Hôtel près de Statue de singe, Hartlepool, Hartlepool

« On a short break in Hartlepool with family. The Grand is 'grand' a stylish property probably more than 100 years old- carpeted rooms- confortable bed-high ceiling- modern bathroom-(good water pressure)- decent included breakfast- very friendly staff. Nothing really special BUT for this price it is value for money in he UK. »

« Sea views was amazing. »

« Not a good a place »

« Les photos de lhotel son fausse très mal situer personnel parlant espagnol manque d'organisation dans les paiement des chambre trace de pipi sur les draps et déjeuner non gratuit comme indiquer sur le site »

« The place isn't clean,the doors aren't functional,the service,no access to clean water,had to use water from toilet,which are not very clean,the Lady is very old,fogetful,spent standing in the cold cos she didn't me the access code,terrible place. »

« Nous avons été bien accueillis. L'hôtel est un ancien manoir situé dans un bel environnement. L'après-midi, nous nous sommes retrouvées seuls dans cet hôtel ! Nous avions l'impression d'être des châtelains. En dehors de la propriété, il faut faire des kilomètres pour trouver de quoi se restaurer correctement (le dimanche soir, l'hôtel ferme son restaurant). Nous avons passé une nuit très calme... »

« Lovely accommodation and very welcoming hosts »

« The general condition of the hotel is poor, old, tired and a bit scruffy. The rooms just about fit the bill, but the bathrooms are very small. The general condition of the hotel is not good, the corridors are grotty and the floor is uneven. The staff are hit n miss, the cleaning ladies were friendly enough the night shift staff were completely incompetent, and don't expect room service, I had to order in a pizza!! It may have been because it was late, but they declined to provide even a...

« Lovely hotel, friendly »

« Actually, the process of booking through Hotels.com the claim of everything must be handled by the hotel is not true. They are not in control of the booking. Hotels.com is in control of the booking so they were not able to amend or cancel the booking and the customer service reps consistently would refer me back to Premier Inn, which had nothing to do with booking the stay »

« reception spoke very little English which was surprising »