Thank you for your review. I would like to inform you that our structure boasts 16 apartments, all managed by the same staff, and we are not a scam. Unfortunately there was an error sending the check-in information. The apartment was ready for your welcome. I must say that we have not received any calls or messages from guests (in case you have problems finding or entering the property, you generally call the property number, which is written both on the apartment door and in our reception area). I would also like to point out that once we were made aware of the problem, we proceeded with a full refund of the booking, so no one was scammed here.

Good evening Ian, the reason why I proposed to change the structure with another of the same value is that we had an overbooking, which covered the first two nights. I contacted you two days in advance to inform you of the incident. I also offered you a dinner for 4 people to make me forgive and you accepted without objecting. I still apologize for the incident and I hope it never happens again.

Hello Susan, Thanks for the very detailed review. This year all over Italy was a great heat. That's why we decided to install fans ... Thanks for the advice !!!