I gave a 4 star just because the check in process can be improved, it was not convenient. This was our first family vacation post pandemic lock downs - and my brothers 1st visit back to Jamaica in a little over 30 years so this was a special trip for us - we rented 3 villas in this community for our family. My brother and his wife stayed at this villa and of all 3 villas the check in process for this one was tideous - we stayed a few days in Kingston at a hotel to catch up with family on that side of the island - access to WIFI is limited on the island and we did not want to incur roaming charges on our international phones so we emailed the property manager about our arrival while in Kingston so we could get the check in information for this villa - the response was we will get the information upon arrival ? which I thought was a little off putting because we needed the information in order to arrive to the villa to check in - as stated we had 2 other villas in the same community and we have stayed in this community before in the past so we knew where we going, and figured we would get to one of the other villas and check the email for instructions through WIFI as we did not have a local phone to call - when we got to the gate, we did not have an address for the villa so the security had to give us the address - we found the villa quite easily but did not know how to get into the villa as the security had no further instructions on how to access the villa! - So, we checked into the other 2 villa which was a seamless process as the check in instructions were sent to us 3 days before our arrival with address and steps to access the property. So my brother and his wife could not get settled into their villa until we checked in to the other 2 and got access to WIFI etc. we had to borrow a local phone to call the number for Ms.Alice at which point she gave us the code to access the villa. The check in process can be better as the other 2 villa sent us the information timely and we had no problems accessing those villas as we had address and access code prior to our arrival and could settle in with ease. Apart from this issue - the villa was great, tastefully decorated, my brother and his wife enjoyed their stay tremendously - minor hot water issues but Ms.Alice was easy to get a hold of and addressed their concerns promptly - it was refreshing as mid stay she offered to come and freshen up the villa for them- Great stay all around. Thank You Ms.A