2/10 – Ungenügend
Elaine H.
4. Aug. 2025
Horrible manager ruined OK condo
This was my 6th and last VRBO stay. M11Rentals provided misleading and inaccurate information about check-in, check-out, payment dates, and reservation “finalization”. Check-in codes were withheld until 4pm on our check-in day, when we had no access to wi-fi; then the info provided was wrong. We stood on the 4th floor outside landing for 30 minutes next to the reeking garbage cans and flies before we could finally open the door. Upon entry, the condo was 89 degrees because the AC was broken. A portable AC unit was set up in each bedroom along with a cheap fan, but nothing was turned on. When I called to ask when the real AC would be fixed, I was told after we would be checking out. Temps were in the 90’s for our entire stay, and the condo was mostly unusable. The photos of this condo are misleading. There is no pretty “terrace” off the living room. You have to climb a spiral stair to arrive at a section of the roof decorated with seating and a rug, but surrounded by ugly rooftop. There were no considerate guest supplies like: laundry soap/dryer sheets, decent towels, dishwasher pods, instructions for using appliances or even tissues. No owner EVER called to address the lack of AC. The 4 flights of stairs to reach the unit are exterior steps that must be treacherous in snow and ice. There is NO access to the unit from the inside stairwell. The parking space was too narrow to fit our Rav4. This unit is NOT WORTH THE PRICE. Shame on M11Rentals.
Elaine H.
Aufenthalt von 3 Nächten im Juli 2025