Terrasse/Patio

Bewertungen von Hôtel Fenua Mata'i'oa

4 out of 5
Hôtel Fenua Mata'i'oa
Village Tiahura, Moorea-Maiao, Windward Islands

Bewertungen

9.6

Aussergewöhnlich

110 von insgesamt 130 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
13 von insgesamt 130 Gästebewertungen haben eine Bewertung von 8 - Gut" "
1 von insgesamt 130 Gästebewertungen haben eine Bewertung von 6 - Okay" "
3 von insgesamt 130 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
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9.6/10

Sauberkeit

9.4/10

Personal & Service

9.2/10

Ausstattung

9.4/10

Zustand der Unterkunft

9.6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Markus

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful
Aufenthalt von 2 Nächten im April 2024
Antwort von Eileen am 28. Apr. 2024
Thank you very much for your lovely comment and thank you again for choosing our hotel for your stay in Moorea.It was a real pleasure to welcome you and we hope to have the opportunity to see you again.

10/10 – Hervorragend

Markus

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The whole property and the rooms are made with Passion and Love.💕
Aufenthalt von 2 Nächten im April 2024
Antwort von Eileen am 28. Apr. 2024
Thank you very much for your lovely comment and thank you again for choosing our hotel for your stay in Moorea.It was a real pleasure to welcome you and we hope to have the opportunity to see you again.

10/10 – Hervorragend

Cheryl

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful setting. Lovely garden setting. Friendly staff. Helpful in booking restaurants and transportation. Limited English.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Eileen am 15. Mai 2024
Thank you very much for taking the time to rate our hotel. and thank you again for choosing our hotel for your stay in Moorea.It was a real pleasure to welcome you and we hope to have the opportunity to see you again.

10/10 – Hervorragend

Colleen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Eileen am 29. Apr. 2024
Thank you very much for taking the time to rate our hotel. and thank you again for choosing our hotel for your stay in Moorea.It was a real pleasure to welcome you and we hope to have the opportunity to see you again.

10/10 – Hervorragend

Dorothy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My daughter & I spent 4 delightful nights here after a cruise. The staff was wonderful & helpful. We were greeted with a lei & delicious welcome drink.The property was amazing & one of the most beautiful locations I have ever experienced. We had an amazing suite with our private dock. It was so unique & even came with a couple of cats that we loved! We sat outside in the evenings & watched all different kinds of fish swim by. Was very cool. I would love to return some day although it is half way around the world!
Aufenthalt von 4 Nächten im April 2024
Antwort von Eileen am 16. Apr. 2024
Thank you very much for your lovely comment and thank you again for choosing our hotel for your stay in Moorea.It was a real pleasure to welcome you and we hope to have the opportunity to see you again.

10/10 – Hervorragend

Tamara

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel had so much charm. It is right on the water and easy parking. It is a little hard to find which is part of the charm. We are planning on going back.
Aufenthalt von 2 Nächten im März 2024
Antwort von Eileen am 21. März 2024
Thank you very much for your lovely comment.It was a pleasure meeting you and we hope to have the opportunity to see you again.

10/10 – Hervorragend

Angela

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A beautiful, unique place to stay!
Aufenthalt von 2 Nächten im März 2024
Antwort von Eileen am 16. März 2024
Thank you very much for your lovely comment.It was a pleasure meeting you and we hope to have the opportunity to see you again.

10/10 – Hervorragend

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved every minute.
Aufenthalt von 3 Nächten im März 2024
Antwort von Eileen am 12. März 2024
What a wonderful comment. Thank you so much.Come back and see us for more exceptional moments. Really thank you for giving us the pleasure of your visit.

10/10 – Hervorragend

Joshua

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We greatly appreciated the friendliness of the staff and how they promptly answered and/or addressed questions and concerns. We were able to see many different types of fish, eels, stingrays, black finned sharks etc. right from the deck of our accommodations. The ambiance was beautiful and tropical. This was a wonderful place to relax and unwind. Thank you
Aufenthalt von 8 Nächten im Februar 2024
Antwort von Eileen am 11. März 2024
Thank you very much for your lovely comment.It was a pleasure meeting you and we hope to have the opportunity to see you again.

8/10 – Gut

Nancy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We stayed here for 4 nights and enjoyed it very much. Sharks and rays in front of the property. Beautiful grounds and friendly staff. Deuwod stay here again.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Eileen am 20. Feb. 2024
Thank you

8/10 – Gut

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel Fenua is beyond beautiful. Our room we originally booked was unfortunately unavailable, but we were upgraded to the presidential suite at no extra charge. The staff was happy to book excursions for us, and provide us with options for other activities around Moorea. The property is on the lagoon and we were fortunate enough to see stingrays and sharks from the wraparound deck. Some friendly cats to keep you company. Would recommend, especially if you're looking for a unique stay with a French Polynesian atmosphere.
Antwort von Eileen am 13. Feb. 2024
Thank you for taking the time to rate our hotel and thank you again for choosing it for your stay in Moorea.

8/10 – Gut

Gordon

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice little secluded piece of Moorea
The hotel is very quiet and secluded. The weather did not cooperate which has nothing to do with the hotel. It is very welcoming, with very pretty grounds.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Eileen am 13. Feb. 2024
Thank you for taking the time to rate our hotel and thank you again for choosing it for your stay in Moorea.

10/10 – Hervorragend

William

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Eileen am 20. Jan. 2024
Thank you very much for taking the time to rate our hotel and thank you again for choosing our hotel for your stay in Moorea.

10/10 – Hervorragend

Fred

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Following a week of Sailing with friends in Bora-Bora, we decided that a final night stay in Moorea would be a good end to our trip. We discovered that Fenua Mata'i'oa had a 3-bedroom suite that was perfect for our group. Nicely decorated and comfortable, we settled in for a luxurious night. We were early, but Eileen greeted us warmly and the staff took care of our luggage while offering a welcome cocktail by the lagoon. Breakfast the next morning was perfect. Would stay again and again.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Eileen am 12. Jan. 2024
Thank you very much for your lovely message.I hope to have the opportunity to see you again and in the meantime I wish you a wonderful new year 2024.

2/10 – Ungenügend

Aida

Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service
This has been the worst experience I've had in my two decades of international travel. Thanks to Eileen, the hotel manager/owner? We had not been at the hotel for one or two hours when we decided to go to the nearest convenience store to grab some items when she had already entered the suite w/out our consent, she stated that "housekeeping" entered to do turndown service as that's what they do. HOWEVER, no turndown service was ever done and everything was as we had made it. We never saw housekeeping around during our stay, and believe she was the alleged housekeeping snooping because we had asked for additional sheets/linens, which she offered to RENT for additional ~$60. We politely declined and decided to grab the sheets from the couch. She was upset we did such thing because according to her we rented a 3 king size, 3 bedroom suite for 6 people...which was advertised by Expedia. However, we NEVER explicitly requested nor stated that we had such sleeping arrangements of 2 adults to sleep per bed. We respected the 6 guest that we booked, we booked an ENTIRE suite, never had a hotel prohibited a guest from sleeping on the couch if they so desired. After we asked for privacy, she went in again when stepped out of the property. This review has limited characters and limited a more thorough review, also no allowance for pictures but we have all the proof. Expedia should disassociate from this property. 0 respect for privacy requests &0 professionalism talking back at us rudely.
Antwort von Eileen am 12. Jan. 2024
You behaved very, very badly.You have made an incredible mess of your suite.You took down the curtains, you removed furniture, rearranged the suite by moving everything and I will non comment on the details of all your initiatives in our hotel.You emptied the mini-bars to store food even though you had a refrigerator at your disposal.This is unheard of !No hotel in our category would accept such behavior.So, yes, I expressed my legitimate dissatisfaction.We are a luxury hotel and it is normal for housekeepers to come and clean and check the minibars.To avoid paying for an extra bed (not sheets!!!), you used sofas to make beds.Your reservation stipulated 3 super king size beds, not 5.However, you wanted 5 beds but you did not want to pay for an additional bed.When you need 5 bedrooms, you don't book a 3 bedroom suite.You caused significant damage to our magnificent presidential suite and it took the housekeepers an entire day to put everything back in order.This is unacceptable and your hateful message is a shame.

10/10 – Hervorragend

Lueken

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s a simply beautiful property that is one of a kind. The overwater suite is fantastic as it’s on the water so you just hop out to snorkel right off the front door. It’s a small, intimate property that is surely unlike the nearby more expensive resorts.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Eileen am 23. Dez. 2023
Thank you very much for your lovely message.It was a real pleasure meeting you and we hope to have the opportunity to see you again.We wish you a wonderful holiday season.

10/10 – Hervorragend

Lynn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a beautiful stay. Wonderful service. Amazing atmosphere. Great local restaurants that pick you up for free. Swimming was amazing. Very good local supermarket only 5 minutes walk. Very much enjoyed this hotel.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Eileen am 17. Dez. 2023
Thank you very much for your lovely comment. It was a great pleasure meeting you and I hope to have the opportunity to see you again.

10/10 – Hervorragend

Ryan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a very unique property, and the staff is very warm and welcoming. We stayed in the Prestige suite, overwater, and loved it.
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Eileen am 14. Dez. 2023
Thank you very much for your lovely message.It was a real pleasure meeting you and we hope to have the opportunity to see you again.We wish you a wonderful holiday season.

10/10 – Hervorragend

Vicki J, Willoughby Hills

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved the beautiful property and the natural grounds around it. Step directly into the lagoon. The proprietor and her assistants are wonderful. Great location.
Aufenthalt von 3 Nächten im November 2023
Antwort von Eileen am 5. Dez. 2023
Thank you very much for your lovely comment. It was a great pleasure meeting you and I hope to have the opportunity to see you again.

8/10 – Gut

Elizabeth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was extremely nicely decorated!!!! The views were great. However, there is no beach. It is located next to a lagoon, but you cannot really swim there and there is no snorkel to do. We had a car, so it was easy to go to other beaches. The owner is very nice. It is super amazing how she arranged the rooms. For example, we have a garden in our bathroom you just have to go and see it.
Aufenthalt von 4 Nächten im November 2023
Antwort von Eileen am 24. Nov. 2023
Thank you for taking the time to rate our hotel.However, I am surprised by your comment.Indeed, our hotel is “placed” on the lagoon.It is located in the most popular place for snorkeling.The lagoon is particularly beautiful at this location which is renowned as the most beautiful place on the island since we are located in the meeting site with rays and sharks, opposite the motus.All water activities without exception are done on this site.You can swim in front of the hotel and from your suite, you have direct access to the lagoon which is particularly beautiful in this location and what a magnificent view.And to top it off, we see stingrays passing by during the day and sharks at night.

10/10 – Hervorragend

Karen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel Fenua Mata’i’oa was perfection. The decor was incredibly artistic, original and welcoming. It definitely gave the feeling a true hidden garden oasis. Our bungalow was extremely comfortable and was also incredibly beautiful and well-appointed. All the common areas to relax (and there are very many) were comfortable and well-designed. We learned that the owner is a designer by trade and her passion for it really shows through every small detail. The lagoon is easily accessible as the dock is on the property so swimming and kayaking etc are all on site in the gorgeous teal water. The owner Eileen and all staff were extremely kind, attentive and genuine. You can tell it’s a very happy place to be. We also enjoyed visits from the well cared for resident kitties. Will book at the lodge exclusively when returning to M’oorea as it far exceeded all expectations. It was our favorite stay within French Polynesia!
Aufenthalt von 2 Nächten im November 2023
Antwort von Eileen am 14. Nov. 2023
Thank you very much for your lovely comment. It was a great pleasure meeting you and I hope to have the opportunity to see you again.

10/10 – Hervorragend

Anais

Aufenthalt von 2 Nächten im November 2023
Antwort von Eileen am 28. Nov. 2023
Thank you very much for taking the time to rate us and thank you again for choosing our hotel for your stay in Moorea.

10/10 – Hervorragend

Max

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent, beautiful, eclectic, cat friendly and amazing
Aufenthalt von 2 Nächten im November 2023
Antwort von Eileen am 4. Nov. 2023
Thank you very much for your lovely message. It was a real pleasure to welcome you and we hope to have the opportunity to see you again.

10/10 – Hervorragend

Joseph

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A Stunning Boutique Hotel // Highly Recommend
Hôtel Fenua Mata'i'oa is one of the most beautiful boutique hotels I have ever stayed in. The rooms are large and clean with all amenities needed. The outdoor kitchen area with the fridge and kettle for making coffee and storing leftovers or drinks was so wonderful. The community space was gorgeous and was spread out so it felt both community based and private. Eileen was wonderfully helpful and helped us book all our activities from swimming with the whales to massages. I can't recommend highly enough!
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Eileen am 3. Nov. 2023
Thank you very much for your lovely comment. It was a great pleasure meeting you and I hope to have the opportunity to see you again.

10/10 – Hervorragend

christelle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lieu plein de charme décoré avec goût par une propriétaire adorable . Service impeccable, chambre parfaitement équipée et lit XXL très confortable . Juste une porte entre les toilettes et la chambre serait appréciable à la place du rideau mais sinon c’est un sans faute. Emplacement idéal !!
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Eileen am 30. Okt. 2023
Merci pour votre gentil commentaire. A très bientôt.

10/10 – Hervorragend

John

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My wife and I loved the design and feel of Hotel Fenua Mata'i'oa. Everywhere that we spent time at the hotel provided new discoveries and was both relaxing and very interesting. This is the opposite of a standard hotel room with lush greenery, eclectic art and collections, cool design, delicious cocktails and nice people. We also took their kayak across the channel to snorkel with sharks and rays. It was a highlight of our trip to French Polynesia, and we will definitely stay there again if we are ever back on Moorea.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Eileen am 28. Okt. 2023
Thank you very much for your lovely comment. It was a great pleasure to meet you and we hope to have the opportunity to see you again.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wow!
Incroyable séjour! Le luxe et l’intimité! Merci pour l’excellent service!
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Eileen am 28. Okt. 2023
Merci beaucoup pour votre adorable commentaire.

10/10 – Hervorragend

Amanda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful Location and Friendly People
Beautiful hotel right on the water. They greet you with baggage help and will hold your luggage if you arrive early or need to leave late. Extremely accommodating and happy to help with any of our needs and answering questions. We stayed in the suite with a group of 6 and had plenty of space for everyone. Loved the view of the sunrise over the water. There are some language barriers but they are minor and overall we had no issues with our lack of French. We would stay here again in the future.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Eileen am 26. Okt. 2023
Thank you very much for your kind comment.

10/10 – Hervorragend

Michelle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Eileen am 21. Okt. 2023
Thank you very much.

10/10 – Hervorragend

LINDSI

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The most beautiful place to stay on the island, even better than the pictures. Mo’orea is better than Bora Bora in my opinion!
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Eileen am 28. Okt. 2023
Thank you very much for your lovely comment.

10/10 – Hervorragend

Tanya

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A truly wonderful place.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Eileen am 13. Okt. 2023
Thank you very much.

10/10 – Hervorragend

Linda

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Eileen am 30. Sept. 2023
Thank you very much.

10/10 – Hervorragend

Joseph

Aufenthalt von 7 Nächten im September 2023
Antwort von Eileen am 28. Sept. 2023
Thank you very much.

10/10 – Hervorragend

George

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A Hidden Gem
This is a dream of a place especially if you prefer authenticity to manicured lawns. The rooms are partly an outdoors logia and also a bedroom with a/c. The whole is reached along paths through tropical forest and boardwalks by the sea link the common areas, with brightly coloured fish swimming right up to these. We were welcomed with lei and tropical cocktail. There is no restaurant but the hotel will order in for you from a selection of local restaurants.
Hotel entrance
Path to room
Logia
Bedroom
Aufenthalt von 4 Nächten im September 2023
Antwort von Eileen am 23. Sept. 2023
Thank you very much for your kind message.It was a real pleasure meeting you and we hope to have the opportunity to see you again.

8/10 – Gut

Raymond

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2023
Antwort von Eileen am 28. Okt. 2023
Merci d'avoir pris le temps de noter notre hôtel.

10/10 – Hervorragend

Derek

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im September 2023
Antwort von Eileen am 6. Sept. 2023
Thank you very much.

10/10 – Hervorragend

Markus

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful place right next to the ocean with a great view. We had a amazing time there.
Antwort von Eileen am 5. Sept. 2023
Thank you very much for your comment. It was a great pleasure to meet you and we hope to have the opportunity to see you again.

10/10 – Hervorragend

Eric

Aufenthalt von 3 Nächten im August 2023
Antwort von Eileen am 24. Sept. 2023
Thank you very much.

6/10 – Okay

Jason

Aufenthalt von 7 Nächten im August 2023
Antwort von Eileen am 23. Sept. 2023
I expected a better rating...especially since the suite you occupied was truly magical...but hey, it's your choice.

10/10 – Hervorragend

Creighton

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very unique and well laid out. Wonderful host who is always available.
Aufenthalt von 2 Nächten im August 2023
Antwort von Eileen am 14. Aug. 2023
Thank you very much for your lovely comment.It is always a great pleasure for us to receive beautiful people and you are one of them.Thank you again for choosing our hotel for your stay in Moorea.We hope to have the opportunity to see you again.

10/10 – Hervorragend

John

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is not even a hotel. It is a magical retreat. The whole place transports your to an even more tropical paradise while you already thought you were in the most tropical place on Earth. The central garden is like out of a movie. The waterfront is a relaxing and nighttime sitting on the deck is like sitting on the edge of the planet while property cats come hand out and watch the sharks and fish travel by. I can't wait to come back here.
Aufenthalt von 5 Nächten im Juli 2023
Antwort von Eileen am 9. Aug. 2023
Thank you very much for your lovely comment.It was a real pleasure to make you discover our hidden paradise and I hope to have the opportunity to see you again.

10/10 – Hervorragend

Julie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gorgeous boutique hotel that is authentic Moorea
Hotel Fenua Mataioa is a very special place. We loved every minute of our stay there. The owner has managed to create a space that is authentic Moorea and harmonious with nature. Her beautiful art surrounds you at every turn. We feel blessed to have found this wonderful place. It was close to magic mountain, tiki village, Belvédère outlook and wonderful diving and snorkeling right from the property. There were wonderful restaurants nearby as well. This stay felt very authentic and we felt immersed in Polynesian culture and nature here.
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Eileen am 22. Juli 2023
Thank you very much for your lovely comment.It was a great pleasure to meet you and I am so happy that you felt all the magic of my hotel so atypical.Thank you again for honoring us with your presence.

8/10 – Gut

David, Palo Alto

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overall we had a lovely stay. The grounds are beautiful with wonderful gardens. They are currently doing some construction which offered a little bit of noise. Lagoon access is terrific though it's a little too shallow to really swim there. Beautiful sunset spot with great outdoor seating.
Antwort von Eileen am 13. Juli 2023
Thank you for your comment.

10/10 – Hervorragend

Samuel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This place is quite special. The best way to describe it is a boutique resort. It's not a resort at all with a max of maybe 8 or so rooms. The property is curated with a mix of fruit plants and flowering plants. It feels as if you have entered a majestic jungle. As you walk around the property it's a lovely space. Quiet and serene. Right on the water. They also provide snorkel, kayak, and paddle board equipment. They have a bar where they can make limited drinks. All the staff are super lovely. The breakfast is amazeballs. Highly highly recommend. We had such a great experience we extended our stay.
Aufenthalt von 4 Nächten im Juni 2023
Antwort von Eileen am 12. Juli 2023
Thank you very much for your lovely message.It is a great pleasure to see that you had a great experience with us. We hope to have the opportunity to see you again.

10/10 – Hervorragend

Paula, Crestview

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Upon arriving I was met with a drink, a lei, and someone to go get my bags and bring them to me. The grouds are incredibly beautiful as are the rooms. Hospitality at its best!
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Eileen am 26. Juni 2023
Thank you very much for your nice comment.It was a real pleasure to meet you and we hope to have the opportunity to see you again.

4/10 – Schlecht

Megan von

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
The property grounds are beautiful and in a great location. Apart from this I don’t have much positive to say about my stay. The staff treated us terrible from the moment we arrived. After we arrived at check in time staff assured us our room would be ready in 45 mins. 2.5 hours later they escorted us to the room to find out 3/4 of the electric outlets and tv did not work. Additionally, the sink facet was broken (later accusing us of breaking this). During our wait for the room they insisted we use their “on property” kayaks free of charge however, upon checkout they informed us we owed $200 additional for the kayak, facet, and for using the shampoo, conditioner, and oil provided in the bathroom communal dispensers. The property was under construction during our stay which we were not made aware of prior to our stay and they advertised having a spa but upon further inquiry from other guests we were informed there was no such thing. Such a shame to have been in paradise on such beautiful grounds and to have paid decent money for an experience that turned into a nightmare hassle including accusatory, harassing emails and a threatening voicemail demanding $200 or we would be turned into the consulate with no prior verbal contact indicating their issues. We decided to pay this and move on with our trip because ultimately our time was way more valuable than dealing with their accusations and threats. Needless to say…we won’t be back nor recommend this stay to anyone in the future.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Eileen am 7. Juni 2023
Madam, you left without paying. You stole cups, products, you broke a faucet and the list is long of the misdeeds of which you were guilty so much so that we had to file a complaint against you for grivellerue and fraud, which forced you to pay your consumption and to compensate us for the significant damage of which you are guilty. We have communicated this information to EXPEDIA and of course, we will request the removal of your defamatory message. You should be ashamed of such behavior.

10/10 – Hervorragend

Jean, Seattle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This place is magical. We stayed at the princess suite with our own private deck and small beach. The suite is huge with many different areas. The view from the deck is just amazing. The water in front of the hotel has the most fish than anywhere else. We loved watching both sunset and sunrise from our deck. This is the best place we have ever stayed!
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Eileen am 3. Juni 2023
Thank you very much Jean for your lovely comment. It was a real pleasure to meet you and we are happy to have participated in your happiness.

10/10 – Hervorragend

Laurie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Heaven on earth! Eileen, the owner, has an artists touch. This property is just stunning. We could only spend one night here, and I regret it. Eileen gave us a tour upon our arrival and we were presented with beautiful hand crafted leis and drinks decorated with flowers. She is so kind and friendly! We were staying in a tropical rainforest along a lagoon. There were sharks and rays swimming in the water! We had a private patio tucked into never ending greenery and a small kitchenette outside also. We ordered breakfast and were able to specify the delivery time. It was placed on our patio and there was a light knock at the door to signal its arrival. Breakfast was not cheap, but I will not soon forget sitting in that gorgeous space and having a quiet, peaceful breakfast with my hubby. Thank you Eileen for a very memorable stay.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Eileen am 30. Mai 2023
Thank you Laurie for your lovely comment. What a pleasure to receive such beautiful people as you. Hoping to have the opportunity to see you again.

4/10 – Schlecht

Tatiana

Mit der Familie gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Eileen am 23. Mai 2023
Vu votre comportement, pas du tout étonnée de votre notation... et vous n'êtes restée qu'une seule nuitée...si je devais vous noter, j'oserais un zéro ! Mais ça ne se fait pas de noter ses clients...et pourtant, ça serait bien utile...Que vous dire...J'offre du rêve et de la magie, malheureusement, je ne fournis pas l'âme qui va avec...votre très court séjour n'est qu'une péripétie qui sera vite oubliée....

10/10 – Hervorragend

Thomas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Chambre au decor unique et magnifique (lit a baldaquin original, douche vegetalisee,...). Une vegetation abondante qui donne une impression d intimite: on a l impression d etre seuls. Acces direct au lagon et aux poissons. Le personnel est aux petits soins pour nous faire passer un beau sejour. Maururu
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Eileen am 13. Mai 2023
Merci Thomas pour ce gentil commentaire. Ce fut un réel plaisir de vous recevoir tous les deux et nous espérons avoir l'occasion de vous revoir.