2/10 – Ungenügend
Nikki W.
3. März 2024
Verbesserungswürdig: Sauberkeit
Do NOT stay here!!
Do not stay here!!! They literally took my damage deposit saying we had pets with us when we stayed here. We did NOT have any pets with us, but because they found pet hair, they took my entire damage deposit. I am sure that we probably had pet hair on our clothing, which we usually do. We have 2 cats and at the time had 2 dogs, so imagine pet hair traveling with us! We also had proof that they were unwilling to follow up with. The building manager stood outside the apartment door while she replaced the smoke detector battery, and she would be able to state that she did not see any pets. There was also a tenant outside (a lot), and he, too, would have noticed if we had a pet. We were there for football, so there's no way we would bring any of our animals.
Also, the apartment is freezing cold, even with space heaters! There were large gross stains on the couch and on the extra bedding. The kitchen was not well stocked for pots or pans. The toaster did not work, and we had to go buy tongs, toilet paper, and paper towels.
After they took my whole damage deposit, we contacted VRBO. They started a case for us and literally did nothing to help us. They just thought we'd wait long enough and let it go. It's not happening!
My family and I truly hope this does not happen to anyone else.
Nikki W.
Aufenthalt von 4 Nächten im Januar 2024