Dear Dana, we're delighted to hear that you found your check-in process easy and enjoyed the amenities offered during your stay, including the covered parking and wide range of breakfast options. However, we apologize for any inconvenience caused by the slow elevator and lack of soundproofing in the rooms. Your feedback is valuable, and we will address these issues to ensure a more satisfactory experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back to Holiday Inn Express Mountain View for another enjoyable stay.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Roy, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Holiday Inn Express Mountain View with the finest of our amenities and resources!Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Sabas, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Shelby, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Holiday Inn Express Mountain View. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our modernized and comfortable accommodation facilities. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Mauricio, thank you for letting us know you had a great stay at Holiday Inn Express Mountain View. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Hey Humberto, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Holiday Inn Express Mountain View!Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Gabriel, many thanks for your glowing review of our hotel. At Holiday Inn Express Mountain View, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our lovely property. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Mountain View!Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Christen, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Holiday Inn Express Mountain View on your next visit!Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Hi Robert, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our kind and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Holiday Inn Express Mountain View with the finest of our amenities and resources!Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Krissy, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Hi humberto,It's fantastic to hear that you found our hotel to be quiet and private! Creating a peaceful atmosphere for our guests is important to us, and we're thrilled that you had a tranquil stay. If there's anything specific that contributed to your experience or if there are additional ways we can enhance your future visits, please feel free to share. Thank you for choosing us, and we hope to welcome you back for another peaceful stay soon!Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Michele, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, quiet, cozy room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Holiday Inn Express guest experience on your next visit to Mountain View.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear MaryBeth, we are deeply sorry for the issues you encountered during your stay, and we understand the frustration this caused, especially with the bugs and the lack of response from our team. This falls below our service standards, and we sincerely apologize for the inconvenience. We have initiated an immediate investigation to address the pest issue and will reinforce our communication protocols to ensure prompt responses to guest concerns. Additionally, we regret the inability to provide breakfast before your early hospital visit, and we will review our policies to explore ways to accommodate guests with early departures. Your feedback is invaluable, and we appreciate your understanding as we work to improve our services.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Hengbing, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Holiday Inn Express guest experience on your next visit to Mountain View.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Staci, we sincerely apologize for the challenges you faced during your recent stay with us, and we deeply regret the inconvenience caused by our customer service. Our team strives to provide a comfortable and accommodating experience, and we are truly sorry that we fell short of your expectations. Rest assured, we are addressing the issues you've raised, including our desk clerk's inconsiderate response to your request and the pest concerns. We understand the importance of a good night's sleep, especially during challenging times like a hospital visit, and we are committed to making things right. Please allow us the opportunity to rectify this situation by contacting our management directly. We appreciate your feedback and hope to have the chance to welcome you back in the future to provide you with the superior stay you deserve.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Corrine, we deeply regret the disturbances you experienced during your stay, and we apologize for the distress caused by noisy neighbors and poor soundproofing, even during late-night hours. We understand your frustration and the difficulty in obtaining a credit for the affected night. It is regretful to hear that our manager did not honor their word after your request was processed through the booking platform. We assure you that we do not overcharge our guests, intend to scam you, or disturb your peace in any manner. Kindly allow us time to investigate the matter and inform you accordingly. We are reviewing our policies and procedures to ensure that similar situations are handled more effectively in the future. We understand that these instances have prompted you not to revisit our hotel, but we kindly request you give us another chance for redemption. We'll be sure to make up for your troubles next time and give you a rewarding experience at our hotel.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Heather, thanks for your feedback. While we're glad you appreciated our property, we apologize for the noise issues during your stay that marred your time with us. Our team strives to maintain a peaceful atmosphere for all our guests, and we're sorry that you experienced disruptions. We understand the importance of a relaxing stay and will do our best to address any disturbances in the future.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Guest, thank you for your feedback about our room space and lighting. We're pleased to hear you found the room acceptable in these aspects. Your comments are valuable as they assist us in our ongoing efforts to create a pleasant and comfortable stay for our guests. If you have any additional suggestions or requests regarding the lighting or room setup, please feel free to share them with us, and we'll do our best to accommodate your preferences.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Franklin, thank you for taking the time to provide feedback about your recent stay. We genuinely appreciate your comments as they allow us to improve our services. We're delighted to hear that you found our staff to be welcoming and accommodating; however, we sincerely apologize for the issues you encountered, including the condition of the shower and the noise from neighboring rooms. Rest assured that we will address these concerns promptly to ensure our guests have a more comfortable stay. We're sorry for the oversight during check-out, and we'll ensure our team is more attentive and friendly in the future. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Freddie, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Holiday Inn Express Mountain View. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our accommodations makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Hi Cheri, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our helpful and pleasant services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Holiday Inn Express Mountain View with the finest of our facilities and resources!Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Karen, thank you for taking the time to rate your recent stay at our hotel. We are sorry that our parking facilities were limited and marred your time with us. Please know that we will be looking into this. We look forward to welcoming you back to Holiday Inn Express soon.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Curt, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Holiday Inn Express guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Guest, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Kevin, thank you so much for reviewing your stay at Holiday Inn Express Mountain View. We are aware that our convenient location provides our guests with the chance to travel along El Camino. We are glad to learn that this worked out perfectly for you, allowing you to enjoy your peaceful vacation. We were delighted to host you and would be more than happy to serve you again on your next trip!Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Kurumi, we appreciate your positive feedback about your overall experience. However, we sincerely apologize for the oversight regarding housekeeping. Your comfort and satisfaction are important to us, and we will address this issue promptly to ensure that such service mistakes do not occur in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless and enjoyable stay on your next visit.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Dear Mark, thank you for letting us know you had a great stay at Holiday Inn Express Mountain View. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Amalia, we're glad to hear that your weekend stay was mostly good. However, we apologize for the issue you encountered when requesting an extra pillow. We understand the importance of clear communication and will address this matter with our staff to ensure better responsiveness in the future. Your feedback is valuable, and we look forward to providing you with an even better experience on your next visit.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Michael, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to Holiday Inn Express Mountain View in advance, and we'll book a perfect room for your vacation. Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi lesa,Thank you for taking the time to share your experience with us. We're glad to hear that you found our hotel to be both affordable and comfortable during your medical treatments at Stanford. We strive to provide a welcoming environment and are pleased that our amenities, including the free breakfast, met your needs. If you have any more feedback or if there's anything we can do to make your future stays even better, please don't hesitate to let us know. We wish you all the best with your treatments, and we hope to have the opportunity to host you again in the future!Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Hi Amelia,Thank you for sharing your feedback with us. We're pleased that you had a positive overall experience during your stay. We apologize for any inconvenience you faced due to the parking situation. Your comment is noted, and we'll consider ways to address this issue moving forward. If there's anything else you'd like to share or if you have suggestions for improvement, please feel free to let us know. We appreciate your input and hope to welcome you back in the future!Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Hi Joan,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with us. It's fantastic that you found our property to be clean, and our staff attentive and excellent. While we appreciate your mention of the price, we're delighted that you would consider staying with us again. Your satisfaction means a lot to us, and we look forward to welcoming you back whenever you decide to stay with us again!Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Guest, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction.Best Regards,Customer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Dear Anita, thank you for taking the time to rate your recent stay at our hotel. We are sorry if the filthy chair in the room marred your time with us. Please know that we will be looking into this. We appreciate your feedback, hope to resolve this issue, and look forward to welcoming you back soon.Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Hi Dana, thank you so much for your precious rating! We are frankly beyond words when guests gift us the best compliments for our courteous front desk staff and their lovely, helpful recommendations. It is a proud moment for our team members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Holiday Inn Express Mountain View with the finest of our facilities and resources!Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

Hey Michael, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Holiday Inn Express Mountain View!Best Regards, Holiday Inn Express Mountain View/S-Palo AltoCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team