Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
681 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
681
191 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
191
63 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
63
33 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
33
33 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
33
9.2/10
Sauberkeit
9.2/10
Personal & Service
8.8/10
Ausstattung
9.2/10
Zustand der Unterkunft
8.4/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Andreas
Geschäftlich gereist
6. Dez. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great experience
Great room, super friendly service. Will come back for sure.
Andreas
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Vikas Kapai am 9. Dez. 2019
Bonjour
Thank you so much for your positive endorsement. Hope to see you soon.
Sincèrement,
Vikas Kapai
General Manager – Sofitel Mumbai BKC
10/10 – Hervorragend
Andreas
Mit einer Gruppe gereist
19. Okt. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Andreas
Aufenthalt von 2 Nächten im Oktober 2019
Antwort von Vikas Kapai am 21. Okt. 2019
Bonjour Andreas
Thank you so much for your 10/10 rating.
Truly means a lot.
Look forward to you visiting us again.
Sincèrement,
Vikas Kapai
General Manager – Sofitel Mumbai BKC
10/10 – Hervorragend
Verifizierter Reisender
15. Apr. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Definitely worth a stay
Great hotel, great service, shame I didn’t have time to make use of all the facilities - next time!
Verifizierter Reisender
Aufenthalt von 1 Nacht im April 2019
Antwort von Biswajit am 16. Apr. 2019
Bonjour Valued Guest,
Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC
10/10 – Hervorragend
Verifizierter Reisender
14. Apr. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Definitely worth another visit
Great hotel and facilities, wonderful, friendly staff!
Verifizierter Reisender
Aufenthalt von 3 Nächten im April 2019
Antwort von Biswajit am 14. Apr. 2019
Bonjour Valued Guest,
Thank you so much for your compliments and appreciation.
Truly means a lot.
Look forward to you visiting us again.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC
10/10 – Hervorragend
susanne
13. Feb. 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Das Hotel befindet sich nicht direkt im Zentrum Mumbais aber nahe daran, die direkte Umgebung macht einen sehr guten Eindruck für Indien, man fühlt sich sehr sicher. Das Hotel ist hervorragend ausgstattet, Pool, Gym, Spa ... ebenso das Frühstücksbuffet ist sehr reichhaltig u der Service sehr gut. Wunderschön ist auch der Frühstücksbereich. Das perfekte Hotel für einen Städtetrip nach Mumbai!! Es gibt wirklich nichts zu beanstanden!!
susanne
Aufenthalt von 4 Nächten im Februar 2018
Antwort von Biswajit am 14. Feb. 2018
Bonjour Susanne,
It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent visit.
Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC
8/10 – Gut
Verifizierter Reisender
11. Jan. 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Relativ neue und sehr modernes Hotel
Das Hotel ist super schön Und liegt in eine ruhige Ecke, die vier Restaurant sind auch sehr gut.
Das Team ist super nett und freundlich.
Sehr schöne Zimmer.
Das Problem ist dass in der Gegend keine andere Möglichkeit um auszugehen gibt.
Das Bett war für mich sehr weich. Man kann aber direkt am Anfang an der Resektion für andere Matratze fragen. ( so wurde mir gesagt )
Verifizierter Reisender
Aufenthalt von 7 Nächten im Januar 2018
Antwort von Biswajit Chakraborty am 31. Jan. 2018
Bonjour Valued Guest,
Thank you for taking the time to convey your comments and for choosing our hotel as your accommodation choice.
It is heartening to note your appreciative comments about our hospitality, location and meticulous attention to detail. We are committed to consistently providing warm and efficient services to all our guests and compliments such as yours are most encouraging and will always be our greatest reward.
It was a pleasure for us to be at your service and we look forward to welcoming you back in the very near future.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC
10/10 – Hervorragend
Verifizierter Reisender
3. Dez. 2017
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super Service - Hotel zum Wohlfühlen!
Tolles sehr sauberes Hotel mit super Service im Business- und Bankenviertel von Mumbai. Sehr aufmerksames Personal!
Zimmer sind top ausgestattet und sehr sauber.
Verifizierter Reisender
Aufenthalt von 5 Nächten im November 2017
Antwort von Biswajit am 5. Dez. 2017
Bonjour Valued Guest
It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent visit.
Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC
8/10 – Gut
Verifizierter Reisender
13. Dez. 2015
Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Verifizierter Reisender
Antwort von Biswajit am 17. Feb. 2016
Dear Valued Guest,
Thank you so much for your very encouraging rating.
Look forward to seeing you back soon.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC
10/10 – Hervorragend
Sabu Peter, Munich
10. Okt. 2015
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Alles Bestens und Hochwertig
Top Hotel
Sabu Peter
Antwort von Biswajit am 2. Jan. 2016
Bonjour Sabu Peter,
Thank you so much for your 5/5 rating.
Look forward to seeing you back soon.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC
10/10 – Hervorragend
Verifizierter Reisender
6. Jan. 2015
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super Hotel
Dieses Hotel ist eifach nur super. ok nicht gerade im Zentrum,,, aber nicht weit weg von Shoppin Center und Flughafen. (domestic und international)
Wir haben ein Club Zimmer gebucht, mit Zugang zur Lounge.. Perfect.
Probiert dieses Hotel aus,, Ihr werded es nicht bereuen.
Verifizierter Reisender
10/10 – Hervorragend
Verifizierter Reisender
11. Apr. 2014
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
10/10 – Hervorragend
MB10
6. Jan. 2014
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Very pleasent Hotel
Friendly and competend services, very nice rooms, execellent gym., good Indian food.
Stayed 2 times for 5 days.
Would come back again.
MB10
8/10 – Gut
MB, Köln
21. Dez. 2013
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr gepflegtes Haus
MB
10/10 – Hervorragend
arilein
25. Nov. 2013
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
arilein
10/10 – Hervorragend
Franz, Schweiz
4. Nov. 2013
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
sehr gutes Hotel nicht zu weit vom Flughafen
hervorragende Stadtrundfahrt mit Hotelshuttle and Hotelguide
Franz
10/10 – Hervorragend
Verifizierter Reisender
25. Juli 2013
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
10/10 – Hervorragend
Anuradha
29. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff Friendly
Anuradha
Aufenthalt von 1 Nacht im April 2024
Antwort von Taniska am 30. Apr. 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 – Gut
Aparna
Geschäftlich gereist
18. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best hotel for consulate access
Aparna
Aufenthalt von 1 Nacht im April 2024
Antwort von Taniska am 23. Apr. 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 – Hervorragend
Kamal Krishna
17. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing service and hospitality
Kamal Krishna
Aufenthalt von 1 Nacht im April 2024
Antwort von Taniska am 23. Apr. 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 – Hervorragend
DINESH
12. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good experience with this property food also very good
DINESH
Aufenthalt von 3 Nächten im April 2024
Antwort von Taniska am 12. Apr. 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 – Gut
Gurpreet
6. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Gurpreet
Aufenthalt von 1 Nacht im April 2024
Antwort von Taniska am 8. Apr. 2024
Bonjour Mr. Gurpreet,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 – Hervorragend
Sricharan
28. Feb. 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Beautiful property.
Sricharan
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Taniska am 28. Feb. 2024
Bonjour Valued Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 – Gut
Mitulkumar
26. Feb. 2024
Mitulkumar
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Taniska am 21. März 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 – Hervorragend
Jasvir
26. Feb. 2024
Excellent
Jasvir
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Taniska am 26. Feb. 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 – Hervorragend
Soumya kanti
15. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Keep it up
Soumya kanti
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Taniska am 15. Feb. 2024
Bonjour Mr. Kanti,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
6/10 – Okay
Haripriya
Geschäftlich gereist
9. Feb. 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
It takes too long to access the property by car. The wait is too long.
Haripriya
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Taniska am 13. Feb. 2024
Bonjour Guests,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 – Hervorragend
Andrew
Geschäftlich gereist
8. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A very well run hotel
Andrew
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Taniska am 13. Feb. 2024
Bonjour Mr. Andrew,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
2/10 – Ungenügend
Harjit, Owensboro
6. Feb. 2024
Harjit
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Taniska am 7. Feb. 2024
Bonjour Mr. Harjit,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 – Hervorragend
Pete
Geschäftlich gereist, Mit dem Partner gereist
2. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel with great amenities
Pete
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Taniska am 4. Feb. 2024
Bonjour Guest,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 – Hervorragend
Rajiv Ramesh
2. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Rajiv Ramesh
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Taniska am 4. Feb. 2024
Bonjour Mr. Ramesh,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
6/10 – Okay
Pradeep
Mit der Familie gereist
28. Jan. 2024
Gut: Personal & Service
Property seems dated; the rooms are corridors are dark. Surprised why it is a 5 star
Pradeep
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Taniska am 4. Feb. 2024
Bonjour Mr. Pradeep,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
6/10 – Okay
Faisal
Mit einer Gruppe gereist
27. Jan. 2024
Under expectations
The staff was not so friendly
Faisal
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Taniska am 28. Jan. 2024
Bonjour Guests,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
6/10 – Okay
DANNY, Los Angeles
23. Jan. 2024
DANNY
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Taniska am 25. Jan. 2024
Bonjour Guest,Thank you for leaving us your valuable review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 – Hervorragend
Harveer
23. Jan. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Harveer
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Taniska am 25. Jan. 2024
Bonjour Guest,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 – Gut
Suneet
Mit der Familie gereist
21. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Breakfast Good, lunch below average, dinner excellent. Angled Rooms not a good idea. Service average. Outside food not allowed.if you are 3 persons in one room, you get 2 beds, third person sleeps in a couch.
Not yet fully 5 star.
Suneet
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Taniska am 22. Jan. 2024
Bonsoir Mr. Suneet,I am extremely concerned to read your feedback and sincerely regret that your experience was not one that is most often reflective of our normal service levels at the hotel. Please accept my most sincere apologies.We take our guest comments with a great deal of seriousness and please allow me to address your comments with the team. Rest assured we will take the necessary corrective actions to ensure the lapses you experienced do not reoccur.At Sofitel, it is our constant endeavour to offer our discerning guests, luxury experiences through our commitment to quality service; therefore your feedback is very important to us.We look forward to welcoming you back soon, and hope that your next visit with us will be Magnifique..We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 – Hervorragend
Samina
Mit der Familie gereist
19. Jan. 2024
Most wonderful staff at the property you’ll ever come to. I would definitely recommend this place to anyone who is coming to Mumbai, even the housekeeping staff, Surti and Manoj was extra ordinary,
Khushboo, the manager went out of her way to made sure we were comfortable and saw to all our needs, hats off to everyone as Sophia tell
Samina
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Taniska am 22. Jan. 2024
Bonsoir Ms. Samina,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 – Hervorragend
Radhika
11. Jan. 2024
Radhika
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Taniska am 4. Feb. 2024
Bonjour Ms. Radhika,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 – Gut
Bhakti
Mit der Familie gereist
9. Jan. 2024
Gut: Sauberkeit und Ausstattung
It was an enjoyable stay but felt the standards could have been raised easily but having more staff able during meal service and also the cleanliness of the rooms increased.
Great range of food being offered, but the prices for drinks were exceptionally high!
Bhakti
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Taniska am 10. Jan. 2024
Bonsoir Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 – Gut
Bhakti
9. Jan. 2024
Gut: Zustand der Unterkunft
Bhakti
Antwort von Taniska am 10. Jan. 2024
Bonsoir Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 – Hervorragend
Bakir Tri-state Enterprises
Mit der Familie und kleinen Kindern gereist
4. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice property excellent staff.
Bakir Tri-state Enterprises
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Taniska am 9. Jan. 2024
Bonjour Valued Guest,Thank you for leaving us such a wonderful review.We are extremely delighted to know that you loved your experience; our team will definitely be happy to hear of this.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team has put in.We look forward to seeing you again.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 – Hervorragend
Sanjay
Mit der Familie gereist
3. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Thoroughly enjoyed our stay at Sofitel- BKC; great location, ease of checking/checkout; no noise issue issue, friendly staff, rooms were clean, nice ambiance, lavish and delicious breakfast options, overall fantastic experience and for sure going back again
Sanjay
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Taniska am 9. Jan. 2024
Bonjour Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 – Hervorragend
Christal
Mit einer Gruppe gereist
2. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel
Very nice hotel! The staff was very friendly and accommodating to my requests. I didn’t even realize a meal was included in my package so that was a nice bonus. The rooms were spacious and the bed was comfortable. They gave us plenty of water. Would stay here again!
Christal
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Taniska am 8. Jan. 2024
Bonsoir Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 – Gut
Prakritee
Mit der Familie gereist
31. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was good stay
Prakritee
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Taniska am 4. Feb. 2024
Bonjour Ms. Prakritee,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are happy to learn that you appreciated our hospitality and service, and that our team made a lasting impression during your stay with us.We eagerly await your arrival with us again, in the not-too-distant future.Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 – Hervorragend
Maitree
Mit der Familie und kleinen Kindern gereist
30. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Maitree
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Taniska am 30. Dez. 2023
Bonjour Valued Guest,Thank you for taking the time to convey your compliments to Sofitel Mumbai BKC.We truly appreciate your feedback and we are glad to know that you had an enjoyable experience at our hotel. It is always encouraging for us to know that our guests are satisfied with our services as it is truly what we strive for everyday.We are delighted to welcome you back with us. Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 – Hervorragend
Saurin
23. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Contemporary in the heart of a clean commercial area
Saurin
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Taniska am 26. Dez. 2023
Bonjour Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 – Hervorragend
Sukhneer
Mit der Familie gereist
22. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location was perfect nd breakfast was delicious nd had a great variety of options.
Sukhneer
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Taniska am 26. Dez. 2023
Bonjour Guest,Thank you so much for taking the time to leave us this amazing review.We are so grateful for your kind words and we are glad to note your appreciation of the hospitality offered at our hotel.We look forward to welcoming you back with us.Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 – Hervorragend
Rajnish
21. Dez. 2023
Rajnish
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Taniska am 26. Dez. 2023
Bonjour Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 – Gut
John e
20. Dez. 2023
John e
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Taniska am 22. Dez. 2023
Bonjour Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could meet your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
10/10 – Hervorragend
Denise
20. Dez. 2023
Denise
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Taniska am 22. Dez. 2023
Bonjour Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed our prime location and found it really amazing. We strive to provide the best experience for our guests, so we are glad that we could exceed your expectations. At Sofitel Mumbai BKC, we always prioritize comfort and convenience at all times.Thank you again and looking forward to welcoming you back soon!Merci!Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC
8/10 – Gut
Zehera
17. Dez. 2023
Beautiful hotel. Very clean property. Spa / Pool was nice. Room service was slow. Had to ask for napkins and condiments. Room was missing a hair dryer.
Zehera
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Taniska am 18. Dez. 2023
Bonjour Guest,Thank you so much for taking the time to leave us this amazing review.We are so grateful for your kind words, and we are glad to note your appreciation of the hospitality offered at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback has been taken in the spirit it was intended and we have escalated the same to the concerned team to ensure that we continue to provide a seamless and memorable stay experience for our guests. I assure you that we will definitely work on the valuable feedback given by you.We look forward to welcoming you back with us.Sincerement,Taniska ChakrabartiAssistant Guest Experience ManagerSofitel Mumbai BKC