When I booked this visit I requested a ocean view suite and ended up with a partial ocean view on the 10th floor. The front desk staff were not friendly and when I asked to have a late checkout due to our plane departure was not until 8pm the lady wouldn't even look at me and flat out stated that "we are completely booked" which seemed like a lie as it is not peak season. I am almost certain there were ocean front suites available and the front desk staff could care less to accommodate my request. I paid for valet parking and that service was great but one day I didn't even request my car and still was charged which seems ridiculous.