2/10 Horrible
Stephanie S., Blacklick, USA
12 août 2024
Les points faibles : Propreté
Disappointing Stay - Rundown Area and Poor Maintenance
Our 6-night stay at this hotel was incredibly disappointing. While the room itself was a 5/10, the pull out bed was a nightmare—sinking at the head and with sheets that had questionable brown stains on them. No one was on site to resolve issues.
The noise levels were unbearable, with doors constantly slamming and children screaming starting at 8am. The master bedroom was right next to the outdoor hallway.
The area surrounding the hotel was rundown and didn’t feel safe. Right next door was an abandoned hotel, owned by the same management, algae filled pool was in view from balconey.
The pool area was the biggest letdown and ruined our entire trip. The lazy river and other pools were filthy, with brown water, wrappers, hair, a toe nail, dead insects. It was clear that the pool area was not properly maintained. Chipped tiles and trash everywhere. Non-guests washing their clothes in the pool. Lots of kids running, pushing each other, rough housing. Throughout our stay, we briefly saw one maintenance member during the day at the pool.
I called management several times (4) to complain but nothing was ever done. I asked to speak to manager but she never called back. Again no one was onsite to help and now I know why that was. I’m livid at the lack of support and demand a partial refund. I believe we were tricked to think one thing and it turned out to be a nightmare. DO NOT STAY HERE.
Stephanie S.
Séjour de 5 nuits en juillet 2024