Upon arrival, Gosia (the host) was quick to respond. We felt our experience was going to be a good one. When we arrived to our first room (we had to be moved due to unacceptable accommodations in the first room.
Our A/C wasn’t working and the room was 86 degrees. It was extremely humid and we dreaded going to sleep let alone staying in our room due to the discomfort. The host sent over an ac unit but when installed, the hose that’s supposed to be placed outside was directed back into our room making it EVEN HOTTER! The conclusion to this issue was to hang up a card board box in our patio door with duct tape and a gap in between it which my small dog could escape out of and fall to the ground from the 17th floor.
Both of our rooms had an issue with bugs. This complex is old, not well maintained and filthy. The hotel itself was unacceptable. The place is filthy and there is a plethora of disgusting things I could mention, like for instance, the booger on the elevator button that was there the entire time we were and not once was anything wiped down or cleaned up. The room itself had an ant problem that had ruined some of the snacks we bought to enjoy throughout our trip— including my dog food which I didn’t bring much of since I didn’t know that we would be sharing with critters.
The pool was absolutely repulsive as was their hot tub. The water was full of sand and snot from kids and the water had a murky yellow and brownish tone to it but most importantly, this building is not upkept properly and it is disgusting and unacceptable to mislead your guests in the way our host did. Our room was beat up. Filth everywhere and we even found a big clump of human hair in our Murphy bed. Don’t even get me started on the bed sheets which had a thread count of zero and felt like sleeping on sand paper. We have requested to speak directly to the host but she refuses to call us back to discuss so leaving a review is the only option so future vacations arent ruined like our was and cut short due to the awful arrangements and misleading ads created by this realty group. We left two days early and our entire trip was soured from the beginning. We were busy making phone calls to get our problems worked out rather than enjoying ourselves and our trip was cut short due to all of these things. However, I’m not finished! We were told there was parking available— GOOD LUCK! We went on a goose hunt every night for a spot to no avail. PASS THIS ONE UP!