Körperbehandlungen, Hydrotherapie, Gesichtsbehandlungen

Bewertungen von Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort

4.5 out of 5

Bewertungen

8.4

Sehr gut

480 von insgesamt 925 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
219 von insgesamt 925 Gästebewertungen haben eine Bewertung von 8 - Gut" "
113 von insgesamt 925 Gästebewertungen haben eine Bewertung von 6 - Okay" "
66 von insgesamt 925 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
47 von insgesamt 925 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.2/10

Sauberkeit

8.6/10

Personal & Service

8.4/10

Ausstattung

9.0/10

Zustand der Unterkunft

8.6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Walter

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Modernes, schön gelegenes aber abgelegenes Resort.
Wenn Du viel gute und laute Musik magst, Events usw., dann bist Du gut bedient. Wenn Du Ruhe und Erholung suchst, wird's eher schwierig. Schöne Anlage und grosszügige, moderne Zimmer. Gute und vielfältige Verpflegung. Leider haben die vielen Waldbrände in der Gegend gemottet und das war vom Geruch her teilweise störend. Aufgrund der Abgeschiedenheit besteht kaum Bezug zur Bevölkerung und zum Land.
Aufenthalt von 11 Nächten im Februar 2022
Antwort von Planet Hollywood Costa Rica am 14. März 2022
We would like to thank you for choosing us as your vacation destination and for the meaningful time that you took to let us know your experiences concerning your recent stay. We sincerely appreciate your comments that provide us with the opportunity to improve our services and facilities. We are sincerely looking forward to the pleasure of welcoming you again at Planet Hollywood Costa Rica,

8/10 – Gut

Vera

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Paradies in Costa Rica 🇨🇷
Aufenthalt von 2 Nächten im Februar 2021
Antwort von Planet Hollywood Beach Resort Costa Rica am 15. Feb. 2021
Gracias Vera por calificarnos en esta importante plataforma. Será un gusto recibirle de nuevo para unas vacaciones como las estrellas.

10/10 – Hervorragend

Werner

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ideal für Familienferien, action for everybody!
Toller Empfang, etwas langwierig dann bein check-in. Ansonsten idealer Ort um die ´Natur-Ferien´ etwas zu unterbrechen mit action der anderen Art! Unglaubliches Food-Angebot im sog. ´Main-Restaurant´, Menge und Qualität sind überdurchschnittlich gemessen am Preis. Schade, dass dieses Hauptrestaurant für diverse Mahlzeiten nicht zur Vefügung stand. (Private Anlässe!) Dadurch entstanden lange Wartezeiten in den übrigen Restaurants. Diverse Angebote um sich zu betätigen, kostenlos. Empfehle dieses grandiose Angebot gerne weiter!
Aufenthalt von 2 Nächten im August 2019
Antwort von Planet Hollywood Beach Resort Costa Rica am 30. Aug. 2019
We strive to deliver a great vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services, and entertainment options. Comments like yours are our best reward.

10/10 – Hervorragend

Delelia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Karol is amazing !! They make you feel very welcomed
Aufenthalt von 4 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 9. Mai 2024
Thank you for your amazing review. We will wait for you at paradise.

10/10 – Hervorragend

Bart

Aufenthalt von 6 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 9. Mai 2024
Thank you Bart for you important review. Will be our pleasure have you again at paradise.

8/10 – Gut

Lisa

Mit dem Partner gereist
The resort was nice and clean. Long walk from the top to the beach, but they have carts to take you to and from. The steakhouse was the best restaurant IMO. We had dinner one night at the buffet and it had a lot to be desired. The maids seemed to want to clean our room only when we were in it, so it was only cleaned once in our 4 night stay because we ran them off. The staff is super friendly, but I don’t feel like there are enough of them to accommodate when there are big crowds. I wouldn’t recommend upgrading rooms. Overall it was great, especially for the price and I recommend staying here.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Planet Hollywood Costa Rica am 7. Mai 2024
Thank you for sharing your experience with us! We're glad you found the resort nice and clean, and that you enjoyed the steakhouse, it's always a favorite. We appreciate your feedback about the buffet and housekeeping timing; we'll address that with our team. It's wonderful to hear you found our staff super friendly. We strive to provide excellent service, even during busy times. We'll take your suggestion about room upgrades into consideration. Overall, we're thrilled you had a great stay and thank you for recommending us. We hope to welcome you back soon!

10/10 – Hervorragend

Dave

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pretty new resort, great staff, good food, big spacious room. Pools were great, the resort is right on the beach (black volcanic sand) shallow/warm water great for kids. Lots of spots around pool/beach to sit. Staff and food options were great, bed was comfy, TV options were great too, and good wifi all over the place. The AC in the restaurants was not great, but it was REALLY hot when we were there. The spa wasn't worth it, in our opinion, plus we had a reaction to some chemicals in the water, so we didn't stay in it long (we didn't get massages or anything, just the hydrotherapy). There were a couple perks to "Star Class", and our personal agent was helpful, but again, not really worth it, in our opinion. Oh, and its steep everywhere, but they do have golf carts available almost all the time. It was good to visit, but we probably wouldn't go back.
Aufenthalt von 3 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 7. Mai 2024
Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our pretty new resort, found our staff great, and enjoyed the delicious food and spacious rooms. It's fantastic that you had a great time at the pools and on the beautiful beach with its warm, shallow water, perfect for kids. We appreciate your feedback about the AC in the restaurants; we'll work on improving that.

10/10 – Hervorragend

Nicole

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 7. Mai 2024
We appreciate your perfect rating!

8/10 – Gut

Lawana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 7. Mai 2024
We're thrilled you had a great experience!

4/10 – Schlecht

Maggie

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
My boyfriend and I stayed in the star class directors suite. The room was beautiful but there was no view and it was very loud. We could smell the sewage after running water for the shower or bathtub, it was absolutely disgusting. We also could hear doors closing and people stomping on the floor above us. A huge issue for me was the star class was pretty much nonexistent! Only 2 bars would serve premium alcohol and most of the time they were out of the good stuff. Also the food wasn’t great, the rice at every restaurant was hard. The pool was very underwhelming and pretty small, and the pool chairs should have been cleaned daily, they were full of bird crap. The worst part about this resort other than the lack of premium alcohol was the beach. This was the worst beach I have ever saw in my entire life. It was disgusting, the chairs were ran down, the grounds weren’t kept at all, there was no bar AND there was also crocodiles there. They shut the beach down one day because of crocodiles. Also everything is egregiously priced, they were charging $100 to smoke hookah and the gift shop was insane! If you must stay here I strongly suggest that you DO NOT get star class. It is not worth it at all! Definitely stay elsewhere is possible.
Aufenthalt von 5 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 7. Mai 2024
We regret that we couldn't meet your expectations and understand your frustration. Thank you for bringing these issues to our attention, and we apologize for any disappointment experienced during your stay.

10/10 – Hervorragend

Euson

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 7. Mai 2024
We appreciate your perfect rating!

2/10 – Ungenügend

Ashley

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lock up your belongings! We had a pair of Beats stolen from our room the first night we arrived. The hotel filed a report but seemed less than concerned in getting to the bottom of it. Upon leaving they promised to follow up with us on the “investigation” but we never heard from them again. The food isn’t great even for all inclusive standards. Only good food was the Italian restaurant. Most of the staff was unfriendly, rude and not accommodating with the exception of the guys that drive the golf carts around. They were always nice and speedy to pick you up if you called for a ride. Room was ok, needed a deep clean and the beds are hard. We will not be returning to this resort.
Aufenthalt von 7 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 7. Mai 2024
We're deeply sorry to hear about your experience. Your safety and comfort are our top priorities, and we apologize for any inconvenience caused. We take incidents like these very seriously, and we'll investigate this matter thoroughly.

4/10 – Schlecht

Tracy

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Poor beach. Do not come here for the beach. With a few notable exceptions (Edu & Alanzo @ Point Break the sequel really hustled and took care of us, thanks guys. And my last day Alan at the Star bar really knocked it out of the park)) service was lackluster overall. To be fair our mini bar was refilled and ladies who "cleaned" the room each day did ok. Just no actual vacuuming and minimal besides making beds. Had to ask each night for extra towels despite leaving a note in Spanish next to our tip. Facilities are worn. No air conditioning in the restaurants. We walked out of our last dinner because it was so hot and our waiter was not paying any attention. Needed to ask 2-3 times to get a water refill or some ice all over the resort. Ran out of coconut cream at all pool bars...on my tropical vacation! Yet the next day the drink of the day featured coconut cream... Service prior to staying was awful. No response to my 2 e-mails and my international call requests-once I was able to get a working phone number-met with nos. No we will not email you spa or restaurant menus. No we cannot confirm king vs 2 Q beds until you are here. No you cannot make a dinner reservation for your arrival night. This was our first and last stay at a Planet Hollywood resort. Do yourself a favor and choose somewhere else.
Aufenthalt von 5 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 7. Mai 2024
Dear Tracy, We appreciate your feedback and regret that we couldn't meet your expectations. We'll use your comments to improve our offerings in the future.

10/10 – Hervorragend

Richard

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was super friendly and helpful. Plenty of food options. Plenty of activities for all ages.
Aufenthalt von 6 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 7. Mai 2024
Thanks for the fantastic feedback!

10/10 – Hervorragend

Katherine

Mit dem Partner gereist
Gut: Ausstattung und Zustand der Unterkunft
Staff was super friendly and nice rooms where nice and clean only bad thing was no night life overall great resort
Aufenthalt von 4 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 29. Apr. 2024
Thank you Katherine for such a nice review. We will wait for you again at paradise.

10/10 – Hervorragend

MARCELO

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful modern property with great dining options! Service at Italian restaurant has lots of room for improvement. Our favorite was the Mexican!!! Star category definitely worth the added $$$ as personal assistant makes your dinner reservations every day :) and you get unique access to breakfast at Mexican restaurant, which was excellent!!!
Aufenthalt von 7 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 26. Apr. 2024
Thank you Marcelo for such spectacular review. Will be our pleasure have you again at paradise.

10/10 – Hervorragend

Yolanda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice staff and the grounds are very clean. Loved our stay
Aufenthalt von 4 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 25. Apr. 2024
Dear Yolanda, thank you for your important review. We will wait for you again at paradise.

10/10 – Hervorragend

CRISTINA

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 26. Apr. 2024
Gracias Cristina por su amable comentario, nos encantará recibirle nuevamente en el paraiso.

6/10 – Okay

Joshua Hyunsoo

Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Overall the resort experience was just Ok. Negatives: The first thing I’ll say is the food here is pretty terrible. Probably one of the worst food experiences I’ve had at an all-inclusive resort in this budget range. The pool was also a little underwhelming since there were no direct views of the beach (covered by trees). The bars are NOT clean and it doesn’t seem like they take the best sanitary measures to clean their equipment. Everything is worn out including the cups they serve the drinks in, the upholstery on the beach chairs, etc. Also the wait time for drinks is pretty excessive. One side note is the soda they serve is from the plastic bottles and not from a dispenser so since the bottle is being opened and closed so often all the carbonated beverages are flat. The beach itself isn’t really what you would expect from a tropical island (water isn’t that blue) and not the most fun to swim in. Positives: Although there is a steep hill from the lobby to the pool area the golf cart shuttles are VERY frequent where it doesn’t become an inconvenience. They do a fantastic job of transportation. Views from the building where the lobby is are beautiful. The rooms are very nice, clean and spacious WILDLIFE: Contrary to other resorts I’ve been to in DR, Cancun, and Jamaica there are a lot of little animals that keep you entertained. Especially the white faced monkeys in between the pool and the beach. Also iguanas, parrots, and a plethora of other birds!
Aufenthalt von 2 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 22. Apr. 2024
Thank you for taking the time to share your feedback on your recent stay at our resort. We appreciate your honest review and apologize for any aspects of your experience that fell short of expectations. We hope to have the opportunity to welcome you back in the future and provide you with an improved and enhanced experience.

10/10 – Hervorragend

Ana, Alajuela

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
El servicio de todo el personal del hotel fue maravilloso. El mejor restaurante para nosotros fue el de carnes, y nos encantaron los cócteles del bar de recepción y el sport bar. Definitivamente este es un hotel para escapar un rato de la rutina y descansar, lo recomiendo mucho.
Aufenthalt von 3 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 21. Apr. 2024
Estimada Ana, agradecemos profundamente el tiempo que ha tomado para escribir tan excelente comentario. Nos encantará recibirle nuevamente en el paraiso.

10/10 – Hervorragend

Kia

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great experience. Staff was super friendly. Shuttles were frequent.
Aufenthalt von 3 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 16. Apr. 2024
Dear Kia, thank you for your review. Will be our pleasure have you like A Star again!.

10/10 – Hervorragend

Alonso

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Planet Hollywood Costa Rica am 18. Apr. 2024
Gracias Alonso por tomar el tiempo de calificarnos, nos encantará recibirle nuevamente en el paraiso.

4/10 – Schlecht

Giovanna

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
I recently had the opportunity to stay at your PH resort, and I regret to say that my experience fell short of expectations. Upon arrival, despite being given a room number, I was asked to return later for check-in, which was inconvenient. Additionally, encountering issues with room access and finding the property somewhat outdated were disappointing aspects of my stay. While the staff were commendable, the inconsistencies in drink quality and the underwhelming dining experiences detracted from the overall enjoyment. The lack of clarity regarding dining reservations and the revelation about reservation privileges for "STAR MEMBERS" only added to the frustration. As a solo traveler affiliated with a travel agency, such oversights significantly impacted my experience. Furthermore, the disappearance of my jacket from my rental car, which I intentionally in my vehicle during, though I hesitate to insinuate theft, was concerning and left a negative impression. In light of these experiences, I feel compelled to express my disappointment and would hesitate to recommend the property based on my stay. I hope this feedback proves valuable in enhancing the guest experience at your esteemed resort.
Aufenthalt von 2 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 16. Apr. 2024
Thank you for taking the time to share your feedback regarding your recent stay at our PH resort. We sincerely apologize for any inconvenience or disappointment you experienced during your visit. Your comments are invaluable to us as we strive to continually improve the guest experience.

10/10 – Hervorragend

Christa

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Resort had lots of different food options. The room we had (I believe directors suite) was huge!! Foam party was lots of fun, and being able to see mo keys right in the beach was an added bonus.
Aufenthalt von 6 Nächten im März 2024
Antwort von Planet Hollywood Costa Rica am 15. Apr. 2024
Dear Christa, thank you for your important review. Will be a pleasure have you again at paradise.

8/10 – Gut

Megan

Aufenthalt von 7 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 7. Mai 2024
Thank you for your review, we will wait for you again at paradise!

8/10 – Gut

Denedra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 13. Apr. 2024
Dear Denedra, thank youfor your review. Will be a pleasure have you again at paradise.

10/10 – Hervorragend

graciela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property was so beautiful and clean. Breathtaking views and even wild life on the beach in the trees. Staff was amazing. Will definitely recommend to my family and friends.
Aufenthalt von 4 Nächten im März 2024
Antwort von Planet Hollywood Costa Rica am 11. Apr. 2024
Dear Graciela, thank you for your review. Our main goal will be always our stars satisfaction. We will be waiting fot you at paradise.

10/10 – Hervorragend

tamika

Gut: Sauberkeit
Aufenthalt von 3 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 11. Apr. 2024
Dear Tamika, thank you for your important feedback. We will wait for you again at paradise.

8/10 – Gut

Jeremiah

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property had great service!
Aufenthalt von 4 Nächten im April 2024
Antwort von Planet Hollywood Costa Rica am 13. Apr. 2024
Thank you Jeremiah for your comment, it is a pleasure reading you. We will wait for you again at paradise.

10/10 – Hervorragend

Keith

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
PH Costa Rica 🇨🇷 was an excellent experience. The entire staff is very friendly and helpful. I never felt like they were there doing a job. They always made us feel welcome and happy to accommodate us. Very clean and safe, food was pretty good for an all-inclusive resort. Beautiful views and beach!
Aufenthalt von 10 Nächten im März 2024
Antwort von Planet Hollywood Costa Rica am 31. März 2024
Dear Keith, we are pleased to know that you enjoy your vacation like a Star. Thank you for your comment.

8/10 – Gut

Amanda, MACOMB

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Loved the welcome drink and clapping when you walk in with the cocktail! Definitely made a great first impression to make us feel special. Resort was very clean and nice. Only cons I would say is poor service at restaurants. You’re going to have to ask multiple times to only get half of what you want. Also there was no air conditioning in any of the restaurants or very very little so the only place you can go to cool down is the lobby or your room. Sucked sweating just trying to eat a nice dinner. Lots of elevation so walking from pool to room or to restaurants is difficult. Have to wait for golf carts to get you.
Aufenthalt von 5 Nächten im März 2024
Antwort von Planet Hollywood Costa Rica am 31. März 2024
Thank you Amanda for your important comment, will be a pleasure have you again at paradise.

10/10 – Hervorragend

Martin

Mit der Familie gereist
Gut: Zustand der Unterkunft
People were extremely friendly. Service was amazing. All the places we ate at were all very good. My only thing I wasn’t crazy about. My A/C in my room was not very cool. And kept popping circuit beaker in the middle of the night.
Aufenthalt von 5 Nächten im März 2024
Antwort von Planet Hollywood Costa Rica am 31. März 2024
Dear Martin, thank you for this amazing review, we will send your comments to the correct departments. Waiting for you again at paradise.

6/10 – Okay

Katrina

Mit einer Gruppe gereist
Gut: Personal & Service
Safe gated resort, and security guards. Great shows and pool entertainment, not a very walkable resort, you’ll be waiting for the transport carts, sometimes up to 45 min. The restaurants were great and the buffet had lots of options, but everything closes early, not meant for nightlife. activities geared more towards kids and families, no adult only areas to relax. Confirm with the hotel directly for the amount of beds required in your room, Expedia does not finalize your request with the hotel. Friendly attentive staff and monkeys on the beach!
Aufenthalt von 6 Nächten im März 2024
Antwort von Planet Hollywood Costa Rica am 1. Apr. 2024
Thank you Katrina for your important comments, we will send your review to our team. We will wait for you again at paradise.

4/10 – Schlecht

Robert, Hampton

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
We must give a big shout out to the bartenders (Paola, Yassira (lobby/lounge) and Jeremy (The Trainee at the pool) best drinks we had at the resort hands down! They made our experience great! Ultimately, we give those three individuals "STAR CLASS" customer service! STAR CLASS experience...we did not purchase for an additional cost just to have access to make reservations at restaurants and to drink premium alcohol was NOT WORTH IT! In addition, the guest that had STAR CLASS all complained about the food not being good and ended up eating again at the cafeteria buffet. The TIMESHARE guy - Called us as soon as we got in our room and wanted to come and meet us. Ultimately, he is fighting for a promotion and asked us to come to this event for an hour to check out the selling pitch. Before the event occurred that Friday (we arrived on Wednesday), he promised me all these things the resort was going to do for me because my birthday was on Saturday. Before Friday, we felt the resort was not a brand we saw ourselves investing in and ultimately canceled. Do you think they acknowledged me on my birthday, even though, I also informed them that we was celebrating my birthday! So my wife and I ran into him several times after we canceled and he walked by us without speaking so unprofessional. Housekeeping: Several guess complained about items being taken from the room such as medicine. In summary, if you're not STAR CLASS they treat you unfairly and I advise you stay elsewhere.
Aufenthalt von 6 Nächten im März 2024
Antwort von Planet Hollywood Costa Rica am 31. März 2024
Dear Robert, thank you for your important review, we will send your comments to the corresponding departments. We hope to have you again at paradise.

10/10 – Hervorragend

Zane

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im März 2024
Antwort von Planet Hollywood Costa Rica am 27. März 2024
Dear Zane, thank you for your review. Will be a pleasure have you again Like A Star at paradise.

10/10 – Hervorragend

Christa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was pleasant and friendly. The food options were limited and the burger place was infested with flies
Aufenthalt von 4 Nächten im März 2024
Antwort von Planet Hollywood Costa Rica am 25. März 2024
Thankl you Cristina for your important review. Will be a pleasure have you again like a Star at paradise.

10/10 – Hervorragend

andrea

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It had the best food at an all inclusive resort I have ever been to! The employees were all very friendly and helpful. We had Henry and Pamela for our star club personal attendants and they were wonderful ! The performers they had were amazing . The trapeze and fire performances were really incredible .
Aufenthalt von 3 Nächten im März 2024
Antwort von Planet Hollywood Costa Rica am 20. März 2024
Dear Andrea, thanl you very much for your important review. Will be our pleasure have you again like a Star at paradise.

8/10 – Gut

Nicole Elizabeth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I had a great time here at Planet Hollywood. When we first arrived they greeted us with drinks and were very nice and helpful. The staff was actually amazing! I stayed at building 18 with a beautiful ocean view. This is the best place because it’s close to everything-pool, beach, lobby etc. The trams are running nonstop so if you don’t want to walk they will be there in 5 min or so. I even had my own personal concierge who called me daily to ask if I needed anything, it made me feel very special on my birthday. I stayed on the property for the most part to eat since the food was still very authentic Costa Rica. The only time I left the property was to go zip lining at Witch’s Rock Canopy Tour. They were so good, and only 15 minutes away. I got a private session and all the celebrities like Jimmy Kimmel, Lady Gaga and more go there and they pick you up and drop you off. I highly recommend. As far as planet hollywood, this is a fun place! Food is great, staff is great, rooms and views are great. I came with my bf and we had a good time but if you want quiet and romantic, this is more of a family place. There’s a lot of kids everywhere but you can find places on the property that are kid free. We had zumba workouts, karaoke, dance party and even a performance by Queen, I can’t wait to come back! A special thanks going out to my faves Rebecca (front desk), Erich-masseuse, all the zumba instructors and the pool dj-Jeffry, Esteban, Katty, the cute and more! Thanks Planet Hollywood!
Aufenthalt von 2 Nächten im März 2024
Antwort von Planet Hollywood Costa Rica am 18. März 2024
Dear Nicole, we are happy reading you, will be our pleasure have you again at paradise. Thank you for your review.

8/10 – Gut

Guisiong

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Planet Hollywood Costa Rica am 14. März 2024
Dear Guisiong, thank you for your comment! will be a pleasure have you again Like a Star.

8/10 – Gut

Daniel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the rooms. very good use of space, plenty of drawers and shelves
Aufenthalt von 7 Nächten im März 2024
Antwort von Planet Hollywood Costa Rica am 11. März 2024
Dear Daniel, thank you very much for your important review. We will send your comments to our team. Will be a pleasure have you again like a Star.

10/10 – Hervorragend

Lionel F

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This resort is excellent. The property is well maintained, the rooms are updated, and the food is good. This resort is located on a beach and the pool area is awesome. The staff is wonderful and very accommodating. Our favorite waiter was Jeremy. He was so accommodating and always checking in. We had an amazing time at this resort.
Aufenthalt von 6 Nächten im März 2024
Antwort von Planet Hollywood Costa Rica am 10. März 2024
Dear Lionel, Comments like yours are our greatest motivation, it fills us with joy to read that our facilities and the best service for our stars were up to your expectations, we hope to welcome you again at the resort of the stars. We will send your kind comments to our team.

8/10 – Gut

Paula Colleen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiul property with amazing staff, especially Johan! The warm and wonderful staff made the trip so great! The pools and beach were beautiful. The food was ok, not bad, but was the one part of the trip that we wished had been a bit better.
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Planet Hollywood Costa Rica am 2. März 2024
Thank you for taking the time to share your experience at Planet Hollywood Costa Rica. We're thrilled to hear that you found our property beautiful and that our amazing staff, especially Johan, contributed to making your trip great. It's wonderful to know you enjoyed the pools and beach.

10/10 – Hervorragend

Paola

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s a great place to stay. I recommend it 😊
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Planet Hollywood Costa Rica am 28. Feb. 2024
Thank you sincerely for your kind review, and we are thrilled to hear that your time at Planet Hollywood has brought you happiness! We look forward to welcoming you again.

10/10 – Hervorragend

Ravneet

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great for a relaxing trip with family! Every family friendly resort!
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Planet Hollywood Costa Rica am 23. Feb. 2024
Dear Ravneet, thank you sincerely for your important feedback. Will be our pleasure have you again Like a Star.

10/10 – Hervorragend

Jonathan Travis

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
" Pura Vida "
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Planet Hollywood Costa Rica am 13. Feb. 2024
Dear Jonathan, thank you for your important review. Will be our pleasure have you again at paradise.

10/10 – Hervorragend

Blake

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Planet Hollywood Costa Rica am 11. Feb. 2024
Dear Blake, we are waiting for at paradise. Thank you for your review.

10/10 – Hervorragend

Ariyan

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Planet Hollywood Costa Rica am 11. Feb. 2024
Dear Ariyan, thank you very much for your important review. Will be a pleasure have you at paradise again.

6/10 – Okay

Fin

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Service was good in the main building but other than that not the greatest. Breakfast was good but other than that the food was average at best. The pool bars lacked premium liquor.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Planet Hollywood Costa Rica am 6. Feb. 2024
Thank you for your recent stay at Planet Hollywood Costa Rica. We appreciate your positive comments about the service in the main building and breakfast. Your feedback is valuable, and we'll use it to enhance our offerings. We hope to welcome you back for an improved experience.

4/10 – Schlecht

HONG J

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The staff is not friendly and seems unwilling to provide service, Front desk staff is so bad and mean. Even though when I check out time, call the cart but waited long time so I had to drag my luggage and walk to the lobby. They only ask for additional service, even though it is an All inclusive resort. The room smells so bad that is difficult to sleep well. The food in the regular restaurant is poor. Fortunately the buffet restaurant was the best, so I visit three time a day. I don't think it's an appropriate resort fo relaxation.
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Planet Hollywood Costa Rica am 5. Feb. 2024
Dear Hong J, We are sorry to hear about your disappointing experience. Your feedback is valuable, and we apologize for any inconveniences you faced during your stay. We appreciate your insights and will share your comments with our team for improvement.

6/10 – Okay

SUNG

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Planet Hollywood Costa Rica am 5. Feb. 2024
Dear Sung, We appreciate your feedback and will strive to improve. Thank you for sharing your experience with us.