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Bewertungen von The Zehneria By Sarovar Portico India

3.5 out of 5
The Zehneria By Sarovar Portico India
10 Karuna Road, Near Sarit Centre, Westlands, Nairobi

Bewertungen

7.4

Gut

18 von insgesamt 84 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
37 von insgesamt 84 Gästebewertungen haben eine Bewertung von 8 - Gut" "
16 von insgesamt 84 Gästebewertungen haben eine Bewertung von 6 - Okay" "
8 von insgesamt 84 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
5 von insgesamt 84 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7.6/10

Sauberkeit

8.2/10

Personal & Service

7.2/10

Ausstattung

7.0/10

Zustand der Unterkunft

8.8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Thomas

Gut: Sauberkeit
Aufenthalt von 8 Nächten im April 2024

6/10 – Okay

Markus

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Very kind and supportive staff. Problems with internet connection.
Aufenthalt von 3 Nächten im Juni 2022

6/10 – Okay

Markus

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 4 Nächten im Juni 2022

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 3 Nächten im April 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A beautiful hotel in Nairobi with very friendly and helpful staff members. I would definitely recommend and visit again
Aufenthalt von 4 Nächten im Dezember 2018
Antwort von NEERAJ am 10. Jan. 2019
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEERAJ

10/10 – Hervorragend

Alexansder

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Es war ein unvergesslicher wunderbarer Urlaub wo d
Es war ein unvergesslicher wunderbarer Urlaub wo das Hotel einen sehr großen Beitrag dran hatte

10/10 – Hervorragend

Ryan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property is very close to neighborhoods with restaurants, bars, and entertainment, and the staff was very friendly and welcoming. The accommodations were not fancy, but very comfortable and met all of our needs. For the price, I think this hotel is a good value and we enjoyed our stay.
Aufenthalt von 5 Nächten im Mai 2024

8/10 – Gut

Marco

Aufenthalt von 6 Nächten im Februar 2024

4/10 – Schlecht

Trenton

Aufenthalt von 3 Nächten im November 2023

8/10 – Gut

Ståle johannes

Aufenthalt von 7 Nächten im Juni 2023

8/10 – Gut

SEOKJE

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
cozy and not bad.
Aufenthalt von 2 Nächten im Juni 2022

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Friendly staff,comfortable environment and good food.
Aufenthalt von 5 Nächten im Mai 2022

8/10 – Gut

Henrik

Aufenthalt von 1 Nacht im Mai 2022

10/10 – Hervorragend

Ahmed

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 6 Nächten im Januar 2022

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Overall, it was a very good stay. However, the flow of water from the shower was all around the place, instead of directly down and the water did not heat that much, especially if you have to take a shower early morning. Also, there were some problems with the curtain rails, which sometimes came off when pulling the curtains.
Aufenthalt von 5 Nächten im Februar 2022

6/10 – Okay

Henrik

Verbesserungswürdig: Personal & Service und Komfort des Zimmers
God beliggenhet, dårlig service
Dusj med kun kaldt vann TV virket ikke Resepsjon som ikke hadde til hensikt å gjøre forbedringer Frokost buffe som kun ble utprøvd en gang...
Aufenthalt von 3 Nächten im März 2021

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit
古い建屋のアパートを改装したという感じ、モールに近いホテルは他にもいっぱいある、勧められないですね。
Aufenthalt von 1 Nacht im Januar 2020

2/10 – Ungenügend

FT

Geschäftlich gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The property is run down and everything is falling apart inside The housekeeping staff one morning just opened the door and started cleaning while I was asleep in bed! When she was asked to return later she said "No I can't I have a staff meeting !" Its a great price if you just need a bed for the night - but nothing else would make me go here again
Aufenthalt von 3 Nächten im Dezember 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Great team including the Manager, Everyone was helpful
Aufenthalt von 3 Nächten im August 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2019

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
A mediocre place with friendly staff
The staff are friendly and helpful but the facilities are mediocre and dated. Rooms are smaller in size compared to similar priced hotels I've stayed in Nairobi. The bathroom is poorly designed. Housekeeping didn't change my bedsheets even though I was there for over a week. The location is good with two major malls close by. The restaurant service is good but the food was average and inauthentic at its best (no Thai flavors in the green curry, was closer to a pesto sauce). This was surprising as the reviews online praised the restaurant and chef but that wasn't my experience. Internet was solid, no complaints there. Overall, too many small things that were wrong which made it a mediocre experience (3 out of 5).
Aufenthalt von 10 Nächten im Juli 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Mai 2019

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The bathrooms require urgent repair and renovation work. The room we were given was not even cleaned properly and had to request another room. Housekeeping did poor cleaning job the next day and the place is infested with mosquitoes.
Aufenthalt von 1 Nacht im April 2019

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 6 Nächten im März 2019

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet setting with everything in order. Staff very attentive and polite. Good location within a 5 minute walk of major shopping mall. Food good, but not spectacular.
Aufenthalt von 6 Nächten im März 2019

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I highly recommend Zehneria Portico! Other than staff not replying to emails in a timely fashion in my weeks leading up to my stay, id say this place in top notch!
Aufenthalt von 3 Nächten im März 2019

10/10 – Hervorragend

Peter

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice pool, relaxing stay.
Aufenthalt von 1 Nacht im Januar 2019
Antwort von NEERAJ am 19. Feb. 2019
Dear Valued Guest, Thank you for posting your review of The Zehneria Portico Nairobi . We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely, NEERAJ

2/10 – Ungenügend

Verifizierter Reisender

Aufenthalt von 2 Nächten im Januar 2019
Antwort von NEERAJ am 19. Feb. 2019
Dear Valued Guest, Thank you for your feedback of your recent stay with us at The Zehneria Portico, Nairobi. I am disheartened to note your unsatisfactory experience. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. I once again apologize for the inconvenience caused to you. We look forward to your continued support and patronage. Yours sincerely, NEERAJ

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
There were cockroaches in the bathroom and bedroom
Aufenthalt von 2 Nächten im Januar 2019
Antwort von NEERAJ am 19. Feb. 2019
Dear Valued Guest, Thank you for your feedback of your recent stay with us at The Zehneria Portico, Nairobi. I am disheartened to note your unsatisfactory experience. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. I once again apologize for the inconvenience caused to you. We look forward to your continued support and patronage. Yours sincerely, NEERAJ

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
以前に比べてクオリティーが低くなった
Aufenthalt von 1 Nacht im Dezember 2018
Antwort von NEERAJ am 10. Jan. 2019
Dear Guest, Thank you so much for sharing your feedback.We have made note of your feedback and assure you that same has been shared with the team. We look forward to welcome you.

8/10 – Gut

Jacques

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im November 2018
Antwort von NEERAJ am 10. Jan. 2019
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEERAJ

10/10 – Hervorragend

Kyle

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im August 2018
Antwort von NEERAJ am 8. Sept. 2018
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEERAJ

8/10 – Gut

ＴＫ, osaka

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
治安が良い
Aufenthalt von 1 Nacht im Juli 2018
Antwort von NEERAJ am 8. Sept. 2018
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEERAJ

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service und Zustand der Unterkunft
They are in process of renovation. Community areas nicer than room. Staff friendly and helpful.
Aufenthalt von 6 Nächten im April 2018

8/10 – Gut

Arnold, London

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Convenient location, dream price.
This hotel in a convenient location right behind sarit Center and a walking distance to westgate. The staff are very helpful and the rooms are comfortable. Definitely worth considering.
Aufenthalt von 7 Nächten im Februar 2018
Antwort von General Manager am 9. März 2018
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, Mau Chaudhuri

10/10 – Hervorragend

Kristina, Tanzania

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The best hotel staff
We stayed for 4 nights and we really enjoyed from the first to the last day.Clean room,wonderful and very helpful staff,great locationand good price.Definatelly the best place to be!
Aufenthalt von 4 Nächten im Dezember 2017
Antwort von NEERAJ am 28. Dez. 2017
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEERAJ General Manager

10/10 – Hervorragend

Mehluli

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2017
Antwort von Neeraj am 27. Nov. 2017
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEERAJ General Manager

8/10 – Gut

Raghunandan, Bangalore

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super Place
I fell sick on my 1st day, the hotel staff and general manager Neeraj took care of me like family. They have good chef who can make any creative dishes as per your liking. Staffs are friendly. I would come back anytime to this hotel and recommend all.
Aufenthalt von 6 Nächten im Oktober 2017
Antwort von NEERAJ am 28. Okt. 2017
Dear Valued Guest, Thank you for posting your review of The Zehneria Portico Nairobi . We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely, NEERAJ General Manager

6/10 – Okay

Arjen, Nijmegen

Gut: Sauberkeit und Komfort des Zimmers
Ok hotel in Westland om een nacht door te brengen
Standaard business hotel in Westlands Nairobi. Goed als tussen stop voor een of twee nachten.
Aufenthalt von 1 Nacht im Oktober 2017
Antwort von NEERAJ am 16. Okt. 2017
Dear Valued Guest, Thank you for staying with us and posting your review. We are delighted that you enjoyed your stay and our hospitality. We really appreciate your kind feedback . We hope to be of service to you again soon. Yours sincerely, NEERAJ General Manager

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Convenient location in Nairobis westlands area
Hotel is a walking distance to westgate and right behind Sarit center, these provide good banking facilities and most of what the normal traveller would need. Its also a stone throw away from the city center and for the price quality ratio, it is unbeatable.
Aufenthalt von 6 Nächten im September 2017
Antwort von NEERAJ am 18. Sept. 2017
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEERAJ General Manager

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antwort von Neeraj am 6. Juni 2017
Dear Valued Guest, I am personally dismayed to know of the incidents which affected your pleasant stay at The Zehneria Portico Nairobi. We will certainly take necessary corrective measures and we will do our best to delight you, should you give us the opportunity in future. We look forward to welcoming you back at The Zehneria Portico Nairobi. Yours sincerely, NEERAJ General Manager

4/10 – Schlecht

Cæcilie

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Misvisende info pga. renovering af pool og have
Jeg var ikke blevet informeret om, at poolen og haven var lukket pga renovering. Jeg blev tilbudt at flytte til et andet hotel eller få 20% rabat pga. den manglende adgang til haven og pga. larmen, men jeg kunne ikke blive refunderet for mit ophold, så jeg kunne flytte. Og jeg kunne ikke få rabatten, da jeg checkede ud. Alt i alt meget skuffende.
Antwort von General Manager am 22. Feb. 2017
Dear Valued Guest, Thank you for your feedback of your recent stay with us at The Zehneria Portico, Nairobi. I am disheartened to note your unsatisfactory experience . I once again apologize for the inconvenience caused to you. We look forward to your continued support and patronage. Yours sincerely, NEERAJ General Manager

6/10 – Okay

Patric

Verbesserungswürdig: Zustand der Unterkunft
Pas un hôtel pour des vacances. Peut être pour des
Pas de Pool. Pas de bar. Mais demander le prix complète
Antwort von General Manager am 27. Jan. 2017
Dear Valued Guest, Thank you for your feedback of your recent stay with us at The Zehneria Portico, Nairobi. I am disheartened to note your unsatisfactory experience. I once again apologize for the inconvenience caused to you. We look forward to your continued support and patronage. Yours sincerely, NEERAJ General Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Antwort von General Manager am 17. Dez. 2016
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEERAJ General Manager

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Antwort von General Manager am 9. Dez. 2016
Dear Valued Guest, Thank you, for your recent stay at The Zehneria Portico Nairobi and for your valuable feedback . We are really concern over the average rating provided.Please share the details of your stay so that we can take corrective action to improve. We look forward to welcoming you back .. Yours sincerely, NEERAJ General Manager

6/10 – Okay

Titus

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I was expecting more
For a hotel rated at 3.5 - 4 stars, it is the definition of average. Nothing extraordinary about it, the restaurant variety was good, the service was ok and that't about it. On the minus side, the room floor was always dirty, the bathroom door had a broken handle fixed with tape and toilet paper, the wake-up service wass rubbish - they either woke me up earlier than requested or completely forgot about it. I asked for a packed vegetarian breakfast when checking out and they gave me sausages... All in all, i guess this is what you can expect from 3-4 stars in Kenya, but for this price, i think they can do better.
Antwort von General Manager am 16. Nov. 2016
Dear Valued Guest, Thank you, for your recent stay at The Zehneria Portico Nairobi and for your valuable feedback . We have noted the concerns that you have highlighted regarding service delivery at the restaurant and are working towards improving the same. We look forward to welcoming you back .. Yours sincerely, NEERAJ General Manager

8/10 – Gut

Michael, US

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good Hotel Centrally Located
This is a good hotel that is very conveniently located to all possible amenities in Westlands. It is clean, friendly and I got great nights sleep there as it is in a quiet location with no traffic noise or other distractions. It is also very competitively priced for what one gets.
Antwort von NEERAJ am 21. Okt. 2016
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEERAJ General Manager

2/10 – Ungenügend

Takeshi, Osaka

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
スーパーマーケットに近い
いつも滞在してますがハウスキーピングが毎回問題を発生します 毎回タオルがなかったりシャンプーや石鹸がなかったりします 今回はその両方と洗濯が丸１日たっても届きません こちらが請求してやっと来ました　この件は以前から問題で今回で４回目です　毎回フロントにクレームをしてますが一向に改善しません　指導が全くなっていません
Antwort von NEERAJ am 10. Aug. 2016
Dear Valued Guest, I am personally dismayed to know of the incidents which affected your pleasant stay at The Zehneria Portico Nairobi. We will certainly take necessary corrective measures and we will do our best to delight you, should you give us the opportunity in future. We look forward to welcoming you back at The Zehneria Portico Nairobi. Yours sincerely, NEERAJ General Manager

10/10 – Hervorragend

Norm

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
SUPREME SERVICE
The staff here are wonderful .. nothing is too much trouble and they are very keen to assist. Totally awesome breakfast too
Antwort von General Manager am 4. Aug. 2016
Dear Valued Guest, Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. We look forward to welcome you back soon. Yours sincerely, NEERAJ General Manager