They tried to charge me an extra €40, claiming I was trying to book late/out of hours, when I was booking in during normal hours. I was unable to check in on the 1st booked day due to a late flight, however checking-in the next day during normal working hours along with everyone else does not warrant a late fee. I had to sign a rental contract before being allowed to check in. This cant be legal as I have already paid via Expedia, and so I have no option, if I didn't accept the contract I would be out of pocket and I would have no-where to stay. The Expedia listing did not provide the contract details before making the booking. Bed bugs - I was badly bitten the 1st night, I took photos and videos of the bugs and long and short hairs (pubic?) (not mine) hidden at the bottom of the bed and on the other side of the bed, where I do not sleep, the bed had only been made up and not cleaned before my arrival. I spoke to the manager who dismissed my claim, they did eventually change my room. I was forced to pay a €200 euro deposit. 18th working day later, multiple emails and I have not been refunded. I was forced to pay €150 for local tax and ??? I was unable to question this due to the language barrier and chaotic office, again if I don't pay I don't have a hotel. Avoid these people like bed bugs!
