Sehr Geerter Dame Wachs,Wir danken Ihnen, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen in unserem Hotel zu teilen. Wir freuen uns zu hören, dass Ihnen die Lage nahe am Hafen und die Nähe zur U-Bahn gefallen haben.Es tut uns jedoch sehr leid, dass Ihr Aufenthalt im Zimmer Ihre Erwartungen nicht erfüllt hat. Wir nehmen Ihre Kommentare sehr ernst und versichern Ihnen, dass wir kontinuierlich an der Wartung aller Zimmer und Gemeinschaftsbereiche arbeiten, um unseren Gästen einen angenehmen Aufenthalt und maximalen Komfort zu bieten.Es tut uns leid zu hören, dass Sie mit dem Frühstück nicht zufrieden waren. Ihr Feedback ist äußerst wertvoll für uns, um Verbesserungen vorzunehmen. Wir sind jedoch froh zu hören, dass Sie durch die Ansprache unseres Personals, dessen oberste Priorität die Zufriedenheit unserer Gäste ist, die benötigte Unterstützung erhalten haben.Wir danken Ihnen auch für den Tipp beim Verlassen der U-Bahn, Haltestelle Municipio. Wir werden sicherstellen, dass diese Information mit anderen Gästen geteilt wird.Wir hoffen, dass Sie uns trotz der genannten Punkte eine weitere Gelegenheit geben, unser Engagement für qualitativ hochwertigen Service unter Beweis zu stellen. Ihr Feedback ist für uns äußerst wichtig, um unseren Service kontinuierlich zu verbessern.Mit freundlichen Grüßen,

Dear Mr. Karl,thank you for your review.We are happy you had a pleasant stay.Kind regards.Smart Hotel Napoli

Dear Mrs. Cornelia,thank you for your review..We really appreciated you enjoyed our hotel and the professionalism and the kindness of our staff. We are also glad you understood our mission: treat our guests in an extraordinary way.Kind regards.Smart Hotel Napoli

Dear Antje,thank you for your review. We are very glad you enjoyed our facility position and breakfast. We are in a harbour so sometimes you can see different ships, but there is a view from the room, especially during the evening or during the night and often even in the morning. We work hard every day to guarantee a pleasant stay to our guests and if sometimes somenthing doesn't like, our guests can speak with us and we will do our best to satisfy our guests requests.Kind regards,Smart Hotel Napoli

Dear Mr. Marcus, thank you for your feedback. We are glad that you had a pleasant stay. Kind regards. Smart Hotel Napoli.

Dear Lars, your words are important because they help us to improve. It's important you appreciated the position of our hotel, a strategic point to visit Naples and the islands of his gulf without the noise of the city center. Kind regards. Smart Hotel Napoli

Dear Marcus, we are very happy to read your words. We are very satisfied you appreciated your stay in our facility. Your words are very important because thanks to them our work is gratified. We hope we will see soon. Kind regards. Smart Hotel Napoli

Estimado Xavier, Gracias por expresar su satisfacción. Estamos muy contentos de haber hecho su estancia en el Smart Hotel Napoli agradable y a la altura de sus expectativas. Esperamos que vuelva a ser nuestro huésped pronto. Saludos cordiales

Dear Daniel, siamo molto felici di essere riusciti a rendere soddisfacente il suo soggiorno presso la nostra struttura. La aspettiamo nuovamente e la ringraziamo ancora una volta per averci scelto. Cordialmente,

Dear Amandeep, Thank you for sharing your experience at our hotel. We are pleased that you enjoyed our central location and modern interior, as well as the convenience and quality of the adjacent Bistrot, especially for breakfast. Our goal is to ensure a satisfying dining experience for all our guests. We are happy that our staff has contributed to making your stay a pleasant one with their hospitality and helpfulness. Maintaining a clean and tidy environment is a priority for us, and we are glad that you noticed our efforts in this regard.We take your feedback regarding ferry noise seriously and will do our best to find solutions to ensure a peaceful stay for all our guests.We are happy that you found our location convenient for exploring the city and thank you for recommending our hotel. We look forward to welcoming you again in the future.Best regards,

Dear Barbara, Thank you for your positive feedback. We're delighted to hear that you enjoyed your stay. It's wonderful to know that you found our location right in the port fun and easily accessible.We take pride that you found our rooms modern and clean.Your satisfaction is our priority, and we look forward to the opportunity to welcome you back in the future. Thank you for choosing to stay with us. Best regards,

Dear Marcela, Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed our location right on the pier which faces the sea. It's fantastic that you enjoyed the breakfast and its offer which includes salty and sweet choices. We appreciate your kind words about our friendly staff. We hope to welcome you back in the future for another wonderful stay. Regards

Grazie per aver condiviso la sua esperienza presso il nostro hotel. Siamo lieti che abbia apprezzato la nostra posizione centrale, gli interni moderni e spaziosi, e la nostra colazione. Il nostro obiettivo è garantire un'esperienza gastronomica soddisfacente per tutti i nostri ospiti.Per quanto riguarda il suo feedback sugli ambienti, ci dispiace sinceramente. Vorremmo farle sapere che tutte le finestre sono dotate di doppi vetri con camera d'aria per garantire comfort e isolamento durante il riposo.Apprezziamo il suo contributo e speriamo di darle il benvenuto nuovamente per un'esperienza ancora più piacevole.Cordiali saluti,

Gentile Chiara,Siamo felici di sapere che ha trovato la posizione dell'hotel comoda.Ci dispiace sapere che durante il Suo soggiorno abbia avuto problemi con i rumori provenienti dall'esterno. Vogliamo assicurarle che tutte le nostre camere sono dotate di doppi vetri per ridurre al minimo i rumori esterni, soprattutto durante le ore di sonno. La Sua soddisfazione è la nostra priorità e siamo sinceramente dispiaciuti se questo ha influito negativamente sulla Sua esperienza.Prendiamo molto sul serio i commenti dei nostri ospiti e continueremo a studiare ulteriori misure per garantire un soggiorno più tranquillo e rilassante a tutti i nostri ospiti.Grazie ancora per averci informato. Speriamo di avere l'opportunità di darle il benvenuto nuovamente in futuro e di offrirle un'esperienza ancora migliore.Cordiali saluti,

Gentile Giovanni,Siamo lieti di sapere che abbia trovato il nostro personale gentile e disponibile. Siamo altrettanto felici di apprendere che ha trovato la posizione dell'hotel perfetta, proprio al molo Beverello.Abbiamo apprezzato molto il Suo apprezzamento per la comodità della fermata della metro nelle vicinanze e il collegamento con l'autobus da e per l'aeroporto, situato proprio di fronte all'hotel, il quale permette di raggiungere facilmente a piedi tutti i principali punti di interesse della città.Ci auguriamo di rivederLa presto.Cordiali Saluti,

Gentile Signor Michele,Grazie per la Sua recensione positiva. Siamo lieti di sapere che ha apprezzato il nostro servizio. Cordialmente.Smart Hotel Napoli

Dear Mrs. Aniuska,Thank you for your feedback. We are pleased to learn that you found our service to be clean and satisfactory. Your positive comments are appreciated, and we strive to maintain high standards.Kind regards.Smart Hotel Napoli

Gentile Giancarlo, Grazie per aver dedicato il suo tempo a recensire il suo soggiorno allo Smart Hotel Napoli e per averci assegnato il massimo punteggio. Ci auguriamo di rivederla con l'obiettivo di rendere i suoi futuri soggiorni ancora più soddisfacenti. Cordiali saluti

Dear Mrs Donna,Thank you sincerely for your kind words regarding our Smart Hotel at the Port of Naples. We are delighted to learn that your experience was positive, and that you appreciated the cleanliness of the facility, the charming indoor/outdoor bar area, the delicious breakfast, and the exceptional helpfulness of our Staff.We are particularly pleased to hear that you had a lovely stay and would highly recommend our hotel, especially for those arriving or departing from the port in Naples. Your description of Naples as "very safe, clean, and convenient" is valuable and helps dispel some misconceptions about the city. We want to emphasize that Naples is not a dangerous city but rather a place full of beautiful people.Thank you again for your recommendation, and we hope to welcome you back to our hotel in the future. If there are any further details or services we could improve, we are always open to feedback.Best regards

Gentile Maurizio,Grazie per il tuo feedback positivo riguardo alla pulizia e al comfort. Siamo lieti di sapere che hai trovato la tua esperienza confortevole. Il nostro impegno è fornire un ambiente accogliente e impeccabile per tutti i nostri ospiti.Apprezziamo la tua preferenza e speriamo di darLe il benvenuto nuovamente per un soggiorno altrettanto piacevole.Cordiali saluti,Smart Hotel Napoli

Dear Rachael, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our top-notch location, with convenient access to both bus and metro services. It's wonderful to know that our staff's friendliness and helpfulness left a positive impression on you. We appreciate your compliments about the facility and its services. Hope to see you soon. Best Regards,

Gentile Paolo, Desideriamo ringraziarla per il suo feedback e per averci assegnato la migliore valutazione. Ci auguriamo di rivederla presto, Cordialmente,

Dear Einar,Thank you so much for your feedback.Warm regards,Smart Hotel Napoli

Dear Vicente,we greatly appreciate your review and for taking the time to provide personal feedback. Customer satisfaction is a top priority for us, and we are pleased that our location met your needs and that our facility and its design lived up to your expectations. We hope to welcome you again soon. Sincerely,

Dear Yongwei, We are glad that you appreciated the location of the facility and its easy connection to the main arrival points and key attractions of the city through public transportation.We are pleased that the room met your expectations. However, we regret that you were not fully satisfied due to the noise. In each room, there is a double window to guarantee relaxation and silence for our guests.Hope to see you soon,

Dear Okyay, Thank you for your evaluation and for choosing our Facility!, Hope to see you soon in the future.

Dear Diane, Thank you for sharing your thoughts about our hotel. We appreciate your feedback. We're glad to hear positive comments about our staff and their service. Hope to meet you again. Best Regards,

Dear Daryna,thank you for your evaluation. We appreciate it.Kind regards,Smart Hotel Napoli