The Artesia community is very nice and has great amenities. The pool, fitness center and the clubhouse are very nice. Right sized to the community's needs - no competition to get pool chairs, etc. and the upkeep is extremely well done. The pickle ball courts were under renovation and that was never disclosed and appeared that this was a project that was way behind schedule. Never opened while there.
The home is large and certainly accommodates the needs of families. But, the furniture was broken (coffee table found in garage, which was the only table for the living room). Previous renters had broken the center glass unit, but it was still very usable. The furniture is worn, couches not in the best of shape (worn out cushions), drapery rods falling down and the drapes (living room) were not even large enough to cover the sliding glass doors (you were on display for the neighbors at all times). Silverware, pots, pans, and cooking utensils were at the very bare minimum and very worn out. Pots with no lids, or the handles missing, frying pan (just one) was beat up and this kitchen just didn't provide what was needed and expected for the cost of the rental. We rent homes because we enjoy eating in and don't like having to eat out all of the time.
Bedroom sizes are good, beds relatively comfortable. Bedding was a different story. Very little of it causing us to launder more often than should be necessary.
On the subject of cleaning. There are NO supplies provided. We like to treat the homes we rent as if they were our own. Cleaning floors, even a bathroom cleanup is not out of the question when you are there over a month and we had nothing. We shouldn't have to go out and buy all of those items to make our stay comfortable.
Patio furniture cushions are worn, and you had to sit on two chair cushions to be comfortable. On a plus, air conditioning went out and the service response was fast. However, the technician told me was avoidable, normal maintenance was all it needed (the air filter was something to see). Again, the Artesia community is awesome and would go back. This property for over $15,000 is in desperate need of updating. Last, know your customers. Texts were answered with "which property are you at - who is this again" and at times were not answered for over 24-hours.
I'm sure the owner is a nice person, but really needs to focus on customer service.