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Bewertungen von avid hotel Nashville - Lebanon, an IHG Hotel

2.5 out of 5
avid hotel Nashville - Lebanon, an IHG Hotel
120 Willard Hagan Dr, Lebanon, TN

Bewertungen

9.0

Wunderbar

252 von insgesamt 359 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
57 von insgesamt 359 Gästebewertungen haben eine Bewertung von 8 - Gut" "
20 von insgesamt 359 Gästebewertungen haben eine Bewertung von 6 - Okay" "
14 von insgesamt 359 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
16 von insgesamt 359 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.4/10

Sauberkeit

9.2/10

Personal & Service

8.6/10

Ausstattung

9.4/10

Zustand der Unterkunft

9.2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Karen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fairly new hotel, very nice and modern, front desk staff was friendly and offered cookies and water during check in, room was very nice, bed very comfortable and bathroom and shower was top notch…appears area around the hotel is being developed…
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ashley am 26. Mai 2024
Karen, Thank you for letting us know about your recent stay with us! We strive to make our guests as welcome and comfortable as possible. Hope to see you again soon in the future.

10/10 – Hervorragend

Melvin

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place. Clean. Rooms are nice
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ashley am 14. Mai 2024
Melvin, Thrilled to know that you enjoyed your stay here at avid , we hope to see you again in the future!

10/10 – Hervorragend

Bret

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and great staff
Aufenthalt von 3 Nächten im April 2024
Antwort von Ashley am 10. Mai 2024
Bret, Glad you enjoyed your stay, thanks for choosing avid!

10/10 – Hervorragend

Wing

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ashley am 9. Mai 2024
Wing, We really enjoyed having you here at avid, hope to see you again in the future!

2/10 – Ungenügend

Dallas

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Although I booked a double room for myself, my sister in law and our THREE KIDS they chose us to downgrade into a king size room bc they “overbooked” this is also a MICOhotel and that is not advertised so there is literally NO room to move about the room. We ended up having to go and buy an air mattress bc there was no way we were all 5 (6 including my 9 month pregnant belly) fitting in a king size bed. There is also no microwave in the room and the mini fridge did not work, as well as the bathroom being out of most of the toiletries - ofc we had our own, but it’s still inconvenient when you don’t even have hand soap in the bathroom. I had my reservations far in advance and due to other events in the city EVERY decent hotel within an hours drive of where we needed to be was sold out. The hotel didn’t even bother calling until an hour before check in time. Now Expedia claims they’ve tried contacting the hotel and haven’t heard any luck - although it’s been 4 days they’ve been waiting in a response and the only thing expedia has offer to “fix it” is $50 off my next stay. This was $384 stay for 2 days. Plus $78 on the air mattress. I also have extremely sensory overload and have panic attacks in small areas so the ENTIRE weekend was a horrible experience.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Ashley am 7. Mai 2024
Dallas, We apologize for the inconvenience you experienced with your room allocation. Your comfort is important to us, and we regret that we didn't meet your expectations in this regard. Please rest assured that we'll address this issue to ensure it doesn't happen again. We appreciate your feedback and hope to have the opportunity to show you this stay was an exception.

10/10 – Hervorragend

kimberly, sherwood

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ashley am 7. Mai 2024
Kimberly, Thank you letting us know about your stay here at avid! Hope to see you again in the future!

10/10 – Hervorragend

Karin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel was so clean and the staff was were very nice.
Aufenthalt von 1 Nacht im April 2024
Antwort von Ashley am 4. Mai 2024
Karin, Glad you enjoyed your stay here at avid!

10/10 – Hervorragend

cristian

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Facilities
Aufenthalt von 1 Nacht im April 2024
Antwort von Ashley am 2. Mai 2024
Cristian, Thank you for taking time out of your schedule to leave us a review! Glad you enjoyed your stay with us!

10/10 – Hervorragend

Perry

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice
Aufenthalt von 1 Nacht im April 2024
Antwort von Ashley am 30. Apr. 2024
Perry, Thanks for choosing avid!

8/10 – Gut

Dave

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Ash am 30. Apr. 2024
Dave, Thank you for taking time out of your day to let us know how your stay was!

10/10 – Hervorragend

Thriane

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing staff
Aufenthalt von 1 Nacht im April 2024
Antwort von Ashley am 30. Apr. 2024
Thriane, Glad to hear our staff made you feel welcome here! Come back and see us again soon!

6/10 – Okay

Scott

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Bathroom had mold around edges. Pet friendly but not receptical for pet waste outside.
Aufenthalt von 1 Nacht im April 2024
Antwort von Ashley am 25. Apr. 2024
Scott, Thank you for taking time out of your busy schedule to let us know about your recent stay with us. I will definitely get with my cleaning team and use your review to coach them. We really hope that you choose to give us another chance in the future.

10/10 – Hervorragend

Yashenia

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Front desk wqs very friendly and helpful! This was my first staying in this chain of hotel and it was very clean and roomy. Right off the hwy.
Aufenthalt von 1 Nacht im April 2024
Antwort von Ash am 24. Apr. 2024
Yashenia, So happy that you enjoyed your stay with us here at avid! Hope to see you again soon!

8/10 – Gut

John

Geschäftlich gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The breakfast was not adequate. Could be better.
Aufenthalt von 1 Nacht im April 2024
Antwort von Ashley am 24. Apr. 2024
John, Thank you for taking the time out of your day to let us know how your stay was. I would like to apologize for the inconvenience in the breakfast options. If you would like to talk further about this feel free to reach out to me.

10/10 – Hervorragend

Joyce

Surprised the room was so small but yet very adequate and nice.
Aufenthalt von 1 Nacht im April 2024
Antwort von Ashley am 18. Apr. 2024
Joyce, Thank you for taking the time out of your day to leave us a review. If you would like to talk further about your experience feel free to contact me.

10/10 – Hervorragend

Melvin

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Recommend it
Aufenthalt von 1 Nacht im April 2024
Antwort von Ashley am 14. Mai 2024
Melvin, Thank you for recommending our hotel!

10/10 – Hervorragend

Clair

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
WOW! The moment we walked in this was a treasure. Friendly welcoming party. Comfy comfy bed. Even good breakfast options. We will stay a an avid again
Aufenthalt von 1 Nacht im April 2024
Antwort von Ashley am 18. Apr. 2024
Clair, Glad to hear you enjoyed your stay with us here at avid! Hope to see you again!

10/10 – Hervorragend

Alicia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff is wonderful and I loved the bed!
Aufenthalt von 1 Nacht im April 2024
Antwort von Ash am 9. Apr. 2024
Alicia, Thank you for choosing avid! Hope to see you back soon!

10/10 – Hervorragend

John, Charlotte

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Ashley am 9. Apr. 2024
John, Thank you for taking a moment to let us know how we did! Have a great daY!

10/10 – Hervorragend

Rashad

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My hotel stay and staff were great. Ashley Easley at the front desk was very helpful and made me feel welcomed. Would definitely come back if ever back in Lebanon!
Aufenthalt von 1 Nacht im April 2024
Antwort von Ashley am 4. Apr. 2024
Rashad, Thanks for the shout out! We really appreciate your feedback. Hope to see you again soon!

8/10 – Gut

John

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
It was ok, but the other guest was loud and stomping in the room over us. Also someone banging woke us up. Over all it was fine.
Aufenthalt von 1 Nacht im März 2024
Antwort von Ashley am 2. Apr. 2024
John, I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. If you would like to speak further about your stay, feel free to contact me.

10/10 – Hervorragend

Melvin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Place was clean.
Aufenthalt von 1 Nacht im März 2024
Antwort von Ashley am 2. Apr. 2024
Melvin, Thank you for choosing avid!

8/10 – Gut

Janeen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Expedia showed that the room slept 5 but when we arrived we found that was not true and they do not have any rooms that do, so we had to pay for a second room which was upsetting.
Aufenthalt von 1 Nacht im März 2024
Antwort von Ashley am 2. Apr. 2024
Janeen, I do apologize for the inconvenience. I am in the process of getting this removed now. I hope you give us another chance in the future. If you would like to talk more about this, feel free to reach out to me.

10/10 – Hervorragend

Keerthivaas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Ashley am 2. Apr. 2024
Keerthivaas, Thank you for choosing avid! We hope to see you again soon!

10/10 – Hervorragend

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room is nice.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Ashley am 26. März 2024
John, Glad you enjoyed the room, come back to see us!

8/10 – Gut

David

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful staff. Clean nice rooms and property. Pet friendly and at a good price. The single king room is a little small, but i would definitely stay there again
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Ashley am 26. März 2024
David, Thank you for stopping by and staying with us as well as leaving a great review! We love when guests come with their furry friends! Hope to see you back soon!

10/10 – Hervorragend

Shamekia

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Ashley am 26. März 2024
Shamekia, Glad you enjoyed your stay! Come back soon!

10/10 – Hervorragend

delaine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
First time staying...definitely be back
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Ash am 26. März 2024
Delaine, Looking forward to seeing you again, just give us a call next time you are in town!

10/10 – Hervorragend

Eva

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
nice clean rooms lots of contents amazing food bar so many choices
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Ashley am 26. März 2024
Eva, Thanks for choosing avid!

4/10 – Schlecht

Robert

Geschäftlich gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
too expensive for what you get
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Ashley am 27. März 2024
Thank you for taking the time to give us a review. We do apologize if your stay did not meet your expectations. We would love to talk with you further about what went wrong.

10/10 – Hervorragend

Norma

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
No like the breakfast Like the staff and service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Ashley am 26. März 2024
Norma, Sorry for the inconvenience in breakfast choices, really hope the service will have you staying again!

10/10 – Hervorragend

Steven

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean place
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Ash am 27. März 2024
Steven, It was a pleasure to have you stay with us! Glad you enjoyed your stay, hope to see you again soon!

10/10 – Hervorragend

Mindy B.

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
My new favorite hotel
Loved the friendliness of staff, the newness and decor of hotel, comfy bed and super clean room. The 24/7 coffee in the lobby is great and the grab and go breakfast provides all you need to start the day off right. Also, the room rate is super low!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Ashley am 27. März 2024
Thank you for taking the time to give us a wonderful review. We hope to see you again in future travels.

10/10 – Hervorragend

Kimberly

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
3 night stay
My stay was great! The beds were comfortable, and the room was clean. I loved the 24/7 coffee available in the lobby and the breakfast was good. My only complaint would be that there was no microwave in the room but there was one in the lobby to use. They also had a little market there, so that was nice it had snacks, drinks, food and some meds ect. They had dove products in the bathroom for soap, lotion, shampoo, conditioner and body wash in big bottles. That was a also helpful that it wasnt tiny little bottles. Overall I enjoyed my stay and would stay again. ....I did have a sound coming from the heater like a clicking sound and that was alittle annoying but that waa a fluke and they put in a service order to fix it but unfortunately that was to be done after I left. The staff was very helpful and nice!
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Ashley am 27. März 2024
Kimberly, Sounds like you had an amazing stay. We strive to keep our guests as happy as you where. Looking forward to you next stay with us!

10/10 – Hervorragend

Norris, Roan Mountain

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
No comment
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Ashley am 27. März 2024
Thank you for taking the time to give us a wonderful review. We hope to see you again in future travels.

10/10 – Hervorragend

Gail

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
You will love your stay…..
Staff was super friendly and helpful. This place is super clean and quiet. Rooms are spaced nicely away from others. Love the large walk in showers instead of tubs. Large tv was nice and beds are super comfy.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Ashley am 27. März 2024
Thank you for taking the time to give us a wonderful review. We hope to see you again in future travels.

8/10 – Gut

Gina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Average
Room was either hot or cold. Could not regulate temperature. Breakfast could have been better. Staff was great.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Jerron

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Shiela

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Noisy
Chose this hotel because it was close to the school our son was taking a class at. Very convenient location right off I-40. Really not our "style" of hotel. Feels like a school locker room. Beds were comfortable and room was clean. No coffee in the room, but it is available in the lobby all the time. Also, way too noisy!! At 8 am on Saturday morning I was sure someone was letting their kids play in the hall right in front of our door, but when I opened the door there was no one in the hall and the noise was coming from another room. Our son (who stayed the whole week at the hotel) commented that the noise was really bad - that they had really skimped on insulation.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Johnny

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was very clean and the staff was very friendly. The area don’t offer much as far as food. You will have to drive for more options.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Anna

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Aurora

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Jazmine

Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Anthony

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great experience in Lebanon, TN
The first time staying at this brand and were very pleased. The service was excellent and the hotel was clean and comfortable. The rooms offered a no frills experience with no wasted space. My only complaint was that the power outlets at bedside could not power the humidifier in my CPAP. I had to sleep on the opposite side of the bed. Other than that it was a great stay.
Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

Robert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We’ll be back for sure.
Fast and easy check in and check out. No issues with our rooms. Friendly staff. Very clean hotel.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

John

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Check in was fast and easy. Front desk staff are friendly, polite and professional. The rooms are clean and modern. I love the fact that there is no carpet in the rooms so much cleaner!
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Julie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Friendly, clean, and convenient stay for us and our two pups. Thank you!
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Alan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Sandra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We have our dog with us and a pet friendly hotel is appreciated plus they gave him dog treats. There are also a large selection of food items. The staff is very friendly and nice!
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Ashley

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice Location
Great hotel in a quiet location. Only complaint is the room was very small.
Aufenthalt von 1 Nacht im Dezember 2023