8/10 – Gut
emily s.
24. Okt. 2025
Gut: Sauberkeit
The unit itself was very nice, clean, and as advertised. There was plenty of room for the 4 of us. We enjoyed the balcony and the pool. The Latch system for entry was easy to use. There is a homeless shelter across the street, however we did not encounter any issues with the residents. This rating would have been a 5 star rating if not for the poor and conflicting communication with management. In addition to a bogus maintainence fee that I was charged after checkout.There was a maintainence issue (an issue that normally would be something that management would take care of on a rountine basis without charge to their client) that was communicated to management the first day of our stay. It took a whole day of texting back and forth on the vrbo app. to even get someone to address the issue. It did get fixed, however, without any communication with me, a fee was charged to my bank account 6 days after our stay. I called several times to discuss the issue and was told each time (3 times) that the person who makes the decisions was in a meeting and they would call me back. That never happened. Instead I receive a text message via the vrbo app. that I would not receive a refund and to take it up with my bank. I am very disappointed in the lack of respect from management. It is unfortunate because this could have been a great review. I am not someone who normally complains, however I do feel I was taken advantage of in this situation, hence the review.
emily s.
Aufenthalt von 4 Nächten im Oktober 2025