6/10 – Okay
Tania
Mit der Familie gereist
2. Jan. 2026
Verbesserungswürdig: Sauberkeit und Ausstattung
We had a problem when we first checked in but it was sorted out with the young Fijian girl at reception. The room was great but the room was never cleaned once. We asked for the room to be cleaned twice while the cleaner was in the hall close to our room but no one cleaned our room which was a little annoying as we are a family of 5. The room was okay but not very clean for a new hotel. Very dusty and surface cleaning so I had to clean surfaces with wipes. The microwave was so dirty with pieces of food still inside so it was not cleaned prior to our stay. We had an aircon issue with three leaks by my son's bed so he used cups for the drips. Notified the staff that night and was told the maintenance man would be in to fix it in the morning. A day went by and no one came and the explanation was that he was coming from Nadi. No one came so we were moved to a new room on our last day after asking various times, Staff were nice enough but need to be trained properly. The manager needs to be more hands on and teach the staff under her instead of blaming them when things go wrong. Management need to not tell staff off in front of guests as this is very unprofessional and not needed - pull them aside in a room if you have to. Experience could be better but it was okay. Very handy place though as it is in a mall so food court close by and shops etc.
Tania
Aufenthalt von 3 Nächten im Dezember 2025