Do not rent this property. I booked in March for a stay beginning July 30 I chose it specifically because i was on Vava'u to scuba dive & swim with whales, and the description & pictures showed stairs down to the water and a pontoon pier.
When i arrived it was NOTHING like that. THERE WERE NO STAIRS OR PIER. The yard ended in a ledge that dropped off onto dense jungle. There wasn't even a way to climb down to the ocean.
The yard had construction debris in it. No one was there to let me in. The driver was too kind to leave me & found out the people in the front had the keys.
Inside was dirty, no towels or clean sheets. Electricity was NOT on. The sliding door to the balcony barely opened. Kitchen appliances were not working or not present. It was one rung above derelict.
The host said he would have the place cleaned, electricity turned on, and get me a place for the night. He said the stairs had been destroyed by waves; he hadn't been able to fix them yet. I told him I wanted a refund because he had 5 MONTHS to take care of things He gave me half of my money back, stating he needed to get some payment. Expedia wouldn't help as I hadnt taken pictures when i arrived & the host went online & CHANGED THE DESCRIPTION to say the stairs needed repairs. I didn't have a screenshot of the original description
The price was listed in NZD, I paid in USD but he refunded me in TOP without informing me, which felt like a blatant attempt to confuse the payment issue
Worse experience ever!