Vue sur le complexe touristique

Avis sur Mantra Nelson Bay

4.5 out of 5
Mantra Nelson Bay
1A Tomaree Street, Nelson Bay, NSW

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 632 avis sur 1376." "
Note des voyageurs de 8 (Bien), d’après 549 avis sur 1376." "
Note des voyageurs de 6 (Satisfaisant), d’après 143 avis sur 1376." "
Note des voyageurs de 4 (Médiocre), d’après 35 avis sur 1376." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 1376." "

8,4/10

Propreté

8,6/10

Personnel et service

8,6/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Xavier, Pau

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pas mal du tout
Superbe service en ce qui concerne le late checkin. Bel établissement et plutôt calme. Le lit super conformtable.

10/10 Excellent

Erik

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Leanne le 28 mai 2024
5/5- can't beat that! Sincerest thanks Erik- visit again soon won't you? Kind regards, Leanne

10/10 Excellent

Brett

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The position in town is great to shops and restaurants
Séjour de 3 nuits en mai 2024
Réponse de Leanne le 23 mai 2024
We love our corner of beautiful Nelson Bay too Brett! Thanks for your glowing feedback, we truly appreciate it. Kind regards, Leanne

8/10 Bien

Suanne

Les points forts : Propreté
Séjour de 2 nuits en mai 2024
Réponse de Leanne le 23 mai 2024
Great to see that we ticked lots of the right boxes for your stay with us Suanne! Visit again soon won't you? Kind regards, Leanne

8/10 Bien

Bree

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Leanne le 8 mai 2024
Thank you Bree! We'll hope to see you next time you need a Port Stephens recharge. Kind regards, Leanne

6/10 Satisfaisant

Annette

Les points forts : Propreté
Séjour de 3 nuits en avril 2024
Réponse de Leanne le 8 mai 2024
Thank you Annette! We'll hope to welcome you again, and to tick all of the right boxes. Best wishes, Leanne

6/10 Satisfaisant

Fernanda

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very nice resort , big and comfortable but unfortunately the apartment wasn’t very clean , bathroom had hair everywhere , toothpaste on cabinets ,dirty tails catering was also dirty . Not very happy this time .
Séjour de 3 nuits en avril 2024
Réponse de Leanne le 8 mai 2024
Happy to see that we've ticked some boxes for you, Fernanda. Our sincere apologies for any short-fallings. Kind regards, Leanne

10/10 Excellent

Andrew

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 2 nuits en avril 2024
Réponse de Leanne le 8 mai 2024
5/5- can't beat that! Thanks so much Andrew. Best wishes, Leanne

8/10 Bien

Amit

Les points forts : Propreté
Quiet & nice place. Close to the shops & water activities.
Séjour de 2 nuits en avril 2024
Réponse de Leanne le 8 mai 2024
We love it here too! Thanks so much Amit. We'll hope to welcome you at another time soon. Kind regards, Leanne

10/10 Excellent

Rajesh

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
everything was nice for our 2 nights stay with family - spacious apartment, secure parking, hot pool, walking distance to shops, kids friendly
Séjour de 2 nuits en avril 2024
Réponse de Leanne le 23 avr. 2024
5/5- can't beat that! Thanks for your glowing review and for choosing Mantra Nelson Bay for your Port Stephens getaway. We'll hope to welcome you again. Kind regards, Leanne

10/10 Excellent

Annette

Séjour de 3 nuits en avril 2024
Réponse de Leanne le 8 mai 2024
Thanks so much Annette! Nothing pleases us more than happy guests. Visit again soon won't you? Kind regards, Leanne

4/10 Médiocre

Majid

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Nice And quite area but unfortunately the apartment but unfortunately the furniture is NOT in good conditions And some of them is broken especially the doors and it's fallen on my kids
Séjour de 2 nuits en avril 2024
Réponse de Leanne le 16 avr. 2024
We're very glad that you enjoyed your time in beautiful Nelson Bay, Majid. Our maintenance team was waiting to repair the laundry door which came off it's runner in this instance, but we did not receive your return call to enter the unit. It was since been rectified. Kind regards, Leanne

10/10 Excellent

Ranganagowda

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Property was clean and located close to city center
Séjour de 2 nuits en avril 2024
Réponse de Leanne le 10 avr. 2024
Many thanks for sharing your positive experience Ranganagowda. We'll hope to welcome you again, Leanne

10/10 Excellent

Blair

Séjour de 2 nuits en avril 2024
Réponse de Leanne le 8 mai 2024
It was our pleasure to be your host Blair! Thanks for choosing to stay for us and for the 5/5. Kind regards, Leanne

10/10 Excellent

Troy

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Favourite place to stay in Nelson!
Séjour de 2 nuits en mars 2024
Réponse de Leanne le 10 avr. 2024
We love having you stay Troy! Thanks for the 5/5. Visit again soon won't you? Best wishes, Leanne

10/10 Excellent

Krsta

Voyage en groupe
Very nice clean and friendly staff
Séjour de 7 nuits en mars 2024
Réponse de Leanne le 25 mars 2024
Thank you for sharing your positive experience with us Krsta. We greatly appreciate it! With best wishes, Leanne

2/10 Horrible

santosh

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
1. Tiny 2. Air conditioning in one corner and not reachable to all area. 3. Toilet had no exhaust fan. 4. one of the room remote for fan and light was not working. 5. Overall worst experience so far.
Séjour de 2 nuits en mars 2024
Réponse de Leanne le 15 mars 2024
So very sorry to hear that you didn't love your stay with us Santosh. Our standard 2 bedroom apartments are 71m2, so we wouldn't describe them as tiny. Our penthouses are 145m2 if extra space and ducted air is a priority. We would love to have the opportunity to welcome you again, and to see you leave having had a fantastic experience. Kind regards, Leanne

8/10 Bien

Kay

Voyage en couple
Les points forts : Propreté et équipements
Good position and had everything that we needed but the apartment was just a bit bland and tired looking. With a quick update this place would be so much more inviting
Séjour de 2 nuits en février 2024
Réponse de Leanne le 19 févr. 2024
Thanks for choosing to stay with us Kay, and for sharing your experience. We greatly appreciate your custom and your review, and will hope to welcome you at another time. Kind regards, Leanne

8/10 Bien

Anna

Voyage en famille
Les points forts : Propreté et équipements
Had a decent stay at Mantra in Nelson Bay. Like other reviews have said, the property is dated and could use some upgrades inside the rooms, but it was decent enough and very clean. Good location, close to shops, cafes and restaurants. Pool area does get quite busy with nice weather and it can get loud but overall happy with our experience.
Séjour de 3 nuits en janvier 2024
Réponse de Leanne le 7 févr. 2024
Thanks for choosing to stay with us at Mantra Nelson Bay Anna. Thank you for taking the time to share your feedback too, we'll hope to welcome you at another time soon. Kind regards, Leanne

10/10 Excellent

Mary

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Leanne le 23 févr. 2024
5/5! Thanks so much Mary! Kind regards, Leanne

6/10 Satisfaisant

jodie

Séjour de 4 nuits en janvier 2024
Réponse de Leanne le 23 févr. 2024
Thanks for spending your summer break with us Jodie! Best wishes, Leanne

8/10 Bien

Soo jin

Voyage en famille
Les points forts : Propreté et confort de la chambre
Good facilities but the rooms seemed to be quite dated.
Séjour de 2 nuits en janvier 2024
Réponse de Leanne le 7 févr. 2024
Pleased to hear that you had a good time Soo Jin. Visit again soon! Kind regards, Leanne

10/10 Excellent

Lin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Leanne le 23 févr. 2024
Delighted to see that we ticked all of the right boxes for your Port Stephens getaway Lin. We'll hope to welcome you at another time, Leanne

8/10 Bien

Ammar

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de Leanne le 23 févr. 2024
Thanks for choosing to stay with us Ammar. Kind regards, Leanne

8/10 Bien

Andrew

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Daniel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I really liked the size of our unit and the fact that everything was within walking distance. Friendly staff too.
Séjour de 6 nuits en décembre 2023

2/10 Horrible

Sarah

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en novembre 2023
Réponse de Leanne le 1 déc. 2023
Very sorry to see that your stay didn't meet nor exceed expectations Sarah. We have addressed the issues as noted on another online platform. Kind regards, Leanne

8/10 Bien

Renee

Voyage en famille
Les points forts : Équipements
Easy walking distance to shops, restaurants etc. Pool and BBQ area was fantastic.
Séjour de 4 nuits en novembre 2023
Réponse de Leanne le 24 nov. 2023
Thanks so much Renee! We loved having you here with us. Kind regards, Leanne

10/10 Excellent

Sam

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I like the pool
Séjour de 2 nuits en novembre 2023
Réponse de Leanne le 10 nov. 2023
Thanks for choosing to stay -and swim- with us Sam! We'll hope to welcome you again soon. Kind regards, Leanne

6/10 Satisfaisant

Kirrel

Voyage en groupe
Huge 3 bed apartment, great layout. In need of some general maintenance and the balcony needs a good clean! Even clearing all the leaves would have made a big difference. Lots of aging items inside, some updates definitely needed. Still had a great stay.
Séjour de 2 nuits en octobre 2023
Réponse de Leanne le 27 oct. 2023
Thanks for your feedback Kirrel. It was our pleasure to be your host and we will hope to welcome you at another time soon. Kind regards, Leanne

8/10 Bien

Bryan

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very clean, comfortable and well furnished
Séjour de 2 nuits en octobre 2023
Réponse de Leanne le 25 oct. 2023
Much appreciation Bryan! We're delighted that we ticked all of the right boxes for you. Kind regards, Leanne

10/10 Excellent

Leonie

Voyage en couple
Close to town, shops walking distance, quiet.
Séjour de 2 nuits en octobre 2023
Réponse de Leanne le 25 oct. 2023
Can't beat 5/5- thanks so much Leonie! Visit again soon won't you? Kind regards, Leanne

10/10 Excellent

Vahan

Séjour de 1 nuit en octobre 2023
Réponse de Leanne le 13 nov. 2023
Fabulous to hear- thanks so much Vahan! Kind regards, Leanne

10/10 Excellent

Kylie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Fantastic place to stay, so much to do. Friendly staff & the apartment was comfy and well appointed. Will definitely stay again!
Séjour de 5 nuits en octobre 2023
Réponse de Leanne le 9 oct. 2023
Truly fabulous to hear- thank you Kylie for choosing to stay with us at Mantra Nelson Bay, and for taking the time to share your great experience. It will be our pleasure to welcome you again. Best wishes, Leanne

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great for family
Séjour de 4 nuits en septembre 2023
Réponse de Leanne le 5 oct. 2023
Fabulous to hear that you and your family enjoyed your time with us Michelle. Thanks for taking the time to share your great experience! Kind regards, Leanne

6/10 Satisfaisant

vivian

Voyage en famille
if stay for more than 1 day, we would need to wash our towel for tomorrow use. no one clean the aprtment and we also do our own rubbish clean during our stay.
Séjour de 3 nuits en septembre 2023
Réponse de Leanne le 29 sept. 2023
Thanks for choosing to stay with us Vivian. We operate as self-contained apartments- like a home away from home. Guests do have a mid-week clean if staying for 7 nights or more. Kind regards, Leanne

10/10 Excellent

Virginia

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Well organised
Séjour de 3 nuits en septembre 2023
Réponse de Leanne le 29 sept. 2023
Many thanks Virginia. We'll hope to welcome you again, Leanne

8/10 Bien

Dianne

Séjour de 1 nuit en septembre 2023
Réponse de Leanne le 29 sept. 2023
Great to see that we ticked lots of the right boxes for you Dianne. Kind regards, Leanne

8/10 Bien

LANHU

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
I would say just OK, cleanness is not good, toilet & shower was not cleaned. Also ants in bed. Staffs are nice, location is good and quiet. Beautiful court yard and swimming pool, parking is easy. Facility is OK. I think they need to find better cleaner.
Séjour de 2 nuits en août 2023
Réponse de Leanne le 29 sept. 2023
Thanks for taking the time to share your experience Lanhu. The housekeeping team takes great pride in their work and will be disappointed that they fell short of expectations for you. Happy to hear that you enjoyed the pool and our location in beautiful Nelson Bay. Kind regards, Leanne

6/10 Satisfaisant

Melanie

Les points faibles : Propreté
I had to clean the bathrooms They needed a good deep clean
Séjour de 5 nuits en septembre 2023
Réponse de Leanne le 22 sept. 2023
Again, our sincere apologies for the oversight in cleaning on your arrival Melanie. We do hope that you enjoyed the rest of your stay with us. We'll hope to welcome you at another time, and to tick all of the boxes then!! Best wishes, Leanne

10/10 Excellent

sam

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The Mantra was only a few minutes walk from the town centre, Marina and supermarket. Undercover reserved secure parking and lift access were great. The 3 bedroom 2 bathroom apartment was very spacious and had everything we needed for a large family. Pool was clean and well sized. Staff were accommodating and friendly. Will stay here again, highly recommended.
Séjour de 2 nuits en septembre 2023
Réponse de Leanne le 22 sept. 2023
Thanks so much Sam! We love our Mantra Nelson Bay families and are delighted to hear that you enjoyed your stay with us. It will be our pleasure to welcome you again, Leanne

10/10 Excellent

Ebony

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Rooms were beautiful pool was lovely parking was awesome would highly recommend. My kids wanted to stay forever lol
Séjour de 2 nuits en septembre 2023
Réponse de Leanne le 11 sept. 2023
Thanks for taking the time to share your fabulous experience Ebony! Bring the kids back again soon, won't you? Kind regards, Leanne

10/10 Excellent

Rachel

Séjour de 2 nuits en septembre 2023
Réponse de Leanne le 29 sept. 2023
10/10-many thanks Rachel! Visit again soon won't you? Best wishes, Leanne

8/10 Bien

Wendy

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Well positioned with everything needed for a great holiday
Séjour de 2 nuits en août 2023
Réponse de Leanne le 31 août 2023
Delighted to hear, thanks so much Wendy!!

10/10 Excellent

Salesh

Séjour de 2 nuits en août 2023
Réponse de Leanne le 11 sept. 2023
Nothing pleases us more than ticking all of the right boxes! Thanks so much Salesh, Leanne

10/10 Excellent

Jung No

Séjour de 3 nuits en août 2023
Réponse de Leanne le 11 sept. 2023
5/5- thanks so much Jung!

6/10 Satisfaisant

Raelene

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
The beds were really uncomfortable and you could smell the rubbish bins in the apartment
Séjour de 4 nuits en août 2023
Réponse de Leanne le 21 août 2023
Thanks for taking the time to share your thoughts Raelene. We really appreciate it. We'll investigate the beds, thank you. The garbage bins are located in the basements for guest convenience. Don't ever hesitate to contact our friendly team with any queries, we're here to help and your comfort is our priority. Best wishes, Leanne

6/10 Satisfaisant

Michael

Les points forts : Propreté
Séjour de 3 nuits en août 2023
Réponse de Leanne le 14 août 2023
Thanks for taking the time to review your stay Michael. We'll hope to welcome you at another time. Best wishes, Leanne

10/10 Excellent

Scott

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Stayed here for over 2 weeks. Great property. Very convenient. Can walk everywhere in Nelson Bay. Many local coffee shops, restaurants, and small businesses nearby. Woolworth's supermarket is new and modern. The front staff are super friendly and very welcoming. Rooms are spacious and fully equipped. Staying for that long, it is nice to have space and also your own laundry facilities in-room. Pool and spa are great, and designated undercover parking is available. Overall a great stay.
Séjour de 17 nuits en juillet 2023
Réponse de Leanne le 11 août 2023
Just fabulous to hear, thanks so much Scott! We'll hope to welcome you at another time. Best wishes, Leanne

6/10 Satisfaisant

tapash

Voyage en famille
Les points forts : Propreté
Parking and bathrooms needs serious attention Plumbing’s are leaking from many places basement parking area and I believe these are sewerage piping , Accomodation in one building and parking in another building?
Séjour de 2 nuits en juillet 2023
Réponse de Leanne le 1 août 2023
We appreciate you taking the time to review your stay Tapash. Parking is complimentary and as per strata allocation, we are unable to change this- being without charge is a bonus though. We can assure readers that there is no sewerage leaking from any pipes.Kind regards, Leanne