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Bewertungen von New York Hilton Midtown

4 out of 5
New York Hilton Midtown
1335 Avenue Of The Americas, New York, NY

Bewertungen

8.0

Sehr gut

816 von insgesamt 1753 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
467 von insgesamt 1753 Gästebewertungen haben eine Bewertung von 8 - Gut" "
215 von insgesamt 1753 Gästebewertungen haben eine Bewertung von 6 - Okay" "
134 von insgesamt 1753 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
121 von insgesamt 1753 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.6/10

Sauberkeit

8.4/10

Personal & Service

8.0/10

Ausstattung

8.2/10

Zustand der Unterkunft

8.0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Sinje

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, very central, very friendly staff, great breakfast
Aufenthalt von 3 Nächten im Januar 2024
Antwort von General Manager am 30. Jan. 2024
Dear Sinje,Thank you for sharing your positive review. We strive to provide a welcoming and convenient experience for our guests, and we're pleased that our team achieved this during your stay. It was a pleasure to host you, and we look forward to welcoming you back for another great visit in the future.Sincerely,New York Hilton Midtown Team

8/10 – Gut

Martin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Das Hotel liegt hervorragend. Sehr quirlig, das Personal an der Rezeption eher lustlos. Das Reinigungspersonal sehr freundlich und entgegenkommend.
Aufenthalt von 9 Nächten im Dezember 2023
Antwort von General Manager am 10. Feb. 2024
Dear Martin,Thank you for taking a moment to share your experience, and we're glad you had an overall positive stay at New York Hilton Midtown. It's good to hear you enjoyed our prime location and dedicated housekeeping team. Your feedback remains vital for our growth and improvement, and we look forward to welcoming you back for an even better time. Until then, we wish you well.Sincerely,New York Hilton Midtown Team

8/10 – Gut

ARBEN

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Gut
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Vicky am 7. Jan. 2024
We are delighted to see we met your expectations! We will certainly share your feedback with our teams. Thank you for choosing the New York Hilton Midtown and Happy New Year!!!

10/10 – Hervorragend

Sebaedin

Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Vicky am 19. Jan. 2024
We are delighted to see we met your expectations, Sebaedin! We will certainly share your feedback with our teams. Thank you for choosing the New York Hilton Midtown and Happy New Year!!!

8/10 – Gut

Uwe

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Alles gut! Sehr gut Lage
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Guest Relations am 12. Juni 2023
Dear Uwe,It was a pleasure to host your recent stay at New York Hilton Midtown. We're delighted to hear you had an enjoyable experience and that you appreciated our excellent location. Thank you for sharing your comments, and we hope to have the opportunity to welcome you back the next time you're in the area.Sincerely,New York Hilton Midtown Team

6/10 – Okay

Stefania

Gut: Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Nur auf den ersten Blick schön
Die Mitarbeiter an der Reception sind ziemlich unhöflich. Das Zimmer war sehr gross, jedoch etwas heruntergekommen. Die Tapete löste sich langsam, die Fenster sehr schmutzig, der Duschkopf kalkig. Obwohl sie im ganzen Zimmer Zettel aufgestellt hatten für Nachhaltigkeit, wurden die Handtücher täglich ausgewechselt, egal ob wir sie zusammengelegt haben oder aufgehängt. Bei der Abreise haben wir unser Gepäck deponieren lassen für wenige Stunden - hat pro Gepäckstück 5$ gekostet. Das ist KEIN Service. An anderen Orten ist das immer kostenlos.
Aufenthalt von 2 Nächten im Mai 2023
Antwort von General Manager am 15. Mai 2023
Dear Stefania,Thank you for your feedback. We're glad you appreciated our spacious rooms. However, we apologize for any disappointment with the condition of the rooms and for any disappointment with the service you received. Your comments will be shared with our team for improvement. The next time you're in the area, we hope you'll consider coming back to see us.Sincerely,New York Hilton Midtown Team

10/10 – Hervorragend

Susanne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2023
Antwort von Vicky am 7. Mai 2023
Thank you so much for your feedback on your experience. We will be sure to share your review with our team.

10/10 – Hervorragend

Franz

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Seehr gute Lage, toller Ausblick aus dem 41 Stock, das beste Frühstück ever . . . aus unserer sicht: Sehr empehlenswert.
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von General Manager am 26. Dez. 2022
Dear Franz,What a pleasure to read your outstanding review of your recent experience at New York Hilton Midtown. We're so pleased to know how much you had such a great start to your day with our delicious breakfast. Thank you for your heartfelt recommendation and we look forward to welcoming you back the next time you're in NYC.Sincerely,New York Hilton Midtown Team

8/10 – Gut

Anne

Mit der Familie gereist
Gut: Sauberkeit
Insgesamt etwas alt. Groß. Gute Lage.
Aufenthalt von 7 Nächten im August 2022
Antwort von General Manager am 6. Sept. 2022
Dear Anne,Thank you for reaching out and sharing your thoughts. We're thrilled to hear that you had an overall great stay at New York Hilton Midtown. Please come back soon for an even better time!Sincerely,New York Hilton Midtown Team

8/10 – Gut

Bettina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Top Lage, sehr feines Frühstück, gute Ausstattung der Zimmer, freundliches Personal, nur das Check-in hat sehr lange gedauert. Mussten 45 Minuten warten. Ansonsten sehr empfehlenswert!
Aufenthalt von 3 Nächten im Juli 2022

10/10 – Hervorragend

Martin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Das beste Hotel in Midtown! Die Lage ist kaum zu übertreffen! Das Personal an der Rezeption äußerst bemüht und freundlich. Fussläufig zum Rockefeller Center, Fifth Avenue, Times Square und Central Park!
Aufenthalt von 9 Nächten im Dezember 2021
Antwort von General Manager am 4. Jan. 2022
Dear Martin, How wonderful to hear that you consider New York Hilton Midtown the best place to stay in the city. We're glad our central location was ideal for your visit and that our friendly staff made you feel welcome. If your adventures bring you back to the area, please come see us again.

8/10 – Gut

Yang

Mit der Familie gereist
good location, bit old facility
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Vicky am 2. Mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 – Gut

Patricia, Waterboro

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and neat hotel. Extremely busy and crowded place. Some room decor could be updated and it would be nice to have complimentary water bottles at least on the first day. Their inhouse restaurant closes ant 10 pm so it would be nice to have late bites anvailable until 11 pm. Enjoyed the location.
Aufenthalt von 3 Nächten im April 2024
Antwort von Vicky am 2. Mai 2024
We are delighted to hear we met your expectations, Patricia! We will certainly share your feedback with our teams. We are planning a renovation starting December next year (5-year plan) with a totally fresh new look. We hope to see you again in the future. Thank you for your choosing the New York Hilton Midtown!!!

2/10 – Ungenügend

Maria

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The front desk staff was absolutely uninterested in efficient assistance to the very long line of guests. Several of them were inside Reception and only one helping Honors guests, NONE helping non-honors guests. When concern was expressed to staff, they looked very annoyed and did not even address or apologize to the line - it took us about 45 min to check in with only 3 people ahead of us in line. Booked two queen beds - hotel gave us one king and a sofa bed and said will send Bedding to room (for sofa bed). At 9:30 pm we had to go down, WAIT in the line again, and request the bedding which had not arrived at the room. The PHONE in the room was NOT WORKING so we had to go downstairs. Hotel gives a voucher for $35 day credit for using local restaurant per day. The final invoice had 3 dinners at Herb Kitchen, and only ONE credit, not three credits of $35. When error was pointed out, it was met by cold silence, not even an apology. Invoice was corrected, reprinted, and shoved to me face down, as if it was a huge inconvenience. Upon departure, Taxi cab that hotel hailed, demanded from us to pay in Cash or via Zelle. Proceeded to LIE that he started his meter late, even though hotel staff told driver which we heard - that there is a flat fee to JFK. Proceeded to DEMAND a Tip of $25, no less. Driving was awful, hitting breaks and having us slam against front seats and loud speaker blaring adjacent to headrests of back seat, windows wide open at 8:30 am to JFK.
Aufenthalt von 4 Nächten im April 2024

10/10 – Hervorragend

Samantha, Chandler

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

Robert

Mit der Familie gereist
Nothing
Aufenthalt von 1 Nacht im April 2024
Antwort von Vicky am 1. Mai 2024
We are so very sorry to read we did not quite meet your expectations. We will certainly share your feedback with our teams as we strive to better serve our guests. Thank you for your choosing the New York Hilton Midtown!

8/10 – Gut

Jennifer Lynne

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Check in took a very long time.
Aufenthalt von 3 Nächten im April 2024
Antwort von Vicky am 1. Mai 2024
We are so very sorry about the check-in delay and will be sure to take this into consideration as we strive to better service our guests. We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 – Hervorragend

Marinelly T

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent service
Aufenthalt von 1 Nacht im April 2024
Antwort von Vicky am 30. Apr. 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 – Okay

Cecilia

Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
Buena Ubicación, diseño de habitaciones y limpieza.
Aufenthalt von 4 Nächten im April 2024
Antwort von Vicky am 30. Apr. 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 – Hervorragend

laura

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing place !!
Aufenthalt von 1 Nacht im April 2024
Antwort von Vicky am 30. Apr. 2024
We are delighted to hear we are met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

2/10 – Ungenügend

Dustin Michael

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Waited in line for over one hour to check in to a room that really was nothing special. Rude gift shop cashier and long lines to get on the elevator too. LAST Hilton stay EVER!
Aufenthalt von 2 Nächten im April 2024
Antwort von Vicky am 30. Apr. 2024
We sincerely apologize for the inconveniences you experienced Dustin. We will work hard to fix these issues and share your review with our teams as we strive to better serve our guests. We will advise the Gift Shop owners as well.

2/10 – Ungenügend

Haroon, Milton

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Vicky am 1. Mai 2024
We are saddened to hear we did not quite meet your expectations! We will certainly share your feedback with our teams as we strive to better serve our guests. Thank you for your choosing the New York Hilton Midtown!!

6/10 – Okay

Elizabeth

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Vicky am 30. Apr. 2024
We are saddened to see we didn't quite meet your expectations. We will certainly share your feedback with our teams as we strive to better serve our guests. Thank you for your choosing the New York Hilton Midtown!

10/10 – Hervorragend

Robin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was exceptionally quiet for such a large hotel. The breakfast and coffee were good
Aufenthalt von 1 Nacht im April 2024
Antwort von Vicky am 30. Apr. 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 – Okay

Gustavo

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
looks like they overbooked on the days we're staying as we didn't get the kind of room we booked and paid for. our thermostat was notnworking either but the crew was quick enough to work on it.
Aufenthalt von 2 Nächten im April 2024
Antwort von Vicky am 30. Apr. 2024
We are saddened to hear we fell short of meeting your expectations. We will certainly share your feedback with our teams as we strive to better service our guests. Thank you for your choosing the New York Hilton Midtown!

10/10 – Hervorragend

Elayna

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Needed more towels in the room for 3 otherwise everything was good
Aufenthalt von 1 Nacht im März 2024
Antwort von Vicky am 30. Apr. 2024
Thank you for sharing these details of your experience with us. We will certainly share your feedback with our teams as we strive to better service our guests. Thank you for your choosing the New York Hilton Midtown!

4/10 – Schlecht

Weiming

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very noisy and no privacy. Your room is no secured to stay because of there is a door between the two rooms.
Aufenthalt von 1 Nacht im April 2024
Antwort von Vicky am 30. Apr. 2024
We are saddened to hear we fell short of meeting your expectations. We will certainly share your feedback with our teams as we strive to better service our guests. Thank you for your choosing the New York Hilton Midtown!

6/10 – Okay

Yuki

Verbesserungswürdig: Personal & Service
It’s located at the perfect location to visit museums, theaters and restaurants. Old facilities but clean. One this that I do not appreciate is that it takes too long to check in, to get the elevator and to get the checked in bags. No hospitality among staffs, its price is only for the location.
Aufenthalt von 1 Nacht im April 2024
Antwort von Vicky am 30. Apr. 2024
We are saddened to hear we fell short of meeting your expectations. We will certainly share your feedback with our teams as we strive to better service our guests. Thank you for your choosing the New York Hilton Midtown!

10/10 – Hervorragend

Marie, Wellington

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel was in a perfect location and close to so many things. The hotel was clean and very safe. The room was a nice size and also was very clean. This was my first time staying at this location and it won’t be the last. I highly recommend.
Aufenthalt von 5 Nächten im April 2024
Antwort von Vicky am 30. Apr. 2024
We are delighted to hear we met your expectations. We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!

10/10 – Hervorragend

Jason

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very pleasant stay
Aufenthalt von 1 Nacht im April 2024
Antwort von Vicky am 29. Apr. 2024
We are delighted to hear we are met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 – Hervorragend

Steve

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything you need in a perfect location! 5 min walk to Central Park or Rockefeller Center!
Aufenthalt von 1 Nacht im April 2024
Antwort von Vicky am 29. Apr. 2024
We are delighted to hear we are met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 – Hervorragend

Felix

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 29. Apr. 2024
Dear Felix,From all of us at New York Hilton Midtown, thank you for your review. We are delighted to hear you enjoyed your stay with us, escaping from the rush of the city. We hope to see you again soon.Sincerely,New York Hilton Midtown Team

10/10 – Hervorragend

Mike or Sharisse

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lobby. Rooms, and central location
Aufenthalt von 2 Nächten im April 2024
Antwort von Vicky am 26. Apr. 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

2/10 – Ungenügend

Mohsen

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I did not like the customer service compared to other hotels that I tried before. Also the room was not as good as what you see in the pictures during reservation.
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 27. Apr. 2024
Dear Mohsen,Thank you for your review. It is disappointing to learn that your experience fell short of expectations. We are always seeking to improve, and your constructive feedback is helpful. We intend to provide our guests with exemplary service on all occasions, and we are very sorry to hear about your concerns. Your feedback will be shared internally to ensure our high standards are being met. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Sincerely,New York Hilton Midtown Team

8/10 – Gut

Cassio

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property is a bit old, rooms need to be refreshed but still a great value
Aufenthalt von 1 Nacht im April 2024
Antwort von Vicky am 23. Apr. 2024
We are happy to hear we met your expectations! We will certainly share your feedback with our teams. We would like to share that we are slated for a renovation in December 2025. Thank you for your choosing the New York Hilton Midtown!!!

8/10 – Gut

Roger

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
No fridge in the room, no hot water on sunday evening, march 14th.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 23. Apr. 2024
Dear Roger,Thank you for allowing New York Hilton Midtown to host your recent stay. We're sorry to hear you were disappointed regarding the amenities in your room, and we regret any inconvenience this may have caused. Your feedback is gratefully received and allows us to continually monitor our high standards of guest satisfaction and where we could improve our services. We're grateful for your comments, and we hope to exceed your expectations the next time you're in the area.Sincerely,New York Hilton Midtown Team

10/10 – Hervorragend

Marco

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Location is great!
Aufenthalt von 2 Nächten im April 2024
Antwort von Vicky am 23. Apr. 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 – Gut

Susan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had a problem getting the Internet even after calling about it several times. In this day and age internet should be an easy included convenience for guests. Check-in on Thursday at 5:30 pm was very lengthy. Once we got an agent, she was quick and efficient, but there was only one agent working our line and that took a long time.
Aufenthalt von 4 Nächten im April 2024
Antwort von General Manager am 23. Apr. 2024
Dear Susan,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn we fell short of expectations in some aspects. We offer our sincere apologies for any delay you experienced at check-in and for any trouble you had connecting to our internet service. Your comments will be relayed to our team to ensure improvements are made promptly. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Sincerely,New York Hilton Midtown Team

10/10 – Hervorragend

Beatriz

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Vicky am 23. Apr. 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

4/10 – Schlecht

Azhaan

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service
This place was not great. Service was pretty slow and everything had some sort of extra fee associated with it. I guess that's what you get with a "budget" $300/night room. I never expected to have to pay $11/night for wifi in a hotel, even McDonald's has free wifi. Maybe it's just a New York thing but it truly felt like they just roped me in with the room and made me pay for EVERYTHING that I needed on top of it. Also be careful, they charge an extra $35 on top of the nightly room as a "destination fee" but you can use it as credit towards room service/dining/wifi.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 23. Apr. 2024
Dear Azhaan,Thank you for your review. We apologize that you experienced slower-than-usual service. Your feedback regarding your stay will be taken into consideration as we strive to make improvements for the benefit of our great guests. Nevertheless, it was a pleasure hosting you, and we hope you'll consider giving us another opportunity to change your perceptions down the line.Sincerely,New York Hilton Midtown Team

8/10 – Gut

Gina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The hotel’s location is incredible. I have stayed twice. The only issue with this stay was hidden fees at check out and two elevators not working.
Aufenthalt von 3 Nächten im März 2024
Antwort von Vicky am 23. Apr. 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 – Hervorragend

Terek

Mit der Familie gereist
Quite clean with friendly staff. Hotel parking could be a bit more streamlined.
Aufenthalt von 1 Nacht im April 2024
Antwort von Vicky am 23. Apr. 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 – Hervorragend

Brenda

Mit einer Gruppe gereist
Gut: Sauberkeit
The hotel was clean and comfortable. The staff was friendly and helpful
Aufenthalt von 2 Nächten im April 2024
Antwort von Vicky am 23. Apr. 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 – Gut

Michelle

Mit der Familie gereist
Gut: Sauberkeit
Big city, big hotel. Very clean and convenient
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Vicky am 21. Apr. 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 – Okay

Adam

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im April 2024
Antwort von Vicky am 21. Apr. 2024
We are saddened to hear we did not quite meet your expectations. We will certainly share your feedback with our teams as we strive to better service our guests. Thank you for your choosing the New York Hilton Midtown!!!

8/10 – Gut

Beverly

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
For the most part we had a great stay at New York Hilton Midtown. We had one frustration, however, the hotel was changing locks on all the rooms on our floor. For the next 3 days we had difficulty getting into our room daily, sometimes more than once a day, which required a trip downstairs to the front desk each time to get the keys recoded.
Aufenthalt von 5 Nächten im April 2024
Antwort von General Manager am 19. Apr. 2024
Dear Beverly,Thank you for your review. It was a pleasure having you stay with us during your trip to NYC. We are delighted you enjoyed your overall experience; however, we apologize for any inconvenience caused by the locks being changed. We are confident this will not be an issue moving forward, and we hope to welcome you back for a seamless visit worthy of a perfect rating. Sincerely,New York Hilton Midtown Team

8/10 – Gut

Tony

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Vicky am 19. Apr. 2024
We are delighted to hear we met your expectations Tony! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 – Gut

erica

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall, property was nice and in a convenient location. There were some issues with my room key not working on the second day, but staff was very kind and helping to resolve the problem. It did feel somewhat that they were understaffed as the lobby would at times be quite busy given the size of the hotel.
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 18. Apr. 2024
Dear Erica,From our prime location to our attentive team members, we're so happy to know that you enjoyed nearly everything about your time with us. We'll work to ensure that the issues you mentioned with the room key don't happen again in the future, as we're always looking to provide a seamless experience for each and every guest. Thank you, and we hope you'll join us again soon. Sincerely,New York Hilton Midtown Team

4/10 – Schlecht

Brietta

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 3 Nächten im April 2024
Antwort von Vicky am 18. Apr. 2024
We are sorry to see we did not quite meet your expectations! We will certainly share your feedback with our teams as we try to better service our guests. Thank you for your choosing the New York Hilton Midtown!!!

4/10 – Schlecht

Saeed

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
1) We asked for an allergy free room. After three follow up, they said they will accommodate the request, but they didn't. 2) a four star hotel had no refrigerator, coffee machine, or even a tea bag in the room, just a plane bed to sleep. 3) the room needs a renovation. Most furnitures are damaged and were in bad shape..
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 15. Apr. 2024
Dear Saeed,Thank you for your feedback. We regret that your requests were not met and the room amenities did not meet your expectations. We understand the importance of these details in ensuring a comfortable stay. Your comments regarding the need for room renovations and furniture updates have also been noted and will help guide the improvement of our guest experience. We hope to have the opportunity to better serve you in the future and restore your faith in our hotel.Sincerely,New York Hilton Midtown Team