Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
378 von insgesamt 1083 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
378
270 von insgesamt 1083 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
270
188 von insgesamt 1083 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
188
123 von insgesamt 1083 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
123
124 von insgesamt 1083 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
124
7.6/10
Sauberkeit
7.8/10
Personal & Service
7.0/10
Ausstattung
7.0/10
Zustand der Unterkunft
7.2/10
Umweltfreundlichkeit
Bewertungen
6/10 – Okay
Alfred
Mit der Familie gereist
27. Nov. 2023
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
---
Alfred
Aufenthalt von 1 Nacht im November 2023
Antwort von General Manager am 29. Nov. 2023
Dear Alfred, Thank you for sharing your rating with us. We are disappointed that you did not enjoy the exceptional experience we are known for providing. We hope you will give us another opportunity to gain your trust.Best Regards,Teresa ValenzuelaGeneral Manager
4/10 – Schlecht
Barbara
Mit einer Gruppe gereist
24. Sept. 2023
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Nicht meine Empfehlung…
Leider steht Preis und Leistung / Komfort in keinem Verhältnis zueinander. Das gesamte Hotel ist in den 70igern stehen geblieben und alles ist abgenutzt. Einzig das Bad war sauber. Der Ton an der Reception beweist leider auch keine Kundenorientierung…. Man hat das Gefühl sich für das Einchecken entschuldigen zu müssen. Eine leider sehr schlechte Erfahrung.
Barbara
Aufenthalt von 1 Nacht im September 2023
Antwort von General Manager am 24. Sept. 2023
Dear Barbara, We appreciate the feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations, and we are grateful for your business. We hope to welcome you again in the future.Best Regards, Teresa Valenzuela General Manager
6/10 – Okay
Inka
Mit der Familie gereist
26. Juni 2023
Gut: Sauberkeit
The furnishing was old and the room smelled a bit. Old carpet. In need of renovation. We payed 280 Euro, it wasn’t worth it. Close to the airport with a shuttle. Breakfast was ok.
Inka
Aufenthalt von 1 Nacht im Juni 2023
Antwort von General Manager am 30. Juni 2023
Dear Inka, We appreciate you taking the time to review your stay with us. Your feedback gives us the information we need to serve you in the future better. While we consistently receive praise for our service and hospitality, we will note your comments as we continue to monitor the condition of our property and plan for upgrades and changes. Thank you for mentioning how much you enjoyed the location, and we look forward to hosting you again.Best Regards, Teresa Valenzuela General Manager
2/10 – Ungenügend
Oliver
Mit der Familie gereist
29. Juni 2022
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was not in a nice area, it was old, the evening on duty was terribly unkind and would not accept that we were hilton honour guests, advised that it did not count in this particular hotel, great end to a very stressful day
Oliver
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Best Regards, Teresa Valenzuela General Manager am 30. Juni 2022
Oliver, thank you for choosing to stay with us and sharing about your visit. We appreciate your compliments about where we exceeded your expectations, as well as your feedback regarding areas where we could improve our guest experience. We apologize for anything other than a perfect visit, and we hope you will return for the exceptional stay that we strive to provide to every guest. Thank you once more, and we look forward to hosting you again.
Best Regards,
Teresa Valenzuela
General Manager
6/10 – Okay
hugh
Mit der Familie gereist
29. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I only stayed one night because I didn't want to travel into New York late at night. It was basic but fine for a short stay.
hugh
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 30. Apr. 2024
Dear hugh, Thank you for choosing to stay at our hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager
6/10 – Okay
Nguyen
28. Apr. 2024
Nguyen
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 30. Apr. 2024
Dear Nguyen, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing. Best Regards,Teresa ValenzuelaGeneral Manager
10/10 – Hervorragend
Rita
Mit der Familie gereist
27. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a pleasant stay. Food was good. Staff was courteous.
Rita
Aufenthalt von 4 Nächten im März 2024
Antwort von General Manager am 28. Apr. 2024
Dear Rita, It is always encouraging to receive positive feedback from our guests, and we thank you for sharing your kind remarks about your stay, especially the food. In addition, please know that your comments regarding our staff have been shared with our associates so that we can continue to deliver outstanding experiences. Thank you for staying at Hilton Garden Inn Queens/JFK Airport, and we hope you choose to stay with us whenever your travels bring you back to NYC!Best Regards,Teresa ValenzuelaGeneral Manager
10/10 – Hervorragend
Kevin
19. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very close to the airport with free shuttle to jfk. You get the great location with good rooms. Don’t get the breakfast. $22 for eggs sausage bacon with some carb options and juices.
Kevin
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 20. Apr. 2024
Dear Kevin, We're delighted to hear that you enjoyed our complimentary airport shuttle service! It's our pleasure to make your stay as convenient and comfortable as possible. Thank you for your generous comments and for highlighting our great location. However, we regret not meeting all of your expectations and appreciate your feedback about our breakfast service. It was a pleasure hosting you, and we look forward to your next stay at Hilton Garden Inn Queens/JFK Airport.Best Regards,Teresa ValenzuelaGeneral Manager
10/10 – Hervorragend
Kenneth
Mit der Familie gereist
19. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Me encantó la limpieza, el trato del personal, las instalaciones está bien, Están haciendo algunas mejores y eso es bueno, lo malo es la ubicación pero se compensa con un excelente servicio de shuttle, para moverse a Manhattan la mejor opción es tomar el Shuttle del hotel para llegar al aeropuerto y ahí tomar el airarían hacia Jamaica
Kenneth
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 20. Apr. 2024
Dear Kenneth, Thank you so much for your kind words about Hilton Garden Inn Queens/JFK Airport! We're thrilled to hear that you found our hotel exceptionally clean during your stay. We're so pleased our shuttle service was perfect for your plans during your visit! It's one of the many ways we strive to enhance your stay with us.Best Regards,Teresa ValenzuelaGeneral Manager
10/10 – Hervorragend
Joyce
Geschäftlich gereist, Mit der Familie gereist
18. Apr. 2024
Gut: Ausstattung
The restaurant was amazing with excellent service and good food and drinks. Took forever to get hot water for showers- the only real negative.
Joyce
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 19. Apr. 2024
Dear Joyce, Thank you for mentioning how much you enjoyed dining with us! We are also glad to hear that we exceeded your expectations with our restaurant services. We work hard to provide everything you need for the perfect getaway. Please know for future visits, our front desk is always here to ensure you have a pleasant and comfortable experience. Thank you for choosing Hilton Garden Inn Queens/JFK Airport, and we hope you will be able to stay with us again soon.Best Regards,Teresa ValenzuelaGeneral Manager
8/10 – Gut
Tresha
Mit der Familie gereist
15. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Tresha
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 15. Apr. 2024
Dear Tresha, On behalf of our team at the Hilton Garden Inn Queens/JFK Airport, thank you for the generous rating. We strive to deliver clean, comfortable accommodations combined with good service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we continue to be your hotel of choice whenever you return to the city.Best Regards,Teresa ValenzuelaGeneral Manager
8/10 – Gut
Yolanda
Mit dem Partner gereist
14. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property is going through renovation overall good stay
Yolanda
Aufenthalt von 4 Nächten im April 2024
Antwort von General Manager am 15. Apr. 2024
Dear Yolanda, Thank you for your review of the Hilton Garden Inn Queens/JFK Airport. We are pleased to know you enjoyed your overall stay with us. However, we are sorry for the inconvenience you experienced due to our ongoing remodel. We would love for you to experience our updated look and hope you will come back and see us. Thank you again.Best Regards,Teresa ValenzuelaGeneral Manager
10/10 – Hervorragend
ALFREDO
Mit der Familie gereist
10. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to the airport
ALFREDO
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 11. Apr. 2024
Dear Alfredo, On behalf of our Hilton Garden Inn Queens/JFK Airport team, thank you for the excellent rating. Knowing our prime location, which is near the airport and ideally suited to your plans, is delightful. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we continue to be your hotel of choice whenever you return to the city.Best Regards,Teresa ValenzuelaGeneral Manager
8/10 – Gut
ALI, NOGENT SUR OISE
Geschäftlich gereist
9. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bon hotel, mais difficile de se déplacer sans voiture
ALI
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 9. Apr. 2024
Dear ALI, Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager
8/10 – Gut
Judith
Mit dem Partner gereist
9. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great for a one night stay after a late arrival at JFK.
Judith
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 9. Apr. 2024
Dear Judith, We know that traveling can be challenging enough, so we at the Hilton Garden Inn Queens/JFK Airport strive to make it stress-free for all our guests! We are delighted to know that we were able to provide you with a bright-hearted experience during your stay and that our proximity to the airport was perfect for your needs.Should your travels bring you back this way, it would be our pleasure to host you again.Best Regards,Teresa ValenzuelaGeneral Manager
2/10 – Ungenügend
David, Apex
Mit dem Partner gereist
7. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Terrible
David
Antwort von General Manager am 7. Apr. 2024
Dear David, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Best Regards, Teresa Valenzuela General Manager
8/10 – Gut
Isabella
6. Apr. 2024
Gut: Sauberkeit und Personal & Service
Isabella
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 8. Apr. 2024
Dear Isabella, We are pleased to receive your generous rating. Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We hope to have the pleasure of accommodating you again whenever your travels bring you back to our area.Best Regards, Teresa Valenzuela General Manager
10/10 – Hervorragend
Phyllis
Mit dem Partner gereist
6. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice front desk staff. Clean except the shower water came out brown. Ran the waterr for awhile before showering.
Phyllis
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 7. Apr. 2024
Dear Phyllis, Thank you for the kind review of your stay at Hilton Garden Inn Queens/JFK Airport and especially for complimenting our associates. It is always our goal to provide an outstanding, bright-hearted experience, and we are delighted we could be a part of making your visit so memorable! However, we regret any concerns you had with the water while showering. We will look into this with our team, and we appreciate you bringing this to our attention. We look forward to welcoming you again whenever your travels bring you back to New York.Best Regards, Teresa Valenzuela General Manager
10/10 – Hervorragend
Jim
5. Apr. 2024
Very comfortable bed, large room and great shower
Jim
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 6. Apr. 2024
Dear Jim, On behalf of all of us at Hilton Garden Inn Queens/JFK Airport, thank you for the wonderful rating! We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. It was a pleasure hosting your visit to New York, and we hope we continue to be your hotel of choice whenever you return to the area.Best Regards,Teresa ValenzuelaGeneral Manager
10/10 – Hervorragend
Tonia
Mit der Familie gereist
31. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Quick and easy shuttle to the hotel for
JFK. Friendly and helpful.
Tonia
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 1. Apr. 2024
Dear Tonia, Thank you for choosing us and taking the time to post a review. We are delighted you had such an outstanding experience throughout our hotel and that you appreciated the convenience of our shuttle service. It was a pleasure to read that you found our staff helpful and friendly. Reviews such as yours mean a lot. We look forward to welcoming you back to Hilton Garden Inn Queens/JFK Airport.Best Regards,Teresa ValenzuelaGeneral Manager
10/10 – Hervorragend
Roshni
26. März 2024
Gut: Sauberkeit und Zustand der Unterkunft
Roshni
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 28. März 2024
Dear Roshni, Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager
2/10 – Ungenügend
Rosa
Mit einer Gruppe gereist
22. März 2024
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Hi, when we stayed here on March 15th we were on a layover. When we got back to the hotel from dinner we could not enter our room. The door lock mechanism was broken. We waited 2.5 hours in the lobby until 3 in the morning for them to replace our lock. We had to be at the airport at 4am… staff did not seem in any rush to get us into our room nor did they apologize or offer any compensation. I have email that specific hotel and the corporate emails with no response. $200 wasted.
Rosa
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 25. März 2024
Dear Rosa, Thank you for choosing us and for sharing your comments. It is very understandable how these issues with your door lock detracted from a relaxing and seamless visit. Your comfort and convenience are important to us, and we apologize for the inconvenience this caused. We strive to create an exceptional, memorable stay for each guest; we regret falling short. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. Thank you for taking the time to leave this valuable feedback and for choosing us for your visit to the city. We hope you will revisit and give us another chance to provide you with the seamless stay you deserve.Best Regards, Teresa Valenzuela General Manager
2/10 – Ungenügend
Frank
Mit dem Partner gereist
22. März 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Accueil désagréable
Chambre vétuste et non rénovée
Fenêtre non isolée du bruit
Je déconseille fortement
Frank
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 22. März 2024
Dear Frank, Thank you for taking the time to share your concern with us. We appreciate the review and regret not meeting your expectations with the condition of your stay. Please accept our apologies for the inconvenience caused by the disturbances you experienced. Your feedback about your arrival experience is noted and will help us improve our service for future guests. We hope you will choose us again, as we welcome the opportunity to regain your trust.Best Regards,Teresa ValenzuelaGeneral Manager
10/10 – Hervorragend
HC, WALDORF
Mit der Familie gereist
19. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It’s fine for a one night layover stay. Staff is very accommodating. It was clean.
HC
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 20. März 2024
Dear HC, Thank you for staying with us and for the excellent review. We enjoyed having you as our Hilton Garden Inn Queens/JFK Airport guest. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. It is always our goal to provide an outstanding, bright-hearted experience, and we are delighted we could be a part of making your visit so memorable! We look forward to welcoming you again.Best Regards,Teresa ValenzuelaGeneral Manager
6/10 – Okay
Annette
18. März 2024
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The bathroom sink wouldn't drain. The TV needed access through my phone. It's much easier to just turn on the TV and have it work after a long tiring flight instead of having to do all sorts of tech tricks just to watch TV. The place was under construction and felt cheap and dirty.
Annette
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 19. März 2024
Dear Annette, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Best Regards, Teresa Valenzuela General Manager
6/10 – Okay
Lien
16. März 2024
Shuttle is infrequent and often late especially on the pick up side.
Lien
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 16. März 2024
Dear Lien, Thank you for sharing your review of our hotel. We are very sorry you waited so long for our shuttle. Sometimes, traffic or weather issues compromise our schedule, and we apologize for any inconvenience this caused you. We appreciate your patience. We have taken steps to ensure this does not occur again. We hope to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager
6/10 – Okay
Cecile
Mit der Familie gereist
13. März 2024
Verbesserungswürdig: Personal & Service
What I did not like was before I arrived, I called several times to inform the staff that I would arrive late and my efforts were fruitless!
I did arrive late on Wednesday March 6th/24 and was told that my family of 3 adults had to sleep on 1 king bed when I reserved ,2 double beds. I was tired and disappointed. I had to request a cot. I have never had such an experience of not having my request honoured at any previous hotels.
Secondly, I was told that I was eligible for the "honour" membership and would receive 500 bonus points along with 1 free night for future stay but was disconnected 3 times when attempting to enrol. My experience was disappointing!
Cecile
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 16. März 2024
Dear Cecile, Please accept our apologies for the issues with your reservation. We truly regret the inconvenience you and your family encountered. We want every guest to have a memorable stay; therefore, we regret this was not your experience. Also, we apologize for the lack of response to your phone calls while enrolling for the membership. Your satisfaction is of utmost importance to us. We hope you will return so we can provide you with the exceptional hospitality you deserve on your next visit to the area.Best Regards, Teresa Valenzuela General Manager
10/10 – Hervorragend
Tarek
Geschäftlich gereist, Mit einer Gruppe gereist
12. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was under renovation- but room were clean and staff where professional and friendly
Tarek
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 13. März 2024
Dear Tarek, Thank you for reviewing your stay at Hilton Garden Inn Queens/JFK Airport and for the generous words about our comfortable, clean accommodation and friendly service. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. We look forward to welcoming you back the next time you are in the area!Best Regards,Teresa ValenzuelaGeneral Manager
8/10 – Gut
Harikrishna, Nassau
12. März 2024
Gut: Sauberkeit und Personal & Service
Harikrishna
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 14. März 2024
Dear Harikrishna, Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We are dedicated to providing all our guests with a comfortable and pleasing atmosphere. Therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager
10/10 – Hervorragend
Kisa
Mit der Familie und kleinen Kindern gereist
12. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The best
Kisa
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 13. März 2024
Dear Kisa, Earning such an excellent title is a pleasure! Thank you for mentioning how much you loved your overall stay. We all at Hilton Garden Inn, Queens/JFK Airport, appreciate your generous compliments. We thoroughly enjoyed hosting your visit to New York and look forward to many more in the future.Best Regards,Teresa ValenzuelaGeneral Manager
10/10 – Hervorragend
Moshe
11. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient location.
Moshe
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 12. März 2024
Dear Moshe, Thank you for your excellent Hilton Garden Inn Queens/JFK Airport review! We are delighted our hotel is ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to New York.Best Regards,Teresa ValenzuelaGeneral Manager
10/10 – Hervorragend
PETER
11. März 2024
Gut: Sauberkeit
PETER
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 12. März 2024
Dear Peter, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Hilton Garden Inn Queens/JFK Airport, and we hope to see you again soon. Best Regards,Teresa ValenzuelaGeneral Manager
8/10 – Gut
Shusuke
11. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Shusuke
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 12. März 2024
Dear Shusuke, Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We are dedicated to providing our guests with a comfortable and pleasing atmosphere. Therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager
8/10 – Gut
Melisia
10. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The parking is an issue. The parking area gets full fast and you on your own to park on the street. I didn't like that at all.
Melisia
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 11. März 2024
Dear Melisia, Thank you for reviewing your recent stay with us. We apologize for any frustrations you experienced due to parking issues, and we appreciate you for your patience. Please know for future visits, our front desk is always happy to assist you with matters like this. We always seek opportunities to improve our guest experience, so we are grateful for your feedback. I hope you enjoyed the trip to New York. It would be a pleasure to host you again.Best Regards,Teresa ValenzuelaGeneral Manager
6/10 – Okay
Lauren
10. März 2024
Lauren
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 1. Apr. 2024
Dear Lauren, We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience that exceeds our guests' expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Thank you for your feedback, and we look forward to welcoming you back soon.Best Regards,Teresa ValenzuelaGeneral Manager
4/10 – Schlecht
Aman
Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
5. März 2024
Gut: Sauberkeit und Personal & Service
Parking is first come first served. Never heard this at any hotels in north america. Room had leaking water on floor, they changed the room but got smaller double beds for thw price of queen beds.
Good luck with parking on the road, its a mess.
Aman
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 5. März 2024
Dear Aman, Thank you for reviewing your recent experience at our hotel. We apologize for the parking and water leaking issue in the room and assure you that we are taking action to avoid such concerns in the future. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Best Regards,Teresa ValenzuelaGeneral Manager
10/10 – Hervorragend
Albert
5. März 2024
Albert
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 25. März 2024
Dear Albert, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Hilton Garden Inn Queens/JFK Airport. We'd love to host you again someday for yet another unforgettable visit.Best Regards, Teresa Valenzuela General Manager
8/10 – Gut
Kelly
28. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I stayed at this hotel twice. The room on the fifth floor is newer than the one on the third floor. If you want to find a reliable hotel with lower price, Hilton Garden Inn is a good choice.
Kelly
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 28. Feb. 2024
Dear Kelly, Thank you for returning to Hilton Garden Inn Queens/JFK Airport. There is no better compliment than a guest who keeps returning time after time. We are so glad you continue to enjoy our services. Also, we appreciate that we are your first choice in New York. It is always a pleasure to have you as our guest, and we look forward to your next stay. Thank you again.Best Regards,Teresa ValenzuelaGeneral Manager
8/10 – Gut
Talal
24. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It’s nice hotels to stay before your flight
Talal
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 24. Feb. 2024
Dear Talal, We are pleased that you loved so much about staying with us, and we will certainly share your compliments with our entire staff. It was a true pleasure having you as our guest here at Hilton Garden Inn Queens/JFK Airport. We hope to see you again soon. Best Regards, Teresa Valenzuela General Manager
8/10 – Gut
Douglas
Mit der Familie gereist
23. Feb. 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
Short overnight stay for connecting flight out of JFK. Shuttle hours limited to airport so we had to Uber there at 11 pm and Uber back to airport at 5:30 am because it was outside shuttle hours. Bed was comfortable and desk staff was very nice.
Douglas
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 24. Feb. 2024
Dear Douglas, Thank you for the generous review of Hilton Garden Inn Queens/JFK Airport. We are glad you loved our comfortable beds, clean, well-appointed rooms, and nice front desk staff. It is our goal to provide you with an excellent stay, and we know how important it is to get a great night's sleep. We will be sharing your comments with the shuttle service provider to ensure they are more consistent with our guests' travel needs. We appreciate your feedback and look forward to your next visit.Best Regards, Teresa Valenzuela General Manager
2/10 – Ungenügend
Tural
22. Feb. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
To bad
Tural
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 22. Feb. 2024
Dear Tural, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Best Regards, Teresa Valenzuela General Manager
10/10 – Hervorragend
Harold
Mit dem Partner gereist
31. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bed was good; dining satisfactory. Disappointed- no pool or hot tub
Harold
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 2. Feb. 2024
Dear Harold, Thank you for taking the time to let us know how much you enjoyed our hotel. It's great to hear that you loved our comfortable beds and got a great night's sleep. We are glad you could take advantage of being able to dine in our hotel restaurant and share your experience. Thank you again for your lovely comments. We look forward to your next visit.Best Regards, Teresa Valenzuela General Manager
8/10 – Gut
Thomas
27. Jan. 2024
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Thomas
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 29. Jan. 2024
Dear Thomas, We appreciate you taking the time to leave your generous rating regarding your recent visit to Hilton Garden Inn Queens/JFK Airport. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Best Regards, Teresa Valenzuela General Manager
10/10 – Hervorragend
Hilda
Geschäftlich gereist
22. Jan. 2024
Gut: Ausstattung
Hilda
Antwort von General Manager am 22. Jan. 2024
Dear Hilda, Thank you for choosing your stay at Hilton Garden Inn Queens/JFK Airport. We also take this opportunity to thank you for the outstanding rating. We are delighted that we were able to provide you with a great stay. It was a true pleasure to have you as our guest, and we hope to see you again soon.Best Regards,Teresa ValenzuelaGeneral Manager
10/10 – Hervorragend
Jorge Luis
20. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Jorge Luis
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 25. Jan. 2024
Dear Jorge Luis, We are thrilled you had an excellent stay at Hilton Garden Inn Queens/JFK Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,Teresa ValenzuelaGeneral Manager
8/10 – Gut
Melinda Hsu
Geschäftlich gereist, Mit der Familie gereist
16. Jan. 2024
Gut: Sauberkeit und Personal & Service
Staff were very pleasant. Restaurant options limited but good. Full bar. Felt a little downscale but fine for just one night of convenient location.
Melinda Hsu
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 17. Jan. 2024
Dear Melinda Hsu, Thank you for the fantastic review of Hilton Garden Inn Queens/JFK Airport. We are glad our location was convenient for everything you wanted to do on this visit. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We appreciate your feedback and look forward to your next visit.Best Regards,Teresa ValenzuelaGeneral Manager
10/10 – Hervorragend
Laxman
14. Jan. 2024
Laxman
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 15. Jan. 2024
Dear Laxman, We are thrilled you had an excellent stay at Hilton Garden Inn Queens/JFK Airport, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Teresa ValenzuelaGeneral Manager
8/10 – Gut
Scott
14. Jan. 2024
Gut: Sauberkeit und Personal & Service
Scott
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 15. Jan. 2024
Dear Scott, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hilton Garden Inn Queens/JFK Airport. We hope to have the pleasure of doing so again on your next visit to JFK.Best Regards,Teresa ValenzuelaGeneral Manager
8/10 – Gut
Wayne
Mit dem Partner gereist
11. Jan. 2024
Gut: Ausstattung
Wayne
Antwort von Teresa Valenzuela General Manager am 12. Jan. 2024
Dear Wayne, Thank you for the friendly rating. We are delighted that we could provide you with a satisfactory stay at Hilton Garden Inn Queens/JFK Airport from check-in through check-out. We look forward to your return and wish you all the best with your future travels.Best Regards,Teresa ValenzuelaGeneral Manager
10/10 – Hervorragend
Courtney
11. Jan. 2024
Courtney
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 31. Jan. 2024
Dear Courtney, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Hilton Garden Inn Queens/JFK Airport. If you ever have any thoughts to share or if there's anything we can do to enhance your experience further, please don't hesitate to let us know. Thanks for choosing us, and we hope to see you again soon.Best Regards, Teresa Valenzuela General Manager