Außenbereich

Bewertungen von Martinique New York on Broadway, Curio Collection by Hilton

4 out of 5

Bewertungen

8.8

Hervorragend

628 von insgesamt 1045 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
248 von insgesamt 1045 Gästebewertungen haben eine Bewertung von 8 - Gut" "
90 von insgesamt 1045 Gästebewertungen haben eine Bewertung von 6 - Okay" "
37 von insgesamt 1045 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
42 von insgesamt 1045 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.4/10

Sauberkeit

9.0/10

Personal & Service

8.4/10

Ausstattung

8.8/10

Zustand der Unterkunft

8.4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Customer Service am 11. Apr. 2024
Michael, we're thrilled to hear that your stay at Martinique New York on Broadway, Curio Collection by Hilton met your expectations! It's lovely to know our dedication to our guests shines through and we look forward to welcoming you back in the future for another fantastic experience.

6/10 – Okay

Nicole

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Zum Unterkunftspreis wird eine täglicher Mindestverzehr von 40 Dollar plus Tax und Stadtgebühr berechnet, dafür kann man dann im Hotel etwas verzehren oder nicht. Zwei Kaffee to go, ein Wasser, zwei Croissant und ein Yogurt kosten schon über 40 Dollar. Die Klimaanlage im Zimmer war extrem laut, vom Fenster hat man auf die Wand gegenüber geschaut, die 5 m entfernt war. Fenster konnte man nicht öffnen. Lage war super.
Aufenthalt von 6 Nächten im Oktober 2023
Antwort von Customer Service am 10. Okt. 2023
Nicole, vielen Dank für deine Bewertung. Wir freuen uns zu hören, dass unser Standort Ihren Erwartungen entsprochen hat. Wir bedauern, von Ihren Bedenken bezüglich unserer Tagesgebühren und Zimmerausstattung zu hören. Normalerweise bieten unsere verschiedenen Speise- und Getränkeoptionen ein hervorragendes Preis-Leistungs-Verhältnis für die Gäste. Es tut uns auch leid zu hören, dass bestimmte Funktionen, wie z. B. die Klimaanlage und die Fensteraussicht, nicht Ihren Erwartungen entsprachen. Wir sind stets bestrebt, Ihnen einen komfortablen Aufenthalt zu bieten. Daher wird Ihr Feedback zur Verbesserung an unser Team weitergegeben. Wir hoffen, Ihnen in Zukunft noch besser dienen zu können.

10/10 – Hervorragend

Barbara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Es war alles richtig schön, ich habe nichts vermisst. Sogar der Kosmetikspiegel war da, der meistens fehlt - superbequeme Betten. Toplage - vieles zu Fuss erreichbar und direkt neben der Subway.
Aufenthalt von 10 Nächten im Juli 2023
Antwort von Martinique on Broadway am 10. Aug. 2023
Thank you for your feedback!

10/10 – Hervorragend

Martina Ingrid

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wer auf ein paar Tage in einem historischen Hotel und auf keinen durchgestylten Luxus besteht, ist hier prima aufgehoben!Lage super… U-Bahn direkt vor der Tür oder alles zu Fuß!
Aufenthalt von 4 Nächten im Juli 2023
Antwort von Customer Service am 1. Aug. 2023
Martina, vielen Dank, dass Sie Ihre Erfahrungen im Martinique New York on Broadway, Curio Collection by Hilton, geteilt haben. Wir freuen uns, dass Ihnen der historische Charme und die hervorragende Lage unseres Hotels gefallen haben. Wir hoffen, Sie auch in Zukunft für einen weiteren tollen Aufenthalt bei uns begrüßen zu dürfen. Sichere Reisen!

6/10 – Okay

Kathrin

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Juni 2023
Antwort von Customer Service am 21. Juni 2023
We appreciate the feedback, Kathrin.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 – Hervorragend

Reda Ahmed

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Das Hotel ist phantastisch und mega praktisch, Personal sehr professionell und sauber ! Jeder Zeit wieder
Aufenthalt von 5 Nächten im Mai 2023
Antwort von Customer Service am 26. Mai 2023
Vielen Dank für die hervorragende Bewertung, Reda!Wir freuen uns sehr, dass Ihnen Ihr Aufenthalt im Martinique New York on Broadway, Curio Collection by Hilton so gut gefallen hat. Es ist wunderbar zu wissen, dass Ihre Interaktionen mit unseren Mitarbeitern so positiv waren. Wir sind bestrebt, jedem Gast einen außergewöhnlichen Service zu bieten und freuen uns sehr, dass mehrere Mitglieder unseres Teams ihr Bestes gegeben haben, um Ihre Zufriedenheit zu gewährleisten. Wir werden Ihr Kompliment gerne an unser Team weiterleiten.Nochmals vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Gedanken mit uns zu teilen. Wir freuen uns, Sie bald wiederzusehen. Haben Sie einen schönen Tag!

6/10 – Okay

Steffen

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Zentrale Lage, Zimmer nur Durchschnitt…
Aufenthalt von 5 Nächten im April 2023
Antwort von Martinique on Broadway am 16. Apr. 2023
Thank you for your feedback!

6/10 – Okay

Matthias

Gut: Sauberkeit und Personal & Service
Das Restaurant hat mir nicht gefallen. Das Foyer ist stilvoll gestaltet. Die Geräuschkulisse auf den Fluren war unangenehm laut.
Aufenthalt von 7 Nächten im Januar 2023
Antwort von General Manager am 12. Feb. 2023
Dear Matthias,We appreciate you staying with us and taking the time to share your thoughts. While we're glad our decor was to your liking, we apologize for any disappointment with the dining and for any issues with noise. We'll keep your comments in mind, and we invite you to stay with us again should you be back in the area.Sincerely,Dan B., General Manager

2/10 – Ungenügend

Amna

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The worst hotel experience ever! The Deluxe room was very small and had a tiny little bathroom, you could not even move inside! Furthermore, you hear every sound in the hotel and the doors are so bad that every time someone closes the door it wakes you up! This hotel does not look and feel like having anything to do with Hilton chain and that is clear from the moment you enter the hotel. The employees are just "hanging around" as if they would rather be somewhere else.The general impression is very bad and the hotel should be avoided!
Aufenthalt von 5 Nächten im Mai 2022
Antwort von General Manager am 10. Juni 2022
Dear Amna, We are always working our hardest to provide a high-quality experience for all of our guests, so it is deeply disappointing to hear that we didn't meet your expectations. We will discuss your concerns regarding our accommodations internally to ensure that we are meeting our own high hospitality standards. Thank you, and we hope you will consider staying with us in the future. Sincerely, The Guest Services Team at Martinique

10/10 – Hervorragend

Harald

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Es war sehr freundlich, sehr gute Lage, saubere Zimmer, sehr gutes personalb
Aufenthalt von 3 Nächten im Mai 2022
Antwort von General Manager am 13. Mai 2022
Dear Harald, We're so happy to hear that our amazing team members and prime location impressed you at Martinique New York on Broadway, Curio Collection by Hilton! It would be a delight to host you again, so please, hurry back! Thank You, The Guest Services Team at Martinique

6/10 – Okay

Jörg

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Zentrale Lage in Manhattan war gut;Zimmer war ordenlichvund sauber. Frühstück teuer und eher durchschnittlich.Personal leider eher unfreundlich (zumibdest beim Check in,als es Probleme gab,weil sie(Expedia) die Buchung beim Hotel nicht bestätigt hatten.im direkten Vergleich zu unserem Aufenthalt in 2017 im gleichen Hotel unter anderer Führung alles in allem deutlich schlechter!
Aufenthalt von 9 Nächten im März 2022
Antwort von General Manager am 12. Apr. 2022
Dear Jörg, Thank you for taking a moment to share your thoughts with us on your recent stay. We are happy to hear that our central location and clean accommodations added to your visit, though we apologize for any perceived rudeness on the part of our staff. Unfortunately, when booking through a third-party site, such situations do occasionally occur. That being said, we will keep all of your feedback in mind, and we hope that you will give us another chance to exceed your expectations in the future.

4/10 – Schlecht

Andrea

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
la posizione è ottima. appena arrivati il 25 aprile alle 16 circa al check ci viene comunicato da un giovane addetto non gentile che siamo obbligati a spendere 40$ al giorno presso di loro altrimenti verranno comunque detratti dalla cauzione di ben 375$ imposta all’arrivo. in sostanza la camera non costa il prezzo pagato ma 40 dollari in più al giorno; alle mie lamentale mi è stato detto che avremmo goduto di servizi quali Wi-Fi o concierge ., se non hai soldi per pagare resti per strada a dormire!. la camera è minuscola per quattro senza nemmeno un armadio in grado contenere vestiti per una sola persona! risultato che sei obbligato a lasciare i vestiti in valigia e non puoi nemmeno camminare in camera. il bagno è imbarazzante per quanto piccolo, .la colazione è mediocre e non è compreso nemmeno un espresso o un cappuccino (se li vuoi paghi 6$), non c’è una sala ma si deve andare nel ristorante collegato e ci sono attese lunghissime (20 minuti per una cioccolata calda per i miei bambini). i servizi sono scadenti camerieri scortesi (al contrario di quando vai a cena). ho chiesto un adattatore per caricare iphone 15 ma nel nostro meraviglioso (!!) Hilton mi hanno invitato ad andare a compramelo fuori. un giorno (il 28) abbiamo trovato al nostro rientro alle ore 19 la camera sporca con la scusa che avevamo lasciato i pigiami sul letto. la reception molto scortese (il solito giovane che che ci aveva accolto il 25 alle ore 16) mi ha invitato a “rilassarmi” alle mie proteste.
Aufenthalt von 5 Nächten im April 2024

8/10 – Gut

GODWIN

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Access to lots of places
Aufenthalt von 6 Nächten im April 2024
Antwort von Customer Service am 1. Mai 2024
Godwin, it's wonderful to hear of your appreciation for Martinique New York on Broadway, Curio Collection by Hilton's prime location, providing easy reach to many attractions. Your feedback is valued and we're thrilled to have been your chosen stay. We look forward to your next visit.

8/10 – Gut

Dianne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Mark

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Location great for Empire State Building
Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 30. Apr. 2024
Mark, we're pleased to hear that the location of Martinique New York on Broadway, Curio Collection by Hilton suited your preferences, bringing the glitz of the Empire State Building within easy reach. Thank you for sharing your positive feedback. We hope to welcome you back in the near future.

10/10 – Hervorragend

Jeffrey, Watertown

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always some construction going on.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 28. Apr. 2024
Jeffrey, we acknowledge your observation about ongoing construction activities. Such projects are part of our regular efforts to enhance our guest experience at Martinique New York on Broadway, Curio Collection by Hilton, while causing as minimal disruption as possible. We appreciate your patience and understanding during this process.

8/10 – Gut

Genie

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 28. Apr. 2024
Thank you for sharing your thoughts with us, Genie!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Martinique New York on Broadway, Curio Collection by Hilton. Thank you and have a lovely day!

10/10 – Hervorragend

Rebecca

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We LOVED Martnique! Our room was adorable, clean and comfortable. The location is great. And the best part was the staff--they were amazing. The door man, Jose, greeted us on our first day there and set the tone for us to have a fantastic trip. He was so nice and helpful, and he gave us great ideas for what to do in the city while we were there. We'll always stay at Martinique when we're in town.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 25. Apr. 2024
Rebecca, your high praise for Martinique New York on Broadway, Curio Collection by Hilton is truly appreciated. We're delighted you found our rooms charming, immaculate and cozy. We're also thrilled that Jose, as well as our other team members, were able to make your stay memorable with their friendly assistance. We look forward to being your preferred choice for accommodations whenever you're in town.

2/10 – Ungenügend

Jonid

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The room was too way small. For sure was for one person as the bed was twin! Very very noisy hotel! They vacuum the carpet @ 5 pm for 30 min! They woke up me again in early morning on sunday vacuuming carpet again! Overall very bad experience for an very expensive hotel.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 23. Apr. 2024
Jonid, we're sorry to hear that your experience did not meet your expectations. On your concern about room size and noise level, we'll ensure your feedback is taken into consideration and used to reassess our cleaning schedule as we know how important restful sleep is. We understand that our prices may be higher compared to other hotels, and this comes with an assurance of quality room service and other amenities. We hope to have the opportunity to better serve you in the future.

8/10 – Gut

chiahui

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 24. Apr. 2024
Chiahui, it's stimulating to see a positive rating for your stay at Martinique New York on Broadway, Curio Collection by Hilton. The team members always strive to provide an exceptional experience for valued guests like you. Your feedback is much appreciated, and we hope to have the opportunity to welcome you back soon.

10/10 – Hervorragend

Paul

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property is right on the subway system and Herald Square, and around the block from Empire State Building. Very good Koreatown restaurants nearby!
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 22. Apr. 2024
Paul, the Martinique New York on Broadway, Curio Collection by Hilton thanks you for taking the time to share your experience. We're thrilled to hear our prime location made for an enjoyable visit, providing convenient access to transportation and notable landmarks. Isn't it wonderful to have good Koreatown restaurants just a stone's throw away? Your feedback is appreciated and we hope to welcome you back soon.

6/10 – Okay

Soojin

Mit der Familie gereist
Gut: Ausstattung
It has great location for travel and close to Korean town. The necessary things are well equipped, and I didn't feel any discomfort during my stay. However, there is too much dust in the room, and it charges an additional $40 per day without prior notice. I think guests should be able to know the additional amount when making a reservation.
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 21. Apr. 2024
Soojin, thank you for sharing your thoughts and appreciating our convenient location. It's heartening to hear that you appreciated our amenities and the seamless experience provided during your stay. Your comments about the room cleanliness have been noted and will be shared with our housekeeping team for improvement.Regarding the unexpected additional charges, we would want to clarify that there is a 40 Daily Mandatory Destination charge which includes premium internet access, daily food & beverage credit, and other benefits, as part of your reservation. We understand how important clear communication is and will work towards making this information more accessible at the time of booking in the future. Thank you for choosing our property for your stay.

8/10 – Gut

Erick Juan Manuel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Todo excelente, excepto el manager del restaurante, muy grosero y lejos de tener una mala actitud, nunca lo vi hacer otra cosa. A mi esposa y a mi en 3 ocasiones no nos saludo solo nos pidió dayos, nunca se aseguro del servicio ni pregunto sobre mi estancia, muy mal, hace que todo lo bueno del hotel se olvide
Aufenthalt von 7 Nächten im April 2024
Antwort von Customer Service am 19. Apr. 2024
Erick, es fantástico saber que disfrutó de la mayoría de los aspectos de su estadía en Martinique New York on Broadway, Curio Collection by Hilton. Sin embargo, lamentamos enterarnos de las interacciones poco satisfactorias en nuestro restaurante. Sus comentarios son esenciales para ayudarnos a mejorar y le agradecemos que se tome el tiempo para compartir su experiencia. Le aseguramos que esto no es indicativo de nuestra hospitalidad habitual y sin duda abordaremos sus puntos con los miembros de nuestro equipo. Esperamos tener la oportunidad de brindarle una mejor experiencia en futuras visitas.

4/10 – Schlecht

Alex

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Attention bien vérifiez les notes en partant Ils essayent de facturer double ou des extras inexistants
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 17. Apr. 2024
Alex, mes sincères excuses pour tout malentendu concernant le processus de facturation. Garantir la clarté des accusations est de la plus haute importance pour nous. S'il y a eu confusion, c'est certainement regrettable. Nous sommes certainement à l’écoute de vos préoccupations et nous travaillerons à améliorer ces domaines. Nous nous efforçons toujours de fournir un excellent service, des valeurs et une transparence à nos précieux clients. Nous espérons sincèrement que nous aurons l'occasion de nous rattraper lors d'une prochaine visite.

4/10 – Schlecht

jenn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The place was nice and a great location, but they surprise you with a $47/night extra fee that's "mandatory." This is on top of all the other fees that are charged prior to your arrival. This "surprise" should be included before I commit to staying.
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 16. Apr. 2024
Jenn, it's regrettable to hear there were discrepancies regarding our fees. We aim to be forthright about our pricing policy. On bookings taking place after April 9th, 2024, a 40 daily mandatory destination charge is in place which includes various benefits including a daily 15 food and beverage credit, premium guest internet access, and other amenities. We try our best to be transparent and do notify this to our guests prior to their booking. We trust this explains the charge and will ensure continued improvements in clarification for our guests.

4/10 – Schlecht

Fadi

Overpriced and rundown
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 13. Apr. 2024
Fadi, it's regrettable to hear that your recent stay didn't meet your expectations. Please be assured measures are continually taken to maintain the venue in a well-kept condition. We value your feedback and the insights provided will guide our continuous enhancement efforts. We hope for another opportunity to provide a more satisfying experience in the future.

8/10 – Gut

David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great hotel in a fantastic location. Super easy to get around the city or wherever else you need to be. Staff were exceptional. Only drawback are slow elevators and when one went down, there were long waits to get into one.
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 13. Apr. 2024
David, it's pleasant to hear that Martinique New York on Broadway, Curio Collection by Hilton's prime location made navigating the city a breeze for you and that our team members significantly enhanced your stay. We regret the minor inconveniences caused by the elevator speed and occasional delays. We eagerly continue to refine our services for optimal guest satisfaction. We hope to welcome you back soon for another positive experience.

8/10 – Gut

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great position
Aufenthalt von 5 Nächten im April 2024
Antwort von Customer Service am 12. Apr. 2024
John, thank you for acknowledging the great location of Martinique New York on Broadway, Curio Collection by Hilton. It is indeed an advantage for our guests, enabling easy access to many NYC attractions. We're glad you found it beneficial and we look forward to welcoming you again.

10/10 – Hervorragend

Ingrid

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super hotel fijn personeel en mooi op loopafstand.
Aufenthalt von 6 Nächten im März 2024
Antwort von Customer Service am 12. Apr. 2024
Ingrid, we zijn blij dat je zo'n uitstekend verblijf bij ons hebt gehad in Martinique New York op Broadway, Curio Collection by Hilton. Het is mooi om te horen hoeveel u de locatie van ons hotel en onze attente teamleden heeft gewaardeerd. We kijken reikhalzend uit naar uw volgende bezoek bij ons voor nog een geweldige ervaring.

10/10 – Hervorragend

Mario

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, pleasant and clean room. Staff is courteous. Easy walking to subway, shopping and nice restaurants.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 11. Apr. 2024
Mario, we're thrilled to hear your stay at Martinique New York on Broadway, Curio Collection by Hilton was enjoyable. It's encouraging to know that the easy access to transportation, shopping locations, and dining establishments helped enhance your experience. We're glad our team members showed courtesy and you appreciated the cleanliness of your room. We look forward to welcoming you back on your next visit to New York.

8/10 – Gut

george

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Quiet rooms staff was friendly and hotels was clean.
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 11. Apr. 2024
George, it pleases us to know that the Martinique New York on Broadway, Curio Collection by Hilton provided you with a serene atmosphere. We're delighted to hear that our team members were friendly, and you found our hotel spotless. Your feedback is much welcomed and we anticipate your next visit.

10/10 – Hervorragend

Manreet, Mountain House

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good!
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 10. Apr. 2024
Manreet, it's fantastic to read such a concise and affirmative review for Martinique New York on Broadway, Curio Collection by Hilton. We are delighted you enjoyed your stay and hope we have the pleasure of welcoming you back soon.

8/10 – Gut

Marianne

Aufenthalt von 5 Nächten im April 2024
Antwort von Customer Service am 29. Apr. 2024
Marianne, thanks for the positive rating at Martinique New York on Broadway, Curio Collection by Hilton. We're delighted our services met your expectations. We hope your next stay with us will exceed them.

10/10 – Hervorragend

Mallory

Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 28. Apr. 2024
Thank you for the 5 out of 5 rating, Mallory!We're thrilled to see how much you enjoyed staying at Martinique New York on Broadway, Curio Collection by Hilton. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 – Hervorragend

Jenny

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, nice room, perfect location
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 8. Apr. 2024
Jenny, it's wonderful to hear that you found your accommodation at Martinique New York on Broadway, Curio Collection by Hilton refreshingly neat and comfortable. We greatly appreciate your compliment about our prime location. It's always heartening to know guests are experiencing the best of what we aim to offer. We look forward to hosting you again soon.

10/10 – Hervorragend

Jason

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 6. Apr. 2024
Jason, it's fantastic to know your stay at Martinique New York on Broadway, Curio Collection by Hilton was positive. We're delighted to know your visit was enjoyable and we look forward to welcoming you back in the future.

8/10 – Gut

Kellie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very convenient to the subway, Penn Station and shopping.
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Service am 4. Apr. 2024
Kellie, we're delighted to hear how pleased you were with the prime location of Martinique New York on Broadway, Curio Collection by Hilton. The close proximity to local amenities such as the subway, Penn Station, and shopping outlets truly make your stay easier and more enjoyable. We're looking forward to welcoming you back.

6/10 – Okay

Ming

Gut: Sauberkeit, Personal & Service und Ausstattung
Extra $40/ night mandatory charges only for dinner in the hotel. Except for that, hotel is clean and surprisingly quiet in midtown manhattan
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 4. Apr. 2024
Ming, we appreciate your observations on the quiet ambiance and cleanliness of Martinique New York on Broadway, Curio Collection by Hilton. We understand your remarks about the dining charges and it is essential for us to make sure all our guests experience is straightforward and as expected. It's encouraging to hear that you enjoyed the calmness of our location despite being situated in the city center. Your satisfaction remains a top priority and we hope to have the privilege of providing you with another comfortable stay in the future.

4/10 – Schlecht

DIANA

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
It is very well located. The room is tiny but clean. However, We were traveling with a kid that needs medication to be refrigerated and ice packs frozen in order to travel with the medication. The rooms don’t have freezer. We had to rent one but it didn’t have a freezer to freeze the ice packs. We only needed the small ice packs to be frozen for our return flight and the manager and the person at the lobby were anything but helpful. We could not find any solution to freeze the ice packs for a couple of hours. We travel a lot and this is the first time a hotel couldn’t help us. There is usually a fridge with freezer in a hotel and there is always someone willing to help except for this hotel.
Aufenthalt von 5 Nächten im März 2024
Antwort von Customer Service am 3. Apr. 2024
Diana, we're sorry to hear about the difficulties you experienced, particularly regarding the need for medicine storage. We recognize the importance of such matters and deeply regret any inconvenience you face. The concern with our room amenities not fully meeting your needs will be addressed, and the perceived lack of support you noted is disheartening. Our team members aim to provide solutions and ensure comfort for our guests in all situations. We take your feedback seriously and will use it to review and improve our services. We truly hope we can welcome you back for a more positive experience.

2/10 – Ungenügend

Stephane

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Since last time we were there (March 2023) they added a 'fee' of over 45 USD to force us to spend in there establishment. The coffee shop is full most of the time, and the daily 'credit' of 40 USD is not transferable to another day of the stay. Never seen anything like it. Plus my wife sprained her ankle and they were not of any help: no crutches, no wheelchair we had to do it by ourselves while they were looking. I rarely write bad reviews but this hotel deserve one. I am very surprised that the HILTON banner accepts that type of behaviour!
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 3. Apr. 2024
Stephane, apologies for the incident regarding the daily credit and for any inconvenience you may have experienced. It's unfortunate to hear that our hotel's amenities did not meet your expectations. We take your feedback to heart and will look into making changes to improve the experience for future guests.Regarding your statement about Hilton, we assure you that all establishments under its umbrella strive to embody values such as excellence and hospitality. We deeply regret that your stay has tarnished your view of the brand. Please know that this experience does not represent the level of service we anticipate our guests to have and we are committed to restoring your faith in us. Thank you for sharing your concerns and being a valuable guest.

10/10 – Hervorragend

Jennifer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was so friendly and the location was central for all we had planned to do. Subway was right outside of the building.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 3. Apr. 2024
Jennifer, we're thrilled that you had a memorable stay at Martinique New York on Broadway, Curio Collection by Hilton. Having our location work perfectly for your plans, and finding our team members exceptionally warm certainly makes a difference. Isn't having the subway access close such a convenience? We hope to welcome you back in the near future for another wonderful experiences.

10/10 – Hervorragend

David M

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice lobby, great food!
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 1. Apr. 2024
David, we're thrilled to hear about your enjoyable experience at the Martinique New York on Broadway, Curio Collection by Hilton. It's fantastic that you appreciate our inviting lobby and exceptional food offerings. We look forward to serving you again in the future.

8/10 – Gut

Saadiya

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This was a good find, very convenient to everything but also clean and huge lobby with lots of options for everything nearby. I would say front desk staff were not that friendly, however the concierge and the cafe people were very pleasant. They should accommodate earlier check ins if the room is ready. We got there at 3 for a 4 pm check in and the lobby was overcrowded. Bed was comfortable, room was clean but very small. Will probably stay here again if the price is the same. Also they have a $41 USD a night fee untop of the regular rate. They give it back to you in credits for their restaurant so heads up.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 31. März 2024
Saadiya, it's great to hear that our property was a good find for you due to its convenience and cleanliness, as well as the charming and spacious lobby. It's also encouraging to learn that our concierge service and café colleagues enhanced your stay. We appreciate your feedback about your interaction with some of our team and early check-in. Be rest assured, it will be addressed. We're sorry to learn about the fee details. Our destination fee is designed to provide guests with value-added services. Still, we value your insights and will certainly take these into consideration as we strive to continuously improve upon our service. We're looking forward to welcoming you back at Martinique New York on Broadway, Curio Collection by Hilton, the next time your travels bring you to the city.

6/10 – Okay

Yuttapon

Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 1. Apr. 2024
We appreciate you taking the time to share your feedback, Yuttapon.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 – Hervorragend

Matthew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Really nice, clean hotel with friendly staff in a great location.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 31. März 2024
Matthew, it's delightful to see your positive feedback about the Martinique New York on Broadway, Curio Collection by Hilton. It's wonderful that our prime location, cleanliness, and amiable team members made your experience a pleasant one. Thanks for your kind words, and we'd love to host you again.

4/10 – Schlecht

Sherry

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bed bugs ruin everything. Rooms are too small.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 29. März 2024
Hello Sherry,Please call the hotel directly so our dedicated Front Office Team can address this concern. Your safety and satisfaction is of the highest importance to us.

8/10 – Gut

erdem can

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Yes good materiale
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 28. März 2024
Erdem Can, it's wonderful to hear that your experience at Martinique New York on Broadway, Curio Collection by Hilton was satisfactory. Thank you for sharing your kind words. The team looks forward to welcoming you back soon.

4/10 – Schlecht

Sonya

Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 15. Apr. 2024
Thank you for sharing your feedback, Sonya.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 – Hervorragend

Clayton

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Will definitely stay here again
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 26. März 2024
Clayton, it's wonderful to read about your positive experience at Martinique New York on Broadway, Curio Collection by Hilton. We're thrilled that you're considering us for your future trips. Our team members look forward to welcoming you back soon!

10/10 – Hervorragend

Karla

Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 14. Apr. 2024
Thanks for sharing this perfect rating, Carla!We're thrilled to hear you enjoyed your stay at Martinique New York on Broadway, Curio Collection by Hilton! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!