Frühstück, Mittagessen und Abendessen
Verfügbarkeit prüfen

Bewertungen von Holiday Inn Newark International Airport, an IHG Hotel

3.5 out of 5
Holiday Inn Newark International Airport, an IHG Hotel
160 Frontage Road, Newark, NJ

Bewertungen

7.8

Gut

232 von insgesamt 496 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
112 von insgesamt 496 Gästebewertungen haben eine Bewertung von 8 - Gut" "
56 von insgesamt 496 Gästebewertungen haben eine Bewertung von 6 - Okay" "
35 von insgesamt 496 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
61 von insgesamt 496 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.2/10

Sauberkeit

8.0/10

Personal & Service

7.6/10

Ausstattung

7.8/10

Zustand der Unterkunft

7.8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Alina

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect for a short stay close to the airport
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Jie Yang - Front Office Manager am 15. Dez. 2023
Thank you for choosing Holiday Inn Newark Airport. And thank you for your feedback. We are looking forward to see you again.

10/10 – Hervorragend

Stefan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bis jetzt alles gut. Lobenswert. Es wird ein kostenfreier Shuttle zum Flughafen Newark angeboten
Aufenthalt von 1 Nacht im September 2022
Antwort von Jie Yang - Front office manager am 24. Sept. 2022
Thank you for choosing Holiday Inn Newark Airport. And thank you for your feedback. Hope we will see you again soon.

10/10 – Hervorragend

Jenniffe

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Richard

Mit der Familie gereist
Gut: Personal & Service
Just an average hotel with limited amenities. Comfortable rooms & beds and clean.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Valnecia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I slept comfortably
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Michelle M

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I love Holiday Inn Express. This was the first time I stayed at this particular location. Like all of them it was very clean, nice rooms, super comfy beds. This location the staff was very, very nice. My only issue was my bathroom sink in room 809 didn’t drain very well. I was only there for the night so not a huge issue but just washing my face before bed and in the morning it filled up very quickly and then took quite a while to drain. Also the Keurig coffee machine in my room didn’t work. I filled it and put the K cup in. It turned on and the light saying it was brewing turned on but nothing happened. I tried twice. I had to catch the shuttle to the airport so I didn’t have time to figure out what was wrong. Another nice thing was our shuttle driver at 4am saw that the train terminal at the Newark airport had a number of homeless people inside which he felt might be unsafe. Therefore, he decided to drive us directly to our terminals so he could ensure we were all safe. That was nice and very responsible and I really appreciated that he went that extra mile. Overall it was great like they always are. Thank you.
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

kevin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024

2/10 – Ungenügend

ALEX, Easton

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Jie Yang - Front Office Manager am 26. Apr. 2024
Thank you for choosing Holiday Inn Newark Airport. We do apologize for any inconvenience during your stay. We do hope you will give us another chance to provide you our best service.

10/10 – Hervorragend

HAYDEE

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Reception is amazing! Quick answers to questions texted! Very happy with my stay! Clean bed and room
Aufenthalt von 1 Nacht im April 2024
Antwort von Jie Yang - Front Office Manager am 24. Apr. 2024
Thank you for choosing Holiday Inn Newark Airport. And thank you for your feedback. We are so glad that you enjoyed your stay here with us and enjoyed our texting system. We are certainly looking forward to see you again soon.

10/10 – Hervorragend

Johanne

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Staff at restaurant could be more friendly.
Aufenthalt von 1 Nacht im April 2024
Antwort von Jie Yang - Front Office Manager am 24. Apr. 2024
Thank you for choosing Holiday Inn Newark Airport. We will certainly address your concern with our restaurant management company. And we are looking forward to see you again soon.

2/10 – Ungenügend

Jasmeet

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Water was dripping from my bathroom from the ceiling.
Aufenthalt von 3 Nächten im April 2024
Antwort von Jie Yang - Front Office Manager. am 21. Apr. 2024
Thank you for choosing Holiday Inn Newark Airport. We do apologize for the inconvenience during your stay and certainly will address this issue to our proper department.

4/10 – Schlecht

Miguel

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The room we got, room 425, and it felt unsafe because the emergency door blocks the way out for the room. The person at the fd who checked us in was rude and really left a lot to desire with his customer service skills. The one person who was absolutely lovely to deal with was the young man who was in the cafeteria in the night shift, I hope he is recognized for his attentiveness.
Aufenthalt von 1 Nacht im April 2024
Antwort von Jie Yang - Front Office Manager am 21. Apr. 2024
Thank you for choosing Holiday Inn Newark Airport. We do apologize for the inconvenience during your stay. We will certainly address all these issues to our proper department to provide better service in the furture.

10/10 – Hervorragend

Bradford

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Jie Yang - Front Office Manager am 19. Apr. 2024
Thank you for choosing Holiday Inn Newark Airprot. We are looking forward to see you again soon.

10/10 – Hervorragend

Raymond

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was clean comfortable and i like the service
Aufenthalt von 1 Nacht im April 2024
Antwort von Jie Yang - Front Office Manager am 19. Apr. 2024
Thank you for choosing Holiday Inn Newark Airprot. And thank you for your feedback. We are looking forward to see you again soon.

8/10 – Gut

Towanda

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von Jie Yang - Front Office Manager am 19. Apr. 2024
Thank you for choosing Holiday Inn Newark Airprot. We are looking forward to see you again soon.

10/10 – Hervorragend

Patrick

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Jie Yang - Front Office Manager am 19. Apr. 2024
Thank you for choosing Holiday Inn Newark Airprot. We are looking forward to see you again soon.

6/10 – Okay

Mohamed

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Check in staff was not professional. Area around property is dilapidated. That said, guys option for having to be close to EWR.
Aufenthalt von 1 Nacht im April 2024
Antwort von Jie Yang - Front Office Manager. am 11. Apr. 2024
Thank you for choosing Holiday Inn Newark Airport. And thank you for you feedback. We do apologize for the inconvenience during your stay and we will certainly address the issue with our proper department. Hope you will give us another chance to provide you our best services.

10/10 – Hervorragend

Lauren

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Such a great affordable option for parking and flying. Very clean. Friendly staff. And good dining on property.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jie Yang - Front Desk Manager am 11. Apr. 2024
Thank you for choosing Holiday Inn Newark Airport. And thank you for your feedback. We are so glad that you enjoyed your stay here with us and certainly looking forward to seeing you again soon.

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good stay…wings are awesome
Aufenthalt von 1 Nacht im März 2024
Antwort von Jie Yang - Front Office Manager am 10. Apr. 2024
Thank you for choosing Holiday Inn Newark Airport. And thank you for your feedback. We are glad that you enjoyed your stay here with us. We are certainly looking forward to seeing you again.

10/10 – Hervorragend

??

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Luisana, Easton

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Ari am 9. Apr. 2024
Dear LuisanaThank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at (973)-589-1000

10/10 – Hervorragend

Xavia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Always a great stay
Aufenthalt von 2 Nächten im April 2024
Antwort von Ari am 9. Apr. 2024
Dear Xavia,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again.Thank you for sharing your comments, and if I can be of assistance to you, please contact me directly

2/10 – Ungenügend

Timothy

Geschäftlich gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Check in old rooms with odor of smoke
Aufenthalt von 1 Nacht im April 2024
Antwort von Ari am 9. Apr. 2024
Dear Timothy,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at (973)-589-1000

6/10 – Okay

Sherneika

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
The room Smell badly the bathroom couldn’t close and the bathroom shower made a pound sound when turn on room 831
Aufenthalt von 1 Nacht im März 2024
Antwort von Jie Yang - Front Office Manager am 6. Apr. 2024
Thank you for choosing Holiday Inn Newark Airport. And thank you for your feedback. We do apologize for the inconvenience during your stay. And we will certainly address the issue to our proper department. Hope you will give us another chance by staying with us to provide you our best service.

10/10 – Hervorragend

Nataly

Aufenthalt von 2 Nächten im März 2024
Antwort von Jie Yang - Front Office Manager. am 26. Apr. 2024
Thank you for choosing Holiday Inn Newark Airport. And we are looking forward to see you again soon.

10/10 – Hervorragend

Jasmiah, Elizabeth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient & affordable
Aufenthalt von 1 Nacht im April 2024
Antwort von Jie Yang - Front Office Manager. am 4. Apr. 2024
Thank you for choosing Holiday Inn Newark Airport. And thank you for your feedback. We are certainly looking forward to seeing you again soon.

10/10 – Hervorragend

Kaslyn, Snellville

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im März 2024
Antwort von Jie Yang - Front Office Manager am 4. Apr. 2024
Thank you for choosing Holiday Inn Newark Airport. We are looking forward to see you again.

10/10 – Hervorragend

Alvaro

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice
Aufenthalt von 2 Nächten im März 2024
Antwort von Jie Yang - Front Office Manager am 3. Apr. 2024
Thank you for choosing Holiday Inn Newark Airport. We are certainly looking forward to seeing you again soon.

6/10 – Okay

Stephan, Enschede

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Jie Yang - Front Office Manager. am 3. Apr. 2024
Thank you for choosing Holiday Inn Newark Airport. We do apologize for any inconvenience during your stay. Hope you will give us another chance by staying with us here.

6/10 – Okay

George

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Substandard compared with other hoildsys i’ve stayed in.
Aufenthalt von 3 Nächten im März 2024
Antwort von Front Office Manager am 1. Apr. 2024
Dear George,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 – Okay

Loranny, Reading

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bad roads
Aufenthalt von 1 Nacht im März 2024
Antwort von Front Office Manager am 1. Apr. 2024
Dear Loranny,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 – Gut

Gurpreet Singh

Aufenthalt von 1 Nacht im März 2024
Antwort von Jie Yang - Front Office Manager am 21. Apr. 2024
Thank you for choosing Holiday Inn Newark Airport. We are glad that you enjoyed your stay here with us. We are certainly looking forward to see you again.

10/10 – Hervorragend

Amoy

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Luis was goood has good customer service too❤️
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Office Manager am 1. Apr. 2024
Dear Lauren Mednick,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Hervorragend

Rasheema, Roselle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I like the convenience of this hotel. Super close to the airport
Aufenthalt von 1 Nacht im März 2024
Antwort von Ari- Front Off. Manager am 29. März 2024
Dear Rasheema,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Hervorragend

Cory

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everyone was super cool and friendly. I was able to chill for a week. Caught an Uber to a Knicks game and back easily. Great location and Staff. I will definitely be staying here again.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Ari am 28. März 2024
Dear Cory,We are so ecstatic that you, our valued guest, enjoyed Holiday Inn Newark Airport! Thank you for your feedback and we hope to be able to serve you again.

10/10 – Hervorragend

georgina del carmen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Camas muy cómodas y transportacion rapida al aereopuerto
Aufenthalt von 1 Nacht im März 2024
Antwort von Jie Yang - Front Office Manager. am 27. März 2024
Thank you for choosing Holiday Inn Newark Airport Airport. And we are looking forward to seeing you again.

10/10 – Hervorragend

Eameralda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Rooms were nice and clean
Aufenthalt von 3 Nächten im März 2024
Antwort von Jie Yang - Front Office Manager. am 27. März 2024
Thank you for choosing Holiday Inn Newark Airport Airport. And we are looking forward to seeing you again.

2/10 – Ungenügend

Calvin

Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im März 2024
Antwort von Jie Yang - Front Office Manager am 27. März 2024
Thank you for choosing Holiday Inn Newark Airport Airport. We are so apologize for the inconvenience suring your stay.

2/10 – Ungenügend

Yousef

Mit dem Partner gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
The personal was rude, the services on room Don’t happened one day and the breakfast always was the same.
Aufenthalt von 3 Nächten im März 2024
Antwort von Front Office Manager am 25. März 2024
Dear Yousef,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We will surely address each issue with the proper departments to ensure these are resolved.

8/10 – Gut

Francis Cristina

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Cleanliness of the rooms and guests area I like the most. Didn’t enjoy the food quality and service at the restaurant. Front desk could be more hospitable, though they are helpful.
Aufenthalt von 1 Nacht im März 2024
Antwort von Front Office Manager am 23. März 2024
Dear Francis,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

10/10 – Hervorragend

Pariyakorn

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff is very nice and helpful, clean and safe place 👍
Aufenthalt von 1 Nacht im März 2024
Antwort von Front Office Manager - Ari am 21. März 2024
Dear Pariyakorn,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

8/10 – Gut

MARCUS

Gut: Zustand der Unterkunft
Good
Aufenthalt von 4 Nächten im März 2024
Antwort von Jie Yang - Front Office Manager. am 20. März 2024
Thank you for choosing Holiday Inn Newark Airport. We are looking forward to seeing you again soon.

10/10 – Hervorragend

Raven

Gut: Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Jie Yang - Front Office Manager am 20. März 2024
Thank you for choosing Holiday Inn Newark Airport. We are looking forward to seeing you again soon.

10/10 – Hervorragend

CLEBER

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overall was good
Aufenthalt von 3 Nächten im März 2024
Antwort von Jie Yang - Front Office Manager am 20. März 2024
Thank you for choosing Holiday Inn Newark Airport. We are looking forward to seeing you again soon.

10/10 – Hervorragend

Jennifer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel!
Aufenthalt von 1 Nacht im März 2024
Antwort von Front Office Manager am 18. März 2024
Dear Jennifer,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn!

10/10 – Hervorragend

Paul

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved everything.
Aufenthalt von 3 Nächten im März 2024
Antwort von Front Office Manager am 17. März 2024
Dear Paul,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact us directly at the front desk.

10/10 – Hervorragend

Gabriele

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was great
Aufenthalt von 1 Nacht im März 2024
Antwort von Front Office Manager am 17. März 2024
Dear Gabriele,Thank you for taking the time to tell us about your experience at Holiday Inn NEWARK INTERNATIONAL AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact us directly at the front desk.

10/10 – Hervorragend

Erin

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall would recommend but there isn’t anything within a safe walking distance, the road isn’t the best and they do charge $20 a night for parking. One other thing to note is there’s no room service but there is a restaurant/lounge in the lobby that has decent food and a 24/7 cafe for other options. Food was clean and comfortable.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jie Yang - Front Office Manager am 16. März 2024
Thank you for choosing Holiday Inn Newark Airport. Thank you for your feedback. We are glad that you enjoyed your stay here. And we are looking forward to see you again.

10/10 – Hervorragend

Cortez

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Jie Yang - Front Office Manager am 16. März 2024
Thank you for choosing Holiday Inn Newark Airport. We are glad that you enjoyed your stay here. And we are looking forward to see you again.

4/10 – Schlecht

Geneviève

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Bonjour! En raison d’un transit, on a choisi cet hôtel pour la proximité de l’aéroport, afin de prendre du repos. L’hôtel paraît bien et est propre, les employés sont gentils, mais nous avons rencontré des problèmes techniques qui ont gâché notre séjour. 1. Le drain du bain aurait besoin d’un bon nettoyage, car il était bloqué. Quand on prenait une douche, l’eau restait dans le bain et recouvrait tous nos pieds. C’était désagréable. Nous avons très peu et mal dormi pour 2 raisons : 2. Le système d’eau de la cuve de toilette est défectueux et cela faisait en sorte que de l’eau coulait dans la cuve. Toute la nuit, on a entendu « clouk, clouk, clouk ». 3. Vers 22h, alors qu’on était couché, un bruit intense a commencé. Ça semblait venir de la tuyauterie de l’évier de la salle de bain. Le bruit commençait, arrêtait et recommençait. Un fort grondement. Je ne sais pas si l’hôtel effectuait des travaux dans la tuyauterie en pleine nuit, si c’était un problème de canalisation ou autre, mais cela nous a empêché de dormir. Nous avons réservé un hôtel dans le seul but d’aller s’y reposer entre nos 2 vols. On est plutôt repartis épuisés. J’ai parlé de ces problème à notre départ, sans insister, car il était 6 am, le manager ne semblait pas être là et on était pressés on devait prendre la navette de l’aéroport. @Expédia : Je demande un remboursement qui sera conséquent de ces inconvénients. Pouvez-vous me contacter svp? Merci.
Antwort von Jie Yang - Front Office Manager am 16. März 2024
Thank you for choosing Holiday Inn Newark Airport. We do apologize for the inconvenience during your stay and definitly will address all of these to our proper department.