Flur

Bewertungen von Motel 6 Newport, RI

2 out of 5
Motel 6 Newport, RI
249 Jt Connell Hwy, Newport, RI

Bewertungen

4.6
96 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
133 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
128 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
194 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
451 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

4.4/10

Sauberkeit

5.8/10

Personal & Service

3.8/10

Ausstattung

4.2/10

Zustand der Unterkunft

4.2/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Martin

Mit der Familie gereist
Rauchgeruch im Bad
Aufenthalt von 1 Nacht im August 2023
Antwort von Manager am 17. Aug. 2023
Hello Martin, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 – Gut

Filomena

Aufenthalt von 3 Nächten im Juni 2023
Antwort von Manager am 22. Juli 2023
Hello Filomena,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 – Schlecht

Verifizierter Reisender

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Haare im Bett und im Bad, das Bettlaken hatte einige suspekte Flecken...
Aufenthalt von 1 Nacht im April 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Das Zimmer hat uns überrascht, da es viel besser eingerichtet war, als man es von Motel 6 gemeinhin erwartet. Nettes Personal.
Aufenthalt von 1 Nacht im Oktober 2018

10/10 – Hervorragend

Tom, Oldenburg

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr hübsches und gepflegtes Zimmer. Freundliches und hilfsbereites Personal. Wir sind mehr als zufrieden.
Aufenthalt von 1 Nacht im Oktober 2018

10/10 – Hervorragend

Michael A

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Steve

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Need to have stronger shower head
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 22. Mai 2024
Hello Steve, We appreciate your feedback on the shower head and will share your comments with our team for consideration. Thank you for bringing this to our attention.

2/10 – Ungenügend

Renee

Mit der Familie und kleinen Kindern gereist
It was so awful that I didn’t stay here. I went and booked another hotel. The smell was awful. I was not refunded my money for the hotel. Never again!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 18. Mai 2024
Hello Renee,We're sorry to hear about your experience and regret any inconvenience caused. We encourage you to reach out to our management directly for further assistance with your concerns. Thank you for providing your feedback, as it allows us to improve our services for future guests.

6/10 – Okay

Marco

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Not a bad location, very convenient and cheap. Just dirty.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 13. Mai 2024
Hello Marco, We appreciate your feedback and will pass your comments to our housekeeping team for review. Cleanliness is a top priority for us, and we apologize for any inconvenience caused. We hope you still enjoyed the conveniences of our location and value for money during your stay.

10/10 – Hervorragend

Johanna

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I ENJOY THE STAY AND HAD GREAT SAFE STAY NAIZE ITS A GREAT FUN PERSON ALWAYS SMILE HELP ME ALOT WITH DIRECTION I ASK AND HAD ANY ANSWER TO WHAT I ASK HER ROOM REALLY SMELL GOOD
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 4. Mai 2024
Hello Johanna,We are delighted to hear that you enjoyed your stay with us and that Naize's assistance made your experience even better. Our team members are dedicated to providing top-notch service to all our guests. Your positive feedback about the room scent is greatly appreciated. Thank you for choosing to stay with us!

6/10 – Okay

Eric, Stow

Mit dem Partner gereist
Gut: Personal & Service
Exactly what you’d expect. An adequate place to rest your head on a low budget. Proximity to Newport was a plus.
Aufenthalt von 1 Nacht im April 2024

4/10 – Schlecht

john

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Motel 6 offers a military discount, but it isn’t available through Expedia nor could I apply it at the check-in.
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 2. Mai 2024
Hello john, We apologize for any confusion regarding the military discount application. We recommend booking directly with us or contacting our front desk before your stay to avail of any applicable discounts or promotions. Your feedback is appreciated as it allows us to improve our guest experience.

8/10 – Gut

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean, inexpensive and quiet.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 2. Mai 2024
Hello John,We are pleased to hear that you found our hotel clean, affordable, and peaceful. Your comfort is our top priority, and we aim to provide a relaxing experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back soon.

4/10 – Schlecht

Ian

Verbesserungswürdig: Zustand der Unterkunft
Run down property. Rooms were bare bones with visible damage, cracks, and scratches. Walls could definitely use about 10 coats of paint. Water pressure was intentionally poor with no toiletries supplied. Housekeeping skipped my room even though I was out at 9am. Common areas were in poor condition with rugs being worn down and many of the rooms smelling like smoke. I won’t be staying there again on my many trips to Newport.
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 30. Apr. 2024
Hello Ian,We're sorry to hear about your experience and appreciate your feedback. We take all guest comments seriously and have forwarded your concerns to the relevant departments for review. Our aim is to ensure all aspects of our property are up to standard for future guests. Thank you for bringing these matters to our attention, and we do hope you give us another opportunity to exceed your expectations in the future.

4/10 – Schlecht

Ling

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 18. Apr. 2024
Hello Ling, We appreciate you taking the time to share your experience with us. If there is any specific feedback you would like to provide, please feel free to contact us directly so we can address any concerns you may have.

8/10 – Gut

Sean

Geschäftlich gereist
Good
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 15. Apr. 2024
Hello Sean, Thank you for sharing your feedback with us. We appreciate hearing about your experience and will take your comments into consideration for future improvements. Feel free to reach out to our management team with any further concerns you may have.

2/10 – Ungenügend

Capella

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 16. Apr. 2024
Hello Capella, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us with any specifics about your experience so we can address them appropriately.

2/10 – Ungenügend

Robin

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
People doing crack in the parking lot. Smelled like a dirty ashtray.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 14. Apr. 2024
Hello Robin,We strive to maintain a safe and comfortable environment for all our guests. Your feedback is crucial for us to address any concerns promptly. Please rest assured that we take all necessary measures to ensure the well-being of our guests and the cleanliness of our property.

2/10 – Ungenügend

elizabeth

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
this place is horrible no hot water in the shower, no heat in the room the smoke alarm went off when heat was turned on and cops were searching for someone throughout the hotel when leaving this morning also the staff called me a pain in the a**
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 9. Apr. 2024
Hello elizabeth, We appreciate your feedback and apologize for the inconvenience during your stay. Your comments will be shared with the relevant departments to ensure a better experience for future guests. Thank you for bringing this to our attention.

6/10 – Okay

Milerka,

Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 9. Apr. 2024
Hello Milerka,, We appreciate you choosing our hotel for your stay. If you have any suggestions or concerns, please feel free to contact us directly so we can ensure your future experiences are even better.

10/10 – Hervorragend

Chello

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Manager am 24. März 2024
Hello Chello,We are delighted to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back in the future for another exceptional experience.

2/10 – Ungenügend

robert

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Unkept property needs renovation
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 24. Feb. 2024
Hello robert, We appreciate your feedback on the property's current condition and will share your comments with our team for consideration. Thank you for staying with us, and we hope you had an otherwise pleasant stay.

2/10 – Ungenügend

Roderick

Antwort von Manager am 22. März 2024
Hello Roderick, We're sorry to hear that your experience didn't meet expectations. Please don't hesitate to contact us with any feedback to help us improve for the future.

6/10 – Okay

John

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Floors in room needed to be mopped. Staff was very friendly. Stairs in hallways could’ve been swept also. Had a broken headboard dangling off the wall. But other than that it was a good location. And I had a great time.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Manager am 22. Feb. 2024
Hello John, Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff and the hotel's location. Your comments will be shared with our team for their awareness. We are glad to hear you had a great time during your stay and hope to welcome you back in the future.

4/10 – Schlecht

Leonard

Geschäftlich gereist
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 3. Feb. 2024
Hello Leonard,We appreciate you choosing our hotel for your stay. We're sorry to hear that your experience did not meet your expectations. We encourage you to reach out to us directly with any specific feedback you may have, as we value our guests' input and would like the opportunity to address any concerns. We hope to have the opportunity to exceed your expectations in the future.

10/10 – Hervorragend

Mara

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 17. Jan. 2024
Hello Mara,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If there is anything else we can assist you with or if you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to welcome you back in the near future for another amazing stay.

10/10 – Hervorragend

brandy

Gut: Sauberkeit und Ausstattung
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 17. Jan. 2024
Hello brandy,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 – Gut

Douglas

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cheap prices
Antwort von Manager am 30. Dez. 2023
Hello Douglas, Thank you for choosing our hotel for your stay. We appreciate your feedback on our affordable rates. Should you have any further comments or concerns, we kindly advise you to reach out to our management team directly for assistance. We hope to welcome you again in the future.

10/10 – Hervorragend

michelle

Mit Haustieren gereist
Gut: Personal & Service und Zustand der Unterkunft
It is super convenient to all shopping Newport and not far from pvd. It's a great blue for the money
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 17. Dez. 2023
Hello michelle,Thank you for choosing our hotel for your recent stay. We are delighted to hear that our convenient location near shopping and proximity to PVD airport added value to your experience. We appreciate your feedback and hope to welcome you back in the future.

2/10 – Ungenügend

Brenton

Aufenthalt von 2 Nächten im November 2023
Antwort von Manager am 21. Nov. 2023
Hello Brenton, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your rating as they help us improve our services. Our team would like to invite you to contact our management directly to discuss your concerns further. We value your patronage and hope to have the opportunity to welcome you back in the future.

2/10 – Ungenügend

George

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Stay Away
The room was not as stated. It was dirty and smelled. This location housed some pretty sketchy looking people. I asked for another room but none were available so I booked elsewhere through Hotels.com. No refund will be given by Motel 6 OR Hotels.com because of cancellation policy. How did I know the room was going to be dirty and stink like someone was smoking weed in it for days?? So how could I cancel properly?? The woman at the front desk giggled when I told her about the smell in this non smoking room. She was absolutely no help and she truly was rude. I wouldn't attempt to stay here at all. If you do keep all your doors locked. I know you get what you pay for but this environment was not good. Also very disappointed in Hotels.com for not backing me.
Aufenthalt von 2 Nächten im November 2023
Antwort von Manager am 21. Nov. 2023
Hello George, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide clean and comfortable rooms for our guests, and we regret if this was not the case for you. We appreciate your understanding that room availability is subject to demand, and we apologize if we were unable to accommodate your request for another room. We encourage guests to reach out to the management directly with any concerns, as we take all feedback seriously.

8/10 – Gut

Roger

Geschäftlich gereist
Gut: Personal & Service
Room I reserved was not usable. Management and staff went the extra mile to give me one that was even though it was a far bigger and more expensive one.
Aufenthalt von 2 Nächten im November 2023
Antwort von Manager am 21. Nov. 2023
Hello Roger,Thank you for sharing your recent experience. We appreciate your understanding and the kind words about our management and staff. We always strive to ensure our guests' comfort and satisfaction. Should you have any future inquiries or need assistance, please don't hesitate to reach out to us.

4/10 – Schlecht

Daniel, SAINT LOUIS PARK

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dirty hotel
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 9. Nov. 2023
Hello Daniel, We apologize if you found our hotel to be lacking in cleanliness. We strive to provide a comfortable and welcoming environment for our guests. Your feedback is important to us, and we will address this matter with our housekeeping team to ensure a higher standard of cleanliness in the future. Thank you for bringing this to our attention.

10/10 – Hervorragend

Brandy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
great staff and customer service
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 7. Nov. 2023
Hello Brandy,Thank you for letting us know about your positive experience with our staff and customer service. We strive to provide exceptional service to all our guests and we're thrilled to hear that our team met your expectations. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.

4/10 – Schlecht

Pamela

Mit einer Gruppe gereist
For 2 people only 1 facecloth and 1 hand towel. The corridor needs some updating. The heat when we turned on smelled like someone urinated in it.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 5. Nov. 2023
Hello Pamela,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your comments regarding the towels and corridor, and we will take them into consideration for future improvements. Regarding the heat, we have addressed this issue with our maintenance team to ensure it is resolved. We hope to have the opportunity to welcome you back in the future.

4/10 – Schlecht

Frank

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Room had two problems and homeless and susispicous people in lot. Not clean, broken stuff,
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 30. Okt. 2023
Hello Frank,Thank you for taking the time to share your feedback. We apologize for any inconveniences you experienced during your stay. Our team strives to ensure a safe and comfortable environment, and we take your concerns seriously. Kindly note that we have stringent security measures in place for the safety of all our guests. We appreciate your input regarding cleanliness and maintenance issues, and we'll address them promptly.

6/10 – Okay

Rebecca

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 31. Okt. 2023
Hello Rebecca,Thank you for your incredible review! We are thrilled to hear that you had such a fantastic experience during your stay. Your kind words are greatly appreciated, and we're delighted that our hotel exceeded your expectations. We hope to have the pleasure of welcoming you back again soon for another exceptional stay.

10/10 – Hervorragend

mexicano

I absolutely loved my housekeeper Alexandra and front desk clerks.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 29. Okt. 2023
Hello mexicano,Thank you for your kind words! We are thrilled to hear that Alexandra and our front desk clerks provided you with exceptional service during your stay. We appreciate your feedback and hope to welcome you back soon!

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not a bad hotel, remodeing still inside!
Was fine, called upaskedabout a weekly stay, said it wss 499 plus tax, but gotta speK to manager to confirm, i did got a diffrent price so i left! Slept fine, requested a king on ap, got a double instead, I prefer the King I requested! Not a bad hotel for a few nights, they are remodelig, so dusty in some parts of the giant hotel! Would I stay here again sure in a piinch, why not?
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Manager am 25. Okt. 2023
Hello Daniel,Thank you for your feedback. We apologize for any inconvenience caused during your stay. We appreciate your understanding regarding our ongoing renovations. We hope to have the opportunity to provide you with a better experience in the future.

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Disgusting
This place is disgusting. Only stayed cause it was 34.00 after my credit but i wouldnt stay here again if it was free. Check in states 3pm. Got there at 345 the rude lady at the desk said its nots til 4pm and room wouldnt be ready until 430. The bed was disgusting and the bathroom was even worse. If you stay here bring your own linen, towels, and water shoes to wear in shower.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 25. Okt. 2023
Dear Guest, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues with our staff and room cleanliness to ensure a better experience for our guests in the future.

4/10 – Schlecht

Ariel

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Manager am 24. Okt. 2023
Hello Ariel,Thank you for your positive rating! We greatly appreciate your feedback and hope to welcome you back soon.

2/10 – Ungenügend

Sandi

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 11. Nov. 2023
Hello Sandi,Thank you for sharing your feedback with us. We appreciate your comments and apologize for any inconveniences you may have experienced during your stay. We value our guests' opinions and will use your feedback to improve our services. Please feel free to reach out to our management team with any further concerns you may have.

2/10 – Ungenügend

Alyssa

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Let me start by saying, I called to make sure my reservation was in fact put in because I booked through a third party site at the beginning of the week where the woman on the other end was great. When I called today to ask about early check in, I was told that this location does not offer that and I would have to wait - okay no problem. I was originally told on the first phone call that check in was at 3pm, when I arrived today at 3:30pm I was told that check in is at 4pm and that the manager does not allow any one to be checked in before 4pm. Online ALSO states check in is at 3pm... so now I was upset. I finally get to check in, girl upfront barely made eye contact and barely told me what she was doing when checking me in. There was a couple that came up behind me who I assume just checked in, stopped what she was doing to help me and talk over me to them. Now I'm annoyed. There is no elevator so if you are handicapped and they give you a second floor room, you're SOL. I FINALLY got to my room and walked into a sauna. The heat was turned all the way up and it was completely disgusting. I then checked out the bathroom - there is hair and whatever else in the tub. The sink was completely gross with hair and flem. For $230 I am COMPLETELY disgusted.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 22. Okt. 2023
Hello Alyssa,We apologize for the inconveniences you experienced during your stay. We understand your frustration with the miscommunication about check-in time. We sincerely apologize for the cleanliness issues in your room. Please know that we take these concerns seriously and will address them right away.

4/10 – Schlecht

Xavier

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The rooms were smelly and sticky. Sheets were clean however.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Manager am 19. Okt. 2023
Hello Xavier, We apologize for any inconvenience you experienced during your stay. Rest assured, we will address these issues promptly to ensure a more pleasant experience for our future guests.

2/10 – Ungenügend

Mary Candice

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Manager am 18. Okt. 2023
Hello Mary Candice, We apologize for any inconvenience you may have experienced during your stay. Please let us know more details so we can address your concerns.

10/10 – Hervorragend

Clara

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, affordable room in an expensive town. My only concern was the sliding window didn’t lock? Only held by a bar on the side. Other than that, very friendly staff and quiet motel. 4/5 stars. Thank you.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 14. Okt. 2023
Hello Clara,Thank you for your feedback! We apologize for the inconvenience caused by the window. Our team will address the issue immediately to ensure your safety and security during your next stay. We appreciate your kind words about our staff and the peaceful atmosphere. We hope to

6/10 – Okay

Jason, Newark

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The doors slam so hard all day and night. Whether it's fellow guests from other rooms or the side entrance doors. Loud guests kept me up all night entering and leaving room. Staff was also very loud screaming at each other in the halls
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Manager am 13. Okt. 2023
Hello Jason ,Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your email; I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

10/10 – Hervorragend

Athene

Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 13. Okt. 2023
Hello Athene,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 – Ungenügend

Michael

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
We paid for a nonsmoking room but the room was definitely smoked in a lot.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Manager am 11. Okt. 2023
Hello Michael,Thank you for sharing your experience. We truly appreciate the insight regarding our room. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Gross
Other people's nose goblins in the sink. Hotel generally filthy
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 10. Okt. 2023
Hello Guest ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.