Rezeption

Bewertungen von Holiday Inn Express Hotel & Suites Berkeley, an IHG Hotel

2.5 out of 5

Bewertungen

8.8

Hervorragend

525 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
357 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
77 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
32 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
11 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.0/10

Sauberkeit

9.0/10

Personal & Service

8.6/10

Ausstattung

8.6/10

Zustand der Unterkunft

8.6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Ramona Anita

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Luis V. am 11. Sept. 2023
Dear Ramona,Thank you so much for staying with us and for your high rating, We hope to make it a 10 next time!Sincerely,Luis ValdiviaGeneral Manager

10/10 – Hervorragend

Richard

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr empfehlenswert, wenn man keine Öffis benötigt
Gute Alternative wenn man nicht nur das Zentrum von SF besuchen will und mit dem Auto unterwegs ist. Kostenloser Parkplatz vor dem Haus! Zimmer sind sehr gut ausgestattet, die Betten sind Spitzenklasse und das Personal extrem freundlich und hilfsbereit (ganz besonders die Dame aus Peru!). Umfangreiches Frühstück mit Omeletten, Rühreiern und frischen Pancakes, allerdings auf Einweg-Geschirr! In der Nähe gibt es einige kleine, empfehlenswerte Restaurants.
Aufenthalt von 3 Nächten im Mai 2022
Antwort von Rajen am 15. Juni 2022
Hello Richard, Thank you for sharing your experience about your stay with Holiday Inn Express Berkeley. We are glad to know that you had a comfortable stay with us, and I will share this with all specially the girl from Peru. Thank you again for choosing Holiday Inn Express Berkeley and we look forward to seeing you again in future. Rajen

10/10 – Hervorragend

Sandra, Hamburg

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Nettes Hotel, sauber und freundlich Wir hatten ein Zimmer mit zwei Kindern zusammen, da das Zimmer etwas klein war, war es schwer die Koffer zu öffen, aber das lies sich auch händeln. Nicht weit entfernt ist eine Bart Station, damit kommt man schnell nach San Francisco. Richtung Uni braucht man schon das Auto. Gutes Frühstück, bei dem jeder satt wird!!
Aufenthalt von 2 Nächten im Oktober 2018

10/10 – Hervorragend

Stefan

Alles lief super! Wunderbar!
Aufenthalt von 3 Nächten im September 2018

10/10 – Hervorragend

Sandra

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2018

8/10 – Gut

Andrea, Oberursel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Rollstuhlgerechtes Hotel
Schönes, behindertengerechtes Zimmer, gutes Frühstück und nettes Personal, das uns auch bei einem Problem mit unserem Mietwagen geholfen hat, sehr hilfsbereit, schneller Check in/out
Aufenthalt von 2 Nächten im Juli 2017

8/10 – Gut

Peter, Schweiz

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ideal um San Francisco zu besichtigen
Ideal um San Francisco zu besichtigen. in ca. 20 Minuten ist man in Downtown.
Antwort von Greg General Manager am 7. Mai 2016
Hello Peter, You are correct we are 20min drive from downtown San Francisco. Thank you writing this review and thank you for choosing us for your recent visit to the San Francisco area. We look forward to seeing you again at the hotel. Thank you and take care! Raj Kaler - Front Office Manager

2/10 – Ungenügend

Oliver K.

Verbesserungswürdig: Sauberkeit, Personal & Service und Komfort des Zimmers
Treffen mit der Magnetgruppe LBNL
Das Hotel ist gut gelegen, sehr gut geführt und hat prfessionelles Personal.

10/10 – Hervorragend

Stefanie, Hamburg

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr zu empfehlen!!! Wirklch tolles Hotel!!!
Einfach tolles Hotel!! Zimmer sehr sauber und modern!! Sehr bequemes Bett und tolle Ausstattung. Großer Kühlschrank und Mikrowelle vorhanden. Top Frühstück - Große Auswahl und wirklich lecker!! Gute Lage - viele Essensmöglichkeiten! Preis-Leistungs-Verhältnis TOP! Für den Preis findet man kein vergleichbares Hotel in San Francisco! Sind morgens über die Bay Bridge nach San Francisco und abends wieder raus! Würden wir immer wieder so machen!!

6/10 – Okay

Maribel

Mit der Familie und kleinen Kindern gereist
It was dirty and smelled bad. Carpet was dirty
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Luis V. am 17. Mai 2024
Dear Maribel,I'm truly sorry to hear about the cleanliness issues you encountered. Your feedback is important, and we will address these concerns immediately. Please contact us directly to discuss further.Best regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

8/10 – Gut

Emmanuel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very accessible to UC BERKELEY and the freeway. The Thai restaurant and Foster Freeze are walking distance which is a plus.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Luis V. am 13. Mai 2024
Dear Emmanuel,Thank you for highlighting our convenient location near UC Berkeley and the freeway, as well as the nearby dining options. We're glad you enjoyed your stay, and we hope to welcome you back soon!Best regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

10/10 – Hervorragend

Ivette, La Mirada

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It exceeded our expectations! Most important feature is cleanliness. No parking fees. Free breakfast buffet style and 24 hr gym. Only a couple miles from UCB!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Luis V. am 13. Mai 2024
Dear Ivette,We're delighted to have exceeded your expectations! Cleanliness, complimentary parking, buffet breakfast, and a 24-hour gym are all part of our commitment to your comfort. We hope to welcome you back soon!Warm regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

8/10 – Gut

Hyunjung

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Luis V. am 17. Mai 2024
Dear Hyunjung,Thank you!

8/10 – Gut

Nelson

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice overnight stay
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Luis V. am 7. Mai 2024
Dear Nelson,Thank you for your kind words! We're thrilled you enjoyed your overnight stay with us. We look forward to welcoming you back soon!Best regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

10/10 – Hervorragend

LEE

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The customers service are nice and friendly. Special, KIRILL is working on night shift. He is outstanding on service and kindly to anyone. Thanks so much here and we will coming back on next time in Berkeley.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Luis V. am 7. Mai 2024
Dear Lee,Thank you for choosing to stay at the Holiday Inn Express & Suites Berkeley and for sharing your wonderful feedback with us. We are thrilled to hear that you had a pleasant experience with our customer service team, and we greatly appreciate your kind words, especially regarding Kirill's exceptional service during the night shift.We are proud to have Kirill as a valued member of our team, and it's fantastic to hear that his dedication to providing outstanding service made a positive impression on you. We will be sure to pass along your appreciation to him for his kindness and professionalism.Ensuring that our guests feel welcomed and well taken care of is a top priority for us, and we are delighted that our team's efforts contributed to making your stay enjoyable.Thank you for choosing to stay with us, and we are thrilled to hear that you plan to return on your next visit to Berkeley. We can't wait to welcome you back and provide you with another memorable experience.If there is anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your satisfaction is important to us, and we are here to assist you in any way we can.Once again, thank you for your kind words and for choosing the Holiday Inn Express & Suites Berkeley. We look forward to hosting you again soon!Warm regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

10/10 – Hervorragend

Alvaro, Fontana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Luis V. am 7. Mai 2024
Thanks Alvaro!Warm regards,Luis ValdiviaGeneral Manager

10/10 – Hervorragend

Michelle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The breakfast was great! Staff very helpful. Thanks for a great stay
Aufenthalt von 1 Nacht im April 2024
Antwort von Luis V. am 29. Apr. 2024
Dear Michelle,Thank you for choosing to stay at the Holiday Inn Express & Suites Berkeley and for taking the time to share your positive feedback with us. We are thrilled to hear that you enjoyed your stay and that our breakfast offerings exceeded your expectations.Providing a delicious and satisfying breakfast experience is something we take great pride in, so it's wonderful to know that you found it to be great. Our team works hard to ensure that there is something for everyone to enjoy, and we are delighted that you appreciated our efforts.We are also pleased to hear that our staff was helpful during your stay. Our team is dedicated to providing attentive and friendly service to all our guests, and it's gratifying to know that their efforts contributed to making your stay enjoyable.Thank you for your kind words and for acknowledging the efforts of our team. Your satisfaction is our top priority, and we are thrilled to have made your stay memorable.We hope to have the pleasure of welcoming you back to the Holiday Inn Express & Suites Berkeley in the future. If there is anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing our hotel. We look forward to hosting you again soon!Warm regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

10/10 – Hervorragend

Dee

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
During a very difficult time to come to help a family member who needed surgery, the staff went above and beyond to accommodate our every request, including a last minute handicapped room at a reasonable rate. Everyone was kind and patient. They have obviously made an effort to continually improve an older property. Their morning breakfast has options for everyone, including protein, fresh whole fruit and low sugar, alternative milks, etc. They also have options for sweeter tastes such as fresh pancakes and cinnamon rolls. Staff is always cleaning and restocking the food. We would stay there again in a heartbeat. Onsite parking is free; however, this is Berkeley - with lots of one way streets and weird parking that takes up the entire right lane with tons of bike lanes that I only saw used a few times.It is sumply a bit frustrating to navigate and find parking in other places.
Aufenthalt von 4 Nächten im April 2024
Antwort von Rajen am 22. Apr. 2024
Hello Dee, We are delighted to know about your stay was good and comfortable with us. Thank you for choosing Holiday Inn Express Berkeley and we look forward to see you again in future. Regards. Rajen - FOM.

8/10 – Gut

Mark

Mit dem Partner gereist
Friendly staff, convenient location, good parking, good breakfast
Aufenthalt von 1 Nacht im April 2024
Antwort von Rajen am 22. Apr. 2024
We appreciate taking your time to tell us your experience about your stay with Holiday Inn Express Berkeley. We are delighted to know about your convenient stay with us. I hope you will give us another opportunity to serve you again in future. Thank you. Rajen- FOM.

8/10 – Gut

Mark

Aufenthalt von 9 Nächten im April 2024
Antwort von Luis V. am 13. Mai 2024
Dear Mark,We're delighted to hear your positive feedback! Thank you for choosing us. We'll strive to make your next stay even better!Best regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

10/10 – Hervorragend

Sherri, Fresno

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and the kitchenette was a plus.
Aufenthalt von 1 Nacht im April 2024
Antwort von Luis V. am 22. Apr. 2024
Dear Sherri,Thank you for choosing to stay at Holiday Inn Express & Suites Berkeley and for sharing your positive feedback with us. We're delighted to hear that you had a wonderful experience during your recent stay.It's fantastic to know that you found our hotel to be very clean and that you appreciated the convenience of the kitchenette in your room. Providing a clean and comfortable environment for our guests is one of our top priorities, and we're thrilled that we could exceed your expectations in this regard. Our team works diligently to ensure that every aspect of your stay meets the highest standards of cleanliness and comfort.We understand the importance of offering amenities that add convenience and flexibility to our guests' stays, and we're pleased to hear that the kitchenette was a valuable addition to your experience.Your kind words serve as great encouragement for our team as we strive to provide exceptional service to all our guests. We truly appreciate your feedback and your decision to stay with us.Thank you once again for choosing Holiday Inn Express & Suites Berkeley. We look forward to welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Luis ValdiviaGeneral Manager Holiday Inn Express & Suites Berkeley

8/10 – Gut

Shawn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The staff were very helpful. They told us how to get from BART, to the university, etc. However, the website and staff say it’s about a 15 minute walk to the university. That is not the case. It’s 12 (somewhat wide) blocks away and slightly uphill grade the whole way, so just be aware of that. The hotel was fine for a 1-night stay, but the carpet needed replacing (very dingy, which felt dirty). I would still consider staying here again. The price is more reasonable than others that were available last minute. Also, I would try the bus next time.
Aufenthalt von 1 Nacht im April 2024
Antwort von Luis V. am 22. Apr. 2024
Dear Shawn,Thank you for choosing to stay at Holiday Inn Express & Suites Berkeley and for sharing your experience with us. We sincerely appreciate your feedback, as it helps us to identify areas where we can improve our services and enhance the overall guest experience.We're pleased to hear that our staff provided you with helpful information during your stay. However, we apologize for any inconvenience caused by the discrepancy in the walking distance to the university. Your feedback regarding the condition of the carpet in your room is also duly noted, and we will address this matter with our housekeeping team to ensure that all areas of our hotel meet the highest standards of cleanliness and comfort.We understand the importance of accurate information and strive to provide our guests with the most up-to-date details about our property and its surroundings. Your comments will be shared with our team to ensure that we are providing accurate information to our guests regarding the walking distance to local attractions.We're glad to hear that you would consider staying with us again and that you found our pricing to be reasonable compared to other options available last minute. We value your loyalty and hope to have the opportunity to welcome you back for another enjoyable stay.Thank you once again for your feedback and for choosing Holiday Inn Express & Suites Berkeley. If there's anything else we can do to improve your experience or if you have any further suggestions, please don't hesitate to reach out to us.Warm regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

10/10 – Hervorragend

LI

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and clean, bed is comfy, compact parking, small fridge make weird noise all night.
Aufenthalt von 1 Nacht im April 2024
Antwort von Rajen am 17. Apr. 2024
Thank you for taking your time to tell us your experience about your stay with us. We appreciate for giving us the highest score. Thank you for choosing Holiday Inn Express Berkeley and we hope that you will give us another opportunity to serve you again in future. Rajen- FOM.

10/10 – Hervorragend

Coni

Mit der Familie gereist
Staff is very friendly, It’s a very clean Hotel, good parking spaces. Rooms freshened daily. Will stay here again in the future!
Aufenthalt von 3 Nächten im April 2024
Antwort von Luis V. am 12. Apr. 2024
Dear Coni,Thank you for taking the time to share your feedback regarding your recent stay at the Holiday Inn Express & Suites Berkeley. We are thrilled to hear that you enjoyed your time with us and that our staff's friendliness, cleanliness, ample parking spaces, and daily room refreshments met your expectations.Our team works diligently to ensure that every guest has a comfortable and memorable experience, so your kind words are truly appreciated. We strive to create a welcoming environment where guests can relax and feel at home, and it's gratifying to know that we succeeded in doing so during your stay.We look forward to welcoming you back to our hotel in the future. Should you need any assistance or have any special requests for your next visit, please don't hesitate to contact us. Your satisfaction is our top priority, and we will do everything we can to make your next stay even more enjoyable.Once again, thank you for choosing the Holiday Inn Express & Suites Berkeley. We can't wait to have you as our guest again soon!Warm regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

10/10 – Hervorragend

Dana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very convenient for our college visit. Clean, great staff.
Aufenthalt von 1 Nacht im April 2024
Antwort von Luis V. am 3. Apr. 2024
Dear Dana,Thank you for your kind feedback! We're delighted to hear that you found our hotel convenient for your college visit and that you enjoyed our clean accommodations and excellent staff. We hope to welcome you back again soon.Best regards,Luis ValdiviaHotel ManagerHoliday Inn Express & Suites Berkeley

8/10 – Gut

Cinthia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Convenient and clean, but it's not the nicest area from Berkeley.
Aufenthalt von 1 Nacht im März 2024
Antwort von Luis V. am 2. Apr. 2024
Dear Cinthia,Thank you for choosing to stay at the Holiday Inn Express & Suites Berkeley and for sharing your feedback with us. We're glad to hear that you found our hotel to be convenient and clean during your recent visit.We understand that the area surrounding our hotel may not have met your expectations in terms of being the nicest area in Berkeley. While we strive to provide a comfortable and enjoyable stay for all our guests, we also recognize that our location may have varying perceptions.Please know that the safety and security of our guests are of the utmost importance to us, and we take necessary measures to ensure a secure environment within our property. We hope that despite the location, you were able to enjoy your overall stay with us.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Warm regards,Luis ValdiviaHoliday Inn Express & Suites Berkeley

10/10 – Hervorragend

Deanna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It’s a decent place for the money. I just came for an evening after some hiking. Front staff is very friendly and helpful.
Aufenthalt von 1 Nacht im März 2024
Antwort von Luis V. am 1. Apr. 2024
Dear Deanna,Thank you for choosing to stay at Holiday Inn Express & Suites Berkeley and for taking the time to share your experience with us. We're delighted to hear that you found our hotel to be a decent choice for your needs, especially after a day of hiking.Our team works diligently to provide a welcoming and accommodating environment for all our guests, so it's wonderful to hear that our front staff left a positive impression on you with their friendliness and helpfulness. Your kind words will be shared with them, as they serve as motivation for us to continue delivering exceptional service.We hope that you had a rejuvenating evening with us and that your hiking adventure was fulfilling. Should your travels bring you back to the Berkeley area, we would love to have the opportunity to welcome you again for another pleasant stay.Warm regards,Luis ValdiviaHotel ManagerHoliday Inn Express & Suites Berkeley

2/10 – Ungenügend

Kayla

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Luis V. am 25. März 2024
Dear Kayla,We sincerely apologize for falling short of your expectations during your recent stay at Holiday Inn Express & Suites Berkeley. Your feedback is invaluable, and we are committed to addressing the issues you encountered to ensure a better experience for all our guests. If you would like to discuss your concerns further, please feel free to reach out to me directly by calling the hotel. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.Warm regards,Luis ValdiviaHotel ManagerHoliday Inn Express & Suites Berkeley

10/10 – Hervorragend

Yun

Aufenthalt von 2 Nächten im März 2024
Antwort von Luis V. am 10. Apr. 2024
Thanks a million Yun for your perfect score rating and for your stay!Looking forward to many more to come!Luis ValdiviaGeneral Manager

10/10 – Hervorragend

Masahiro

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Rajen am 16. März 2024
Hello Masahiro,Thank you for taking your time to give us a good score. I hope you had a comfortable stay with us and you will give us an opportunity again to serve you in future. Rajen

8/10 – Gut

Ms.

Gut: Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Rajen am 16. März 2024
Hello Ms.Thank you for giving us good score. I hope you had a comfortable stay with us.Thank you for staying with us and we hope that you will give us another opportunity to serve you again. Rajen

10/10 – Hervorragend

Orlan

Aufenthalt von 1 Nacht im März 2024
Antwort von Luis V. am 15. März 2024
Thanks Orlan!

10/10 – Hervorragend

Yesenia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Free parking, breakfast and employees were so nice 😊 rooms were also roomy
Aufenthalt von 2 Nächten im März 2024
Antwort von Luis V. am 11. März 2024
Dear Yesenia,Thank you for choosing to stay at Holiday Inn Express & Suites Berkeley and for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed our complimentary parking, breakfast offerings, and the exceptional service provided by our dedicated team members.Our team takes great pride in ensuring that each guest feels welcomed and valued throughout their stay, and it's wonderful to know that their efforts contributed to making your visit memorable.We're also glad to hear that you found our rooms spacious and comfortable. Providing a comfortable and relaxing environment for our guests is one of our top priorities.Your feedback is greatly appreciated and serves as encouragement for us to continue delivering exceptional service. We hope to have the pleasure of welcoming you back to Holiday Inn Express & Suites Berkeley in the near future.Warm regards,Luis ValdiviaHotel ManagerHoliday Inn Express & Suites Berkeley

8/10 – Gut

Rhoda

Aufenthalt von 1 Nacht im März 2024
Antwort von Rajen am 7. März 2024
Hi Rhoda,Thank you for taking your time to give us a score and we hope that you had a comfortable stay with us. I hope you will give us another opportunity to serve you again in future. Best of regards. Rajen.

10/10 – Hervorragend

Carol

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Luis V. am 5. März 2024
Thans Carol, very happy with your stay and your 5-star rating! We look forward to greater stays!Warm regards,Luis ValdiviaGeneral Manager

10/10 – Hervorragend

Diane

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
I had to change my room due to noisy guest in other room. Management was totally suppportive & new room was great! Clean room & lots of towels with free bodywash, shampoo, & conditioner. There was no audio on tv in new room but front desk immediately came up & restarted which took care it. Breakfast was plentiful with variety. Easy parking with no car incidents. Would definitely stay there again.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Rajen am 2. März 2024
Hi Diane,Thank you so much for taking your time to share us your experience about your stay with us. I am sorry about the noise and television but I am glad to know that you were take care of in timely manner. Thank you again for choosing Holiday Inn Express Berkeley and I hope you will give us another opportunity to serve you again in future. Regards. Rajen - FOM.

10/10 – Hervorragend

Wilfredo

Mit dem Partner gereist
Gut: Zustand der Unterkunft
I love this place , is very comfortable
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Luis V. am 26. Feb. 2024
Dear Wilfredo,Thank you for your glowing review of Holiday Inn Express & Suites Berkeley! We are thrilled to hear that you loved your stay with us and found our hotel to be very comfortable.Creating a comfortable and welcoming environment for our guests is always our top priority, so it's wonderful to know that we succeeded in providing you with a pleasant experience.We take great pride in offering cozy accommodations and a range of amenities to ensure that our guests have everything they need for a relaxing stay. Your kind words serve as a testament to our efforts, and we truly appreciate your feedback.Should your travels bring you back to Berkeley, we would be delighted to welcome you again for another enjoyable stay.Warm regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

10/10 – Hervorragend

weiguo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staffs are super nice. The location is convenient.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Luis V. am 26. Feb. 2024
Dear Weiguo,Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Express & Suites Berkeley. We greatly appreciate your kind words about our staff and our convenient location.Our team works diligently to provide exceptional service and ensure that our guests feel welcome and comfortable throughout their stay. It's wonderful to hear that our efforts were noticed and appreciated by you.We understand the importance of convenience when traveling, and we're delighted that our location met your expectations. Whether you're here for business or leisure, we strive to offer a prime location that allows easy access to local attractions and amenities.Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

10/10 – Hervorragend

Pradeep

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Free and ample parking, under 10 mins to UC Berkeley campus.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Luis V. am 23. Feb. 2024
Dear Pradeep,Thank you for choosing to stay with us at the Holiday Inn Express & Suites Berkeley! We truly appreciate your feedback and are delighted to hear that you found our parking facilities convenient and our location ideal for accessing UC Berkeley campus.Providing our guests with hassle-free parking is one of our top priorities, and we're thrilled that you found our parking arrangements to be both free and ample. Our team works diligently to ensure that our guests have a comfortable and stress-free experience during their stay, and it's always rewarding to know when we've succeeded in meeting those expectations.Being located within a short distance from UC Berkeley campus is indeed a great advantage for our guests, and we're glad that you found the proximity to be convenient for your visit.Once again, thank you for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back to the Holiday Inn Express & Suites Berkeley in the near future!Warm regards,Luis ValdiviaHotel ManagerHoliday Inn Express & Suites Berkeley

6/10 – Okay

Tong

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Bed uncomfortable.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Luis V. am 19. Feb. 2024
Dear Tong,Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear that you found the bed uncomfortable during your time with us.Ensuring our guests' comfort and satisfaction is of the utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Please accept our sincerest apologies for any inconvenience this may have caused you.Rest assured, we take all guest feedback seriously, and we will use your comments as an opportunity to improve our services and facilities. We will thoroughly investigate the matter and take appropriate measures to address any issues with the comfort of our beds.We value your patronage and hope that you will give us another opportunity to serve you better in the future. If your travels bring you back to our area, please do not hesitate to contact us directly, and we will do our best to ensure a more comfortable and enjoyable stay for you.Once again, we appreciate your feedback and thank you for choosing to stay with us.Sincerely,Luis ValdiviaHoliday Inn Express & Suites Berkeley

10/10 – Hervorragend

Talita

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property located conveniently near everything
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Luis V. am 14. Feb. 2024
Dear Talita,Thank you for choosing to stay with us at Holiday Inn Express & Suites Berkeley and for taking the time to share your feedback. We are delighted to hear that you found our property conveniently located near everything you needed during your visit.Our team works diligently to ensure that our guests have a comfortable and enjoyable stay, and it's always rewarding to hear that our efforts have made a positive impact on your experience. Whether it's our convenient location, our comfortable accommodations, or our attentive service, we strive to exceed our guests' expectations in every way.We appreciate your kind words and your recommendation to fellow travelers. Should your travels bring you back to the Berkeley area, we would be honored to welcome you back for another exceptional stay.Warm regards,[Luis ValdiviaHotel ManagerHoliday Inn Express & Suites Berkeley

10/10 – Hervorragend

Thomas

Aufenthalt von 10 Nächten im Januar 2024
Antwort von Luis V. am 25. März 2024
Dear Thomas,Thank you for your glowing 5-star review! We are delighted to hear that you had an exceptional experience during your stay at Holiday Inn Express & Suites Berkeley. Your satisfaction is our top priority, and we are thrilled that we were able to meet and exceed your expectations. We look forward to welcoming you back for another outstanding stay in the future.Warm regards,Luis ValdiviaHotel ManagerHoliday Inn Express & Suites Berkeley

10/10 – Hervorragend

Fahad

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Rajen am 10. Feb. 2024
Hi Fahad,Thank you for taking your time to tell us your experience about your stay with Holiday Inn Express Berkeley. We are glad to know that you had a comfortable stay with us and we certainly look forward to see you again in future. Regards. Rajen

10/10 – Hervorragend

Marguerite

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Luis V. am 7. Feb. 2024
Dear Marguerite,We are thrilled to see that you enjoyed your stay to the fullest and look forward to your next stay!Thanks for everything!Luis ValdiviaGeneral Manager

6/10 – Okay

Donald

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property was safe and quiet. Staff overall, was good. The night staff was exceptional. The beds were awful and the lack of hooks and towel rods in the bathroom was perplexing as well as there not being an exhaust fan in the bathroom.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Luis V. am 5. Feb. 2024
Dear Donald,Thank you for taking the time to share your feedback about your recent stay at the Holiday Inn Express & Suites Berkeley. We appreciate your kind words regarding the safety of our property, the overall performance of our staff, and the exceptional service provided by our night staff.We understand the importance of a good night's sleep, and we sincerely apologize for any inconvenience you experienced with the beds. Our team takes guest comfort seriously, and we will certainly investigate and address the issue promptly to ensure a more comfortable stay for our future guests.Regarding the lack of hooks and towel rods in the bathroom, we appreciate your observation. Your feedback is valuable, and we will be sure to discuss this matter with our team to explore opportunities for improvement in our room amenities.As for the absence of an exhaust fan in the bathroom, we apologize for any discomfort this may have caused. We are constantly looking for ways to enhance our guests' experience, and your feedback will be considered in our ongoing efforts to improve our facilities.We truly appreciate your honesty and constructive criticism. It is through valuable feedback like yours that we can identify areas for improvement and make necessary adjustments. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Thank you for choosing Holiday Inn Express & Suites Berkeley.Warm regards,Luis ValdiviaHotel ManagerHoliday Inn Express & Suites Berkeley

2/10 – Ungenügend

Niema

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Luis V. am 29. Jan. 2024
Dear Niema,Thank you for staying and I am sorry that you encountered an inconvenience during your stay.I hope you would give us another chance in the future.Sincerely,Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

8/10 – Gut

Carlos

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The area doesn’t seems to be clean
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Luis V. am 29. Jan. 2024
Thanks, Carlos, for your stay and feedback. We will share your comments with the city for resolution.Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

10/10 – Hervorragend

Mark

Mit dem Partner gereist
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Luis V. am 29. Jan. 2024
Thanks Mark!Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

8/10 – Gut

Yuri & Nadya

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Luis V. am 29. Jan. 2024
Thank you for your stay and your high score. We would love to see you again soon!Luis ValdiviaGeneral ManagerHoliday Inn Express & Suites Berkeley

8/10 – Gut

Navneet

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Luis V. am 16. Jan. 2024
Thank you for staying and for your high rating!