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Bewertungen von Super 8 by Wyndham Ocean Springs Biloxi

2 out of 5
Super 8 by Wyndham Ocean Springs Biloxi
13838 Wilfred Seymour Rd, Ocean Springs, MS

Bewertungen

7.4

Gut

337 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
306 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
148 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
97 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
113 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7.4/10

Sauberkeit

8.2/10

Personal & Service

6.8/10

Ausstattung

7.0/10

Zustand der Unterkunft

7.4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Margit, Wittlich

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
New renovated, big rooms, clean pool area, not so good, the towels are old and small
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Manager am 25. Okt. 2023
Dear Guest,Thank you for your stay. We're pleased to know that the hotel has been newly renovated, offering spacious rooms and a clean pool area. We appreciate your pleasant remarks and will work on addressing any issues noted in the future. We look forward to welcoming you again soon. Sincerely, Hotel Manager.

8/10 – Gut

Nicole

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gutes Motel
Schönes Hotel, Zimmer gut ausgestattet, Frühstück gut
Aufenthalt von 1 Nacht im August 2023

2/10 – Ungenügend

Jonathan

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Roaches and bad chemical smell.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 28. Mai 2024
Dear Jonathan,We took note of your remark about roaches and bad chemical smell. during your stay, which is very unusual. We take pest control measures regularly on our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. I hope to see you again soon.Sincerely, Hotel Manager

4/10 – Schlecht

Levye

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The residents
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 28. Mai 2024
Dear Levye,Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, I apologize. We have taken note of these comments to make sure we do better than ever for future guests.Sincerely, Hotel Manager

10/10 – Hervorragend

Vernon

Mit der Familie gereist
Gut: Ausstattung
Staff was very helpful and nice.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 28. Mai 2024
Dear Vernon,Thank you for your glowing feedback. We're thrilled to hear about your positive experience with our staff! Providing exceptional service and assistance is our top priority, and it's wonderful to know that they made your stay memorable. We'll be sure to pass along your kind words to our team. We hope to have the pleasure of welcoming you back for another enjoyable stay soon!Sincerely, Hotel Manager

6/10 – Okay

Clarence

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Price was ok. Down fall was no hot water for shower, ok in face bowel. no matter how long you ran water, no hot water.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 25. Mai 2024
Dear Clarence,Thank you for your kind feedback. We apologize for the inconvenience you experienced with the lack of hot water in the shower. This is certainly not the standard we aim to uphold. We appreciate your feedback and will have our maintenance team investigate and resolve this issue immediately. We hope to provide you with a better experience on your next visit.Sincerely, Hotel Manager

10/10 – Hervorragend

Sharon

Geschäftlich gereist, Mit dem Partner gereist
Gut: Ausstattung
Fast friendly service clean room clean property
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 21. Mai 2024
Dear Sharon,Thank you for your wonderful feedback. We're delighted to hear that you enjoyed our fast and friendly service, as well as our clean rooms and property. Providing a clean and welcoming environment for our guests is our priority. We look forward to hosting you again soon!Sincerely, Hotel Manager

10/10 – Hervorragend

Brentley

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Its close to interstate, quite and not expensive.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 20. Mai 2024
Dear Brentley,Thank you for your great feedback. We're thrilled you found our location convenient, peaceful, and budget-friendly. Providing a serene atmosphere near the interstate at an affordable rate is a priority for us. Your satisfaction means everything, and we're delighted you enjoyed your stay. We'd be honored to host you again for another restful and wallet-friendly experience.Sincerely, Hotel Manager

2/10 – Ungenügend

Amanda

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room was dirty, pubic hair on the toilet, dirty floors, tape on the wall, stains on the sheets.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 1. Mai 2024
Dear Amanda,We're truly sorry to hear about the cleanliness issues you encountered during your stay. This is certainly not the experience we want for our guests. We apologize for the oversight and assure you that your feedback will be addressed with our housekeeping team immediately to ensure such issues are rectified and do not occur in the future. Your comfort and satisfaction are important to us, and we hope to have the opportunity to restore your trust and provide you with a much-improved experience in the future. Sincerely, Hotel Manager

2/10 – Ungenügend

Chauncey

Verbesserungswürdig: Zustand der Unterkunft
I will never stay here again.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 29. Apr. 2024
Dear Chauncey,Thanks for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

6/10 – Okay

Dale

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
The room looked clean however the floor was so dirty that we had to wash our feet after walking around on the floors before going to bed.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 26. Apr. 2024
Dear Dale,We apologize for the cleanliness issue with the floor in your room. Your feedback is valuable, and we'll address this matter promptly to ensure a more comfortable and hygienic experience for our guests in the future. Sincerely, Hotel Manager

10/10 – Hervorragend

Jerry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 23. Apr. 2024
Dear Jerry,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

4/10 – Schlecht

Donna

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The bed was very hard and on a metal base the popped and made horrible noises if you moved. The floors were dirty. People were making out in the parking lot and the room next to us got to banging on the wall.
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Manager am 22. Apr. 2024
Dear Donna,We are truly sorry to hear about your disappointing experience. Your comfort and safety are paramount, and it's unacceptable that you encountered issues with the bed, cleanliness, and disturbances from other guests. We apologize for any inconvenience and discomfort this caused. Your feedback is valuable, and we'll address these issues promptly with our team to ensure that we provide a more comfortable and enjoyable stay for all our guests. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager

6/10 – Okay

Demetras

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Staff was very friendly and helpful. The cleanliness of the room was below average. Under the bed found numerous of previous tenants items along with old food and candy. Everything else was ok.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 22. Apr. 2024
Dear Demetras,Thank you for your feedback. While we're glad to hear that you found our staff friendly and helpful, we're truly sorry to hear about the cleanliness issues you encountered in your room. This is not up to our standards, and we apologize for the inconvenience and disappointment this caused. We'll address this matter promptly with our housekeeping team to ensure that all rooms are thoroughly cleaned and maintained to the highest standards. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Chantal

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 11. Mai 2024
Dear Chantal,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

2/10 – Ungenügend

Chauncey

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 22. Apr. 2024
Dear Chauncey,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 – Hervorragend

Kassy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Manager am 22. Apr. 2024
Dear Kassy,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

4/10 – Schlecht

Kelly

Mit der Familie gereist
Gut: Personal & Service
When I first saw the property I thought it was abandoned. We were here for a 2 night stay and switched locations for our second night. The rooms were nice enough but we saw a bug that we weren't sharing a room with. Super nice about refunding our second night.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 17. Apr. 2024
Dear Kelly,Thank you for your kind feedback. We're sorry to hear that your initial impression of the property wasn't favorable and that you encountered an issue with pests during your stay. Your comfort and satisfaction are important to us, and we apologize for any inconvenience or discomfort caused. We're glad to hear that our team was able to assist you with switching locations for your second night and that you found the rooms to be nice enough. We appreciate your understanding and thank you for allowing us to address your concerns and provide a refund for the second night.Sincerely, Hotel Manager

6/10 – Okay

Jessica

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed two nights, our room was clean and everything looked okay. The bed frames were a bit annoying being metal and every time you move it makes a noise. It was pretty quiet at night and the beds were comfortable. It worked for what we needed.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 15. Apr. 2024
Dear Jessica,Thank you for your kind feedback! We're glad to hear that overall, your stay was satisfactory and that your room met your expectations in terms of cleanliness and comfort. We apologize for any inconvenience caused by the noise from the bed frames and appreciate you bringing it to our attention. Your comments help us improve, and we'll consider this for future enhancements. We're pleased that our accommodations worked well for your needs, and we hope to welcome you back again soon!Sincerely,Hotel Manager

4/10 – Schlecht

Brandon

Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 16. Apr. 2024
Dear Brandon,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 – Okay

Marcia

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 15. Apr. 2024
Dear Marcia,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely,Hotel Manager

10/10 – Hervorragend

mike

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice and clean hotel with spacious rooms and tubs with a drain plug.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 10. Apr. 2024
Dear mike,Thank you for your great feedback. We're delighted to hear that you enjoyed your stay with us! Providing clean and spacious accommodations is a top priority, and we're glad to hear that our rooms meet your expectations. It's great to know that you appreciated the tubs with drain plugs, as we aim to provide amenities that enhance our guests' comfort and convenience. We look forward to welcoming you back for another enjoyable experience in the future!Sincerely, Hotel Manager

8/10 – Gut

Lyndsey

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved the staff! The room was not like what I thought I booked but it was ok other than the beds were really high from the ground and the metal box was loud when you bumped it with your foot or something. The pool was great and they offered towels for the pool area and chairs to sit outside in front of your room or around the pool. The staff went above and beyond when we got locked out of our room and it only took minutes.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 8. Apr. 2024
Dear Lyndsey,We're thrilled to hear that you loved our staff and enjoyed your overall experience! We apologize for any inconvenience regarding the room not meeting your expectations and the issues with the beds and metal box. Your feedback is valuable, and we'll certainly look into addressing these concerns to improve future stays. It's fantastic to know that you appreciated the amenities like the pool area and the attentive service provided by our staff. We're glad we could promptly assist you when you were locked out of your room. We hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel Manager

6/10 – Okay

Alyssa

Mit der Familie gereist
Gut: Personal & Service
Mary was very sweet and friendly
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 8. Apr. 2024
Dear Alyssa,Thank you for your great feedback. We're delighted to hear that Mary provided you with exceptional service during your stay! We strive to ensure our guests feel welcome and valued, and it's wonderful to hear that Mary's warmth and friendliness made a positive impact on your experience. We'll be sure to pass along your kind words to her. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

8/10 – Gut

Sandra

Mit Haustieren gereist, Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Good service, breakfast could be better.
Aufenthalt von 3 Nächten im März 2024
Antwort von Hotel Manager am 4. Apr. 2024
Dear Sandra,Thank you for your great feedback! We're glad to hear that you found our service to be good. Your satisfaction is important to us, and we appreciate your input regarding the breakfast. We'll consider your comments as we strive to improve and enhance our offerings. We hope to have the opportunity to serve you even better in the future!Sincerely, Hotel Manager

2/10 – Ungenügend

Hermin

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Hotel Manager am 2. Apr. 2024
Dear Hermin,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 – Hervorragend

Nicole, Levis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Très bon rapport qualité prix, tout était parfait pour nous, chambre de bain impeccable, lit et oreiller confortable. Piscine pas nettoyé mais c'est un détail, chaise et table aux abord étaient accessible et propre.Petit déjeuner continental correct( très écoresponsable, tous les produits en gros format donc moins de gaspillage et d'emballage, bravo pour ça)Le personnel à la réception (autant à notre arrivée qu'à notre départ) était très sympathique, professionnel et compréhensif envers mon anglais approximatif. Hôtel un peu en retrait donc l'autoroute tout près ne nous a pas dérangé.Je le recommande en souhaitant que le prix restera intéressant parce que les environs ne le sont pas.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 30. März 2024
Dear Nicole,Thank you very much for your great feedback! We are delighted to hear that your stay with us was perfect and that you enjoyed so many aspects of our hotel, from the cleanliness of the bathroom to the quality of the breakfast. Your recommendation is valuable to us, and we hope to see you again soon!Sincerely, Hotel Manager

10/10 – Hervorragend

Jane

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
good
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 26. März 2024
Dear Jane,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager

4/10 – Schlecht

David

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Only about 2 channels on TV. Toilet rocked every time you sat on it
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 25. März 2024
Dear David,We apologize for the inconvenience you experienced with the television channels and the unstable toilet. Your feedback is appreciated, and we will address these issues promptly to ensure a better experience for all guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

2/10 – Ungenügend

Kayla

Geschäftlich gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room was very dirty stains on the bedding and shower curtains. Floor was very dirty. We had also seen a Roach in there lobby.
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Manager am 25. März 2024
Dear Kayla,We apologize for the unsatisfactory conditions you encountered during your stay. This falls below our standards of cleanliness, and we take your feedback seriously. We will address these issues with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention, and we regret that we fell short of meeting your expectations.Sincerely, Hotel Manager

8/10 – Gut

JOSEPH

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, comfortable bed the only negative thing was the shower was not very warm
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Manager am 22. März 2024
Dear JOSEPH,Thank you for your kind feedback. We're glad to hear that you found your room clean and the bed comfortable. However, we apologize for the inconvenience regarding the shower temperature. Ensuring a pleasant and comfortable stay for our guests is our top priority, and we will address the issue with the water temperature to ensure it meets our standards. Your feedback is valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back for a better experience.Sincerely, Hotel Manager

10/10 – Hervorragend

Bailey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easy and cheap
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 19. März 2024
Dear Bailey, Thank you for your glowing feedback. We're pleased to hear that you found your stay with us easy and affordable. Providing a hassle-free and budget-friendly experience is our aim, and we're glad we could meet your expectations. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 – Okay

Anisha

They were very nice but the fact that they can get in
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 18. März 2024
Dear Anisha, We aim to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we're doing well and when we are so we can get better. If we let you down, I apologize. We have taken note of these comments to make sure we do better than ever for future guests.Sincerely, Hotel Manager

4/10 – Schlecht

Hudson

Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 4. Apr. 2024
Dear Hudson,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

8/10 – Gut

Thomas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place, close to Ocean Springs.
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Manager am 8. März 2024
Dear Thomas,Thank you for the wonderful feedback of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

10/10 – Hervorragend

anthony

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
very clean rooms.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 1. März 2024
Dear Anthony,Thank you for the excellent rating and feedback! We're glad to hear that you found our rooms very clean. Maintaining cleanliness is a top priority for us, and we appreciate your recognition of our efforts. We hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

8/10 – Gut

Amanda

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel
I stayed for one night to go to an event in Biloxi. It was a short drive from the hotel to where I was going. The room was big and clean. Everything was in working order. It was quiet. They had breakfast (cereal, yogurt, waffles) and coffee in the morning. I think the room was a good value.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 27. Feb. 2024
Dear Amanda,Thank you for your feedback! We're glad to hear that you enjoyed your stay and found our hotel to be a nice value. It's great to know that the room was spacious, clean, and quiet, and that everything was in working order. We're pleased that our breakfast offerings met your needs. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 – Hervorragend

Thomas

Aufenthalt von 5 Nächten im Februar 2024
Antwort von Hotel Manager am 21. März 2024
Dear Thomas,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 – Hervorragend

Paula

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 19. Feb. 2024
Dear Paula,Thank you so much for giving us a 10-star rating! We appreciate you choosing our hotel and taking the time to provide such positive feedback. Our goal is to ensure our guests have an enjoyable stay, so we're thrilled you had an excellent stay. We look forward to hosting you again in the future and providing another outstanding experience. Being regarded so highly by you is an honor!Sincerely, Hotel Manager

2/10 – Ungenügend

Andrea

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Staff was friendly . Bed had spots and room Had smell
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 19. Feb. 2024
Dear Andrea,We apologize for the issues you experienced during your stay. While we're glad to hear that our staff provided friendly service, we regret that the cleanliness of the bed and the presence of a smell in the room detracted from your experience. Your feedback will be shared with our housekeeping team to ensure that immediate improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience during your next visit. Sincerely, Hotel Manager

10/10 – Hervorragend

Michele

Guests services
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Manager am 12. Feb. 2024
Dear Michele,Thank you for your perfect rating! We're delighted to hear that you had a great experience with our guest services. Providing exceptional service to our guests is our top priority, and we're glad we could meet your expectations. If there's anything else we can do to enhance your experience next time, please let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 – Hervorragend

Jayson, Gulfport

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 10. Feb. 2024
Dear Jayson,We're thrilled to hear that you rated us 5 out of 5! Your satisfaction is our top priority. Thank you for your positive feedback. We look forward to welcoming you back soon! Sincerely, Hotel Manager

6/10 – Okay

Joseph

Geschäftlich gereist
Gut: Personal & Service
This is the second property with the same type of vinyl. Flooring. Both were dirty because they only sweep the floors and they need a wet mop. It looks superficial clean but socks show the grime
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Hotel Manager am 6. Feb. 2024
Dear Joseph,Thank you for bringing this to our attention. We apologize for the cleanliness issue with the vinyl flooring. We'll ensure that our cleaning procedures are adjusted to include wet mopping to thoroughly clean the floors and eliminate any grime. Your feedback is valuable, and we appreciate the opportunity to improve. We hope to have the chance to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

6/10 – Okay

diana

Mit dem Partner gereist
Gut: Zustand der Unterkunft
Location and staff is good. No eggs or peanut butter for breakfast but did have bananas. King size mattress is on a metal base w we hutch made a noise like a drum whenever you first sat on the edge. There were numerous cigarette butts on the ground near the entrance.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager. am 1. Feb. 2024
Dear diana,Thank you for your kind feedback. We appreciate your positive comments about our location and staff. However, we sincerely apologize for any inconveniences you encountered, such as the limited breakfast options, issues with the mattress base, and the presence of cigarette butts near the entrance. We will address these concerns promptly to enhance the overall experience for our guests. We value your patronage and hope to have the opportunity to welcome you back with a more satisfying stay.Sincerely, Hotel Manager

8/10 – Gut

Lloyd, Wisconsin Dells

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
No eggs, meat or larger rolls with breakfast but was ok
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager. am 29. Jan. 2024
Dear Lloyd,Thank you for your feedback. We appreciate your understanding and are glad to hear that despite the absence of certain breakfast items, you found the overall experience to be okay. We continuously strive to improve our offerings, and your comments are valuable in helping us enhance our services. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Manager. am 24. Jan. 2024
Dear Guest,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 – Gut

Scott

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to the highway
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Hotel Manager. am 18. Jan. 2024
Dear Scott,Thank you for your great feedback. We're delighted to hear that our hotel's proximity to the highway was convenient for you. We understand the importance of easy accessibility during travels. We look forward to welcoming you back if your plans bring you our way. Sincerely, Hotel Manager

6/10 – Okay

Jeremy

Verbesserungswürdig: Sauberkeit und Personal & Service
Cleaning my room consisted of kinda making my bed. I stayed 11 nights and the sheets/pillow cases were never changed. Some of the trash was taken out but not all.
Aufenthalt von 11 Nächten im Januar 2024
Antwort von Hotel Manager. am 16. Jan. 2024
Dear Jeremy,We apologize for the lapse in our cleaning service during your 11-night stay. Your feedback is valuable, and I want to assure you that we take it seriously. We'll address the issues with room cleanliness and ensure that our housekeeping team pays closer attention to details like changing sheets and pillowcases regularly. We appreciate your understanding as we work to improve our services.Sincerely, Hotel Manager

10/10 – Hervorragend

Inbar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
great for the price. room was clean and big, friendly staff, had breakfast, close to the highway, close to our trip destination
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager. am 12. Jan. 2024
Dear Inbar,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be great for the price, with a clean and spacious room. It's wonderful that you enjoyed the friendly staff, had a satisfying breakfast, and found our location convenient for your trip. We appreciate your feedback and look forward to providing you with excellent service on your future visits. Sincerely, Hotel Manager

10/10 – Hervorragend

Michele

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Hotel Manager am 9. Jan. 2024
Dear Michele,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager