During our annual spring break vacation, we brought our three grandsons. However, the initial search for our accommodation proved challenging. Upon arriving late at night, we encountered difficulties in locating the property and had to seek assistance from neighbors. Eventually, we were advised to check-in at a neighboring property across the street.After locating the new property, we were exhausted. As we prepared for bed, we discovered that there were no washcloths available, and the ice maker was malfunctioning, after being serviced we were told we wold need bag ice. We requested that the hot tub and pool be heated, despite being charged, it remained unheated. Subsequently, the hot tub was drained, and filled with excessive amount of chlorine, this , left it unbearable. My grandsons are avid swimmers, bummer. Of Course we requested a refund for the heated pool, as we did have to pay extra for that amenity. However, our request was denied. Additionally, we found out that using the grill was an additional charge of 75. Overall, this vacation was a stressful and unsatisfactory experience. We are eager to embark on a future vacation that will provide a more enjoyable and stress-free atmosphere.