4/10 – Schlecht
Steven R.
9. Nov. 2024
Walked into a waterfall in the lounge
As a previous renter said there was a leak in the ceiling reported by them 8 days before we arrived, on trying to call Wonder Vacation Homes on the evening we arrived, they were no help what so ever, it took another two days for it to be fixed, but no attempt to fix the hole in the ceiling.
They would not call us back and emails were ignored, they are a terrible management company, this house looks great on the photos but has minimal fittings, cracked tiles in the games room, which my granddaughter cut her foot, some one came and taped one area up but left multiple cracks.
There is no games console which is advertised, that’s an extra payment, over $100 for 10 days, rip off, the spa reported broken weeks previously still not fixed, a broken chair in the lounge, black scuff marks all over the walls, an expired home licence, a broken table top ironing board for 23 people was a joke, I paid $28 just so we could iron our clothes properly.
The pool furniture brought inside to protect it from the hurricane 4 days earlier was strewn about the lounge and games room, which we had to put back, all the cushions were filthy.
The fridge had a code to change the filter which meant we could not use the chilled water or ice.
Considering this home is only 2 years old it’s in desperate need of a makeover, the management company completely ignored all our requests.
A disgusting useless company, please be aware before booking this home.
Steven R.
Aufenthalt von 15 Nächten im Oktober 2024