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Bewertungen von Homewood Suites by Hilton Lake Buena Vista - Orlando

3 out of 5
Homewood Suites by Hilton Lake Buena Vista - Orlando
11428 Marbella Palm Ct, Orlando, FL

Bewertungen

8.6

Hervorragend

564 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
239 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 8 - Gut" "
113 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 6 - Okay" "
45 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
44 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.8/10

Sauberkeit

8.4/10

Personal & Service

8.4/10

Ausstattung

8.4/10

Zustand der Unterkunft

8.2/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Florian

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wir kamen gezeichnet von der Anreise aus Deutschland müde an. Vor Ort hieß es dann, dass unser Zimmer seitens des Hotels storniert worden ist. Angeblich wäre mein Kreditkarte nicht mehr gültig. Vollkommener Unsinn !! Das geht gar nicht. Expedia war mit hier leider auch keine große Hilfe..habe am Ende glücklicherweise ein anders Hotel vor Ort buchen können. Note 6
Aufenthalt von 3 Nächten im März 2024
Antwort von Hotel Management am 31. März 2024
We're sorry to hear that you had an unpleasant experience at our hotel. We apologize for any inconvenience or discomfort it may have caused. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. We will address this with our staff and take steps to ensure that all customers receive the assistance they need. Thank you for sharing your experience. Your feedback is important to us and helps us grow.

10/10 – Hervorragend

Carolin Monika

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tolles Hotel Sehr gutes Frühstück
Aufenthalt von 3 Nächten im Dezember 2023

8/10 – Gut

juergen

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im November 2023

8/10 – Gut

Martina

Aufenthalt von 3 Nächten im November 2023

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 4 Nächten im April 2023
Antwort von Hotel Management am 21. Apr. 2023
Dear Valued Guest,Thank you for your 8/10 review, we hope to welcome you back!

8/10 – Gut

Andre

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Gut gelegenes Hotel, leider mit leichten Abstrichen. Die Handtücher waren kaputt gewaschen, alt und hatt. Am Pool waren fast alle liegen defekt, andere Dinge defekt und abgenutzt. Der Pool war sehr kühl. Ein wenig mehr Pflege würde dem Hotel gut tun.
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von Hotel Management am 29. Okt. 2022
Dear Andre,Thank you for taking a moment to share your experience with our hotel. I'm glad to hear you had an overall great experience with our hotel. Thank you again for the feedback and we will be addressing this in our next management meeting. If you could reconsider our hotel, we would like to show you our improvements. Until then, best wishes!

10/10 – Hervorragend

Elijah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Xiao Ying

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Everything was good, however the room never got replenishment of shampoo, conditioner, shower gel, etc. even we asked for it.
Aufenthalt von 7 Nächten im April 2024

10/10 – Hervorragend

Roger

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024

4/10 – Schlecht

Judy

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
At check in key card was not able to to be activated. Hot tub was not working. We have to ask a few times for toilet paper, coffee and tissue. We should not have to ask for these to be replenished. Very disappointed that hot tub was not working.
Aufenthalt von 5 Nächten im April 2024

6/10 – Okay

Susan

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Dishwasher smelt. The hot water was just warm to cold. Was a room for 4 people but only had 3 person utensils.
Aufenthalt von 7 Nächten im April 2024

10/10 – Hervorragend

Susy, Tampa

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love it
Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

Vincent

Geschäftlich gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
DO NOT STAY HERE!!! We notified the front desk multiple times over the 2 night stay that we had no hot water in room 519! They told us maintenance was working on it and going in roof to address problem. They were going to let us know when fixed and would check in! No call, no check to see if it was fixed. We called 3xs and went to the front desk to notify again two other times. Never got fixed! We woke Saturday morning to cops notifying our vehicle we were traveling in was broken into over the night. This is paid parking and seemed to be in a very safe area! A window was complete it broken out! We asked hotel staff if they had something (cardboard etc) we could cover the window with while we drove to window repair! We were very rudely told no! We asked if they were aware of what had occurred in their parking lot over night. They were! No offer to help, apology, or show of concern! They were of no help at all! They were the most insensitive, unprofessional, staff I have ever dealt with! I was totally shocked for a Hilton property and staff!!! We love staying at Hilton properties and are Hilton Members!! Total disappointment and horrible experience!!! When asked about cameras, we were told there were none! We noticed there were in fact none outside or anywhere in hallways or any other place visible on their property!! Hilton, DO BETTER!!!!!!
Aufenthalt von 2 Nächten im April 2024

2/10 – Ungenügend

Marlo

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
Our vehicle and several other vehicles were broken into. Police was the one to notify us. Hotel staff did nothing to help us to try make a temporary windows, so we can get to the nearest Safelite. Not sure why they charge parking fee because they have no cameras or security on property
Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Kristine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location
Aufenthalt von 5 Nächten im April 2024

8/10 – Gut

Alexander Ruben

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
El precio del estacionamiento es muy caro. Estuvimos un día sin agua caliente. De todo lo demás no hay problema.
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Judith

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Big enough suite for our needs
Aufenthalt von 5 Nächten im April 2024

2/10 – Ungenügend

Sarah, Trenton

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The only reason this got 2 stars in any area is because a nice young lady named Isabella was kind to us upon checkout. I'll start by saying that we checked out a day early because i couldn't take it anymore. Here are some things you need to be aware of if you are going to stay here: 1. Your air will not work, there were 2 units under the windows in our room one didnt work at all and had "BR" where the temperature should have displayed. The other was set on 62 and the room never got below 78. It was so humid, far more humid than it was outside. Uncomfortably humid. I called the front desk 3 times and was told by a guy that someone was coming to fix it and they NEVER showed up. My husband said not to complain because their were reviews about staff going into peoples rooms who complained and he didnt want to get into an issue with that. 2. You will have bugs in your room. Not bed bugs and not roaches, but ants. Thousands of tiny ants and they will crawl on your feet in the night and bite your feet and ankles, they will also get into your 30.00 cupcakes and theres no surface safe from them. 3. Your room will be filthy, the bathroom floors had a greasy like film on them, the table in the kitchen was never wiped down, the floors were vaccumed. I went and bought clorox wipes and all of my own bedding and cleaned it myself. My feet were black on the heels after walking around. I bought slippers, and i would highly recommended that. I would never in a million years stay here again.
Aufenthalt von 5 Nächten im April 2024

2/10 – Ungenügend

Peter

Mit dem Partner gereist
No WiFi in the room and the reception is not friendly and is actually discriminatory
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Jan

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay, very friendly and helpful staff.
Aufenthalt von 5 Nächten im April 2024

10/10 – Hervorragend

Nicole

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location was great! 15 min drive to Disney, convention centre, and walking distance to restaurants and shopping. Our only complaint was the pool area. It's beautiful! But the umbrellas didn't stay open (pins needed were no where to be found), and the hot tub was cold when we arrived, and after we inquire about it on our third day did they actually realize something was wrong with it. Kind of made me sceptical about the pool area maintenance. Breakfast was good. Waffle-maker only came out of Sunday, it would have been nice to have it more often. Staff was super helpful and friendly, rooms were clean. Traffic was loud outside our window, and a/c unit was loud at night if you tried to have it cold, we just upped the temperature a couple degrees and that fixed it. The pool, gym, and laundry are shared with the Garden Inn. Parking is extra for stays less than 7 nights. Wednesday night social hour is not how it was pre covid. It was soup and salad, cheese and crackers, garlic toast, beer and wine, juice. But overall, it was a great experience. Aside from the hot tub and the traffic noise, it was great!
Aufenthalt von 7 Nächten im April 2024
Antwort von Hotel Management am 15. Apr. 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

10/10 – Hervorragend

Darrin Lee

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff very friendly. Good breakfast nice room.
Aufenthalt von 6 Nächten im April 2024
Antwort von Hotel Management. am 15. Apr. 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

10/10 – Hervorragend

Amanda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 11. Apr. 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

10/10 – Hervorragend

Luis

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was a bit apprehensive about this hotel because I booked it and then read the reviews which caused some concern, but I’m ultimately very happy we choose Homewood suites! The teenagers loved the hotel because it has a basketball court and I loved it because of its location and the full kitchen. Staff was friendly and resolved issues promptly and I will be booking with them for future outings in the Orlando area! Great family hotel.
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Management am 11. Apr. 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

10/10 – Hervorragend

Allison, mahopac

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A great inexpensive option for the Disney area. Staff was delightful. The pool was really nice and clean and hardly used at all. Not a lot of dining options nearby but there are tons of delivery options. Available through Uber and GrubHub. Rooms were spacious and clean.
Aufenthalt von 3 Nächten im März 2024
Antwort von Hotel Management am 7. Apr. 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

6/10 – Okay

Dmitry

I liked 2 rooms suit, but in the begining I reported about one not working aircondition and saftybox, nobody came to check/fix them!
Aufenthalt von 5 Nächten im März 2024
Antwort von Hotel Management am 7. Apr. 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations Thank you for sharing your experience. Your feedback is important to us and helps us grow.

8/10 – Gut

ALEISHA

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was clean. Staff was friendly. Breakfast was great. Pool was a little dirty, we didn’t use it. Kids loves basketball court. Would stay here again for the nights we stayed and the price
Aufenthalt von 4 Nächten im März 2024
Antwort von Hotel Management am 7. Apr. 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

8/10 – Gut

Carlos, Robbinsville

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice and family friendly hotel. Great pool area and a very decent breakfast. One thing we are still trying to get used to in the Orlando area, is the steep parking fees at the area hotels.
Aufenthalt von 3 Nächten im März 2024
Antwort von Hotel Management am 7. Apr. 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

10/10 – Hervorragend

James

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ok
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 28. März 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay up to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

2/10 – Ungenügend

Marcia

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Don't stay at this hotel! We asked many times to fix the dishwasher and it was never done. We had problems with the room door lock (key card), I had to go back to reception several times to fix it. Due to these inconveniences, manager Rosa said that they would give us a discount on our stay and that was not done either! This hotel has total disregard for guests!!
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Shirley am 26. März 2024
I want to thank you again for taking the time to review our hotel as well. I'm reaching out today to extend my apologizes for the poor conditions of the room. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. Feedbacks like this are always profoundly disturbing for us to read, and whenever a guest is this dissatisfied, it is an immediate concern for management. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Rest assured that your feedback has been taken to heart and that we will seize this opportunity for improvement. As your journey continues, we wish you well.

10/10 – Hervorragend

Gil

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente habitación y excelente ubicación.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Shirley am 25. März 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

10/10 – Hervorragend

Ashwin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Shirley am 25. März 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

10/10 – Hervorragend

Juan Ignacio

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All ok
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Shirley am 25. März 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

10/10 – Hervorragend

TINA

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Raining when there. Couldn’t see or do much
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Shirley am 25. März 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

10/10 – Hervorragend

Sandra

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was convenient no complaints the rooms were spacious
Aufenthalt von 5 Nächten im November 2023
Antwort von Shirley am 25. März 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

6/10 – Okay

Kristian, Oakville West

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist
Verbesserungswürdig: Personal & Service
Ok property, good for the price. Pool is not heated and was freezing; you also have to pay $25/night for parking.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Shirley am 26. März 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations when it came to the pool area. We will work diligently and get this rectified.

10/10 – Hervorragend

Jagdishkumar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great service. Enjoyed staying there
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Shirley am 25. März 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

10/10 – Hervorragend

Karla

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy limpio, y la zona muy segura y bonita
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Shirley am 25. März 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

6/10 – Okay

Isabella

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Antwort von Hotel Management am 26. März 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

2/10 – Ungenügend

Midiala

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
I’ve been at this hotel for 4 days there no hot water and at the front desk they said a lot of excuses but they never fixes, the breakfast table I have to cleaning by myself because nobody take care of that, and you have to paid for a parking when you get there!! There a lot of hotel around that one please don’t take this one…
Antwort von Shirley am 26. März 2024
I want to thank you again for taking the time to review our hotel as well. I'm reaching out today to extend my apologizes for the poor conditions of the room. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. Feedbacks like this are always profoundly disturbing for us to read, and whenever a guest is this dissatisfied, it is an immediate concern for management. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Rest assured that your feedback has been taken to heart and that we will seize this opportunity for improvement. As your journey continues, we wish you well.

8/10 – Gut

Tamara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Other than having to pay full parking rate for only being there 10 hours it was a very nice hotel. Good hot breakfast!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 26. März 2024
Thank you for taking a moment to share your experience with our hotel. I do want to express my deepest apologizes for the inconvenience this has caused, We will work on improving our hotel with all the feedback provided to us.

4/10 – Schlecht

Olivia

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
I booked the room a month in advance and called two weeks prior to my stay to verify my reservation and details. When I checked in, I was informed after checking my room that the king suite I booked was not communicated by Expedia and that room style was no longer available, but a double suite was. The elevators smelled and the floors were wet. I had to shoulder into my door because it was stuck and then had to roughly push it closed or it wouldn't lock. The walls in the dining area were dug into, the bathroom vanity was broken, and there was blood droplets on the carpet outside of the bathroom. The staff was nice and the bathroom items smelled good, though.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 26. März 2024
I want to thank you again for taking the time to review our hotel as well. I'm reaching out today to extend my apologizes for the poor conditions of the room. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. Feedbacks like this are always profoundly disturbing for us to read, and whenever a guest is this dissatisfied, it is an immediate concern for management. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Rest assured that your feedback has been taken to heart and that we will seize this opportunity for improvement. As your journey continues, we wish you well.

4/10 – Schlecht

Amanda

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hotel Management am 26. März 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

8/10 – Gut

Carole

Mit dem Partner gereist
Gut: Personal & Service
Good location, check in was easy. Staff was friendly and professional.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 26. März 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay up to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

6/10 – Okay

Gissel

Gut: Personal & Service
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 26. März 2024
Thank you for the feedback about your recent stay. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

8/10 – Gut

Bryanna

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There was a lot of humidity in the room and smelled like bleach. The place was very clean but the smell was just too strong. Besides that it was nice and spacious.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 26. März 2024
Thank you for the feedback about your recent stay. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

6/10 – Okay

Carl, Reidsville

Mit dem Partner gereist
Outdated tub and the bed and pillows were awful
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 26. März 2024
Thank you for the feedback about your recent stay. I'm reaching out today to extend my apologizes for the poor conditions of the room and pool area. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

10/10 – Hervorragend

Ms z

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place, price was right. Breakfast was excellent .
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Shirley am 25. März 2024
Thank you for taking a moment to share your experience with our hotel. I am so happy to hear that you enjoy our complimentary breakfast. Thank you again for the 5/5 rating! We hope to welcome you back soon!

8/10 – Gut

Daniela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 26. März 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay up to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

10/10 – Hervorragend

SINDY, cape coral

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent property!!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Shirley am 25. März 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!