2/10 – Ungenügend
Architects D.
9. Juni 2025
Verbesserungswürdig: Sauberkeit
DO NOT STAY HERE!!!!!!!!!
The absolute worst!!!! Doesn’t look anything like the pictures! We have an ongoing dispute about the property and we were offered a petty amount of money to make up for our concerns. 80% of our group moved out of the property after the first night and spent 1000’s on hotels. The pool was dirty and unhygienic a massive health and safety concern and not useable. The oven was uncleaned and not able to be used. There was lots of hair in the shower drains, mould on the walls and ceiling's, broken doors, broken pool guards, broken blinds. NOVA made no attempt to resolve any issues and their customer service team are rude. They will reply with ‘we are doing our best to sort this’ and nothing comes of it. We are now in awaiting our credit card company to issue a chargeback before we further pursue legal options. Whatever you do - DON’T BOOK! We were a group of 8 Mothers and their 8 World Champion daughters looking to celebrate after winning the Dance World Championships and this completely ruined that accomplished. DREADFUL!!!!
Architects D.
Aufenthalt von 5 Nächten im April 2025