2/10 Horrible
doug r.
15 nov. 2023
Les points forts : Propreté
A good location but a poorly run house.
Our 2 families used this house for a week of exploring Orlando. We started off from the begging on the wrong foot with this compnay/house. This is our third year in a row to rent a house in Bears Den. This was the first time the management emailed us a couple of days before our stay and said if we wanted the hot tub to be hot we would have to pay an large extra fee, we agreed to this and the pool and hot tub was still not hot when we arrived. The house was vacant the day before our stay but they still wanted another large extra fee to let us in at 3:15 pm instead of 4.
The dish washer never worked while we were there and they sent 3 different people out to fix it without luck(not fun with 10 people) The wifi never worked and we used our hot spots. A curtain rod fell down and hit someone.
The house comes completely devoid of even the most common supplies, you are expected to buy TP, trash bags, hand soap, shower soap, laundry detergent, basic cooking utensil Most houses leave the supplies(coffee filters or satl and pepper) behind that other folks bought and it works out that you only have to resupply a few spices and such but not these guys.
We are fortunate to stay in 15 or so vacation rentals a year and this was one of the worst run and worst experiences we can remember.
doug r.
Séjour de 7 nuits en novembre 2023