Poolbar

Bewertungen von Quality Inn At International Drive

2.5 out of 5
Quality Inn At International Drive
8300 Jamaican Ct, Orlando, FL

Bewertungen

6.4
432 von insgesamt 1828 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
435 von insgesamt 1828 Gästebewertungen haben eine Bewertung von 8 - Gut" "
332 von insgesamt 1828 Gästebewertungen haben eine Bewertung von 6 - Okay" "
303 von insgesamt 1828 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
326 von insgesamt 1828 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6.4/10

Sauberkeit

7.0/10

Personal & Service

6.2/10

Ausstattung

6.0/10

Zustand der Unterkunft

6.6/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Edward

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
So lala
wie alle Hotels in dieser Preisklasse zweckmäßig und etwas Heruntergekommen.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Sophia CSR am 29. Jan. 2024
Hi Edward,Thank you for your feedback. We appreciate your stay and would love to hear more about how we can improve for your next visit. We hope to have the chance to welcome you back and offer an improved stay in the future.

6/10 – Okay

Veronika

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Hotel needs urgend renovation. There were cockroaches on the (old and ugly) carpet. Nice breakfast with waffles. Personal was very friendly.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Sophia CSR am 17. Okt. 2023
Dear Guest,We appreciate your positive comments about our friendly staff and the enjoyable breakfast with waffles. However, We apologize for any inconvenience caused by the issues with the carpet and roaches. Our Team are actively addressing the issue to enhance our guests' experience.Your insights are valuable, and we hope to have the opportunity to welcome you back in the future with improved facilities.

10/10 – Hervorragend

Sandra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wir wurden freundlich empfangen. Die Lage mit dem großen Parkplatz war sehr gut. Das angebotene Frühstück war gut. Wir hatten zwei Zimmer gebucht und in einem Ging die ganze Zeit der Haar Trockner gar nicht und die Klimaanlage lies sich nicht regeln - das wurde leider nicht behoben, obwohl wir dieses an der Rezeption mehrfach angesprochen hatten. Die Ausstattung war uns völlig ausreichend, da wir viel unterwegs waren. Wir würden dieses Hotel auf jeden Fall wieder buchen.
Aufenthalt von 11 Nächten im März 2023
Antwort von Sophia CSR am 13. Apr. 2023
Hi Sandra,Thank you for your feedback! We're glad you had a friendly welcome and found our location and parking convenient. We apologize for the inconvenience you experienced with the hair dryer and air conditioning in one of the rooms. We'll make sure to address this with our maintenance team to ensure it doesn't happen again in the future. Despite this, we're happy to hear that the overall equipment was sufficient for your needs and that you would consider booking with us again. We look forward to welcoming you back on your next visit.

6/10 – Okay

Jacques

Verbesserungswürdig: Personal & Service
Frühstück war leider nicht der Knaller, Säfte wurden tagelang nicht aufgefüllt, trotz der Nachfrage beim Personal. Es gab keinen Toast.
Aufenthalt von 2 Nächten im September 2022
Antwort von Sophia CSR am 25. Sept. 2022
Hello,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better for the next time. We will always ensure that we keep delighting you with our facilities and services.

6/10 – Okay

Susanne

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Die Zimmer sind dringend renovierungsbedürftig, insbesondere die Badezimmer und der Teppichboden. Das Frühstück lässt sich als solches nicht bezeichnen, Kaffee, Saft und ein "Fertigsandwich", welches selbst in der Mikrowelle aufzuwärmen ist - schrecklich! Die Betten waren aber ok.
Aufenthalt von 2 Nächten im April 2022
Antwort von Sophia CSR am 8. Juni 2022
Hello, It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.

8/10 – Gut

Juan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
En general todo bien
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Erika, Gurabo

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Muy buena ubicacion pero deberia mejorar la limpieza. El cuarto olia a cigarrillo a pesar de que era un cuarto para no fumadores.
Aufenthalt von 7 Nächten im April 2024
Antwort von Sophia CSR am 1. Mai 2024
Hi Erika,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Gut

Katiria

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Había leído varios comentarios muy malos acerca del hotel. En mi pareces está súper bien, todos los días nos dejaban toallas limpias y papel sanitario. Siempre que me hospedo en un hotel no me gusta que recojan la cama, por eso no me molesto que no recogieran la mía. La transportación muy efectiva, los días que visitamos Universal, Island y SeaWorld no movimos en la transportación del hotel. Deberían de darle un poco de cariño a la alfombra de la habitación; pues estaba un poco manchada. De todo lo demás súper bien; la habitación tiene televisión, microondas, nevera, secadora de pelo y plancha para la ropa. Está ubicado en un lugar muy bueno en el cual puede moverte a pies.
Aufenthalt von 7 Nächten im April 2024
Antwort von Sophia CSR am 1. Mai 2024
Hi Katiria,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.

10/10 – Hervorragend

Iris Y

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
ubication and transportation service
Aufenthalt von 2 Nächten im April 2024
Antwort von Sophia CSR am 1. Mai 2024
Hi Iris Y,I am pleased to hear that you found our hotel's location convenient, and we're glad you enjoyed our transportation service. Thank you for choosing us, and we hope to have the opportunity to serve you again in the future!

10/10 – Hervorragend

Edgardo Y Garcia

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
La localización
Aufenthalt von 4 Nächten im April 2024
Antwort von Sophia CSR am 1. Mai 2024
Dear Guest,We are delighted to hear that you found our hotel's location convenient! Thank you for choosing to stay with us. We hope to have the pleasure of hosting you again in the future.

4/10 – Schlecht

Raul, Miami

Mit dem Partner gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
The property charge me taxes, when i already paid for it on expedia app. Also the cleaning person in 4 nights just clean the room one time and then he knocked to change towels at 7 am
Aufenthalt von 4 Nächten im April 2024
Antwort von Sophia CSR am 27. Apr. 2024
Hi Raul,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We will investigate your feedback with our management for prompt action.

2/10 – Ungenügend

Juan

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 8 Nächten im April 2024
Antwort von Sophia CSR am 27. Apr. 2024
Hi Juan,I sincerely apologize for any issues you experienced during your stay. We are disappointed that we were not able to meet your expectations. We would appreciate it if you could share with us how we can make your next visit more pleasant. We hope for the opportunity to make things right and regain your trust in our services and hospitality.

4/10 – Schlecht

Celeste

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Sophia CSR am 27. Apr. 2024
Hi Celeste,It's disheartening to learn that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate any specific details about your stay so that we can address and improve upon the areas that didn't meet your expectations.

8/10 – Gut

bruce

Mit dem Partner gereist
Gut: Personal & Service
We really liked this place for its convenience to everything lots of shopping and things to do in the area. The rooms could use some updating. They still have carpet which looks old, but look clean. Our fridge the door didn’t close properly so it was all iced up inside. Dust in the corners, but bed and towels clean. had a lot of choices for the included breakfast each morning. Waffles with the little waffle machine was very good and cereal and oatmeal, eggs, sausages, toast, etc. Pool was very nice, lots of loungers and tables to sit at . All in all for the money you can’t go wrong, if you want to go to Florida and save a little money. I would go back :)
Aufenthalt von 7 Nächten im April 2024
Antwort von Sophia CSR am 24. Apr. 2024
Hi Bruce,We highly value your business and appreciate your feedback. Your comments about the aspects of your stay that you enjoyed, as well as areas where we can improve, will help us enhance the experience for you and other guests in the future. We hope to have the pleasure of welcoming you back soon.

8/10 – Gut

Beatriz

Gut: Sauberkeit und Zustand der Unterkunft
Within walking distance from a great selection of restaurants and minor attractions like the Wax Museum and Aquarium
Aufenthalt von 3 Nächten im April 2024
Antwort von Sophia CSR am 23. Apr. 2024
Dear Guest,It's great to hear that you enjoyed your stay with us and appreciated our prime location. We are excited to have you back soon!

2/10 – Ungenügend

Arsenio

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was disgusting. Upon arrival, the lobby was dirty, torn chairs, dirty carpets and very poor customer service, when asked why it was so hot in the lobby, they replied that they had no idea. There was no ice in any of the machines. The room looked like a crime scene, there was a stain behind the chair that looked like it could be any bodily fluid. One of the beds was broken with a hole in the middle. The mat in the bathroom was dirty and the tub clogged. Very poor lighting, 2 lightbulbs out. A lot of loud music right outside our door in room 105. Overall disgusting, I guess u get what u pay for, nevertheless; this place should be condemned.
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 23. Apr. 2024
Dear Guest,I'm deeply sorry to learn about your unpleasant experience. This is certainly not the standard we aim to uphold. Your feedback is taken very seriously, and we'll be sure to investigate and address the issues promptly. Please accept our sincere apologies for the discomfort you faced. We value your patronage and hope to have the chance to regain your trust on a future visit.

10/10 – Hervorragend

eneida

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Todo muy bien
Aufenthalt von 5 Nächten im April 2024
Antwort von Sophia CSR am 21. Apr. 2024
Dear Guest,We are thrilled to hear that everything met your expectations. Thank you for your positive feedback. We're looking forward to welcoming you back soon!

10/10 – Hervorragend

kelly

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
easy to get to placese
Aufenthalt von 5 Nächten im April 2024
Antwort von Sophia CSR am 21. Apr. 2024
Hi Kelly,I am pleased to hear that our location made it easy for you to access nearby attractions. Thank you for choosing to stay with us, and we hope to welcome you back for another convenient visit soon!

6/10 – Okay

Carlos

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
The property it is good for sleeping not to much noises, in a very good ubication for restaurants, shopping and theme parks. One bad thing is the maintenance of the property it is poor the elevators are terrible and during our stay the closest elevator to our room was out of service. The food is not to bad, but always the same type.
Aufenthalt von 5 Nächten im April 2024
Antwort von Sophia CSR am 21. Apr. 2024
Hi Carlos,Thank you for your detailed feedback. We're glad to hear that you found our property conducive to a good night's sleep and appreciated its convenient location. We apologize for the maintenance issues you encountered and assure you that we are working to address these concerns. Regarding the food, we appreciate your input and will take it into consideration as we strive to enhance our offerings. We hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 – Hervorragend

Janet

Gut: Sauberkeit, Personal & Service und Ausstattung
Nothing fancy, but clean, practical, easy to reach and on a smaller budget definitely good value.
Aufenthalt von 3 Nächten im April 2024
Antwort von Sophia CSR am 19. Apr. 2024
Hi Janet,Your satisfaction is our top priority, and we aim to offer great value for the services we provide. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

2/10 – Ungenügend

Swaroop

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Had issues with the key and front door. Had to come to the lobby multiple times to fix the issue.
Aufenthalt von 4 Nächten im April 2024
Antwort von Sophia CSR am 19. Apr. 2024
Hi Swaroop,We apologize for the inconvenience you experienced with your room key and front door during your stay. Your feedback is important to us, and we will address this issue with our team to prevent recurrence in the future.

8/10 – Gut

Armando

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overall it was good
Aufenthalt von 4 Nächten im April 2024
Antwort von Sophia CSR am 18. Apr. 2024
Hi Armando,Our team is delighted to hear that you had a good overall experience during your stay with us. Your satisfaction is our priority, and we're thrilled to have met your expectations. Thank you for choosing our hotel.

10/10 – Hervorragend

Sergio

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Is very well located. Just in front of Icon Park and near many good restaurants.
Aufenthalt von 6 Nächten im April 2024
Antwort von Sophia CSR am 18. Apr. 2024
Hi Sergio,We're pleased to hear you found our location favorable. We hope it added to the overall enjoyment of your stay. Thank you for choosing us.

8/10 – Gut

Obner

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I honestly likes the stay. I just didn't like the smell in my room, smelled old or like wet carpet. The light in the room I was staying in was not functional. Over all the place was safe and quiet.
Aufenthalt von 3 Nächten im April 2024
Antwort von Sophia CSR am 18. Apr. 2024
Hi Obner,I am glad to hear that you overall enjoyed your stay with us. However, we apologize for the inconvenience caused by the smell in your room and the issue with the light. Your feedback is valuable to us, and we'll address these issues promptly to ensure a more comfortable experience for you and future guests.

8/10 – Gut

Leonardo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
El desayuno no es nada bueno. Explicado asi: el primer dia es perfecto, el.segundo dia ya cienza a cansar por q es exactamente igual q el primero, y asi. Todos los dias el desayuno es lo mismo.
Aufenthalt von 9 Nächten im März 2024
Antwort von Sophia CSR am 18. Apr. 2024
Hi Leonardo,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

10/10 – Hervorragend

Maribel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelente hotel
Aufenthalt von 5 Nächten im April 2024
Antwort von Sophia CSR am 18. Apr. 2024
Hi Maribel,I am thrilled to hear that you found our hotel excellent! Your satisfaction is our priority, and we're grateful for your support. We hope to have the pleasure of welcoming you back in the future for another memorable experience.

10/10 – Hervorragend

Maribel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelente lugar y excelente localización
Antwort von Sophia CSR am 16. Apr. 2024
Hi Maribel,We are delighted to hear that you found our hotel to be an excellent place with an excellent location! Thank you for your kind words. We strive to provide the best experience for our guests, and we're thrilled that you enjoyed your stay with us. We look forward to welcoming you back again in the future!

6/10 – Okay

Shar Louis

Aufenthalt von 3 Nächten im April 2024
Antwort von Sophia CSR am 16. Apr. 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your honest rating and are committed to continuously improving our services to better meet your expectations. If there are specific areas where you feel we can enhance your experience, please do not hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations on your next visit.

8/10 – Gut

Osvaldo

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 14. Apr. 2024
Hi Osvaldo,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 – Gut

Terry

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Breakfast
Aufenthalt von 3 Nächten im April 2024
Antwort von Sophia CSR am 9. Apr. 2024
Hi Terry,Thank you for your 4-star rating! We're glad to hear that you enjoyed your experience with our service. We always strive to provide the best possible experience for our customers, so if there is anything that we could improve upon, please do not hesitate to let us know. We appreciate your feedback and hope to serve you again in the future.

10/10 – Hervorragend

Rose

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy buena para ir a los parques (quedan cerca) y tiene muchos restaurantes y atracciones cerca. La pisicna y el jacuzzi son un super plus; tiene una vista hermosa en las noches y el desayuno es variado. Como todo hotel tiene sus detalles, pero no me quejo.
Aufenthalt von 3 Nächten im April 2024
Antwort von Sophia CSR am 9. Apr. 2024
Hi Rose,Your acknowledgement of our efforts brings us immense joy. It is our utmost pleasure to have contributed to your positive experience, and we eagerly anticipate the privilege of hosting you again for another exceptional stay in the near future!

10/10 – Hervorragend

Naty

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Muy punto
Aufenthalt von 6 Nächten im März 2024
Antwort von Sophia CSR am 6. Apr. 2024
Hi Naty,A hearty thanks for your review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our team hopes to have the chance to serve you again on your next visit.

10/10 – Hervorragend

Joseph

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stay here every year transportation to the parks restaurants attractions nearby
Aufenthalt von 4 Nächten im März 2024
Antwort von Sophia CSR am 6. Apr. 2024
Hi Joseph,Our team is committed to providing you with a seamless and enjoyable experience. It's wonderful to hear that our convenient location near transportation to the parks, restaurants, and attractions adds to your stay. We appreciate your loyalty and look forward to welcoming you back for another wonderful stay!

8/10 – Gut

Eileen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
La pasamos super y muy agradable
Aufenthalt von 4 Nächten im März 2024
Antwort von Sophia CSR am 1. Apr. 2024
Hi Eileen,I'm thrilled to hear that you had a great experience with our service and enjoyed your stay. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again.

2/10 – Ungenügend

Jose cruz

Pague dos reservaciones y cuando llegue hacer el cheking me dicen que no tenian habitaciones disponibles
Aufenthalt von 3 Nächten im März 2024
Antwort von Sophia CSR am 2. Apr. 2024
Hi Jose,Thank you for sharing your review. We apologize for any inconvenience you may have experienced. This is not typical of our guests' experiences at our property. We have brought this issue to the attention of our management team. If you still have any concerns, kindly contact the property to resolve the issue.

8/10 – Gut

JORGE FABIO

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Tienen que tener pendiente, que le hacen unos cargos ocultos cuando usted llega, a mí por cinco noches, me cobraron 60 $ adicionales, que no lo tenía contemplado ni por EXPEDIA ni me avisó el Hotel tampoco
Aufenthalt von 5 Nächten im März 2024
Antwort von Sophia CSR am 1. Apr. 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 – Gut

edwin

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Zustand der Unterkunft
Eln servicio de Internet no es el mejor. Muy inconsistente. El desayuno es el mismo todos los días, con muy limitadas opciones. Cero queso y jamon y no lo varían nunca. Todos los dias desayunas lo mismo.
Aufenthalt von 7 Nächten im März 2024
Antwort von Sophia CSR am 30. März 2024
Hi Edwin,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the inconsistency of our internet service and the limited options in our breakfast offerings. Your comments are valuable, and we will work to improve these areas to provide a better experience for our guests.

6/10 – Okay

Loreyn Marie Gonzalez, CANOVANAS

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit
Tiene muy buena ubicación pero tienen q mejorar la limpieza.
Aufenthalt von 3 Nächten im März 2024
Antwort von Sophia CSR am 30. März 2024
Dear Guest,We greatly appreciate your business, and your feedback holds immense value to us. Sharing your positive experiences and suggestions for improvement enables us to deliver an even better experience for you and all our future guests. We look forward to welcoming you back soon, and thank you for choosing us as your destination of choice.

6/10 – Okay

Brian

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Sophia CSR am 29. März 2024
Hi Brian,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!

2/10 – Ungenügend

jessica

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bad room and condition for the price.
Aufenthalt von 4 Nächten im März 2024
Antwort von Sophia CSR am 27. März 2024
Hi Jessica,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 – Schlecht

KENIA

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
room service only exchange towels, not even straight the bed; comforter was with visible dirty spots on it. bathroom had poor condition toilet seat and bath tub overall needs update
Aufenthalt von 3 Nächten im März 2024
Antwort von Sophia CSR am 27. März 2024
Hi Kenia,I sincerely apologize for the shortcomings you experienced with our room service and the condition of the room during your stay. Your feedback is invaluable, and we will take immediate action to rectify these issues and ensure a higher standard of service and cleanliness for our guests.

8/10 – Gut

Kirsten

Aufenthalt von 2 Nächten im März 2024
Antwort von Sophia CSR am 16. Apr. 2024
Hi Kirsten,Your favorable rating is highly appreciated, and we are dedicated to achieving complete guest contentment. Your input and suggestions for your upcoming visits are always encouraged, as they contribute to enhancing our offerings. We eagerly anticipate the chance to assist you once more on your next stay.

8/10 – Gut

Ashay

Aufenthalt von 3 Nächten im März 2024
Antwort von Sophia CSR am 16. Apr. 2024
Hi Ashay,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

6/10 – Okay

Perpetua A. H

Wi-Fi access was a limited making it difficult to connect and work. Breakfast was basic and there was no variety throughout my stay
Aufenthalt von 5 Nächten im März 2024
Antwort von Sophia CSR am 26. März 2024
Dear Guest,We apologize for the limited Wi-Fi access and the lack of variety in breakfast during your stay. Your feedback is valuable, and we'll work to improve our services for a better experience in the future. Thank you for bringing this to our attention.

2/10 – Ungenügend

Arnold

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
breakfast was good but air condiner not working in dining area hot. didnt get good room service curtians dirty in room and blankets on beds stand dirty not good!
Aufenthalt von 14 Nächten im März 2024
Antwort von Sophia CSR am 26. März 2024
Hi Arnold,Appreciate you for sharing the review of your recent stay with us. I am particularly pleased that you liked our breakfast offerings. However, we apologize for the inconvenience you faced regarding these issues. Please note that your concerns have been passed on to the concerned team for improvement. Hope to serve you better on your next stay.

4/10 – Schlecht

Tim

Aufenthalt von 2 Nächten im März 2024
Antwort von Sophia CSR am 14. Apr. 2024
Hi Tim,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

10/10 – Hervorragend

Jeffrey, Johnstown

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like that it is near Universal, and ICON Park.
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 26. März 2024
Hi Jeffrey,I am pleased to hear you found our location favorable. We hope it added to the overall enjoyment of your stay. Thank you for choosing us.

8/10 – Gut

Mark

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The free breakfast was nice. The TV channel selections was poor.
Aufenthalt von 2 Nächten im März 2024
Antwort von Sophia CSR am 23. März 2024
Hi Mark,Thank you for your feedback. We are glad you enjoyed the complimentary breakfast. We apologize for any inconvenience regarding the TV channel selection and will take your comments into consideration for future improvements.

2/10 – Ungenügend

Rajender

Aufenthalt von 4 Nächten im März 2024
Antwort von Sophia CSR am 9. Apr. 2024
Hi Rajender,It's disheartening to learn that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate any specific details about your stay so that we can address and improve upon the areas that didn't meet your expectations.

10/10 – Hervorragend

MANUEL

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place to stay
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 19. März 2024
Hi Manuel,I'm thrilled to hear that you had a great experience with our service and enjoyed your stay. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again.