Every other year, I take my three children and their six children on vacation. This year, they wanted to go to the amusement parks in the Orlando/Kissimmee area. When we checked in on Saturday, there was no Wi-Fi. I did not call the property management company as I did not see this as an emergency. Also, the grill was sub-par. For a property this size, the grill should have been larger and better quality. On Sunday, the power went out due to a storm. I did notify property management so they could contact the power company. This was handled immediately, and the power was back on within an hour. At this time, I told the PM that I would be at their office on Monday to discuss other things - grill and no Wi-Fi. I was told that the Wi-Fi was plugged in behind the couch. It was unplugged, so that was a quick fix. First thing Monday morning, Richard appeared on the pool deck, checking on the grill. He and I disagreed on the quality of grill - I would not use this mediocre item at my home. It burned food in the front and food in the back was raw. Because I was not offered a reasonable refund, I decided to keep the grill for the week and my sons would just have to constantly rotate food so it cooked evenly. The only other real complaint we had was that the trash bin on the front porch was FULL of trash when we arrived (with one bag of trash opened and spilling out), presumably from the cleaning crew. Loved the property even though there were minor glitches.