2 outdoor pools, open 7:00 AM to 10:00 PM, cabanas (surcharge)

Bewertungen von Sheraton Orlando Lake Buena Vista Resort

4 out of 5
Sheraton Orlando Lake Buena Vista Resort
12205 S Apopka Vineland Rd, Orlando, FL

Bewertungen

7.4

Gut

429 von insgesamt 1068 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
225 von insgesamt 1068 Gästebewertungen haben eine Bewertung von 8 - Gut" "
152 von insgesamt 1068 Gästebewertungen haben eine Bewertung von 6 - Okay" "
120 von insgesamt 1068 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
142 von insgesamt 1068 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7.4/10

Sauberkeit

7.8/10

Personal & Service

7.4/10

Ausstattung

7.2/10

Zustand der Unterkunft

7.4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Georgino Mathias

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pool jacuzzi game room friendly staff
Aufenthalt von 5 Nächten im April 2024

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024

8/10 – Gut

Roberto

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Heni

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024

6/10 – Okay

Julie

Mit der Familie gereist
Gut: Sauberkeit
While the price for this hotel seemed great when making reservation, what they don’t advertise is the fact that they charge $25 per day for parking AND $25 per day for a “resort fee!” While there was a pool, I don’t know how they can charge a resort fee of any kind. So, an additional $50 per day basically. Why not just add it to the total room price up front? I hate the bait and switch! So annoying!
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 29. Apr. 2024
Dear Julie,Thank you for your feedback. We understand your frustration regarding parking and the resort fee. Transparency is crucial, and your comments are invaluable as we strive to enhance our guest experience. We hope to better meet your expectations in the future.

10/10 – Hervorragend

Melissa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff are all fantastic there were 2 people in the mornings that we would see and they made you feel like you are family.
Aufenthalt von 5 Nächten im April 2024
Antwort von General Manager am 29. Apr. 2024
Dear Melissa,We're thrilled that our morning team members made you feel like part of the family. Providing exceptional hospitality and creating a welcoming atmosphere is what we strive for. Your kind words will be shared with our team, and we can't wait to welcome you back to Sheraton Orlando Lake Buena Vista Resort.

6/10 – Okay

Joseph

Geschäftlich gereist, Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Room smelled like cat urine and ac unit was super loud
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 29. Apr. 2024
Dear Joseph,Thank you for taking a moment to leave a review. It was a pleasure having you as our guest recently; however, we regret your disappointment with your experience. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable and clean accommodations. We will be sure to have a discussion with the respective teams to ensure any odor issues are swiftly resolved and any necessary adjustments or repairs are made promptly. We hope you will give us another chance to change your perceptions down the line.

2/10 – Ungenügend

Cory

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I arrived to my room to fine it had an odor and discovered that there was food left behind the bed. I was expecting to get another room but was told that they would send some one up to clean it. After that we did not feel the room was clean and spent maybe 1hr clean behind them. This experience was disappointing.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 26. Apr. 2024
Dear Cory,It saddens us to know your experience staying with us was not up to our standards. We apologize for the problem you encountered, and our team will review your comments to ensure this situation does not recur. Thank you for your feedback, as it helps us to identify improvement areas. Should you be in the area again, we hope you will consider staying with us.

8/10 – Gut

wanda Ivette

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024

4/10 – Schlecht

Sylvain

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Tres vieux et pas d’entretien Odeur dans la chambre Tout est de base Il nous oblige à un frais de 25$ us pour se stationner Je n’est pas apprécié mon séjour Ce n’est pas un 4 étoiles tel qu indiqué sur votre site
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 24. Apr. 2024
Dear Sylvain,Guest satisfaction means everything to our team, so while we thank you for being our guest and sharing your feedback, we are very disappointed to see that you were not pleased with your stay. Feedback helps us make effective changes, so we will be sure to review your comments with our team. We're grateful for your time and wish you safe travels.

10/10 – Hervorragend

Bryan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Too many people checking in at once and not all booths open
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 24. Apr. 2024
Dear Bryan,Thank you for your review. Based on your perfect rating, it seems you enjoyed your overall experience! However, we regret your disappointment with the check-in process, and we'll be sure to share your concerns internally to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope you enjoyed your time in Orlando.

10/10 – Hervorragend

Salvador

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All good
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 24. Apr. 2024
Dear Salvador,Thank you for staying with us and for your feedback. We're glad you had a five-star experience. We hope to welcome you back soon for another great stay.

6/10 – Okay

Jane

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
I HATE THIS RESORT!!! (1) I could not get the car out of the parking lot after checkout. The EXIT gate screen said I needed my room key. But I had turned it in when checking out. I had to back up, turn the car around, go back to the valet station, and they walked me through the screens needed for them to raise the gate. Why wasn't something said when I turned the room keys in? We wasted 20 minutes just getting out of the parking lot. 2) There is no way to order breakfast off a menu. There was a breakfast buffet for over $20.00 per person. Aside from that, there was a Marketplace with "Grab 'n Go". 3) For lunch, you can order off a menu only at the Pool Bar & Grill. However, the bartenders are more interested in pushing out $16 cocktails than taking an order for a $16 pizza. One bartender (Kaycin??) actually ignored us for over 15 minutes (only 6 customers were there) after we requested menus, and we had to ask the other one to help us. And that was the 2nd day in a row being ignored by Kaycin (sp?). The resort should provide adequate service from the only restaurant open for lunch. 3) The pools look serene and inviting in promotional photos. The reality is screaming kids on the water slide and splashing from water volleyball smackdowns, and noisy machinery. 4) Our room safe did not work. The pillows were soft and lumpy. That said..... 1) the staff in the Marketplace tried hard to please 2) the pool area was well maintained
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 24. Apr. 2024
Dear Jane,Thank you for taking the time to provide feedback about your recent stay. While are happy that you found our pool to be well-maintained and our Marketplace staff to be friendly, we're saddened to hear about the issues that affected your visit. Our goal is to provide incredible amenities for our guests along with impeccable service and we are disappointed that we fell short of that goal. Please know that we will be sure to review your comments with our team so that all employees can make immediate improvements to ensure each guest feels welcome and is well taken care of. If you happen to be in the area again, we hope you will consider staying with us again to change your perceptions.

10/10 – Hervorragend

Yassin Hamdi Abderrahman-

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice
Aufenthalt von 4 Nächten im April 2024
Antwort von General Manager am 24. Apr. 2024
Dear Yassin,It was a pleasure hosting you at Sheraton Orlando Lake Buena Vista Resort! We're glad you enjoyed your visit, and we look forward to seeing you again soon.

10/10 – Hervorragend

Shravani

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice resort
Aufenthalt von 3 Nächten im März 2024
Antwort von General Manager am 24. Apr. 2024
Dear Shravani,It was wonderful to host you at Sheraton Orlando Lake Buena Vista Resort for your recent getaway. We're thrilled to hear that you thoroughly enjoyed your stay at our exciting resort. Next time you are in Orlando, we hope you'll stay with us again!

10/10 – Hervorragend

Randa-Gae

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It’s was a great stay my son loved the pool area.. and it’s walkable there’s a dunkis, Starbucks or Olive Garden right next door.
Aufenthalt von 4 Nächten im April 2024
Antwort von General Manager am 24. Apr. 2024
Dear Randa-Gae,Thank you so much for the five-star review. We are so happy to hear you and your family had such a great stay with us and were able to take full advantage of our delicious nearby dining options and relaxing pool area. We hope we'll see you again soon!

8/10 – Gut

William

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Joan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Very good
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 18. Apr. 2024
Dear Joan,Thank you for your review and for giving us a perfect rating. We are delighted you thoroughly enjoyed your recent experience, and we hope you return soon!

10/10 – Hervorragend

Mileyli Vega

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Mohammad

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
The lady check me in , she is the best ever I travel a lot but never have checked in smooth With smile and respect like this time She is 5 star Ill always put sheraton first
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 16. Apr. 2024
Dear Mohammad,Thank you for your wonderful feedback! We're thrilled that your check-in experience was exceptionally smooth and welcoming. Recognizing a team member as a standout is truly gratifying, and we will be sure to share your kind words. We look forward to warmly welcoming you back to Sheraton Orlando Lake Buena Vista Resort!

8/10 – Gut

Victoria

Mit dem Partner gereist
This property was gorgeous until you get to the rooms. They were pretty average looking, not what I expected from a Sheraton but overall they were okay.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 12. Apr. 2024
Dear Victoria,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience! That said, we regret your disappointment with our accommodations. We'll be sure to share your feedback internally, as we are always seeking ways to elevate our guest experience. It was a pleasure having you here, and we hope you return soon.

10/10 – Hervorragend

genoris wipp

Gut: Personal & Service und Ausstattung
Needs and update
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 12. Apr. 2024
Dear Genoris,Thank you for your review. Based on your perfect rating, it seems you enjoyed your overall experience! That said, we are always seeking new ways to improve our facilities and the services we offer our guests, so we'll be sure to share your feedback with our internal team for further consideration. It was a pleasure having you here, and we hope you return soon.

6/10 – Okay

Jeff

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Once we checked in and got to the room, we noticed the sheets had black long hair and short stubbly hair on the sheets and pillows. They moved us to an “upgraded room” which was a pool view instead of a street view. The hall way to the room and elevators wreaked of marijuana. The pool area was nice but good luck finding seats around the pool during the day. It was easy to find parking in the self parking lot, the downside was either $25/day for that or $30/day for valet. The valet parking was right next to self parking, so there was no point in that. The hotel was comparable to a Red Roof Inn. Overall, the price of the hotel and other costs were not reasonable for the condition of the hotel. Will not recommend.
Antwort von General Manager am 11. Apr. 2024
Dear Jeff,We appreciate your detailed feedback regarding your recent stay. It's disappointing to hear about the cleanliness issues you encountered in your room, along with the issue in the hallway. What you describe falls short of our usual standards, and we sincerely apologize for any discomfort this caused. Your comments are valuable to us, and we will address these concerns with our team to ensure improvements are made. We're committed to ensuring a positive experience for all our guests, and should you be in the area again, we hope you will consider staying with us again.

8/10 – Gut

Brandy M

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
great hotel staff and overall great experience, everything was clean and safe, we stayed for the week and really enjoyed our stay.
Aufenthalt von 5 Nächten im April 2024
Antwort von General Manager am 11. Apr. 2024
Dear Brandy,Thank you for choosing to stay with us at Sheraton Orlando Lake Buena Vista Resort. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read our pristine accommodations were a highlight of your trip. The pleasure was all ours, and we hope you'll choose to visit us again soon.

6/10 – Okay

Amir

Gut: Sauberkeit und Personal & Service
It was a good experience
Aufenthalt von 5 Nächten im April 2024
Antwort von General Manager am 11. Apr. 2024
Dear Amir,Guest satisfaction is important to us, so we're happy to hear you enjoyed your visit. If there's anything we can do to make your next stay even better, please let us know. We hope to see you again soon.

6/10 – Okay

joseph d

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Food was ridiculously overpriced. Also could not pay cash for any of the food. And there was only one tiny trash can that was in the bathroom.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 9. Apr. 2024
Dear Joseph,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any disappointment with the room setup and food prices. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

8/10 – Gut

joe

Mit der Familie gereist
Gut: Personal & Service
Didn’t like up charge on food and drinks ….$20 for hamburger and $17 for a margarita and my favorite $12 for 3 mozzarella sticks and no I didn’t buy any of these things
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 9. Apr. 2024
Dear Joe,We appreciate your feedback, and we're happy to see much of your stay was pleasant. Your feedback about our food prices is appreciated, and we'll keep your comments in mind. The next time you're in town, please consider coming back to see us.

6/10 – Okay

Zonia

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

4/10 – Schlecht

Alex

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The person at the service desk was very serious and not inviting, the building is outdated and the hallways look old and smell like mold, the only amenity included in the the resort fee is the pool. I would not consider this hotel in the resort category.
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 9. Apr. 2024
Dear Alex,Thank you for sharing your feedback. It's concerning to hear about your experience with our service desk and the condition of our facilities. We are committed to providing all our guests with a welcoming atmosphere and comfortable environment. Your comments are invaluable as we continually work to enhance our amenities. Despite the issues mentioned, we hope to have another opportunity to demonstrate our dedication to excellence in hospitality.

8/10 – Gut

Todd

Aufenthalt von 2 Nächten im März 2024

6/10 – Okay

Aaliyah

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024

8/10 – Gut

Princina

Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

george

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a great property, and a great location with the staff who is extremely polite and courteous
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 4. Apr. 2024
Dear George,Thank you for your recent stay at Sheraton Orlando Lake Buena Vista Resort! We appreciate your feedback, and we're delighted to hear about your great experience. Our friendly staff are always there to assist our guests in any way possible, and our location is perfect for all the local fun and sights Orlando has to offer. We hope to host you again soon for another exceptional stay.

2/10 – Ungenügend

James

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024

2/10 – Ungenügend

Mariana

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
. They were overbooked and decided to cancel my reservation without any notice. Lack of customer support
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 4. Apr. 2024
Dear Mariana,What you have described is nowhere near the experience we want our guests to have. Your feedback is gratefully received, and we'll use your comments to ensure that an experience like the one you described doesn't happen again in the future. Please do not hesitate to reach out to us offline so that we can better assist you. Thank you, and we hope you will consider giving us another chance soon.

6/10 – Okay

Amarjot

Gut: Personal & Service
staff and service was nice but rooms were pretty outdated
Aufenthalt von 4 Nächten im März 2024
Antwort von General Manager am 4. Apr. 2024
Dear Amarjot,Thank you for sharing your feedback with us. We are glad that you found our staff and service to be pleasant. However, we apologize for any inconvenience caused by our rooms. Your constructive comments will be kept in mind as we continue improving our facilities for our great guests. We hope to welcome you back again soon for an even more exceptional stay.

10/10 – Hervorragend

Sonita l

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
it was good that they had easter activities for the kids
Aufenthalt von 3 Nächten im März 2024
Antwort von General Manager am 4. Apr. 2024
Dear Sonita,Thank you for choosing Sheraton Orlando Lake Buena Vista Resort! We're glad you and your kids enjoyed a delightful Easter with us, and we look forward to welcoming you back in the future for another fantastic visit.

10/10 – Hervorragend

Sonila

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A convenient resort. We had good time and lived almost everything in there
Aufenthalt von 5 Nächten im März 2024
Antwort von General Manager am 4. Apr. 2024
Dear Sonila,Thank you for your review and for giving us a perfect rating. We are delighted you thoroughly enjoyed your stay with us! It was a pleasure having you here at Sheraton Orlando Lake Buena Vista Resort, and we hope you return soon.

10/10 – Hervorragend

Maykel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 4. Apr. 2024
Dear Maykel,We're delighted you enjoyed your stay at Sheraton Orlando Lake Buena Vista Resort! Please come see us again soon.

2/10 – Ungenügend

Michael

Mit der Familie gereist
Pool crowded at noon. No seats chairs available
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 4. Apr. 2024
Dear Michael,Thank you for leaving your review for your recent stay. We understand your frustration regarding the crowded pool area. Please accept our apologies for any inconvenience you experienced. Rest assured, your comments will be discussed internally, and we appreciate you voicing your concerns. We hope to welcome you back for an improved stay in the future.

10/10 – Hervorragend

KATHRINA MAUREEN

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Had to pay for parking
Aufenthalt von 4 Nächten im März 2024
Antwort von General Manager am 4. Apr. 2024
Dear Kathrina,Thank you for choosing Sheraton Orlando Lake Buena Vista Resort and for sharing your kind five-star review. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. Nevertheless, we're glad you enjoyed your stay, and we look forward to welcoming you back for another great visit.

6/10 – Okay

Kevin

Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

L Christine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Valet guys were always so cheerful and chatty! We came down for a DisneyWorld trip so this hotel was a 10min drive away for all the parks.
Aufenthalt von 6 Nächten im März 2024
Antwort von General Manager am 1. Apr. 2024
Thank you for staying with us on your Disney World trip! We're thrilled our hospitable team left a memorable impression on you, and we appreciate you mentioning the convenience our location affords our guests. Take care, and know we'd be delighted to welcome you back anytime your plans bring you this way.

10/10 – Hervorragend

JULY, east elmhurst

Gut: Sauberkeit
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Jozef

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024

8/10 – Gut

Kevin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overall very nice for the price point
Aufenthalt von 3 Nächten im März 2024
Antwort von General Manager am 1. Apr. 2024
Dear Kevin,Thank you for taking a moment to share your experience at Sheraton Orlando Lake Buena Vista Resort. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well-priced. It was a pleasure having you here, and we hope you will visit us again soon!

10/10 – Hervorragend

Lisandra

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Very nice

8/10 – Gut

Joseph, Waldorf

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff is very helpful and friendly. Room was very clean, and and daily service was excellent. Only minor issue, was the fitted sheet was too small for the mattress, and it kept punching up... No biggie.
Aufenthalt von 4 Nächten im März 2024
Antwort von General Manager am 26. März 2024
Dear Joseph,Our team enjoyed hosting you at Sheraton Orlando Lake Buena Vista Resort. It was our pleasure to provide you with friendly service and immaculate accommodations, and we appreciate your bedding feedback. Thank you for being our guest, and we hope you will consider staying with us again next time you're in the area.

10/10 – Hervorragend

Todd

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent staff
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 26. März 2024
Dear Todd,Thank you for acknowledging our excellent team! Your kind words inspire us to continue delivering exceptional service. We're excited about the opportunity to welcome you back to Sheraton Orlando Lake Buena Vista Resort for another outstanding stay.

4/10 – Schlecht

Soon

Aufenthalt von 3 Nächten im Dezember 2023