This is our 2nd time staying here. Our suite in building 14 was beautiful and was spotless clean. The only complaint i have is the annoying timeshare "lizards" that you are forced to encounter at check-in. I was prepared for them this time and i told them to save their breath became i was not interested, and to just give me my parking pass. After some heated words and arguments back from the lizards, i went back across the lobby to check-in and got my parking pass there, which i should have been able to get there in the first place. Bottom line here is that no one should be forced to have to deal with those bottom feeders who as i told the desk clerk , are lower than an alligator's belly. In fact comparing them to an alligator is an insult to the poor alligators.