Service was friendly, helpful and informative. Room was plain and small but clean and functional. Easy to use and good quality walk-in shower was a plus. Previous visit I had to call & wait a while for initial entry, which was slightly inconvenient. Entry via 20+ steps not suitable for all guests, especially those carrying large luggage, but fine for me on this occasion. Unfortunately neighbours, presumably in adjoining building and not part of the hotel, decided to blare very loud awful music at 8am making sleep an impossibility early on a Saturday morning, which though not the hotel's fault, would put me off staying again, especially with my wife. Overall ok, reflected in lower than average Oxford city price, but unless inconsiderate neighbour issue is resolved (i.e. noise abatement) I would avoid staying again, regardless of price.