I recently stayed at a newly built hotel, and my experience was a mix of awe and disappointment. The property, rated 2 stars, surpassed expectations with facilities that could easily compete with 4-star hotels in other cities. The suites were impressively furnished, featuring a fully equipped kitchenette with a dishwasher and a full-size refrigerator. The overall design showcased attention to detail, creating a visually pleasing atmosphere.
However, the positive aspects of the stay were overshadowed by the disappointing behavior of the staff, particularly the receptionist. Despite the luxurious surroundings, the customer service fell short of expectations. The receptionist was notably unfriendly and unhelpful, contributing to a less-than-welcoming atmosphere.
One frustrating incident occurred during breakfast, which was supposed to be available until 9:30. Unfortunately, at 9:20, staff members began removing items, indicating a rushed conclusion to the meal service. The situation worsened at 9:28 when a receptionist rudely closed the curtain in front of a guest trying to grab a last-minute item.
Such behavior, both from the receptionist and during breakfast service, is not only unprofessional but also reflects poorly on the hotel's commitment to customer satisfaction. In summary, while the hotel itself is a gem with stunning facilities and a well-designed interior, the overall experience is tainted by the subpar behavior of the staff, especially the receptionist.