Check in process was easy but what the contract doesnât state that it is $20 per vehicle (not $20 total). We had a lot of issues and complaints during our stay most which werenât addressed by the property manager. Our refrigerator wasnât working properly and they did bring dry ice so that we wouldnât lose our contents. While showering the first night, we found mold in the shower and blood on the rug in the bathroom. When we went to bed the first night there was sand in the master bed sheets and a âstainâ on the queen bed. These items were discuss with management the next day since it was super late when we noticed these issues. They did come and change the sheets on all the beds but the cleaning crew left a dirty (food particles) yellow sippy cup in the bunk area beds that were just made and drank 2 bottles of water and left them in the sink. Later in the week, a gentleman from the owners came and agreed that the conditions werenât OK, a TV that didnât work needed replaced, and took the blood rug. He was going to report all of these issues to management. Beyond this interactions, there was no fixing of any of the issues (no new TV, no cleaning). Additionally during our stay, there was vandalism of the pool which required it to be drained, cleaned, and refilled. The Grand Panama used a garden hose to fill the pool (total days down on the big pool = 4), during the 2 day filling process, we lost complete water pressure off/on. It was super frustrating having raw bacon on your hands and not being able to wash them and having a kid with a rash from the ocean not being able to shower.
Overall the room was small for 11 people, beds were not comfortable (we actually switched each other several times for the master bed because it had a mattress topper and was the best bed), and cleanliness was extremely poor. We did receive a $50 gift card for our troubles during our visit and are getting a refund for our cleaning fee but overall this doesnât seem like appropriate compensation for the issues that our family had on this vacation. We were all ready to come home and left the night before checkout.
I hope that the owners took the extra time we gave them to do a thorough cleaning of the room and fix the issues that werenât resolved during our stay.
