Bar (in der Unterkunft)

Bewertungen von The Atrium Hotel & Conference Centre Paris CDG Airport, by Penta

4 out of 5
The Atrium Hotel & Conference Centre Paris CDG Airport, by Penta
351 Avenue Du Bois De La Pie, Roissy-en-France, Val-d'Oise

Bewertungen

8.2

Sehr gut

449 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
294 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
129 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
84 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
46 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.4/10

Sauberkeit

8.6/10

Personal & Service

7.8/10

Ausstattung

7.8/10

Zustand der Unterkunft

8.4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Jiaxing

Gut: Sauberkeit und Personal & Service
Hotel rooms are old.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Eva DAVID Team Leader - Reception am 28. Jan. 2024
Dear Jiaxing,Thank you for your review of your recent stay.We are delighted that you enjoyed our prime location and appreciated your mention of our high standards.We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be taking it into consideration going forwards.We hope to welcome you back in the future. All the best.Eva DAVIDTeam Leader - Reception

10/10 – Hervorragend

Josef

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice
Aufenthalt von 1 Nacht im Juli 2023
Antwort von The Atrium Hotel team am 13. Juli 2023
Dear Josef,We thank you for your feedback and hope you spent a good moment in our hotel.It will be a pleasure to welcome you again.Best regards,

8/10 – Gut

Roger

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Hyatt Regency Paris CDG team am 13. Juli 2022
Dear valuable guest, We would like to sincerely thank you for having stayed in our property during your last visit to Charles de Gaulle Airport area and for taking the time to complete this survey. Warmest regards

8/10 – Gut

Sven

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Das Personal war sehr freundlich und zuvorkommend. Frühstücksbuffet war für das Geld sehr übersichtlich.
Aufenthalt von 5 Nächten im April 2022
Antwort von Ruben Tavares am 5. Mai 2022
Dear Sven, Thank you for your great feedback. We hope to see you again sometime soon. Best regards,

6/10 – Okay

nico

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Aufenthalt von 13 Nächten im September 2021

2/10 – Ungenügend

Ibrahim

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Rechnet mit extra kosten
Ich musste vor ort eine Kreditkarte haben und es wurde mir nicht mitgeteilt das ich eine haben muss. Ich dachte ich kann vor ort bar bezahlen. Ich hatte zum Glück eine Kreditkarte dabei . Und es wurden mehr abgebucht als erwartet das wurde mir auch nicht davor mitgeteilt.
Aufenthalt von 2 Nächten im Juli 2021

10/10 – Hervorragend

Raoul

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2020
Antwort von Victor am 6. März 2021
Bonjour, Merci pour ce retour positif.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit
Super sauber. Tolles Frühstück. Deutschsprachiger Mitarbeiter hat in der Nacht toll ausgeholfen.
Aufenthalt von 1 Nacht im Oktober 2020
Antwort von Victor am 22. Okt. 2020
Hello, Thank you for your great feedback. We hope to see you again sometime soon. Best regards,

8/10 – Gut

Can

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good Hotel !!! ☺️
Aufenthalt von 1 Nacht im August 2020
Antwort von Hotel team am 9. Okt. 2020
Thanks for taking the time to review our property. It's always encouraging to hear your stay was appreciated."

8/10 – Gut

Raoul

Aufenthalt von 1 Nacht im Februar 2020
Antwort von Hotel management am 9. Okt. 2020
Dear Guest Thank you for this good score! Best regards Cecile

8/10 – Gut

Raoul

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Lila am 3. März 2020
Dear Raoul, Thank you for this good score! Best regards Lila

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Zimmer die wir bekommen haben, haben alt ausgesehen. Aber waren vermutlich die letzten.
Aufenthalt von 1 Nacht im Oktober 2019

10/10 – Hervorragend

Thiago

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2019
Antwort von Lila am 9. Okt. 2019
Dear Thiago, Thank you for this perfect score! Best regards Lila

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im September 2019
Antwort von Lila am 1. Okt. 2019
Dear Guest Thank you for this perfect score! Best regards Lila

8/10 – Gut

Seckin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im April 2019
Antwort von Lila am 27. Aug. 2019
Dear Seckin, Thank you for this nice score! Best regards Lila

8/10 – Gut

Doni, Rheinfelden

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Lobby war einzigartig , das Hotel war etwa Alt aber trotzdem gut gepflegt. Das Personal sehr sehr Nett und hilfsbereit.
Aufenthalt von 4 Nächten im April 2019

8/10 – Gut

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die Lage und der Transfer, sehr sauber, freundliches Personal
Aufenthalt von 4 Nächten im April 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2019

6/10 – Okay

Catherine

Mit der Familie gereist
The toilets do not work properly. Stayed there twice in two different rooms with the same problem.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Brandon

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to the airport for our early morning light.
Aufenthalt von 1 Nacht im April 2024
Antwort von Eva DAVID Team Leader - Reception am 29. Apr. 2024
Dear Mr Brandon,Thank you for your experience with us.We appreciate your excellent ratings and positive feedback on your recent stay. Your perfect scores for cleanliness, hotel condition, service, and amenities are valued. Thank you for choosing us, and we look forward to welcoming you back!Best regards,Eva DAVIDTeam Leader - Reception

10/10 – Hervorragend

Rachid

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Eva DAVID Team Leader - Reception am 29. Apr. 2024
Cher Monsieur Rachid,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Eva DAVIDTeam Leader - Reception

8/10 – Gut

Marjorie

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything was successful but Sébastien make it better and exceptionally for us he made our dreams come true he helped us a lot we had a great vacation with no issues thank you so much Sébastien God bless you!
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Raimana

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ras
Aufenthalt von 2 Nächten im April 2024
Antwort von Coralyne Superviseur réception am 21. Apr. 2024
Cher Raimana,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau.Bien à vous,CoralyneSuperviseur réception

10/10 – Hervorragend

quinton

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel and staff were excellent, limited options offsite due to location but otherwise a great stay 👍
Aufenthalt von 1 Nacht im April 2024
Antwort von Coralyne Front desk supervisor am 20. Apr. 2024
Dear Quinton,Thank you for sharing your experience with us.We are glad that you had a pleasant stay with us and appreciated our high standards.We also appreciate your recognition of our team's excellent service.However, we regret that you felt our location was not exactly what you were looking for, our team are on hand for any advice on local attractions and directions to where you might like to visit.We are looking forward to welcoming you again.All the best!CoralyneFront desk supervisor

8/10 – Gut

Seani

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was great but i did not like the facr that they just enter while we were still sleeping. A little respect twill make a difference
Aufenthalt von 1 Nacht im April 2024
Antwort von Coralyne Front desk supervisor am 20. Apr. 2024
Dear Seani,Thank you for taking the time to review your stay.It is gratifying to learn that you found our room cleanliness, hotel condition, service, and room amenities to your satisfaction. We constantly strive at The Atrium Hotel & Conference Centre Paris CDG Airport, by Penta to maintain high standards in all aspects of our guests' experience.We sincerely regret any disturbance you experienced regarding the privacy of your room. Our team is trained to respect the comfort and personal space of our guests, and we apologize if this was not fully observed in your case. Rest assured, we are reinforcing our protocols to ensure that all guests feel respected and undisturbed during their stay with us.We are hoping to welcome you back in the future.All the best.Coralyne Front desk supervisor

8/10 – Gut

Taylor

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Our room was a little worn down, especially carpet and shower. The checkin staff were great. The breakfast buffet was very good. We also used the shuttle service to the airport.
Aufenthalt von 1 Nacht im April 2024
Antwort von Coralyne Front desk supervisor am 20. Apr. 2024
Dear Taylor,Thank you for sharing your experience with us.It is rewarding to hear that our staff made a great impression with their service, and that you enjoyed the variety and quality of our breakfast buffet. Additionally, we are glad that our shuttle service provided you with the convenience you needed during your travels.We regret to hear, however, that aspects of the room did not meet your expectations. Rest assured, we are continually striving to improve our guest experience and the condition of our accommodations, including updates to our carpeting and bathroom facilities. Our commitment to comfort and quality remains steadfast.Your commendation of our team is greatly appreciated, and we are proud to have contributed positively to your stay at The Atrium Hotel & Conference Centre Paris CDG Airport, by Penta.It would be a pleasure to welcome you again.Best regards,CoralyneFront desk supervisor

2/10 – Ungenügend

fabienne, West Roxbury

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
This hotel by far the worst hotel I have been to! Let start with the positive! It’s very run down on the outside! When i arrive at check in I didn’t even know that I had breakfast included! I didn’t know what time breakfast was being served! The A.C in my room did not work so after arguing with the front desk numerous of time they bought me a portable fan! The room was extremely muggy and had an old carpet smell! The restaurant food being serve cold ! How do you get served cold burger or pasta with sauce! I had to ask them to reheat the food! They have infused water that is complimentary but they don’t keep it fresh! No ice nor is it cold! 3 days at the hotel no towels in my room! The housekeepers are on the floor and they don’t come to do daily cleaning even when u put a sign that clearly states please clean room! I was told by the staff at the front desk they don’t speak English! I can go on and on but I’m gonna keep it brief! Save your money and find you a Marriott cause this hotel is really absolutely worst than motel 6
Aufenthalt von 1 Nacht im April 2024
Antwort von Eva DAVID Team Leader - Reception am 23. Apr. 2024
Dear Fabienne,We are deeply sorry to hear about your disappointing experience during your recent stay with us. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your concerns.Please rest assured that we are addressing each of the issues you raised with the utmost urgency to ensure that they do not recur in the future. We apologize for any inconvenience caused and hope to have the opportunity to regain your trust and provide you with a much-improved experience on your next visit.Warm regards,Eva DAVIDTeam Leader - Reception

6/10 – Okay

Traci

Aufenthalt von 1 Nacht im April 2024
Antwort von Coralyne Front desk supervisor am 21. Apr. 2024
Dear Traci,Thank you for the time taken to share your experience of staying with us.We appreciate you choosing to stay with us.We are sorry for the inconvenience; our guests' feedback is very important to us to make sure we are meeting your expectations and are able to take action where necessary.The entire team really hope we can welcome you back on a future occasion.Kindest regards,CoralyneFront desk supervisor

10/10 – Hervorragend

Toshiyuki

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A great facility closed to CDG
Aufenthalt von 1 Nacht im April 2024
Antwort von Coralyne Front desk supervisor am 21. Apr. 2024
Dear Sir,Thank you very much for this kind review.It is heartening to hear that the cleanliness of our rooms and the condition of the hotel met your expectations and contributed to a positive experience. Our team takes great pride in maintaining our facilities to ensure every guest enjoys a comfortable visit.We also appreciate your kind words regarding the service provided during your stay. Our staff is committed to offering attentive and personalized service to all our guests.Lastly, we're pleased that the room amenities added to your overall satisfaction. We aim to provide a seamless and enjoyable experience with thoughtful touches that make all the difference.Thank you for choosing The Atrium Hotel & Conference Centre Paris CDG Airport, by Penta. It was our pleasure to serve you.We look forward to seeing you again soon.Best regards,CoralyneFront desk supervisor

8/10 – Gut

MOHAMMAD ALI

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Coralyne Superviseur réception am 17. Apr. 2024
Cher Mohammad Ali,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes heureux que vous ayez passé un super séjour parmi nous et apprécié notre hôtel.Merci de mentionner la propreté de votre chambre.Ce fut une joie de vous recevoir et nous attendons avec plaisir votre prochaine visite,Cordialement,Coralyne Superviseur réception

10/10 – Hervorragend

Helen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Airport shuttle from the airport to hotel was difficult to get—airport info said it didn’t run until 8 pm so we had to use a taxi. Going back to airport was easy
Aufenthalt von 1 Nacht im April 2024
Antwort von Coralyne Front desk supervisor am 17. Apr. 2024
Dear Helen,Thank you for taking the time to leave a review of your recent stay. We are happy that you enjoyed your stay with us. We are delighted to know that our hotel and location were convenient for your needs.We apologise for any inconvenience you may have experienced; please rest assured that your comments regarding the shuttle have been duly noted and taken into consideration.All of the team do hope that we have the pleasure of seeing you again in the future.Kind regards,CoralyneFront desk supervisor

10/10 – Hervorragend

OAKBIN

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Coralyne Superviseur réception am 17. Apr. 2024
Cher Oakbin,Merci pour ce superbe commentaire.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre. Soyez assuré que votre avis sera partagé avec nos différentes équipes.Ce serait un plaisir de vous revoir.Bien à vous,CoralyneSuperviseur réception

10/10 – Hervorragend

Seani

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Huge rooms,comfortable bed and the view from our bedroom was amazing.
Aufenthalt von 1 Nacht im April 2024
Antwort von Eva DAVID Team Leader - Reception am 9. Apr. 2024
Dear Seani,Thank you for taking the time to review your stay.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back. Kind regards,Eva DAVIDTeam Leader - Reception

10/10 – Hervorragend

Madison

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel! The staff was friendly and the interior was beautiful! Just a note, the airport shuttle stops running between around 12pm-5pm, so if you have an afternoon flight you may have to figure out other transportation or wait.
Aufenthalt von 1 Nacht im April 2024
Antwort von Eric FRICHITTAVONG Front office supervisor am 7. Apr. 2024
Dear Madam Madison,Thank you for taking the time to provide us with your feedback.We are pleased to know that you enjoyed your stay and that our hotel met your expectations.We are happy to hear that our breakfast helped to start your day off the right way, and would like to take this opportunity to express the thanks of the entire team for your kind words.It would be a pleasure to have you return on a future occasion. Best regards,Eric FRICHITTAVONGFront office supervisor

10/10 – Hervorragend

Serge

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Reasonably priced and convenient location next to CDG. Complimentary shuttle to/from terminal 2 was a nice surprise. Obviously a bit of a trip from anywhere you really wanna be in Paris.
Aufenthalt von 1 Nacht im März 2024
Antwort von Coralyne Front desk supervisor am 6. Apr. 2024
Dear Serge,It's a real reward to receive such a great review.We are glad to know your time with us was a great experience.Such feedback encourages us to continue to uphold our high standards and quality service.We are very pleased you found our prices competitive for the services we deliver.We would love to have you back.All the best,CoralyneFront desk supervisor

10/10 – Hervorragend

Yunuen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Super friendly staff and very clean hotel
Aufenthalt von 6 Nächten im März 2024
Antwort von Eric FRICHITTAVONG Front office supervisor am 7. Apr. 2024
Dear Mrs. Yunuen,Thank you for your kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards. We will pass your comments on to our team who will be very pleased to know that they helped to make your visit so enjoyable.We look forward to seeing you again in the future. Best wishes,Eric FRICHITTAVONGFront office supervisor

10/10 – Hervorragend

Hirak, Calgary

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing staff, service & restaurant
Aufenthalt von 1 Nacht im März 2024
Antwort von Eric FRICHITTAVONG Front office supervisor am 7. Apr. 2024
Dear HirakThank you for your kind review.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to seeing you again in the future. Best wishes,Eric FRICHITTAVONGFront office supervisor

10/10 – Hervorragend

Jessica

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were so friendly and helpful. The mall was very close.
Aufenthalt von 1 Nacht im März 2024
Antwort von Eric FRICHITTAVONG Front office supervisor am 7. Apr. 2024
Dear Madam Jessica,Thank you for taking the time to leave a review of your stay with us.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to welcoming you back. Best regards,Eric FRICHITTAVONGFront office supervisor

10/10 – Hervorragend

Mégane

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Accueil chaleureux
Aufenthalt von 1 Nacht im April 2024
Antwort von Fatima Perez Team Leader - Reception am 2. Apr. 2024
Chère Madame Mégane,Merci d'avoir partagé votre expérience.C'est un plaisir de lire que vous avez passé un agréable séjour parmi nous.Nous sommes ravis que vous ayez apprécié la qualité de l'accueil qui vous a été réservé.Nous espérons vous revoir très bientôt pour un autre séjour réussi.Bien à vous,Fatima PerezTeam Leader - Reception

8/10 – Gut

Beth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was clean and comfortable. We could hear whatever was going on in the dinning/conference area in the evening, so the rooms are not quiet.
Aufenthalt von 1 Nacht im März 2024
Antwort von Eric FRICHITTAVONG Front office supervisor am 7. Apr. 2024
Dear Madam Beth,We appreciate that you took the time to share your experience with us.Please accept our apologies for the inconvenience that you experienced during your stay. We always encourage guests to contact reception during their stay of any issues so that we might deal with them immediately.We hope to welcome you back for an improved experience next time.Kind regards,Eric FRICHITTAVONGFront office supervisor

8/10 – Gut

Sucely

Aufenthalt von 1 Nacht im März 2024
Antwort von Coralyne Superviseur réception am 21. Apr. 2024
Cher Sucely,Merci pour ce superbe commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous recevoir une nouvelle fois très bientôt.Bien à vous,CoralyneSuperviseur réception

4/10 – Schlecht

Knyja

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
Came was charged 50$ deposit on top of stay nd charged an extra 30$ because the wall adapters are deep and didn’t take the one I had checking in was horrible I was skipped in line so they can help someone that came after me then when it was my turn the lady walked away after just getting there to help the person that was infront of me
Antwort von Eva DAVID Team Leader - Reception am 3. Apr. 2024
Dear Knyja,We sincerely apologize for the disappointing experience you encountered during your recent stay with us. Your feedback is invaluable, and we are truly sorry for any inconvenience caused by the issues you've highlighted.We understand your frustration with the additional charges and the inconvenience you faced during check-in. This is not the level of service we aim to provide, and we will address these issues with our team to ensure that similar situations do not occur in the future.Regarding the deposit, please note that these are standard procedures, but we acknowledge that clearer communication could have been provided to you.We appreciate your high ratings for room cleanliness, hotel condition, and the service provided. However, we are disappointed to hear that the service during check-in did not meet your expectations. Please rest assured that we will take immediate steps to address this matter and ensure that all our guests receive the attention and service they deserve.Once again, we apologize for any inconvenience caused and hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,Eva DAVIDTeam Leader - Reception

10/10 – Hervorragend

stephanie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good place to stay with larger rooms and nice staff.
Aufenthalt von 1 Nacht im März 2024
Antwort von Fatima Perez Team Leader - Reception am 25. März 2024
Dear Stephanie,Thank you for reviewing your recent experience.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team.Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back in the future.Warm regards,Fatima PerezTeam Leader - Reception

10/10 – Hervorragend

Richard

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great service, friendly staff, good food and comfortable room. Will come back.
Aufenthalt von 1 Nacht im März 2024
Antwort von Eric FRICHITTAVONG Front office supervisor am 21. März 2024
Dear Mr. Richard,Thank you for this positive review of your experience.It is rewarding to know that you had such a pleasant stay and that you enjoyed your dining experience. It's also fantastic to know that nothing was too much trouble for our team.We look forward to seeing you again in the future.Best regards,Eric FRICHITTAVONGFront office supervisor

10/10 – Hervorragend

Paula

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We were tired. We needed a meal, abshower and some sleep. That's what I remember getting. Only complaint is that their satisfaction survey I just tried to fill out was not accepted because I did not have an opinion about the breakfast because I did not eat breakfast. Waste of time.
Aufenthalt von 1 Nacht im März 2024
Antwort von Eva DAVID Team Leader - Reception am 20. März 2024
Dear Madam,We appreciate that you took the time to share your experience with us.We're delighted to hear that your room and our service met your expectations, providing a comfortable environment for a restful night's sleep. Our team takes great pride in offering impeccable cleanliness and maintaining the hotel's condition to ensure our guests' satisfaction. We regret to hear about the inconvenience you experienced with our satisfaction survey. Rest assured, we value all feedback, and we apologize for any frustration this may have caused. Your comments are important to us as they help us to continuously improve our guest experience.We look forward to welcoming you back.Best regards,Eva DAVIDTeam Leader - Reception

10/10 – Hervorragend

Hailin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great service
Aufenthalt von 1 Nacht im März 2024
Antwort von Eva DAVID Team Leader - Reception am 17. März 2024
Chère Madame,Veuillez accepter nos remerciements pour cette belle appréciation.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Nous espérons vous revoir très bientôt pour un autre séjour réussi. Bien à vous,Eva DAVIDTeam Leader - Reception

10/10 – Hervorragend

Edgar

Aufenthalt von 1 Nacht im März 2024
Antwort von Eric FRICHITTAVONG Front office supervisor am 7. Apr. 2024
Dear Mr. Edgar, We'd like to thank you for this positive feedback about your stay in our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all hope to welcome you back in the future.Best wishes,Eric FRICHITTAVONGFront office supervisor

6/10 – Okay

Leyanis

Verbesserungswürdig: Zustand der Unterkunft
Dirty linens in the bedroom and mold in the bathrooms
Aufenthalt von 1 Nacht im März 2024
Antwort von Eva DAVID Team Leader - Reception am 17. März 2024
Dear Sir Leyanis, Many thanks for having taken the time to review your stay.We are sincerely sorry for this regrettable experience and will immediately be looking into these concerns.Please rest assured we have addressed the matter with the head of our housekeeping department.We hope to have the chance to welcome you again in the future.Best wishes,Eva DAVIDTeam Leader - Reception

10/10 – Hervorragend

Ma Lourdes

Aufenthalt von 1 Nacht im März 2024
Antwort von Fatima Perez Team Leader - Reception am 15. März 2024
Dear Mrs Lourdes,We'd like to thank you for this positive feedback about your stay in our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon.Kind regards,Fatima PerezTeam Leader - Reception