It took three tries to get a room we would stay in. The first room did not have a queen-size bed as reserved, the second room had no hot water. The third room had lukewarm water and a sign for non-smoking, but someone had smoked in that room. It wasn't strong, but someone more sensitive than I would not have been able to stay there. Most of the TV channels were unavailable. The new laminate flooring in the room either had a substance on the surface from the milling process or a powdery residue from being cleaned.
The hotel appears to be undergoing renovations, but I don't feel it should be accepting guests. These are not kinks to work out, but major reasons not to take reservations or accept guests.
BTW, we had a view of the pool, which was empty, and the area around it cracked. The canopy that was used to heat the pool was simply dumped into the pool.
I felt sorry for Amy at the front desk. She appeared to be trying to make things acceptable, but had limited resources and no training to deal with these issues.