Dear Nicole, Thank you for kindly excellent score for us, we wish to welcome you again.Regards,

Dear Sir,We are sorry to see your 1* rating and review.First, your assumption that reviews on our Google profile are from local guide is not quite exact, as you can see, there are many of our foreign guests who wrote positive reviews, just like on Expedia and other platform.That said, we do regret that you had a bad experience with us and I'd like to provide more details hereunder:Regarding the A/C, well, we allowed you to check-in early at 10:30am instead of the usual 2pm as indicated in our hotel conditions described on Expedia platform through which you booked. This is indeed hot season in Cambodia and our hotel is receiving a lot of sunlight in the morning (being oriented towards the East). So, we couldn't turn on the A/C before your arrival as we were not informed of your expected time of arrival. Then, you immediately started criticising the room, and claimed about this "Smoke" smell that the staff accompanying you in the room never noticed, neither our Room Division manager nor our Operations Manager who both went to check immediately. So, to make you feel happy and in spite of no issue with the original room, we upgraded you to the higher room category and offered a beautiful Junior Suite with direct view on the river. Well.... that was not enough, you went on complaining about the bathtub (that was actually easy to empty, and nothing was wrong with the drain), you were rude with our staff members on several occasions, claiming they couldn't understand you because they are Chinese and cannot speak well English (!? what a weird assumption....) and so on...Our hotel has been in operations for 23 years now and yes, on some exceptional occasions, we have a bad review, mostly about technical issues that unfortunately may happen in any hotel. And just for the readers' understanding, you paid only 70 a night for a Deluxe room (then upgraded to higher category).... so we do not claim to be a 5* Luxury hotel at this price range as anyone may understand.However, you can see from numerous other reviews that most of our guests praise the cleanliness and comfort of our rooms as well as the friendliness of our team members. So, may be we were just the wrong property for you - but considering your high level of expectations, I would highly recommend that you re-assess your accommodation budget to a higher value.... and I also wish good luck to my colleague Hotel Managers who will be the next ones to welcome you.We are sadden that in spite of our efforts you couldn't enjoy your stay with us.Best regards,

Dear John,Your excellent rating is our pride and we are delighted to see that you had a fantastic stay at our property.We will be happy to welcoming you again in the future. Thanks again for your support and best regards,

Dear Jeffrey,Thank you very much for your rating, we are really glad to you enjoyed your stay with us and we hope to have the pleasure to welcoming you again!Best regards,

Dear Paul,Thank you so much for your very kind review, it is heartwarming and a reward for the team that puts a lot of work in making sure all our guests have an enjoyable stay with us.We hope to have the chance to welcoming you again soon.Thanks again and best regards,

Dear David,Thank you so much for taking the time to write such a wonderful review of your stay with us. We are deeply touched by your kind words and this comes as a reward for all the work our team members deploy everyday to ensure our guests have a fabulous experience! We are looking forward to welcoming you again.Best regards,

Dear Emori,Thanks so much for your excellent rating, it's a pleasure to see that you enjoyed your stay with us!Best regards,

Dear Gregg,Thanks a lot for taking the time to rate your stay at the Amanjaya Pancam Hotel. Best regards,

Dear Harvey,We thank you very much for your excellent and are happy to see that you had a wonderful time at our hotel. We hope to welcoming you again in the future.Best regards,

Dear Matthew,We look forward to welcome you againBest Regards,

Dear Sir,Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. However, We really sorry to hear about your shirt got stained by our wooden paiting.Best Regards,

Dear kyeongmin,Thank you for giving us a perfect rating.Regards,

Dear Mr. Hwang,Thank very much for having chosen AMANJAYA PANCAM for your stay in Phnom Penh. Regarding the noise,we are indeed located at a corner of two busy streets.This is also that specific location that allows our guests to enjoy the unbeatable view on the river, the nearby pagoda and the vibrant life of this district. We are sorry that our team can not meet your expectation.Best Regards,

Dear Luis,Thank you so much for your good review.Best Regards,

Dear Mr. Paul,Thank you so much for your stay with us and good contrsuctive feedback. We sincerely apology for miscommuncation regading about your breakfast information. I will take it seriously breaf to my team regading to your good feedback to make sure for a better service in in your next visit.Best Regards,

Dear Begoña,That's a really wonderful and lovely review you have written! Thank you so much for such gracious comments about AMANJAYA PANCAM. Best Regards

Dear Erich,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Best Regards,

Dear Louise, Thank you for choosing our AMANJAYA PANCAM for your destination in Phnom Penh and leaving us a wonderful review. We are truly delighted to hear that you have a great stay with us and satisfied with our hotel facilities and services. Best regards

Dear Matthew,Thanks for an excellent review.Best Regards,

Dear Mr. Eli, Thank you for giving us a perfect rating forAmanjaya Pancam. We're sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.Best Regards,

Dear Luis Armando,Thank you for your review and for choosing our hotel. Best Regards,

Dear Musa,Thanks you for another great review.Best Regards,

Dear Musa, Thank you for kindly review on us!Best Regards,

Dear Nam,Thank you for your great review.Best Regards,

Dear Kenjiro, Thank you very much for your excellent rating, it means a lot to us that you had an enjoyable stay at the Amanjaya Pancam Hotel. We are looking forward to welcoming you again in the future.Best regards

Dear Valued Guest,Thank you so much for your very nice review and rating. We are pleased that you enjoyed your stay at the Amanjaya Pancam Hotel and we hope to welcoming you again in the future.Best regards.

Dear Valued Guest,We thank you very much for your 10/10 rating and hope to welcome you again soon.Best regards,

Dear Valued Guest, We thank you so much for your rating and your review. We are glad you enjoyed your stay with us and your kind words mean a lot to our team members. We are looking forward to welcoming you again at the Amanjaya Pancam Hotel!

Dear Valued Guest, Thank you very much for the nice review and rating. We are delighted that you enjoyed your stay with us and we are looking forward to welcoming you again at the Amanjaya Pancam Hotel! Best regards,

Dear Valued Guest, thanks for your review and rating, we are glad you enjoyed the ideal situation of our hotel while staying in Phnom Penh. Best regards,

Dear Valued guest, thanks for your rating. We are looking forward to welcome you again at the Amanjaya Pancam Hotel! Best regards,

Dear Mr Jagath,Thanks so much for your fabulous rating. We are so glad you enjoyed your stay with us and we are looking forward to welcoming you again at the Amanjaya Pancam Hotel.

Dear Valued guest, thanks for your rating. We are looking forward to welcome you again at the Amanjaya Pancam Hotel! Best regards,

Dear Valued guest, thanks for your rating. We are looking forward to welcome you again at the Amanjaya Pancam Hotel! Best regards,

Dear Valued guest, thanks for your rating. We are looking forward to welcome you again at the Amanjaya Pancam Hotel! Best regards,

Dear Mr Hsiao Wen, Thanks for your rating. We are looking forward to welcome you again at the Amanjaya Pancam Hotel! Best regards,

Dear Rory, Thank you so much for taking the time to write such a lovely review about our property. The team and myself are delighted that you enjoyed your experience with us as we are working hard every day to offer a memorable and pleasant stay to every one of our guests. We are looking forward to welcoming you again at the Amanjaya Pancam Hotel ! Best regards,

Dear Mr Chen, Thanks so much for your fabulous rating. We are so glad you enjoyed your stay with us and we are looking forward to welcoming you again at the Amanjaya Pancam Hotel.

Dear Mr Vincent, Thanks so much for your fabulous rating. We are so glad you enjoyed your stay with us and we are looking forward to welcoming you again at the Amanjaya Pancam Hotel.

Dear Sir/Madam, Thanks so much for your fabulous rating. We are so glad you enjoyed your stay with us and we are looking forward to welcoming you again at the Amanjaya Pancam Hotel.

Dear Valued Guest, Thanks so much for taking the time to write such a lovely review about our hotel. We are glad you enjoyed every aspects of our stay at the Amanjaya Pancam and we will be very happy to welcome you again. The team sends its regards and very much appreciates your praise. Best regards

Dear Valued guest, We thank you for your review and are sorry that your experience at Amanjaya Pancam Hotel didn't match your expectations. Regarding the dirt across the hotel, as we are doing some renovation, it's true that it's a bit difficult to have all the common areas clean during day time but we are doing our best to contain the nuisance. We informed you of the on-going renovation at time of check-in, but we are indeed sorry for this temporary issue. Regarding the light in the room, we shall have been able to fix it for you in a timely manner, so I do apologize if this wasn't done in due time. I thank you for your appreciation of our team service and hope you will give us another chance to host you and provide you a nice stay with us. Best regards,

Dear Valued guest, thanks for your rating. We are looking forward to welcome you again at the Amanjaya Pancam Hotel! Best regards,

Dear Jarrod, Thanks so much for your fabulous rating. We are so glad you enjoyed your stay with us and we are looking forward to welcoming you again at the Amanjaya Pancam Hotel.

Dear Valued Guest, Thanks so much for taking the time to write this lovely review. We greatly appreciate and are looking forward to welcoming you again at the Amanjaya Pancam Hotel ! Best regards,

Dear Valued Guest! We are delighted to read that you enjoyed your stay at the Amanjaya Pancam Hotel and we thank you very much for the lovely review

Dear Valued guest! Thanks so much for your lovely review and nice comments. Our team particularly appreciate that you enjoyed your stay with us. We are looking forward to welcome you again may you visit Phnom Penh in the future. Best regards,

Dear Valued Guest, Thanks for your kind review of our property, we are glad that you enjoyed your stay with us. WE are sorry for the inconvenience with the WIFI and are looking at solutions to upgrade the quality of this service. Regarding the temperature of the water in the bathtub, I guess it's because it takes a bit time to fill up our huge bathtub, hence the water can get cold fast (Also depend on the temperature of A/C you set in the room). Thanks again and best regards !