We stayed 11 nights. Everything was great, unit is clean, location is good, etc.. There was a storm on the 5th night (Thursday) and the internet went out. Friday it was still out so I sent a text to Vacasa (property mgt) and got a quick reply about checking connection, restarting etc.,,, all of which I had already done and informed them. Somehow I got the sense that the Vacasa responses are automated. They said they would look into it. My wife and I started to use our phones as hot spots. Saturday rolls around and still no internet, I send them a text and get the same "i'm sorry you're going through this" reply. They said they would contact the local manager. The local mgr doesn't get the ticket from Vacasa until Sunday, contacts the owner, who then contacts Cox and schedules a technician Monday evening. We are told we do not need to be present. Now it's Monday and after 4 days, we max out on our phone hotspot and are forced to go to coffee shops for internet access. We arrive at the VRBO at around 4pm and see the Cox truck, we think great, it's getting fixed. We go in and after 30 minutes, I look out and the truck is gone. I text the local mgr and he says there was a miscommunication as Cox requires someone to be present. It gets re-scheduled for the next day in the evening. The local mgr shows up and the router is replaced and everything now works. It's Tuesday evening and we leave the next morning! We recev'd a $286.06 refund for our troubles, what a joke!