Rezeption

Bewertungen von The Hotel Serene

2.5 out of 5
The Hotel Serene
7885 W Arrowhead Towne Center, Glendale, AZ

Bewertungen

7.4

Gut

224 von insgesamt 593 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
137 von insgesamt 593 Gästebewertungen haben eine Bewertung von 8 - Gut" "
94 von insgesamt 593 Gästebewertungen haben eine Bewertung von 6 - Okay" "
71 von insgesamt 593 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
67 von insgesamt 593 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7.6/10

Sauberkeit

7.8/10

Personal & Service

6.6/10

Ausstattung

7.2/10

Zustand der Unterkunft

7.2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Marcus

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Es war solide.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 6. Apr. 2024
Dear Marcus,Thank you for your feedback and positive rating! We are glad to hear that you had a solid experience with us. If there is anything specific you think we could improve on to make your next stay even better, we would love to hear it. We look forward to welcoming you back soon!

2/10 – Ungenügend

James

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very basic. Like worse than a Military Barracks. Bed frame was metal and every time you move, you hear it.
Aufenthalt von 7 Nächten im Mai 2024

6/10 – Okay

Alicia

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I booked this last minute so am thankful we were able to get a room. The staff was nice. One of the reasons we booked it is because of the surrounding area. We got to the hotel and very quickly realized it is not a hotel for a family. I felt like it was a “hookup” hotel and a drug drop off/exchange place. Pretty sketchy. The beds were comfortable but I couldn’t shake the feeling the room was dirty. There was a pretty big dust ball on the wall by the tv, the lamp shade was broken and one of the mattresses had a brownish stain on it. Overall, would maybe stay here again if I didnt have my kids with me.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 25. Mai 2024
Dear Alicia,Thank you for your feedback. We are glad you found our staff nice and the beds comfortable. We apologize for the cleanliness issues and any discomfort you experienced due to the surroundings. Your comments are valuable, and we will work on improving these aspects. We look forward to hosting you again to be able to offer you a far superior experience!

6/10 – Okay

Delores

Gut: Sauberkeit
The room needs more cleaning behind the furnitures specifically the floor. And the door had a huge opening underneath where rodents can get in. We stayed on the first floor.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Manager am 22. Mai 2024
Dear Delores,Thank you for your feedback. We apologize for the cleanliness and maintenance issues you encountered. We will address these concerns immediately. Your input helps us improve, and we hope to provide a better experience in the future.

10/10 – Hervorragend

lizeth

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 16. Mai 2024
Dear lizeth,It sounds like you had a wonderful experience at the hotel! Thank you for sharing your feedback, and do visit us again soon!

10/10 – Hervorragend

Pierre

Mit der Familie gereist
Located near a mall, so I didn’t know what to expect. Quiet and clean, which is exactly what I want out of a place to stay.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 14. Mai 2024
Dear Pierre,Thank you for your feedback. We are thrilled to hear that you had a pleasant stay with us! It is great to know that despite being near a mall, our hotel provided a quiet and clean environment, which met your expectations perfectly. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay in the future!

4/10 – Schlecht

Aaron

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
It was in the back of a parking lot for a palm reader of a dirty large mall area. The hotel was very dirty feeling and old and had an exposed bed frame. Just overall not a nice place. We left and went to another hotel the next night with much better experience. Overall the checkin was fine and treated fine by everyone. Just a dirty rundown type in and out hotel.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 13. Mai 2024
Dear Aaron,We are sorry to hear about your disappointing experience at our hotel. We apologize for any cleanliness issues and the outdated feel you encountered. Your feedback is valuable to us, and we will work diligently to address these concerns. We are glad to hear that check-in went smoothly and that you were treated well by our team. We appreciate your honesty, and we will strive to make improvements to ensure a more pleasant stay for all our guests in the future!

10/10 – Hervorragend

Ricardo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 13. Mai 2024
Dear Ricardo,Thank you for rating us full. We are glad that your stay was pleasant, and we look forward to having you stay with us again for another wonderful stay!

10/10 – Hervorragend

Karina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to other places
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Manager am 8. Mai 2024
Dear Karina,It is great to hear about your recent visit and we are delighted you enjoyed our clean facilities, and especially the location that provides ease of access to several resources nearby. We look forward to your return visit!

4/10 – Schlecht

Rodolfo

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
When I got there, waited over an half hour for the desk clerk to arrive. I ranged the bell many times. He must of went somewhere out of the area. Not good service to start. No breakfast either, very disappointed
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 1. Mai 2024
Dear Rodolfo,We apologize for the inconvenience you experienced upon arrival. Your feedback is valuable, and we will address the delay in service to ensure a smoother check-in process for our guests. We regret any disappointment caused by the lack of breakfast and appreciate your understanding. We hope you will give us another chance in the future to be able to offer you a far superior stay!

8/10 – Gut

Vivian

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Nice, quiet place
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 29. Apr. 2024
Dear Vivian,Thank you for your four-star rating and positive feedback! We are glad to hear that you enjoyed your stay and found our place nice and quiet. Your satisfaction is important to us, and we hope to welcome you back for another pleasant experience in the future!

10/10 – Hervorragend

Claudia

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The cost, razonable
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 29. Apr. 2024
Dear Claudia,Thank you for your five-star rating and positive feedback! We are delighted that you found our pricing reasonable and that you had a great experience with us. Your satisfaction is important to us, and we look forward to hosting you again in the future!

10/10 – Hervorragend

Terrance Kendrick

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 15. Mai 2024
Dear Terrance,Thank you for the fantastic 5 star rating! We are thrilled to hear that you had such a great experience. If there is anything else we can do to make your stay even better next time, just let us know!

4/10 – Schlecht

Christina

Verbesserungswürdig: Personal & Service und Ausstattung
Television didn’t work. Shower drained slow & backed up. Room was night the bright colors advertised, instead dark & dingy. Front desk staff were annoyed with malfunctioning computer system & addressed their frustrations with customers. Overall, fairly clean but not a return stay for me.
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 23. Apr. 2024
Dear Christina,Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, including the television and shower problems, as well as the disappointment with the room's appearance and the challenges faced by our front desk staff. Your feedback is important to us, and we will address these issues to ensure a better experience for future guests. We appreciate your honesty and hope you will give us another chance to exceed your expectations in the future!

10/10 – Hervorragend

JUAN

No breakfast.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 24. Apr. 2024
Dear Juan,Thank you for your positive rating! We appreciate your feedback. While we do not offer breakfast currently, we are glad you enjoyed your overall experience. We look forward to welcoming you back soon!

8/10 – Gut

greg

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Was a useful location for us as visiting family in the area, otherwise I don't think there was much it the way of tourist activities here. Hotel was fine, convenient and comfortable.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 23. Apr. 2024
Dear greg,Thank you for choosing our hotel for your visit! We are glad to hear that our location was convenient for your family visit and that you found the hotel comfortable. While there may not be many tourist activities in the immediate area, we hope you enjoyed your stay and had a pleasant experience overall.

10/10 – Hervorragend

Monique, Glendale

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Plenty of food options within walking distance
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 23. Apr. 2024
Dear Monique,Thank you for highlighting the convenient food options nearby. We are pleased to hear that you enjoyed the variety available within walking distance. Your feedback is appreciated and helpful for future guests looking for dining options in the area. We look forward to having you stay with us again!

8/10 – Gut

richard

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A good hotel and workers. Very convenient for our visit to friends. We will probably come back again.
Aufenthalt von 4 Nächten im April 2024
Antwort von Manager am 21. Apr. 2024
Dear richard,We are delighted to hear that you had a good experience with us and found our hotel convenient for your visit. Thank you for your kind words, and we look forward to welcoming you back on your next trip!

6/10 – Okay

Robert

Mit der Familie gereist
No breakfast. Just bad coffee and juice. No enforcement of quiet hours - pool party!
Aufenthalt von 4 Nächten im April 2024
Antwort von Manager am 19. Apr. 2024
Dear Robert,We truly apologize for the inconvenience you experienced regarding breakfast options and noise disturbances. Your feedback is valuable, and we will address these issues to ensure a more enjoyable stay for all guests in the future. Thank you for bringing this to our attention!

8/10 – Gut

catherine

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 8. Mai 2024
Dear catherine,Thank you for the feedback. We hope to have the pleasure of welcoming you back soon for a five star experience.

8/10 – Gut

Nevaeh

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I really enjoyed staying at this property. It was very clean and great staff.
Antwort von Manager am 18. Apr. 2024
Dear Nevaeh,Thank you for choosing our property and sharing your positive experience! We are delighted to hear that you enjoyed your stay, found the property very clean, and appreciated our great staff. We look forward to welcoming you back soon!

6/10 – Okay

robert

Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 6. Mai 2024
Dear robert,Thank you for taking the time to share your feedback with us. We value your input and will use it to improve our services for a better experience in the future!

2/10 – Ungenügend

Jerry

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Not good…
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 12. Apr. 2024
Dear Jerry,Thank you very much for sharing your feedback regarding your recent stay and the inconvenience you experienced. We truly regret the negative experience you had, and we have already followed-up with our teams to ensure a comfortable environment for all our guests. We hope you will give us another opportunity to serve you better in the future!

10/10 – Hervorragend

Michael

Gut: Sauberkeit
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 9. Apr. 2024
Dear Michael,Thank you for taking the time to share your experience at our Hotel. We are thrilled to hear that you had a fantastic stay with us and enjoyed our service. We are already looking forward to welcoming you back in the near future!

6/10 – Okay

Lauren

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Unfortunately our hotel room did not have AC and the noice level from outside was horrible this morning.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 9. Apr. 2024
Dear Lauren,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the lack of AC and the noise level during your stay. Your comfort is important to us, and we will address these issues to ensure a more comfortable experience for our guests in the future.

2/10 – Ungenügend

Ronald

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 29. Apr. 2024
Dear Ronald,We are sorry to hear that your experience fell short of expectations. Your feedback is valuable, and we take it seriously. We appreciate your feedback as it helps us improve our services for future guests!

10/10 – Hervorragend

vaughn

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 29. Apr. 2024
Dear vaughn,Thank you so much for your five-star rating! We are thrilled to hear that you had an excellent experience with us. Your satisfaction is our priority, and we are delighted that you found our services and facilities to your liking. We look forward to welcoming you back for another wonderful stay in the future!

6/10 – Okay

Greg

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Recently remodeled older motel. It was nice and very clean, located in a newer shopping center area. Staff was very courteous and helpful. Great Mexican restaurant, Arriba next door. The room was very basic with very plane furniture. No breakfast served, only coffee. Room was overpriced, but that was due to spring training nearby for the prof baseball leagues.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 29. März 2024
Dear Greg,Thank you for your feedback! We are glad to hear that you appreciated our recently remodeled and clean motel, as well as our courteous and helpful staff. It is great that you enjoyed the nearby Mexican restaurant. We apologize for any inconvenience regarding the basic room amenities and lack of breakfast options. We understand the impact of seasonal events on pricing and appreciate your understanding. We hope to welcome you back for a more satisfying experience in the future!

8/10 – Gut

Cheryl

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
The room was clean, quiet and comfortable. The front desk staff seemed unfriendly and uninterested in helping or explaining things like use of pool towels. The complimentary drink station was dirty, and the juice machine did not work. Although there was a nice selection of tea bags and prewrapped drink cups, I was hesitant to use the hot water since the area did not appear clean. Overall, it was a good stay.
Aufenthalt von 4 Nächten im März 2024
Antwort von Manager am 28. März 2024
Dear Cheryl,Thank you for sharing your feedback with us. We are pleased to hear that you found the room clean, quiet and comfortable during your stay. However, we apologize for any inconvenience caused by the issues with the front desk staff and the cleanliness of the complimentary drink station. Your comments are valuable, and we will address these areas to ensure a better experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an improved stay.

6/10 – Okay

Tami, Aztec

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Hotel was comfortable, clean and updated. Had to ask for Pool towels twice..!! Never stocked. Also.. Didnt recieve my King size Bed that was requested appon arrival, very disappointing 😔 😑.
Aufenthalt von 3 Nächten im März 2024
Antwort von Manager am 25. März 2024
Dear Tami,Thank you for sharing your experience with us. We are glad to hear that you found our hotel comfortable, clean, and updated. However, we apologize for the inconvenience regarding the pool towels and the requested king-size bed. We will address these issues with our team to ensure improvements in our services. We appreciate your feedback and hope to have the opportunity to better meet your expectations in the future.

10/10 – Hervorragend

Breanna

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 25. März 2024
Dear Breanna,Thank you for your 5-star review! We are delighted that you had an excellent experience during your stay. We appreciate your support and hope to have the pleasure of hosting you again in the future.

4/10 – Schlecht

Katrina

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 24. März 2024
Dear Katrina,We apologize for any shortcomings you experienced during your stay. Your feedback is valuable to us, and we will use it to improve our services. We hope to have the opportunity to better meet your expectations in the future.

10/10 – Hervorragend

John, Hesperus

Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 11. Apr. 2024
Dear John,Thank you so much for taking the time to share your wonderful experience at The Hotel Serene! It is fantastic to hear that your stay was awesome. We hope to welcome you back for another lovely experience in the future!

8/10 – Gut

Lori

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was walking distance to the spring training ball field, lot of dining options. Comfortable and we felt safe walking.
Aufenthalt von 4 Nächten im März 2024
Antwort von Manager am 22. März 2024
Dear Lori,Thank you for sharing your experience! We are happy that you found our location convenient and safe. We take pride in our location that provides access to a lot of amenities nearby. We hope you had a comfortable stay and enjoyed the proximity to the spring training ball field. We would love to welcome you back again in the future!

8/10 – Gut

Steven

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed in room 101, and that's where a smoking area was outside near a stair well. The second hand smoke was brought into the room from the air conditioner, making the room always smelling like cigarettes.
Aufenthalt von 4 Nächten im März 2024
Antwort von Manager am 20. März 2024
Dear Steven,Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the smoking area proximity. We will address this issue to ensure a better experience for our guests in the future!

4/10 – Schlecht

Brenton

Gut: Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 18. März 2024
Dear Brenton,Thank you for taking the time to leave feedback. We are sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we will use it to make improvements to our services. We hope to have the opportunity to better serve you in the future.

8/10 – Gut

William

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 18. März 2024
Dear William,Thank you for your four-star rating and feedback! We are thrilled that you enjoyed your experience with us. Your input is valuable, and we are committed to continuously improving our services. If there is anything specific you think we can do better, please let us know. We appreciate your support and hope to exceed your expectations in the future!

2/10 – Ungenügend

William

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dirty, untenable, rude . Called the manager, he never called me back. Worst room ever...
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 16. März 2024
Dear William,We sincerely apologize for the unsatisfactory experience you had during your stay. We are investigating the cleanliness and service issues you mentioned and will take immediate action to address them. Your feedback is valuable, and we strive to improve to ensure a better experience for all our guests.

10/10 – Hervorragend

LAURA

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice clean hotel. Furniture is a little dated & worn, but clean & comfortable.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 15. März 2024
Dear LAURA,Thank you for your review. We are happy to know that you found our hotel clean and comfortable. We appreciate your feedback about the furniture and will take it into consideration as we continue to improve our accommodations. We hope to see you back for another pleasant stay in the future!

8/10 – Gut

Melinda, Ferndale

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Front desk receptionist was not friendly. Other than that the room was decent. The area around is great, otherwise i would have been upset based on the price paid.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 15. März 2024
Dear Melinda,Thank you for sharing your experience with us. We apologize for any shortcomings you encountered with our front desk personnel and will address this matter promptly. We are pleased to hear that you found the room decent and enjoyed the surrounding area. Your feedback helps us improve, and we hope to have the opportunity to provide you with an exceptional experience in the future!

8/10 – Gut

Eric

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 16. März 2024
Dear Eric,Thank you for taking the time to leave a review and for your 4-star rating! We are glad to hear you had a positive experience during your stay. If there is anything specific we can improve on to earn that fifth star next time, please let us know. We appreciate your feedback and hope to welcome you back soon!

10/10 – Hervorragend

Veronica

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Manager am 16. März 2024
Dear Veronica,We are delighted to hear that you had a wonderful experience during your stay! Thank you for the 5-star rating and for choosing our hotel. We look forward to welcoming you back for another excellent stay in the future!

10/10 – Hervorragend

Byron

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location for access to everything I needed, but very noisy traffic right outside.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 24. März 2024
Dear Byron,Thank you for your feedback. We are pleased to hear that our location was convenient for your needs. We apologize for any inconvenience caused by traffic noise and will explore ways to mitigate this issue. We appreciate your patronage and hope to see you again soon!

6/10 – Okay

Richard

Verbesserungswürdig: Sauberkeit
Was there two weeks, only got house keeping one time, wish they would have changed out bed linens and towels, could have used a restock of Kleenex and toilet tissue as well.
Aufenthalt von 14 Nächten im Februar 2024
Antwort von Manager am 9. März 2024
Dear Richard,Thank you for sharing your feedback with us. We apologize for any inconvenience with the housekeeping services during your two-week stay. Your comments about the particular concerns will be addressed with our team to improve our services. We appreciate your understanding and hope to have the opportunity to make it right on your next visit

10/10 – Hervorragend

Jeffrey

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great experience
Aufenthalt von 3 Nächten im März 2024
Antwort von Manager am 9. März 2024
Dear Jeffrey,Thank you very much for choosing to spend your time with us and for your very kind review. We are delighted that you enjoyed your stay. We look forward to your next visit in the near future!

6/10 – Okay

JD

Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
Thought the hotel waa going to be way worse then it was based on the reviews that I did not read until AFTER I booked but it was none of those bad things. Room was quiet and clean. Beds were comfy. The worked fine. The coffee is absolutely terrible though both in the room and in the free coffee area. Makes for a very crappy morning. Also front desk person is expressionless and cold but did her job.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 8. März 2024
Dear JD,Thank you for sharing your experience with us. We are glad to hear that our hotel exceeded your expectations in terms of cleanliness, comfort and functionality. We appreciate your feedback about the coffee, and we will take it into consideration for improvement. We apologize if the front desk interaction was not as warm as expected, but we are pleased to know that the job was done effectively. We hope to welcome you back for an even better stay in the future.

8/10 – Gut

JAMES

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 9. März 2024
Dear JAMES,Thank you for taking the time to share your feedback and for choosing to stay with us. We appreciate your positive rating. If there are specific areas where we can improve and earn that extra star next time, please feel free to share your insights. We hope to have the opportunity to provide you with an even better experience in the future.

4/10 – Schlecht

Abdelhadi

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Nice area, almost everything is around. But the beds are very uncomfortable and noisy. Plus the Tv wasn't working. No channels were available.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 8. März 2024
Dear Abdelhadi,Thank you for highlighting the positive aspects of our location. We apologize for the discomfort you experienced with the beds and the inconvenience of the non-functional TV. Your feedback is crucial, and we will address these issues to enhance the overall guest experience. We appreciate your understanding and hope to have the opportunity to make your next stay more comfortable and enjoyable.

8/10 – Gut

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Decent recently upgraded motel. Looks like an old America's Best. Bed was comfortable but it was a sheet metal frame that was a little noisy. TV was not good. Kept freezing and buffering. Other than that it was a great stay in a nice area.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 8. März 2024
Dear Michael,Thank you for your feedback. We appreciate your positive comments about our recently upgraded motel and the comfortable bed. We apologize for any inconvenience with the noise from the bed frame and the issues with the TV. Your insights are valuable, and we will address these concerns to enhance our guests' experience. We are glad to hear you enjoyed your stay overall and hope to welcome you back in the future.

10/10 – Hervorragend

Michael

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good location to stores and restraunts
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manager am 8. März 2024
Dear Michael,We are pleased to hear that you found our location convenient for accessing stores and restaurants. Thank you for taking the time to share your positive experience. We look forward to welcoming you back for another enjoyable stay in the future!