10/10 Excellent
Janine, Indio
Voyage en couple
7 août 2025
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed at this property for a couple of nights and it ticked all the boxes for what we needed. The bed and pillows were comfortable and the sheets were incredibly soft. I keep meaning to reach back out to the hotel to see what material the sheets are. The kitchen and bathroom was well equipped and the hotel was in a quiet location with easy parking.
Anyway, what I particularly liked about this hotel was the service. When we first checked into our room, we realized it had virtually no silverware - just 1 spoon and 3 knives. I called the front desk to let them know and to also ask for 2 extra pillows. The extra pillows and a full set of new silverware was delivered to the room withine 5 mins of calling. We also had a weird security issue which the hotel manager took very seriously. Someone had placed black tape over the area on the door frame where the door would latch and lock. We couldn;t figure out why the door would not lock...the door looked like it was closed but you could basically just push it back open. I had never come across this before and figured maybe the previous occupant had done it with the intention of coming back to the room the following day hoping to find the door unlocked and so they could steal stuff? Who knows? Anyway, the hotel manager accompanied us back to our room to examine the door and could not appologize enough and showed the necessary amount of concern.
If I had the need to stay in this area again, I would definitely stay in this hotel.
Janine
Séjour de 2 nuits en juillet 2025