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Bewertungen von Crowne Plaza Phu Quoc Starbay, an IHG Hotel

5 out of 5
Crowne Plaza Phu Quoc Starbay, an IHG Hotel
KHU DU LICH BAI DAI, GANH DAU COMMUNE, Phu Quoc

Bewertungen

9.0

Wunderbar

53 von insgesamt 79 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
13 von insgesamt 79 Gästebewertungen haben eine Bewertung von 8 - Gut" "
10 von insgesamt 79 Gästebewertungen haben eine Bewertung von 6 - Okay" "
1 von insgesamt 79 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 79 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.4/10

Sauberkeit

9.0/10

Personal & Service

8.6/10

Ausstattung

9.4/10

Zustand der Unterkunft

9.0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Lisa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Love the room and also the pool side.
Aufenthalt von 2 Nächten im April 2024
Antwort von TRAM NGUYEN am 4. Apr. 2024
Dear M. Lisa,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 – Hervorragend

Dongheon

Aufenthalt von 3 Nächten im März 2024
Antwort von Nhan Chau - Duty Manager am 6. Apr. 2024
Dear Dongheon,Our most sincere gratitude for your invaluable trust in our hotel. It is our greatest honor to welcome you back to our property and to hear about your pleasant staying experience with us. Your recognition of our brand quality is the most significant cause that drives us to strive for perfection in serving our guests. Should there be any chance for your next trip to Phu Quoc, our team is earnestly looking forward to welcoming you again.Yours Sincerely,

6/10 – Okay

masahiko

Mit einer Gruppe gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
館内に売店が小さいのが一つあるだけで、周りにもないので、夜チェックインしたら、飲み物も買えるところがないので、行く時は注意した方がいいです。 館内バーも22:00にしまってしまいました。
Aufenthalt von 2 Nächten im Februar 2024
Antwort von TRAM NGUYEN am 1. März 2024
Dear Masahiko,Thank you for taking the time to tell us about your experience at Crowne Plaza Phu Quoc Starbay.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Tram Nguyen (Ms)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 – Hervorragend

MYEONG AE

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
크고 예쁜 숙소였어요. 호캉스 제대로 하고 갑니다. 그랜드월드까지 셔틀과 공항 셔틀버스가 매우 유용하였습니다.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Tram Nguyen - Front Office Manager am 15. Feb. 2024
Dear Myeong Ae,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 – Hervorragend

Sagar

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Tram Nguyen - Front Office Manager am 15. Feb. 2024
Dear Sagar,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

2/10 – Ungenügend

GaI

Aufenthalt von 2 Nächten im Februar 2024
Antwort von TRAM NGUYEN am 24. Feb. 2024
Dear Gal,Thank you for choosing Crowne Plaza Phu Quoc Starbay and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. Meanwhile, please feel free to reach out to me if I can be of any assistance. We strive to make each stay as pleasant and comfortable as possible, and we will use your feedback to coach our team in order to provide a better experience in the future.Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 – Hervorragend

marc

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Thank you
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Nhan Chau - Duty Manager am 25. Jan. 2024
Xin Chào Marc,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

10/10 – Hervorragend

Le

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von Nhan Chau - Duty Manager am 19. Jan. 2024
Xin Chào Le,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

10/10 – Hervorragend

sachie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von N am 9. Jan. 2024
Xin Chao Sachie,Just wanted to thank you for your recent stay here at Crowne Plaza Phu Quoc Starbay. So glad you were able to experience our warm IHG hospitality and we look forward to seeing you soon.

10/10 – Hervorragend

Dohyung

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Nhan Chau - Duty Manager am 9. Jan. 2024
Xin Chao Dohyung,Just wanted to thank you for your recent stay here at Crowne Plaza Phu Quoc Starbay. So glad you were able to experience our warm IHG hospitality and we look forward to seeing you soon.

8/10 – Gut

Pelle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Breakfast
Great hotel on a great island, we was a family of four and didn’t spend much time at the hotel since we wanted to discover as much of the the local culture as possible. The hotel breakfast and the beach was really good. Great room service and friendly staff all around.
Aufenthalt von 10 Nächten im Dezember 2023
Antwort von Nhan Chau - Duty Manager am 27. Dez. 2023
Xin Chào Pelle,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good place
Good place to stay with family. Close to the beach.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Vy Nguyen- Duty Manager am 27. Dez. 2023
Xin Chao Anonymous,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Vy NguyenDuty Manager

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service und Zustand der Unterkunft
美中不足
酒店環境及房間都很美, 但房間令我嚴重鼻敏感以及皮膚痕癢, 清潔方面需要加強 一打開露台的門就會關冷氣的想法很好, 但建議設置長一些的緩衝時間, 有時只是要出去掛個衣服, 冷氣就一關一開, 更浪費電
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Vy Nguyen- Duty Manager am 27. Dez. 2023
Xin chao 美中不足,Thank you for taking the time to share your feedback regarding your recent stay with us and bringing this issue to our attention.First and foremost, we would like to apologize for any inconvenience we may have caused you. Although we never want to learn that a guest has had a bad experience; comments such as yours allow us to take an honest look at our operations and make necessary improvements.We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Please feel free to contact us at ________ so I can provide additional assistance.Sincerely,

10/10 – Hervorragend

seonyeon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Nhan Chau - Duty Manager am 27. Dez. 2023
Xin Chào Seonyeon,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Great hotel - but not 5 star quality
Wonderful hotel with amazing views. However the overall service is lacking that of an actually 5 star hotel. On our first night we went to have some dinner at 8:10 in the beach club as the sign said dinner was until 9:30 , we were then told food stopped at 8pm. We then went to the other restaurant- both have the exact same food menu with no variety between them. All ordering is done via QR code on the table - a lot of information is missing in terms of details on it. There are 2 drinks packages you can buy when you scan the QR code but it doesn’t provide any info to what is actually included. On our second night we had dinner at the beach club. My food came down 15 minutes before my parters & our drinks didn’t come until half way through the meal. The waiter also spilled water all over our table when pouring our glasses and didn’t bother to clean it up. The hotel has a shop onsite which the price is reasonable, however I don’t feel a mandatory service charge being added in the shop when buying water & snacks is needed ? €7 for 750ml of water when sitting out by the pool is also a complete rip off. The room was great but due to the poor service I don’t think I would return.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Nhan Chau - Duty Manager am 9. Jan. 2024
Xin Chao Valued Guest,I appreciate your review of your recent stay at Crowne Plaza Phu Quoc Starbay. I understand that you were unhappy with some of the charges. I apologize if the charges were not clear when you booked the room. We strive to personalize each guest's experience and keep costs affordable in doing so. Thank you for your review.

8/10 – Gut

Vanna

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
พื้นที่ใหญ่มาก อาหารเช้าดี แต่ไม่ไหนต้องเรียกรถ ไกลเมือง
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Nhan Chau - Duty Manager am 16. Dez. 2023
Xin Chào Vanna,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

6/10 – Okay

JOUNGEUN

Mit der Familie gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Nhan Chau - Duty Manager am 15. Dez. 2023
Xin Chao Joungeun,Greetings from Crowne Plaza Phu Quoc Starbay!Thank you for your feedback. We regret the inconvenience caused to you. We always strive to curate memorable experiences for our guests, hence we apologize that we missed the mark.We have shared your feedback with the concerned department so that necessary corrective actions can be taken.We look forward to welcoming you back.Best regards,

10/10 – Hervorragend

Mavis

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really good
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Nhan Chau - Duty Manager am 15. Dez. 2023
Xin Chào Mavis,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

8/10 – Gut

Ping Hsun

Aufenthalt von 2 Nächten im November 2023
Antwort von Vy Nguyen- Duty Manager am 18. Dez. 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Vy NguyenDuty Manager

10/10 – Hervorragend

MOONJOO

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
깨끗하고 조용한 분위기와 직원들이 친절해서 인상깊은 숙소였습니다. 좀 외진 곳에 있는것이 단점이나 편히 쉬는 분위기를 선호하는 분이라면 추천하고 싶어요
Aufenthalt von 2 Nächten im November 2023
Antwort von Nhan Chau - Duty Manager am 15. Dez. 2023
친애하는 소중한 고객,저희 리조트에 대한 칭찬의 말씀 또한 진심으로 감사드립니다.우리는 당신이 우리와 함께 멋진 휴가를 보낸 것을 매우 기쁘게 생각합니다.모든 직원이 귀하에게 훌륭한 경험을 제공하게 된 것을 영광으로 생각합니다. 귀하의 피드백에 감사드립니다. Crowne Plaza Phu Quoc Starbay에서 당신과 당신의 사랑하는 사람을 다시 환영하기를 바랍니다.감사 드립니다

10/10 – Hervorragend

Alireza

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2023
Antwort von Vy Nguyen- Duty Manager am 13. Nov. 2023
Xin Chao Alizera,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Vy NguyenDuty Manager

10/10 – Hervorragend

Soonwon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
좋은 시설에 좋은뷰, 깨끗해요
청결하고, 조식도 맛있어요 기념일이라고 방배정도 신경써주시고.. 단점이라면 호텔이 쬐금 외곽이라 걸어서 근처구경하긴 좀 애매합니다만, 북부 지역 여행시는 그랩타고 다니면 불편한건없어요
Aufenthalt von 2 Nächten im November 2023
Antwort von Nhan Chau - Duty Manager am 11. Nov. 2023
Xin Chào Soonwon,We were thrilled to read your glowing review of our resort and to create wonderful memories to you. We're so glad that you enjoyed your stay with us and that our team was able to provide you with excellent service.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and we look forward to the opportunity to welcome you back to our resort in the future.Best regards,

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great service and the hotel
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Vy Nguyen- Duty Manager am 31. Okt. 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Vy NguyenDuty Manager

8/10 – Gut

mike

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im August 2023
Antwort von TRAM NGUYEN am 5. Sept. 2023
Dear Mike,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 – Hervorragend

mie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
clean, safe, good service
Aufenthalt von 2 Nächten im August 2023
Antwort von TRAM NGUYEN am 5. Sept. 2023
Dear Mie,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 – Hervorragend

Francis

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing experience from the start
Simply amazing real 5 star service. Wonder rooms and ambience throughout the hotel. Breakfast was also super special and everything just so fresh.
Aufenthalt von 4 Nächten im Juli 2023
Antwort von TRAM NGUYEN am 20. Juli 2023
Dear Francis,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 – Hervorragend

SI YONG

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
All staffs are really kind and all brand new facilities.
Aufenthalt von 3 Nächten im Juli 2023
Antwort von TRAM NGUYEN am 20. Juli 2023
Dear Si Young,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 – Hervorragend

elei

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Location is great to Vinwonders, Safari, Grand world. Clean, comfortable, good staff, good beach and swimming pool.
Aufenthalt von 4 Nächten im Juli 2023
Antwort von TRAM NGUYEN am 10. Juli 2023
Dear Elei,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

10/10 – Hervorragend

Yein

Aufenthalt von 4 Nächten im Juni 2023
Antwort von TRAM NGUYEN am 1. Juli 2023
Dear Yein,Thank you so much for your feedback of Crowne Plaza Phu Quoc Starbay. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Resort

10/10 – Hervorragend

Thanh

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overall was good. Excellent staffs. Beautiful ocean view and pool. However, the food was way over price and not even good.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von TRAM NGUYEN am 22. Juni 2023
Dear Thanh,Thank you so much for your review of our resort.We will share your feedback with our team to improve quality of food. We hope you choose to stay with us again, so we can show you our true level of service. Hope to welcome you at Crowne Plaza Phu Quoc Starbay.Sincerely,Tram Nguyen (Ms.)Front Office ManagerCrowne Plaza Phu Quoc Starbay

8/10 – Gut

Amit

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Good option if you like peace!
The hotel is sat on really nice grounds, right on a really nice, clean beach, the pool is fantastic. We stayed in the two-bed villa which was incredible and really spacious with two private pools, right on the beach. The staff were generally friendly and the chef had created a special vegetarian menu for us, which was really appreciated. The hotel only had one restaurant operational at any given time, this was a shame, given the size of the hotel and no other restaurants within walking distance. They should definitely have three or four restaurants with different themes/cuisines. Service was also quite slow if the food was not pre-booked. We were also charged USD 80/night for a camp bed which was too high. All in all a fantastic hotel, in the north of Phu Quoc (so near Vinwonders) but far from everything else so great for a quiet break with family.
Aufenthalt von 5 Nächten im April 2023
Antwort von Nhan Chau - Duty Manager am 21. Mai 2023
Xin Chao Amit,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,

10/10 – Hervorragend

KIM

Aufenthalt von 4 Nächten im April 2023
Antwort von Vy Nguyen- Duty Manager am 5. Mai 2023
Xin Chao Mr/Mrs. Kim,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Vy NguyenDuty Manager

10/10 – Hervorragend

HWA YEON

Aufenthalt von 3 Nächten im Januar 2023
Antwort von Rita Nguyen- Rooms Division Manager am 11. Apr. 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,

10/10 – Hervorragend

KI HO

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im April 2023
Antwort von Rita Nguyen- Rooms Division Manager am 9. Apr. 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,

10/10 – Hervorragend

Donghwan

Aufenthalt von 1 Nacht im März 2023
Antwort von Rita Nguyen- Rooms Division Manager am 9. Apr. 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,

10/10 – Hervorragend

Pok kwan

Aufenthalt von 2 Nächten im April 2023
Antwort von Rita Nguyen- Rooms Division Manager am 5. Apr. 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,

10/10 – Hervorragend

Jui-Sheng

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
有機會的話會想多待上幾天
熱情的員工、飯店營造的氣氛很棒
Aufenthalt von 1 Nacht im März 2023
Antwort von Rita Nguyen- Rooms Division Manager am 5. Apr. 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,

10/10 – Hervorragend

Jui-Sheng

Aufenthalt von 1 Nacht im März 2023
Antwort von Rita Nguyen- Rooms Division Manager am 5. Apr. 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,

10/10 – Hervorragend

Paul John

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
If you like new hotels, Crowne Plaza Phu Quoc is an excellent choice. All facilities and the beach are very clean. Enjoyed true hospitality from the Staff. Dining options are great and the breakfasts were fantastic. Enjoyed the lapping pool all to myself. Stayed for 3 nights. Nicely designed building and interiors.
Aufenthalt von 2 Nächten im März 2023
Antwort von Rita Nguyen- Rooms Division Manager am 31. März 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,

10/10 – Hervorragend

Chie

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
スタッフがフレンドリー。スタッフに英語が上手く伝わらないこともあるが、他のスタッフのサポートもあり、あまり問題ではなかった。 食事も美味しく、コストパフォーマンスはとても良かった。
Aufenthalt von 2 Nächten im März 2023
Antwort von Rita Nguyen- Rooms Division Manager am 29. März 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,

8/10 – Gut

Hyunji

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
수영장, 게임룸, 직원친절도는 좋으나 공사장 옆 위치(아직 도보로 가능한 편의시설없음), 영어구사능력, 룸서비스(없는 수준), 조식메뉴(좀 부실함)가 쏘쏘임
Aufenthalt von 4 Nächten im Februar 2023
Antwort von Rita Nguyen- Rooms Division Manager am 27. März 2023
친애하는 소중한 고객,저희 리조트에 대한 칭찬의 말씀 또한 진심으로 감사드립니다.우리는 당신이 우리와 함께 멋진 휴가를 보낸 것을 매우 기쁘게 생각합니다.모든 직원이 귀하에게 훌륭한 경험을 제공하게 된 것을 영광으로 생각합니다. 귀하의 피드백에 감사드립니다. Crowne Plaza Phu Quoc Starbay에서 당신과 당신의 사랑하는 사람을 다시 환영하기를 바랍니다.감사 드립니다Crowne Plaza Phu Quoc Starbay

10/10 – Hervorragend

YONGHWAN

Aufenthalt von 7 Nächten im Februar 2023
Antwort von Rita Nguyen- Rooms Division Manager am 27. März 2023
친애하는 소중한 고객,저희 리조트에 대한 칭찬의 말씀 또한 진심으로 감사드립니다.우리는 당신이 우리와 함께 멋진 휴가를 보낸 것을 매우 기쁘게 생각합니다.모든 직원이 귀하에게 훌륭한 경험을 제공하게 된 것을 영광으로 생각합니다. 귀하의 피드백에 감사드립니다. Crowne Plaza Phu Quoc Starbay에서 당신과 당신의 사랑하는 사람을 다시 환영하기를 바랍니다.감사 드립니다Crowne Plaza Phu Quoc Starbay

6/10 – Okay

YI WEN

Mit der Familie gereist
Gut: Zustand der Unterkunft und Komfort des Zimmers
住宿整體感覺不太好
因為Hotels.con的錯誤資訊,我們預訂二張雙人床的房間,飯店辦理入住時飯店告知並沒有這樣的房型,讓我們2大2小的住宿並不舒適,而且泳池設備毀損導致有人腳受傷,飯店經理在當下雖然有幫忙帶去醫院治療,但是醫療費用要我們先付,後續說要幫忙申請飯店保險來支付,不過從此沒再聯絡。飯店房務清潔也有問題廁所馬桶並未清潔,最後退房辦理的時間有點久,但是泳池及早餐是很不錯的。整體住宿感覺並不是很好。
Aufenthalt von 4 Nächten im Februar 2023
Antwort von Rita Nguyen- Rooms Division Manager am 27. März 2023
Dear valued guest,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Rita NguyenRooms Division Manager

10/10 – Hervorragend

DAEJIN

Aufenthalt von 5 Nächten im Januar 2023

10/10 – Hervorragend

Claus

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Det var et helt igennem perfekt ophold lige fra start til slut. Alt ved dette sted fortjener 5 stjerner. Morgenmadsbuffeten var fantastisk.
Aufenthalt von 4 Nächten im Januar 2023
Antwort von Rita Nguyen am 28. März 2023
Xin Chao Valued Guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Rita NguyenRooms Division Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2023

10/10 – Hervorragend

byunghwa

Aufenthalt von 3 Nächten im Januar 2023

10/10 – Hervorragend

agnes

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Beautiful new property with spacious rooms. Bathroom is super fantastic. Food was the best as we tried many places in the 2 weeks spent in Phu Quoc. Beach Front Restaurant has great atmosphere and the staff, specially Ms. LAN was very helpful and kind. Thank you!
Antwort von Rita Nguyen am 17. Jan. 2023
Xin Chao valued guest,Thank you so much for your review of our resort. We are pleased to hear you enjoyed your stay with us. It's something our entire resort's team members take great pride in, so we value your feedback. We hope to welcome you back to Crowne Plaza Phu Quoc Starbay.Sincerely,Rita NguyenRooms Division Manager

6/10 – Okay

Se Lim

Aufenthalt von 3 Nächten im Dezember 2022
Antwort von Rita am 17. Jan. 2023
Dear valued guest,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Rita NguyenRooms Division Manager

10/10 – Hervorragend

DUNG ANH

Aufenthalt von 3 Nächten im Januar 2023