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Bewertungen von Tennessee Mountain Lodge

2 out of 5
Tennessee Mountain Lodge
3571 Parkway, Pigeon Forge, TN

Bewertungen

7.6

Gut

351 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
326 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 8 - Gut" "
134 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 6 - Okay" "
94 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
110 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7.6/10

Sauberkeit

8.0/10

Personal & Service

6.6/10

Ausstattung

7.0/10

Zustand der Unterkunft

7.2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Josef

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Solides Standardzimmer, guenstig
Standard Hotelzimmer, welches recht solide war. Keine Maengel, das ist das wichtigste. Wir haben aber einen recht guten Preis bekommen.
Aufenthalt von 1 Nacht im August 2021
Antwort von D.R am 13. Aug. 2021
Thanks

8/10 – Gut

robert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
all good
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sophia CSR am 16. Mai 2024
Hi Robert,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!

10/10 – Hervorragend

Chad

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A little out dated and trash service company is dumping the dumpster at 3:30in the morning
Aufenthalt von 3 Nächten im April 2024
Antwort von jackpatel am 1. Mai 2024
thank you sir

10/10 – Hervorragend

Johnny

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Have been doing some renovating on the property. Rooms were very clean clean we stadium.
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Melissa

Gut: Sauberkeit
.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Melba

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 6 Nächten im Dezember 2023

10/10 – Hervorragend

Jessica

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Dezember 2023

10/10 – Hervorragend

deeksha

Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Shannon

Mit der Familie gereist
Gut: Personal & Service
Convenient
Aufenthalt von 4 Nächten im Dezember 2023

8/10 – Gut

Stacie

Gut: Sauberkeit und Personal & Service
Aufenthalt von 7 Nächten im Dezember 2023

6/10 – Okay

Bill

Verbesserungswürdig: Personal & Service
Check in was completely computerized, no one at the desk. First time in years that we stayed in a room that did not have a coffee maker, there were a few bars of soap but no shampoo or any other items. The room was clean but was definitely no frills.
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Dwight

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was close to everything we wanted to visit.
Aufenthalt von 3 Nächten im Dezember 2023

2/10 – Ungenügend

Angela

So dirty, mattress was horrible
Aufenthalt von 2 Nächten im Dezember 2023

2/10 – Ungenügend

BRYAN

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Avoid !!!
Did not have hot water for two days. When we checked out was told we would be compensated with at least a partial refund .......Never happened. Will never stay there again.
Aufenthalt von 3 Nächten im Oktober 2023

10/10 – Hervorragend

Judy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Joey am 22. Jan. 2024
Hi, Judy! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

4/10 – Schlecht

Mike

Verbesserungswürdig: Ausstattung
Outdated, nothing like pictures shown, and worst of all, I found a roach walking across the bathroom floor!!
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Gary

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

Jared

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bad service in general
They canceled our booking last minute and when asked for resolution to issue we’re told to “screw off”
Aufenthalt von 2 Nächten im November 2023

4/10 – Schlecht

Wade

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Heads up...
You check in through a phone and video screen. This was an interesting experience. The tv did not work in our room, and we had to go to lobby to report this to the video monitor. We were instructed to move to another room. This place could have been nice, but it just wasnt clean. We found a dead roach in the blanket when we unfolded, and a bullet under where it was folded on the shelf. Yes, a bullet. My kid thought it was cool, but it was sketch. We bought sheets when we went out for our only night there.
Aufenthalt von 1 Nacht im September 2023

2/10 – Ungenügend

Tracy

Aufenthalt von 3 Nächten im November 2023

4/10 – Schlecht

Melinda

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
THIS PROPERTY COULD USE SOME MAINTAINING. THERE IS PAINT COMING OFF THE WALLS. THE LIGHT FIXTURES DIDN'T HAVE BULBS IN THEM SO IT WAS CONSISTENTLY DARK IN THE ROOM. THE MATTRESS WAS VERY OLD AND WORN DOWN. JUST AN OVERALL UNPLEASANT EXPERIENCE.
Aufenthalt von 4 Nächten im November 2023

8/10 – Gut

Thomas

Mit der Familie gereist
Very nice and clean
Aufenthalt von 1 Nacht im November 2023

6/10 – Okay

Carol

Mit der Familie gereist
Gut: Ausstattung
Ok
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Karen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Walking distance to many attractions and eating.
Aufenthalt von 1 Nacht im November 2023

2/10 – Ungenügend

Leigh

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Just don't!
Started out ok for a one night stay, but realized the next morning that my husband's arms were covered in bed bug bites. Never gonna stay there again. Should have trusted the most recent reviews and cancelled the reservation.
Aufenthalt von 1 Nacht im November 2023

2/10 – Ungenügend

Brian

Aufenthalt von 1 Nacht im November 2023
Antwort von Dewi am 9. Dez. 2023
We are sorry to disappoint you, Brian! We can understand that your stay with us has not been a pleasant one, however, we will strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Dewi

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
NOVEMBER 2023
Aufenthalt von 2 Nächten im November 2023
Antwort von Noah am 9. Dez. 2023
Delighted to hear your words of praise, Hi! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Noah

6/10 – Okay

Amanda

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Noah am 9. Dez. 2023
Thank you for the wonderful comment, Amanda! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Noah

2/10 – Ungenügend

Charles

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We walked into our hotel room and I immediately thought it looked like a roach motel. I did see a dead roach, so I thought they had recently had a bug guy come through. I told my fiancé and bonus kid to flip mattresses and look for bed bugs. We didn’t see any. We slept. Next day was gone most of the day. Went back took a nap and left for dinner. Got back and lo and behold there is a bedbug right where my fiancé was sleeping full of blood. What’s bad is after we saw it and left the hotel I looked at reviews and people had been leaving reviews the past 2weeks about it and the hotel didn’t resolve the issue.
Aufenthalt von 2 Nächten im November 2023
Antwort von Dewi am 9. Dez. 2023
Hi, Charles! We regret the unpleasant experience you had with us. We are continuously working for improvements. Looking forward to serving you better. Regards, Dewi

8/10 – Gut

Ericka

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We have stayed at this property several times. It is very basic but seems to be in the process of being updated. We love the price compared to others in the area.
Aufenthalt von 2 Nächten im November 2023

2/10 – Ungenügend

Ellen

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property had moldy bathroom walls, broken sink knob, and electrical was not operational. This property should be reported to the board of health.
Aufenthalt von 3 Nächten im November 2023

2/10 – Ungenügend

Cynthia

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Roach infested
There were cockroaches in the room ! Called downstairs to let them know that I was coming to front desk to get a new room but after going to the front desk the gentleman at the desk was checking out as well because he had roaches. So we checked out . Not one apology from them . If that was me I would of apologized over and over but not them not one . Will never go there again.
Aufenthalt von 2 Nächten im November 2023

2/10 – Ungenügend

Daniel

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Never again
Filthy and full of mold.
Aufenthalt von 2 Nächten im November 2023

10/10 – Hervorragend

Vernon

Gut: Sauberkeit und Personal & Service
The room was great some of the lights on the building were blown.the pool was a wreck I wasn't going to swim anyway but it was green and nasty.behind the motel was the river and there was a homeless guy sleeping on a picnic table which made me a little uneasy about my truck in the parking lot.the rooms did not have coffee makers.overall the rooms and staff were great just some things could be fixed
Aufenthalt von 4 Nächten im November 2023

2/10 – Ungenügend

Morgan

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our room had roaches and we left immediately.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Haven Ramadan

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was there Saturday 11/4/2023 it was very nasty and I have leave they get bedbugs and roaches and I get all proof and pictures of my body and everything it was very dirty place I ever been in my life never again
Aufenthalt von 2 Nächten im November 2023

10/10 – Hervorragend

Melissa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2023

6/10 – Okay

Samantha

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
Staff friendly, but the room was awful. There was a roach on the floor when we came in, the shower walls were moldy, the walls were dirty, the towels were very rough. The shower head was great though!
Aufenthalt von 1 Nacht im November 2023

2/10 – Ungenügend

Jacob

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
Book three rooms. Bed bug and two of the rooms and roaches and the other.. told the staff and they knew they had a pesticide problem.. I love that they didn’t say nothing before check in.. staff was nice about the situation and didn’t act like we was lying.. will never book again
Aufenthalt von 1 Nacht im Oktober 2023

2/10 – Ungenügend

Austin

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Did not stay. Had bed bugs and roaches.
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Mary D

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great low budget stay!
Old, worn building, but it was clean, quiet, and staff was great. It was a great, low budget stay. We would definitely stay again.
Aufenthalt von 3 Nächten im Oktober 2023

4/10 – Schlecht

Michael

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Musty smell in room. Bought febreeze and sprayed. Outdated , dusty. Bed was very firm and had a metal base that was loud when you got in or out.

10/10 – Hervorragend

Kim

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very convenient to everything. Good, clean hotel. Friendly staff.
Aufenthalt von 2 Nächten im Oktober 2023

6/10 – Okay

James

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
October 2 night getaway.
I always enjoy staying at Tennessee Mountain Lodge because of there location, but this time the room was a little off. We found a pair of men's underwear that was hanging on the inside of the bathroom door and we killed 3 roaches during our stay and mold on the tile in the bathroom. I'm going to say that this was just a one time off time that happens to everyone, but i do hope that if we stay again that it would not.
Aufenthalt von 2 Nächten im Oktober 2023

10/10 – Hervorragend

Beaonica

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Rooms were outdated but clean, stuff was friendly
Aufenthalt von 3 Nächten im Oktober 2023

10/10 – Hervorragend

Donna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The rooms were very clean. Tge beds were comfortable. The staff was very nice, helpful and friendly. The property id close to everything. Easy access to all attractions. I stayed for a week and had no complaints. I will stay there again.
Aufenthalt von 7 Nächten im Oktober 2023

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The staff was nice. The room was comfortable and clean. It is really convenient to everything we like to do in the Smoky Mts.
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

Stephen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My wife and I are seniors on a tight budget. We were very satisfied with our stay. Compared to other options, this was reasonably priced. There was a microwave and a fridge. The TV was a bit small but worked. Coffee was available in the mornings. Our room was a nice size. There were no concerns with cleanliness. I was apprehensive about the remote clerk sign in, but it worked very well, so no complaint there. I appreciated that there was also a staff member in the office for a personal touch with recommendations about restaurants etc. We absolutely would stay here again. I rated this facility "Good." It deserves a good rating. I would not hesitate to recommend it to a family or couple on a budget like we were. I would think most typical travelers would be satisfied with a stay here. So, Thanks Tennessee Mountain Lodge.
Aufenthalt von 4 Nächten im Oktober 2023

2/10 – Ungenügend

Brenda

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
VERY disappointed.
Check-in was great (male attendant). Room was clean. We got there early and was able to check-in. We went to Dollywood for the day. When got back, we found there was no hot water. Went to front office to let them know and the very unpleasant female attendant told me that hot water was broken and someone had been called but it was going to take hour or more for them to get there. Later in the evening, we saw that they were working on it and I inquired at front desk (same female) and she had no clue as to how long. We went on to bed without being able to shower. Next morning, we were up early to leave and found still no hot water. Went to front office and no one was on duty (almost 7 am). I ran the door bell but no one came so we left to get some breakfast. Came back by and still no one on duty and still would not answer doorbell. Had to drive all day to our next destination. Very disappointed.
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

Tasha

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
We rated an overall 4 stars for the cleanliness, and the friendly staff. What I did not like was the computer at the front desk that will take away from the personal connection with the staff on the premises. It’s nice when you can have a conversation with the people that are actually from the area verses people that just moved in or they are communicating from a distance with a headset on a computer. This is not how it works in East Tennessee. I’m indifferent to change as part of my family is from this area. Our room was what we needed for our trip though. It was very convenient to the strip, Dollywood and the entrance to the Smokey Mountains National Park. The room we noticed had modern floors, then part of the room was older like the bed my son had. It made an extremely loud noise when he sat down. It has been fun laughing about it; although, not a very nice touch to the room. The room could of used a microwave with the refrigerator to warm up our food too. If you are like us you are out and about most of the time anyway. If you are looking for high end hotel expect to pay more. This was great for us and most importantly no bugs!! And clean with a cost efficient price tag. I would return to this hotel in the future as long as it’s affordable.
Aufenthalt von 2 Nächten im Oktober 2023