2/10 – Ungenügend
Catherine W.
9. Sept. 2025
Verbesserungswürdig: Sauberkeit
I am writing to formally raise a serious concern regarding the condition of the property during our recent stay.Upon arrival, we were extremely disappointed to find that the house was not clean. Most alarmingly, there were rat droppings present on the beds and kitchen benchtops. We documented this immediately and sent photos via text message.On the second night of our stay, a rat was seen running through the house and into the kitchen, where we subsequently trapped it inside a cupboard. This experience was not only distressing but entirely unacceptable for a property of this standard and price point.We had booked the house to attend a wedding, and due to prior payment and lack of alternative accommodation, we had no option but to remain in the property—otherwise, we would have left immediately.Given the unhygienic and unsafe condition of the house, we are extremely dissatisfied and request appropriate compensation for the inconvenience and distress caused during our stay.I trust this matter will be treated with urgency and we look forward to your prompt response.
Catherine W.
Aufenthalt von 2 Nächten im September 2025