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Bewertungen von Mantra The Observatory

3.5 out of 5
Mantra The Observatory
Town Beach, 40 William Street, Port Macquarie, NSW

Bewertungen

8.8

Hervorragend

485 von insgesamt 898 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
295 von insgesamt 898 Gästebewertungen haben eine Bewertung von 8 - Gut" "
77 von insgesamt 898 Gästebewertungen haben eine Bewertung von 6 - Okay" "
33 von insgesamt 898 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
8 von insgesamt 898 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.8/10

Sauberkeit

8.8/10

Personal & Service

8.4/10

Ausstattung

8.4/10

Zustand der Unterkunft

8.0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Karl-Heinz, Friedrichshafen

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Tolle Lage, tolles Hotel. Tolle Aussicht. Gute Tiefgarage. Freundlicher Service. Alles perfekt.
Aufenthalt von 1 Nacht im Januar 2019

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Wir hatten uns mehr versprochen...
Zustand der Einrichtung lässt leider zu wünschen übrig, Lage ist aber ganz gut.
Aufenthalt von 2 Nächten im Dezember 2018
Antwort von Tracey am 8. Dez. 2018
Thank you for taking the time to write a review. We are pleased that you enjoyed the location and we hope the rest of your trip was enjoyable.

10/10 – Hervorragend

Pok Yu

Aufenthalt von 1 Nacht im März 2024
Antwort von The Observatory am 28. Apr. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Hervorragend

Michelle

Gut: Sauberkeit und Zustand der Unterkunft
Nice apartment & pool areas. Enjoyed our stay.
Antwort von The Observatory am 5. Apr. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 – Ungenügend

Khaled

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Floor was damp Bed was damp Towels dirty Split rooms feel like someone is breaking in on entry Amenities dirty Overall bad experience
Aufenthalt von 1 Nacht im März 2024
Antwort von The Observatory am 12. März 2024
Thank you for taking the time to tell us about your experience at the Mantra The Observatory Port Macquarie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 – Gut

Simon

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Easy to find and park, nice rooms and balcony
Aufenthalt von 2 Nächten im Februar 2024
Antwort von The Observatory am 12. März 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 – Gut

Jai

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Convenient
Aufenthalt von 2 Nächten im Januar 2024
Antwort von The Observatory am 12. März 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 – Gut

pam and brian

Mit dem Partner gereist
Gut: Ausstattung und Zustand der Unterkunft
Staff at Check-in were friendly. Disappointed that we didn't get the room that we asked for. Dont assume that when you pay for a waterview room that you will get one. Once again we got a 1st floor park view with a glimpse of the ocean. Even after requesting a top floor unobscured view a month prior and ringing to check 3 days before. Room wasn't as clean as it could have been. Orange juice spilled in the fridge, coffee table not cleaned marks and dust around bathroom skirting boards. Handwash with hair conditioner in shower instead of shampoo no shower cap. Aircon leaked onto the carpet.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von The Observatory am 12. März 2024
Thank you for taking the time to tell us about your experience at the Mantra The Observatory Port Macquarie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 – Gut

Susete

Gut: Sauberkeit
Only negative is is there’s no air con in bedroom it’s very hot. Spacious rooms, plenty of space. Love, love the indoor pool great when it’s bad weather. Staff very friendly and helpful, Will definitely come back again.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von The Observatory am 12. März 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Hervorragend

Terry, Buckeye

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
A great hotel almost on the waterfront. You can see the ocean from your patio. The patio makes up for the smaller room size. Easy walking to the Jetty, beach and lots of restaurants. The room is a bit smaller but found for a night or two. Safe, secure, parking, great hotel staff.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von The Observatory am 22. Jan. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 – Schlecht

Gary

Mit dem Partner gereist
Gut: Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
So this property looks fantastic but there are some downsides. Let's start with the positives. It is right across the road from the beach and on the outskirts of the CBD so it is convenient to walk everywhere and the facilities such as the pool are fantastic. It looks modern and refreshed from the outside and the lobby. But that is where it stops. The courtyard view room is more like a view on some empty blocks, run down buildings and graffiti. The rooms are a good size but very dated with paint chips on the walls, doors that are scratched and damaged and the carpet just looks old. But it gets worse, there is an air conditioner but it is in the loungeroom only and wasn't working very well so would not cook the room and there was no hope of getting any cool air to the bedroom due to it's positioning, whilst the bedroom did have a fan it was fighting an loosing battle against the air-conditioning unit that was blowing it's hot air against the glass door to the bedroom, meaning a cool nights sleep is not possible in this room. To top it all off the smell in the hallway outside the lifts where the rubbish shoot was smelt like the demons of hell had escaped and were coming to get you. A nice location but an old and tired hotel that is not worth the premium price
Aufenthalt von 1 Nacht im Januar 2024
Antwort von The Observatory am 22. Jan. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Hervorragend

Amanda

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Aufenthalt von 1 Nacht im Januar 2024
Antwort von The Observatory am 9. Jan. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Hervorragend

Kristen

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von The Observatory am 9. Jan. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Hervorragend

Susan

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
A home from home, everything you could want in an apartment. Would definitely stay here again
Aufenthalt von 2 Nächten im Januar 2024
Antwort von The Observatory am 9. Jan. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 – Schlecht

Sasha, Double Bay

Aufenthalt von 7 Nächten im Dezember 2023
Antwort von The Observatory am 22. Jan. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Hervorragend

James, Ainslie ACT

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Comfortable and well looked after.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Observatory am 26. Dez. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Hervorragend

Jeffrey

Short break
Comfortable and well equipped 1br unit, close to beach.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von The Observatory am 26. Dez. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Hervorragend

Paul

Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Observatory am 26. Dez. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Hervorragend

John, Kangaroo Point

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von The Observatory am 26. Dez. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Hervorragend

Bruno

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Observatory am 8. Jan. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

2/10 – Ungenügend

Matthew

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Extremely disappointed
The property is in a good location. The apartment was extremely dirty. Your feet stick to the carpet. The lounge was extremely dirty. The booking said it comes with airconditioning, however, it was only in the kitchen. Bedrooms were extremely hot
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Observatory am 9. Dez. 2023
Thank you for taking the time to share your feedback. It is with this in mind that we hope to welcome you back to our hotel very soon!

8/10 – Gut

Priscilla

Aufenthalt von 1 Nacht im November 2023
Antwort von The Observatory am 8. Jan. 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Hervorragend

Ian

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Magnificent views,luxury accommodation great service
Aufenthalt von 1 Nacht im November 2023
Antwort von The Observatory am 9. Dez. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 – Gut

Don

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Well appointed, nicely decorated apartment however, the streetlights were bright in our room at night with only Roman blinds.
Aufenthalt von 1 Nacht im November 2023
Antwort von The Observatory am 9. Dez. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 – Gut

Janet

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Lovely position with beautiful view. Room was very basic for the price. No microwave which would be handy as there are no food options.
Aufenthalt von 1 Nacht im November 2023
Antwort von The Observatory am 12. Nov. 2023
Thankyou for taking the time to share your feedback - we hope to welcome you back to our hotel very soon!

10/10 – Hervorragend

Dan

Gut: Sauberkeit und Zustand der Unterkunft
Good location. Friendly and helpful staff.
Aufenthalt von 1 Nacht im November 2023
Antwort von The Observatory am 12. Nov. 2023
Thankyou for taking the time to share your feedback - we hope to welcome you back to our hotel very soon!

8/10 – Gut

Joanna

Gut: Sauberkeit
We just didn’t like that we got put in an adjoining room with a young couple with a baby , you can hear everything
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von The Observatory am 31. Okt. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Hervorragend

Geoff

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great location and friendly and helpful staff.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von The Observatory am 25. Okt. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 – Schlecht

Christopher

Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von The Observatory am 25. Okt. 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

4/10 – Schlecht

Neil

Gut: Sauberkeit
Not recommended
Felt like a prison. Ocean view room had glass bars across the balcony, the ocean was just visible through the trees. Pictures on Hotels.com website were incorrect, only a mini fridge and kettle. Room overall was drab.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von The Observatory am 25. Okt. 2023
Thankyou for taking the time to share your feedback. It is with your feedback in mind that we hope to welcome you back to our hotel soon!

10/10 – Hervorragend

Amanda

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The view was sensational. Check in and out was easy and it was a easy walk into town. I would certainly stay again.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von The Observatory am 25. Okt. 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

8/10 – Gut

Virginia

Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von The Observatory am 25. Okt. 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

10/10 – Hervorragend

Glenn

Gut: Sauberkeit und Zustand der Unterkunft
All good, nice stay, 15 minute walk to some nice spots around Pt Macquarie
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von The Observatory am 25. Okt. 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

10/10 – Hervorragend

katrina

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von The Observatory am 25. Okt. 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

10/10 – Hervorragend

Nour

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Wanted a place to stop on our road trip and found a beautiful, peaceful and easy location to enjoy our stay in Port.
Aufenthalt von 1 Nacht im September 2023
Antwort von The Observatory am 25. Okt. 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

8/10 – Gut

Richard

Gut: Sauberkeit und Komfort des Zimmers
Mantra the Observatory great location
We had a back room overlooking town, with views of the ocean, very quite and comfortable Easy walks to most everything and restaurants close to the accommodation. Staff we very helpful and all were lovely
Aufenthalt von 2 Nächten im September 2023
Antwort von The Observatory am 25. Okt. 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

10/10 – Hervorragend

Sheryl

Gut: Sauberkeit und Komfort des Zimmers
Beautiful, comfortable apartment. Ocean views and very convenient location.
Aufenthalt von 5 Nächten im September 2023
Antwort von The Observatory am 25. Okt. 2023
Thankyou for taking the time to share your feedback. We hope to welcome you back to our hotel soon!

8/10 – Gut

David, Carlingford

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
A nice stop between Southport, Qld and Sydney that would be enhanced by better signage at the property and a capacity to accept digital credit cards or at least sort out the compatibility problems with Expedia.
Aufenthalt von 1 Nacht im September 2023
Antwort von The Observatory am 23. Sept. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 – Schlecht

Giuseppina

Mit der Familie gereist
I didn’t like that I was greeted with ants in the sink. One of the rooms smelt of some animal like a cat or dog. The shower receptacle was not clean. This was in a two bedroom apartment.
Aufenthalt von 1 Nacht im September 2023
Antwort von The Observatory am 23. Sept. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Good location
Roomy, clean and friendly staff. good location across from beach and park.
Aufenthalt von 5 Nächten im September 2023
Antwort von The Observatory am 19. Sept. 2023
Thank you for taking the time to share your feedback - we hope to welcome you back to our hotel in the not too distant future!

10/10 – Hervorragend

Shane

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Close to the water and park areas to wander around in…. Also excellent bowling club a short walk away for great food…. Cheers all
Aufenthalt von 1 Nacht im September 2023
Antwort von The Observatory am 19. Sept. 2023
Thank you for taking the time to share your feedback - we hope to welcome you back to our hotel in the not too distant future!

10/10 – Hervorragend

Helen

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Nice and clean Staff very friendly
Aufenthalt von 1 Nacht im September 2023
Antwort von The Observatory am 6. Sept. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 – Schlecht

Matthew

Gut: Sauberkeit
Not worth the cost
Given the price , I had higher expectations. Place was clean but very tired room and the bed was lumpy. For the price, I wouldn’t stay again.
Aufenthalt von 1 Nacht im August 2023
Antwort von The Observatory am 6. Sept. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Hervorragend

Alfredo

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
It was clean, close to the beach. Friendly staff. Overall experience was amazing
Aufenthalt von 1 Nacht im August 2023
Antwort von The Observatory am 6. Sept. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Hervorragend

Pamela

Aufenthalt von 1 Nacht im Juli 2023
Antwort von The Observatory am 6. Sept. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 – Gut

Peter

Gut: Sauberkeit und Komfort des Zimmers
Well located
Aufenthalt von 1 Nacht im Juli 2023
Antwort von The Observatory am 6. Sept. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 – Gut

Denis

Mit der Familie gereist
Gut: Ausstattung
Prima 2 slaapkamer appartement aan de achterzijde van het grote gebouw. Met tuin. Via tuin een doorgang naar het grote gebouw met zwembad en sauna. Geen lift in het achterste gebouw. Dus wel met zware koffers de trap op. Prima appartement alleen vloerbedekking vlekkerig en douche moet beter bijgehouden worden. Mocht je in deze omgeving verblijven zou ik het appartement gerust weer boeken.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von The Observatory am 6. Sept. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Hervorragend

Olivia

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Such a great location and the standard of the apartment was fantastic, we will be going back very soon!
Aufenthalt von 6 Nächten im Juli 2023
Antwort von The Observatory am 17. Juli 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Hervorragend

Linda

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Fabulous for the family - Big spacious 2 bedroom Unit with Incredible Ocean Views -Indoor pool excellent for Winter months close to the beach and shopping - Staff very helpful and polite - Have been 5 times and will return
Aufenthalt von 3 Nächten im Juli 2023
Antwort von The Observatory am 17. Juli 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 – Gut

Sam

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
View
Aufenthalt von 1 Nacht im Juli 2023
Antwort von The Observatory am 17. Juli 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!